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Holiday Inn Express Ashland

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1392 Enterprise Parkway, Ashland, OH 44805
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Holiday Inn Express Ashland
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Holiday Inn Express Ashland
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78 reviews from our community

Traveler rating
    26
    21
    21
    7
    3
See reviews for
27
8
6
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houma, Louisiana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

Avoid this place!! Dirty rooms! Dirty tubs! We went through 3 rooms and finally gave up. I took pictures and brought to the manager on and she gave me 5000 points and 30.00 off. At this point I was just wanting to get as far away as I could!! A few days later I got a surgery and the credited... More 

Was this review helpful? Yes
asxoh, Front Office Manager at Holiday Inn Express Ashland, responded to this review

I am very sorry to hear that you were unhappy with your stay. I do know that there were some issues that happened while you were our guest and we tried everything to make it right. I hope that the resolution that we have come to is enough for an apology for the issues. If you would like to discuss... More 

Pinebush, NY
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Wouldn't bother staying again. The staff was confused by my pre-payment and didn't know how to ring it up on the register. I listened to the entire conversation that the man in the room next door was having on his phone when I got to my room, until I drowned him out with my TV. Could hear the traffic. Found... More 

Was this review helpful? Yes
asxoh, Front Office Manager at Holiday Inn Express Ashland, responded to this review

Thank you for taking the time to review our property. I am sorry that there was some noise while you were our guest and that there was some confusion about your prepayment at check in. I will make sure the desk is re-trained on the proper procedures for any future guests. I hope that we can try and impress you... More 

Orrville, Ohio
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 26, 2015

We live in the area and got a room at the Holiday Inn Express just to get away for a night and let the kids go swimming. Everything was perfect. The hotel was clean and well-maintained. The staff was friendly and helpful. Our room was clean, comfortable and quiet. The breakfast was awesome and also well-maintained and staffed. I would... More 

Was this review helpful? Yes
asxoh, Front Office Manager at Holiday Inn Express Ashland, responded to this review

Thank you so much for reviewing our property. We truly appreciate the recommendation. Staycations are the best and we are glad we were able to help make yours a great one! Please visit us again sometime. Jennifer Starcher- Front Office Manager More 

Lebanon, CT
Top Contributor
82 reviews 82 reviews
25 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed October 30, 2014

This hotel is conveniently just off the highway but far enough away to avoid the noise. There are a few restaurants within walking distance. The desk clerk was very friendly and accommodating. The room was comfortable and clean. The grounds were neat and clean and the hotel looks inviting from the road. Breakfast was typical of the chain.

Was this review helpful? Yes 1
Fort Fairfield, Maine
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

We stayed at this hotel for the first time on September 29th and had a most comfortable stay. The beds were the most comfortable that we have ever slept in. The breakfast was the best. Their sausage and gravy biscuits were the best. On our way back from Missouri we stopped there again to spend a night. I highly recommend... More 

Was this review helpful? Yes 1
asxoh, Front Office Manager at Holiday Inn Express Ashland, responded to this review

Thank you so much for the great review! I am so glad that you stopped in again on your way back. We hope to see you again in the future. We will keep the sausage gravy and biscuits warm. Jennifer Starcher Front Office Manager More 

Ohio
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 16, 2014

We stayed for a conference for the weekend and were absolutely thrilled with the ladies working at the desk. They helped with key cards to the "party room" that kept zeroing out and with setting up and any questions we had about anything! They were so nice and always had a welcoming smile on their faces as the members of... More 

Was this review helpful? Yes 1
asxoh, Front Office Manager at Holiday Inn Express Ashland, responded to this review

Wow! I am so happy to hear that you had a wonderful time while staying here. I will be sure to tell the ladies at the desk about the great job they did and how much they are appreciated. We thought the weekend was a great success and the group staying was just as wonderful! Thank you so much for... More 

Waterford, Connecticut
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2014

The Holiday Inn Express is newer and exactly what you expect from this chain. What was better and beyond the norm was the excellent indoor pool. It had clean towels set upon the tables and the water temperature was warm and perfect. No worries about inching yourself into a chilly pool. It was a great time and we enjoyed our... More 

Was this review helpful? Yes
asxoh, Front Office Manager at Holiday Inn Express Ashland, responded to this review

Thank you so much for taking the time to let us know what you enjoyed about your stay here at the Holiday Inn Express in Ashland. We always keep our pool at a comfortable temperature. It is the best during the cold winter months. We hope you will visit us again when you are in the area. Jennifer Starcher- Front... More 

Ballwin, Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed August 23, 2014

Hotel choices in Ashland are pretty slim but this is a nice and clean hotel. The room was very quiet and comfortable. My bathroom appeared to be newly renovated. The breakfast selection was great. The staff was helpful and friendly.

Was this review helpful? Yes
asxoh, Front Office Manager at Holiday Inn Express Ashland, responded to this review

Thank you for taking the time to review our property. I am glad to hear that your stay was a good one. I will let all departments know that they are all doing a great job! Jennifer tarcher- Front Office Manager More 

MAYFIELD HEIGHTS
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 9, 2014

I have stayed at this hotel several times in the past and have never had a bad experience. The only reason I don't give it 5 stars is the interior and rooms are in fair condition with several small things needing attention. But the entire staff is very friendly and accommodating. The breakfast is fairly good with lots of choices.

Was this review helpful? Yes
asxoh, Front Office Manager at Holiday Inn Express Ashland, responded to this review

Thank you for taking the time to review our property. Very glad to hear that you enjoy your stay here. I would like to know more about the small issues you are talking about so I can bring them up in a meeting with the department managers. If you would like to email me or call, that would be great.... More 

Wilmington, NC
Top Contributor
52 reviews 52 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 17, 2014

When visiting Ashland the hotel choices are pretty slim. Stayed here for lack of choices. The rooms are clean but smell musty especially the bathroom. The staff is friendly and helped me when with a problem with my reservation. Not sure how old this property is but it could use some updating.

Was this review helpful? Yes
asxoh, Front Office Manager at Holiday Inn Express Ashland, responded to this review

Thank you for taking the time to review our property. I am glad that you found the room to be clean and the staff to be helpful. Sorry to hear that there was a musty smell. We have recently done some major updates. I will make sure we look into the smell you mentioned. We truly appreciate your review and... More 

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