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Comfort Inn & Suites Austintown

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5425 Clarkins Drive, Austintown, Youngstown, OH 44515-1120
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Comfort Inn & Suites Austintown
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75 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Middletown, Connecticut
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was pleased with this hotel. It had the things you expect from a hotel. The room was a comfortable size, clean, nicely furnished, comfortable bed, and linens that were soft and supple. The breakfast food was not out of the ordinary but the area was manned by a pleasant staff the kept the area clean, and stocked.

Was this review helpful? Yes
Monroeville, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After being told by another hotel that their renovations would not be done in time and our entire team had to find other accommodations, we were welcomed at the Comfort Inn. We were granted a great rate. It has been awhile since i have stayed in a "motel" but this is not how I remember them. I thought the room... More 

Was this review helpful? Yes
Kathie S, Front Office Manager at Comfort Inn & Suites Austintown, responded to this review

Hello! I am so glad we could host your team! This weekend was quite fun with all of the baseball groups! Thank you for staying with us. We appreciate your patronage. Best Regards, Kathie S. Office Manager More 

Pittsburgh, Pennsylvania
1 review
1 of 5 stars Reviewed 3 weeks ago

The general manager Heather Thomas was completely rude and unprofessional when I brought a complaint to her attention. She told me in the morning that she would put me on a wait list for a double queen bed room and that she would call me if something opened up. A friend who decided to meet me in the area called... More 

Was this review helpful? Yes
Kathie S, Front Office Manager at Comfort Inn & Suites Austintown, responded to this review

Hello! I believe you have the wrong property. You have us confused with the Sleep Inn down the street. Heather is the GM at that property. Our GM is Shelley Stevens. On behalf of Choice Hotels, I am so sorry you encountered problems during your stay. Thank you, Kathie S. Office Manager Comfort Inn Austintown More 

Travelers are raving about these Austintown hotels

Juneau, Alaska
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 13, 2015 via mobile

Very comfortable and clean. The staff is great. All very kind and helpful. Very professional. The housekeeping staff definitely goes the x-tra mile to be sure I have everything I need even when I don't have housekeeping come into my room for full service anytime I stay here.

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Knoxville
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed May 2, 2015

The rooms are old and dated, bathroom area very uncomfortable! Asked for an upgrade and was told there were none but the hotel was not full. Front desk clerk left a lot to be desired. We had to ask for our room to be clean, had to ask for toilet paper. We could not even purchase a bottle of water... More 

Was this review helpful? Yes
Kathie S, Front Office Manager at Comfort Inn & Suites Austintown, responded to this review

Thank you for your candid comments. Your feedback provides us with the necessary information to make improvements to our hotel. First and foremost, I would like to apologize for any inconveniece that occurred during your stay I am so sorry we couldn't accomodate your request for a complimentary upgrade. As I mentioned to your wife during check-out, We were sold... More 

Pennsylvania
Level Contributor
186 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
2 of 5 stars Reviewed April 14, 2015

This is the 4th or 5th time I has stayed at this property. it has good location, it is a good value and that is why we have stayed here repeatedly while in the area on business. I was happy that we got a room on the inner courtyard so that road noise was not as much of a factor.... More 

Was this review helpful? Yes
Kathie S, Front Office Manager at Comfort Inn & Suites Austintown, responded to this review

Dear Jonathan, I am so sorry to hear your return visit wasn't as great as your previous stays! I have spoken to our housekeeping staff regarding your comments. Our Executive Housekeeper joins me in offering a sincere apology for any inconveniece that occurred during your stay. Thank you, Kathie S. More 

Rhode Island
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 8, 2015

Stayed here in February while traveling on I-80. The room was acceptable however is an exterior cooridor hotel which my understanding is Comfort inn is phasing out. This really should be another Choice hotel brand not Comfort Inn as it did not meet the brand standards. You can hear people walking outside which is disruptful during the night as well... More 

Was this review helpful? Yes
Lewis Center, Ohio
1 review
5 of 5 stars Reviewed February 23, 2015

Quick Review - Great value, very clean, wonderful staff, will be our go-to pet-friendly hotel in the Youngstown area! Long Review - Our daughter is a student-athlete at YSU, so we are in Youngstown regularly, and have been staying in hotels in the Youngstown area 6-8 times a year for the last two years. Our "regular" hotel is the Hampton... More 

Was this review helpful? Yes
Kathie S, Front Office Manager at Comfort Inn & Suites Austintown, responded to this review

Wow! Thank you so much for the wonderful review! I will be sharing your comments with our staff. We really appreciate your feedback! Thank you, Kathie S. More 

Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 11, 2015

For the most part this is not a bad hotel. The room was good, clean and had a good flat screen TV. The bed and linens were also very nice. My issues are with other things. Their Internet was close to unusable. The routers were refusing connections and when you could connect it didn't last long. My stay was 2... More 

Was this review helpful? Yes 2
Kathie S, Front Office Manager at Comfort Inn & Suites Austintown, responded to this review

I am so sorry to hear there was an issue with the internet. We recently had our internet provider, Armstrong Cable replace a faulty modem. This seems to have resolved the problem. We will be doing some upgrades to our WIFI. We are in the process of replacing all of the access points that carry the WIFI connection throughout the... More 

Wisconsin
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 22, 2014

Enjoyed a one night stay at the Comfort Inn. Nice firm bed and plenty of room. While not a new structure the building is nice. Typical breakfast. Location is about 3 miles off I80. We would stay again.

Was this review helpful? Yes
Kathie S, Front Office Manager at Comfort Inn & Suites Austintown, responded to this review

Thank you for taking the time to write a review! We really appreciate your comments! Best Regards, Kathie S. More 

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