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All 7 Akron hotels

Holiday Inn Akron-Fairlawn

3.0 of 5 Hotel   |   4073 Medina Road, I-77 (Exit 137A) & ST.RT. 18, Akron, OH 44333
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Holiday Inn Akron-Fairlawn
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49%
Ranked #5 of 7 hotels in Akron
A recent review
3 of 5 stars Reviewed June 1, 2014
Cymru13 Cardiff, United Kingdom
  • Overview
  • Reviews (55)
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  • Room tips (8)
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55 people have reviewed this hotel

Traveler rating
    2
    24
    13
    12
    4
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12
6
2
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Cardiff, United Kingdom
Top Contributor
70 reviews 70 reviews
33 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 1, 2014

Stayed while on business in the area. Normal average business hotel, Nice room, good internet, OK food (nothing special), good welcome, plenty of parking, good access to the free way without being on it.

Was this review helpful? Yes
Regina G, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this review

Dear Cymru13, thank you so much for taking the time to comment on your stay here at our Hotel. You are a valued guest and we appreciate everything you have to say. We look fowared to you staying with us again in the future. Thank you. More

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2014

The front desk staff are fantastic. Anything they can do to help, they will. They will do it with a smile on their face. The staff in the Montrose Grill and the staff that handle cleaning public areas do a great job. The housekeeping staff for the rooms needs to be more conscientious or they need a checklist to make... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this review

Dear Kathy F, Thank you for your comprehensive review. We thank you for your comments. We will certainly follow up with the Executive Housekeeper to avoid any similar situations as you have described. Thank you for mentioning our fantastic Front Desk staff. We greatly appreciate your feedback as this is the best resource for improving guest services. Regards, Brenda J.... More

Fayetteville, Arkansas
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 29, 2014

It was barely acceptable. This is an old building and it's pretty evident. They've tried to upgrade the property somewhat, but my room still had: peeling wallpaper, leaky toilet, shower faucet that didn't work right, and missing light bulbs in all but one lamp. The room seemed clean enough, but one has to wonder how much attention goes into a... More

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tom d, General Manager at Holiday Inn Akron-Fairlawn, responded to this review

Dear Hawg97, we appreciate you taking the time to comment on your stay, we take all of our reviews seriously and constructively. Customer satisfation is our number one goal and we regret that we failed to live up to your standards. We are actually doing several major rennovations to the property this year and hope that you would come and... More

Topeka, Kansas
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 16, 2014

There is absolutely nothing to brag about. The stay was nothing more than just another hotel stay. The parking lot is awkward with not much parking at the front entrance and the back entrance is by the banquet rooms. Anyhow the rooms where pretty standard, pretty clean, not the best in the world but they where okay. Breakfast is not... More

Was this review helpful? Yes
tom d, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this review

Dear dkrug10042, thank you for your comments. We appreciate you staying with us and we take every review seriously. We are actually doing several renovations this year, including the installation of High Speed Fiber Optic Internet. Customer satisfaction is our number one priority and we look forward to you staying with us again. More

Brentwood, TN
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed December 17, 2013

The negatives start with the lobby. The cold air from outside blows right in through the lobby, creating a less than warm environment for the business desk or bar. The room wall heater cycles on and off to such a degree that days later, my sinus' are still dried out. Road noise from Market St is comparable to sleeping in... More

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tom d, General Manager at Holiday Inn Akron-Fairlawn, responded to this review

Dear HenryBrentwood_TN, Thank you for taking the time to post this review. We take all reviews seriously and constructively. We will be renovating our lobby in early 2014 and will make sure your comments are taken into account. Please contact the property directly, so that I can have our engineer address the heater issue. I am happy that your were... More

Chicago, Illinois
Contributor
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 22, 2013

It was a Holiday Inn and you get what you get with the normal amenities. This one is rated below the norm - here's my run down: -Poor WiFi - kept losing the signal in my room on 3rd floor -The lobby bar / restaurant took a real long time to serve me a burger and fries (once received it... More

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IHGCare, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this review

Dear MojoBarr, Thank you for taking the time to express your thoughts and concerns regarding your stay with us. we value you as an IHG Rewards club member and your opinion matters. We are glad you were able to receive the level of service expected from the brand we represent. However, please accept my sincere apology for the shortcomings you... More

Roswell
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

Room was ok, but have stayed at other Holiday Inns that had a more welcoming lobby and nicer rooms. Good thing we are members of rewards program otherwise breakfast was NOT included. Even though our room was across the elevator, it was very quiet

Was this review helpful? Yes 1
Columbus, Ohio
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 22, 2013

My family and I rented 5 seperate rooms in this Holiday Inn location on different floors. The stay itself was pleasent enough, however when we departed after a 2 night stay, we all had little bites around our ankles and legs that appeared shortly after. All the bites appeared in straight lines and were centralized around the ankle region. After... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this review

Dear Franchesca E, Thank you for your review regarding your recent stay at the Holiday Inn Akron West Fairlawn, OH. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely, Dhan M Case Manager... More

Michigan
Top Contributor
69 reviews 69 reviews
26 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 21, 2013

I stayed here for one night on my way to West Virginia to meet up with a friend for a girl's getaway. I wanted a place with room service and there was one other choice in Akron and I had enough priority club points to stay here for free. I arrived after 9pm and the two guys that were at... More

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IHGCare, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this review

Dear sabinebaby, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More

jnorman76
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 26, 2013

I recently stayed for one night at this property. The good -- location is great, front desk staff was accommodating and as a visitor to a local company, I received free Internet and breakfast. There have been some updates to this property as well. The bad, it's currently undergoing but needs additional work. Some of the upgrades I would consider... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this review

Dear jnorman76, Thank you for your feedback regarding your recent visit at our hotel. I am pleased you liked the location of our hotel. I apologize for any inconvenience the room conditions may have caused you. I am confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. While we understand that your stay was not... More

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Additional Information about Holiday Inn Akron-Fairlawn

Address: 4073 Medina Road, I-77 (Exit 137A) & ST.RT. 18, Akron, OH 44333
Phone Number:
Location: United States > Ohio > Akron
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Akron-Fairlawn 3*
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Also Known As:
Holiday Inn Akron-Fairlawn Hotel Akron
Akron Holiday Inn
Holiday Inn Akron-Fairlawn Ohio

39 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Akron-West hotel is the place to stay when traveling to the hometown of Lebron James. Just minutes from Downtown Akron, Stan Hywet Hall and Gardens, University of Akron, Inventors Hall of Fame, Blossom Music Center, Infocision Stadium and John S. Knight Center. With convenient access to Canton and Cleveland, you can visit the Pro Football Hall of Fame, Rock and Roll Hall of Fame, Cleveland Playhouse and Warehouse Districts, and so much more! This hotel is surrounded by several excellent restaurants, shopping plazas/malls, theatres, golf courses and children's activities.The Holiday Inn Akron-West Hotel has just completed a $2 million renovation extending from our guest rooms to our meeting facilities! You will feel a sense of elegance and comfort as you enter our contemporary spacious lobby. The staff of the Holiday Inn Akron-West hotel will greet you with a friendly smile and a professional approach. The Holiday Inn Akron-West hotel specializes in meetings, banquets, and conferences. This hotel features 2 restaurants the Montrose Bar & Grille as well as the award winning Hyde Park Grille. ... more   less 
Number of rooms
203

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