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Comfort Inn Apex

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1411 East Williams Street, Apex, NC 27502
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Comfort Inn Apex
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Comfort Inn Apex
Comfort Inn Apex
Comfort Inn Apex
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28 reviews from our community

Traveler rating
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    10
    2
    4
    5
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Naples, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 14, 2015

I stayed only 1 night here while on business and have to stay it was better than I was expecting. The furniture is a bit nicer than you'd expect in a hotel like this. Looks like a somewhat recent renovation, and the owners must have went a bit beyond comfort standards. Although I hear Comfort Inn is trying to renovate/elevate... More 

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oklahoma
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 18, 2015

Let me preface this review with the reason I was there: my nephew died and I just wanted to be alone and it was the first hotel I saw and I didn't check tripadvisor. Veronica (night shift) knew none of this, so her greeting, encouragement and explanation of the Choice Program led to my enrollment. I asked for late checkout... More 

Was this review helpful? Yes 1
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Valued Guest, Thank you for taking the time to review us, and for your helpful notes about your stay. I'm very pleased that you liked the results of our renovations. I'm sorry there is currently no elevator, but we are planning to add one in the very near future. We do our best to fulfill all requests for first... More 

Sarasota, Florida
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 6, 2014

I have traveled all over the world, including Australia and New Zeeland, and have stayed at hotels in the middle of the outback and the rainforest. This is by far the worst hotel I ever stayed at period! This hotel, if you want to call it that, is not even worth the low rates they charge. The “hotel” advertises itself... More 

Was this review helpful? Yes 1
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Valued Guest, On behalf of our entire staff, please allow me to apologize for failing to meet your expectations on your recent visit. We are using your comments to identify areas in which we can improve our accomodations and services. Sincerely, Anita Patel General Manager Comfort Inn, Apex (919)387-4600 More 

Alexandria, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 5, 2014

We have family in Apex so we stay there often. We used to stay at the major Inn nearby but this trip we tried the Comfort Inn. We had a king suite which we booked in advance so we got an excellent price. It was labor day weekend so we were prepared to deal with the typical hotel issues. We... More 

Was this review helpful? Yes 1
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Valued Guest, Thank you for your kind comments and high scores. We're glad you enjoyed your stay, and hope we'll see you again soon. Sincerely, Anita Patel General Manager Comfort Inn, Apex (919)387-4600 More 

Lancaster, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 24, 2014

Our king bed room was exceptionally clean, and the bedroom portion had been refurbished. The bathroom was about half finished, as the shower head fell off mid shower once, and the hook on the back of the door was coming out. The a/c unit could not handle removing the humidity from the air, and it was rather clammy. On our... More 

Was this review helpful? Yes 1
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Marcia, Thank you for taking the time review your stay with us. We appreciate your encouraging comments, as well as your feedback on where we can improve. We're sorry you experienced some issues with rrom condition. We are close to end of our scheduled renovations, and are addressing the problems you encountered. We hope you will give us an... More 

Capitol Heights, Maryland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 30, 2014

The check in clerk was very helpful. Her name is Shon. My only problem is that there was no elevator and the room upstairs was smoking and smelled of smoke. It was not mentioned on reservations. The front desk changed and up graded room at no additional charge.

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2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Clinton, Thank you for taking time to respond to our survey. Thank you also for your kind comments about your recent stay. I'd like to apologize for the problem you experienced regarding cigarette smoke. I'm happy to announce that all of our rooms are now non-smoking. We hope you'll give us a chance to exceed your expectations on a... More 

Saint Petersburg
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2014

We stayed at the Comfort Inn one night, the staff was very friendly, plus their chocolate cookies hit the spot after the drive. Very clean room,good breakfast buffet. Great location, watch for traffic at 8AM & 5PM.

Was this review helpful? Yes 1
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Bernard, Thank you for your high scores and kind comments. We hope you'll have a chance to visit us again soon. Sincerely, Anita Patel General Manager Comfort Inn Apex More 

Atlantic Highlands, New Jersey
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2014

Traveled to Apex for a fishing trip with my girlfriend. Arrived at the comfort inn and was greeted by a friendly face at the desk. The gentlemen was helpful, the rooms were clean and we enjoyed out stay. We will use this hotel again if in the area. Only down side was no elevator but our young legs didn't mind... More 

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2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Thank you so much for your positive comments and scores. We take pride in offering the best customer service and room value we can. We hope you will visit us again. More 

Augusta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 9, 2013

The hotel is only two floors with no elevator. The staff is friendly and the breakfast is good but the furniture, carpets, and interior is old and worn. The stairwell as well as the hallways smell faintly like a musty mold. The rooms are ok but the bathrooms are very old with water stained ceiling tiles. The hotel was convenient... More 

Was this review helpful? Yes
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Thank you for taking the time to review our hotel. I wanted to apologize on behalf of our entire staff for not meeting your expectations on your recent stay. Our hotel just completed renovating all of our bathrooms and therefore I was surprised with your comment on the bathroom being old. Per the recent phone conversation you had pointed out... More 

Hilton Head, South Carolina
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 28, 2013

We have stayed at this hotel many times over the years as it is conveniently located near family. The hotel is clean, well maintained and the staff, especially Issac, is professional and friendly. We always found the breakfast area to be clean and breakfast items are well presented and stocked. In order to meet Comfort Inns new corporate standards, this... More 

Was this review helpful? Yes
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Valued Guest, Thank you for your encouraging comments. We're happy you enjoyed your stay, and hope a future visit brings you our way again. Sincerely, Anita Patel General Manager Comfort Inn, Apex (919)387-4600 More 

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