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Sleep Inn & Suites Ashtabula

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9350 Center Road,, Austinburg, OH 44010
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Sleep Inn & Suites Ashtabula
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108 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • All months
    (108)
  • Mar-May only
    (26)
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    (25)
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    (13)
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Geneva, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

i went there for a birthday party and everyone there was so nice and welcoming! the breakfast was good and had many items to pick from and the snacks and juices they put out were amazing and unique! i would definitely recommend this hotel to all my friends and family!! thank you all for the amazing stay i will be... More 

Was this review helpful? Yes
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

We are so thrilled that you and your family enjoyed your birthday party at our hotel, we love hearing that we are able to please our guests, and hope that you return each time you are in the area. More 

Stephens City, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Very comfortable, staff was polite & went the extra mile to make sure we had everything we needed & plenty of room for all of us in the Family suite! Breakfast was yummy & pool very clean! Thank you!!

Was this review helpful? Yes
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

I shared this post with my team, and we are all thrilled that we were able to exceed your expectations and sincerely hope that you return to the hotel, each time you are in the area, and that you tell your friends and family to also stay at our hotel when they are in the area. More 

Strongsville, Ohio
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel before and we really enjoy staying here. Friendly staff and easy check in/out. The breakfast is always good, there's something for everyone. We usually tour the wineries in the area and it's very close to some of them and it's right off the freeway I-90. The rooms and bathroom are always very clean which... More 

Was this review helpful? Yes
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

On behalf of our whole team here, we thank you for taking the time to let us know that you enjoyed your stay at the hotel, and took the time to post a comment on trip advisors for others to see that we truly strive to ensure all guests want to return to our hotel when they are in the... More 

Huntingburg, Indiana
Top Contributor
53 reviews 53 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I would have given this hotel a 5 star if the internet worked and the breakfast was half way decent. Staff couldn't get the wifi to work on my 3 day visit. Was told (by 2 staff members) the breakfast included Biscuits and Gravy, but it did not. It did include dried up egg triangles with cheese and greasy sausage.... More 

Was this review helpful? Yes
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

We sincerely apologize for the issue with the internet, and it has been fixed since your stay at our hotel. I am not sure what the issue was with the gravy, since it is part of the breakfast we put out each day. I am checking myself each day to assure that it is out every day for our guests.... More 

Stowe, Vermont
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a bad experience at a neighboring Hotel, we decided to try here. I read reviews ahead of time and weighted the positive and negative and decided to try it. The room was clean, bed was extremely comfortable,and enjoyed the pool, after a long drive. They are doing renovations and it is a little awkward when you first come in... More 

Was this review helpful? Yes 1
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

Thank you for giving us an opportunity to show you that we try to meet our guest expectations during your stay at this hotel. We sincerely apologize for the inconvenience of the front desk being renovated, and assure you that that is completed, and our staff will definitely be at the desk to greet you, when you hopefully return to... More 

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 24, 2015

We decided to bring our five young grandchildren on a last minute vacation to Geneva on the Lake, OH. We chose this hotel because of it's locale that being close to our destination, the hotel is under going renovation but our mini suite was already renovated, and is very nice two queen beds, a queen sleeper sofa, large flat screen... More 

Was this review helpful? Yes 1
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

On behalf of my entire team, we are very pleased that the hotel and staff were able to accommodate you and your family during your trip, we love hearing that we are able to make our guests trip a great experience, and hope to have you return to this hotel in the future. More 

Miamisburg, Ohio
Top Contributor
87 reviews 87 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 19, 2015

We had a very pleasant stay here. Most importantly, the room was clean. The staff was friendly and accommodating. We had trouble with our air conditioner but aside from that everything was fine. We would easily stay here again.

Was this review helpful? Yes 1
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

We assure you that we immediately ordered some new air conditioning units, when we realized there was an issue, and sincerely hope that you continue to stay in this hotel, each time you are in need of lodging when you are in the area, as we strive to make each guest wish to come back. More 

Cuenca, Ecuador
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 11, 2015

We had looked at the other hotels in the area for a last minute stay. Most of them had 2 stars either with getaroom.com (Sleep was 2) or tripadvisor (Sleep was 3 1/2). The reviews showed the room was clean and comfortable but there were complaints about wifi. We found the room very clean, comfortable beds, nice business chair with... More 

Was this review helpful? Yes 1
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

We are ecstatic that you enjoyed our hotel, and look forward to having you stay here each time that you are in the area, and thank you for taking the time to post a comment, we value these so we know what are staff is doing well and what we need to improve. Thank you again. More 

Cincinnati, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 27, 2015

I did a lot of research on line to find this incredible room for a great price. I was not disappointed. Everything is like new but the prices are old! My room had a comfortable bed and cozy pillows. Free internet, complimentary breakfasts, and for those late arrivals a wonderful thick soup with crackers and refreshing infused fruit water for... More 

Was this review helpful? Yes 1
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

We are absolutely thrilled that we were able to exceed your expectations here at Sleep Inn and Suites. We look forward to having you and your friends and family stay with us every time you are in the area and in need of lodging. Thank you for taking the time to post a review. More 

Twinsburg, Ohio
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 27, 2015

The good: Room was clean. Hard working and friendly breakfast and front desk staff. The bad: Worst Wi-Fi connection I've ever had in a hotel. We were on the 3rd floor and the poor connection kept dropping out. Connection indicated it was 802.11b (1999 technology). Bathroom pocket door did not shut completely - latch was not aligned with mate. Limited... More 

Was this review helpful? Yes 2
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review

We sincerely apologize about the wifi connection issues, and want to assure you that we are working on that . We hope you will stay with us in the future, and we have another opportunity to make your stay an even better one. More 

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