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All 2 Arden hotels

Quality Inn & Suites Biltmore South

2.0 of 5 Hotel   |   1 Skyland Inn Drive, Arden, NC 28704
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Quality Inn & Suites Biltmore South
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Ranked #1 of 2 hotels in Arden
A recent review
3 of 5 stars reviewed 3 weeks ago
uniquetraveler333 Orlando, Florida
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74 people have reviewed this hotel

Traveler rating
    10
    19
    27
    13
    5
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29
16
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Orlando, Florida
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for 3 nights. The rooms are ordinary but seem dark. They're not very noise-proof. We could hear our next-door neighbors yelling and kids running across the floor above us. The person at the front desk did ask our neighbors to quiet down and they did. The internet reception is very slow most of the time. The person... More

Was this review helpful? Yes 1
Morristown, TN
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 31, 2013

My family and I stay at quite a few hotels in the Choice family due to their (usually) excellent value. It is becoming more and more apparent to us though that some of the properties are becoming increasingly hit or miss. For this trip we were planning on spending time in both Hendersonville and Asheville, so this Quality Inn was... More

Was this review helpful? Yes 2
Maine
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 26, 2013

The rooms were clean, the pool and fitness area were nice. The tv in my room did not work and the internet was very slow - staff offered to move me to another room, but it was my last night there and not worth the effort for me. Staff was awesome, very accommodating. Great location, nice breakfast, and good value... More

Was this review helpful? Yes 1
Huron, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2013

They allowed us early check in... Late check out and let us play in the pool an hour later than it closed. That was very nice. The room was fresh and clean, the lobby was nice and smelled like fresh laundry. I like that they had the option of the suite room. My ONLY complaint was that the room wasn't... More

Was this review helpful? Yes 1
BFH_Marketing, Guest Relations Manager at Quality Inn & Suites Biltmore South, responded to this review

Hello Smilinginside5, Thank you for your kind words! We are so glad to hear your compliments on our amazing staff! We are glad that you enjoyed our rooms, lobby area and our indoor heated pool! We do apologize for the housekeeping concerns and have addressed them internally, as that is not our standards. We appreciate your business and hope that... More

Louisville, Kentucky
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed October 14, 2013

On our way to South Carolina, we decided to stop in Asheville to visit Biltmore Estate. And I had finally built up enough points with Choice Hotels to get a free night. However, I only had enough to get a room at a Quality Inn or lesser Choice Hotel. Quality Inn in not my favorite Choice Hotel chain – they... More

Was this review helpful? Yes 1
BFH_Marketing, Guest Relations Manager at Quality Inn & Suites Biltmore South, responded to this review

Dear appellaterreview, We love our Choice Privileges members and are glad you were able to redeem them at our Quality Inn & Suites Biltmore South! Our location off of Interstate-26 and across from Biltmore Park Town Square offers convenience for our guests visiting Asheville, as well as access to a variety of shopping and dining, all by a shuttle. We... More

Washington DC, District of Columbia
Top Contributor
60 reviews 60 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 11, 2013

Nothing special, but it gets the job done. It's easy access from the highway which is nice. It's clean and comfortable. Breakfast is typically simple. Staff was very friendly and helpful. Some aspects are worn, but none of them affected my sleep or stay.

Was this review helpful? Yes 1
BFH_Marketing, Guest Relations Manager at Quality Inn & Suites Biltmore South, responded to this review

Dear Adam X, We appreciate your feedback regarding your stay at the Quality Inn & Suites Biltmore South. We are glad you found our location across from Biltmore Park convenient, and that you enjoyed our cozy property and our accommodating team members. Thank you for choosing to stay with us while in Asheville and we look forward to hosting you... More

Durham, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 9, 2013

Room was overpriced and poorly maintained. Shower floor had cracks in it that had been poorly sealed at least once - we were reluctant to use it. We stayed 2 nights -- after the first night, the floor was obviously not vacuumed and bathroom sink was not cleaned. "Breakfast" included outdated (by several weeks! milk containers -- only whole milk.... More

Was this review helpful? Yes 1
BFH_Marketing, Guest Relations Manager at Quality Inn & Suites Biltmore South, responded to this review

Dear KathleenTom1998, Thank you for sharing your review of the Quality Inn. We sincerely apologize that your time with us did not meet your expectations. We are discussing your issues internally and are working to resolve the issues to improve our guest experiences. We do appreciate your business and hope you consider staying with us in the future. Sincerely, Lauren... More

Top Contributor
93 reviews 93 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 29, 2013

A good value. Nothing exceptionally good nor really "bad". Basic breakfast with the usual waffle iron, bagels, sausage, faux eggs, and good coffee. Agree with others that carpet needs replacing in spots where traffic is highest (entrance to bathroom, e.g.). Easy on/off adjacent to I-26. Would stay here again.

Was this review helpful? Yes
BFH_Marketing, Guest Relations Manager at Quality Inn & Suites Biltmore South, responded to this review

Dear Conmassey, Thank you so much for taking the time to share your feedback from your recent stay at the Quality Inn and Suites Biltmore South. We appreciate your recommendation and will review your comments with our staff in order to better enhance our overall guest experience. Thanks again for your business and we look forward to having you back!... More

Charlotte, North Carolina
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 14, 2013

This was a clean and courteous hotel. There was a lot of construction next door. Normally, you find it difficult for adjacent properties to avoid some of the mudd, clay, and debris. However, the hotel did a great job keeping the parking lot clean. The lobby was clean and the staff was great. Customer service was great. I do not... More

Was this review helpful? Yes 1
Swindon, United Kingdom
Top Contributor
82 reviews 82 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 27, 2013

The hotel is not that clearly signposted and is located behind a building site (maybe another hotel being built) and the remains of a petrol station! We stayed here as part of a deal when visiting the (fairly) nearby Biltmore estate. The check in staff were pleasant and friendly. Our room 314 was OK. Comfortable bed. But the carpet was... More

Was this review helpful? Yes 1
BFH_Marketing, Guest Relations Manager at Quality Inn & Suites Biltmore South, responded to this review

Dear BennyDicton, We thank you for your feedback. We are glad to hear your positive remarks about our friendly team members. We do apologize if the entrance to the hotel was difficult to find, as a new medical center and new gas station are being built along our driveway. We will also discuss your feedback about our rooms, as we... More

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Additional Information about Quality Inn & Suites Biltmore South

Also Known As:
Quality Inn & Suites Biltmore South Hotel
Quality Inn And Suites Biltmore South
Quality Inn & Suites Biltmore South Hotel Arden
Quality Inn Biltmore South
Quality Inn Arden
Arden Quality Inn
Address: 1 Skyland Inn Drive, Arden, NC 28704
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Arden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Arden
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Biltmore South 2*
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