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All 6 Apex hotels

Comfort Inn Apex

2.0 of 5 Hotel   |   1411 East Williams Street, Apex, NC 27502
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58%
Ranked #3 of 6 hotels in Apex
A recent review
3 of 5 stars Reviewed July 24, 2014
Marcia D Lancaster, Pennsylvania
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24 people have reviewed this hotel

Traveler rating
    6
    8
    2
    3
    5
See reviews for
5
8
3
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Lancaster, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 24, 2014

Our king bed room was exceptionally clean, and the bedroom portion had been refurbished. The bathroom was about half finished, as the shower head fell off mid shower once, and the hook on the back of the door was coming out. The a/c unit could not handle removing the humidity from the air, and it was rather clammy. On our... More

Was this review helpful? Yes
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Marcia, Thank you for taking the time review your stay with us. We appreciate your encouraging comments, as well as your feedback on where we can improve. We're sorry you experienced some issues with rrom condition. We are close to end of our scheduled renovations, and are addressing the problems you encountered. We hope you will give us an... More

Capitol Heights, Maryland
2 reviews
3 of 5 stars Reviewed June 30, 2014

The check in clerk was very helpful. Her name is Shon. My only problem is that there was no elevator and the room upstairs was smoking and smelled of smoke. It was not mentioned on reservations. The front desk changed and up graded room at no additional charge.

Was this review helpful? Yes
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Clinton, Thank you for taking time to respond to our survey. Thank you also for your kind comments about your recent stay. I'd like to apologize for the problem you experienced regarding cigarette smoke. I'm happy to announce that all of our rooms are now non-smoking. We hope you'll give us a chance to exceed your expectations on a... More

Saint Petersburg
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2014

We stayed at the Comfort Inn one night, the staff was very friendly, plus their chocolate cookies hit the spot after the drive. Very clean room,good breakfast buffet. Great location, watch for traffic at 8AM & 5PM.

Was this review helpful? Yes 1
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Bernard, Thank you for your high scores and kind comments. We hope you'll have a chance to visit us again soon. Sincerely, Anita Patel General Manager Comfort Inn Apex More

Atlantic Highlands, New Jersey
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2014

Traveled to Apex for a fishing trip with my girlfriend. Arrived at the comfort inn and was greeted by a friendly face at the desk. The gentlemen was helpful, the rooms were clean and we enjoyed out stay. We will use this hotel again if in the area. Only down side was no elevator but our young legs didn't mind... More

Was this review helpful? Yes
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Thank you so much for your positive comments and scores. We take pride in offering the best customer service and room value we can. We hope you will visit us again. More

Augusta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 9, 2013

The hotel is only two floors with no elevator. The staff is friendly and the breakfast is good but the furniture, carpets, and interior is old and worn. The stairwell as well as the hallways smell faintly like a musty mold. The rooms are ok but the bathrooms are very old with water stained ceiling tiles. The hotel was convenient... More

Was this review helpful? Yes
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Thank you for taking the time to review our hotel. I wanted to apologize on behalf of our entire staff for not meeting your expectations on your recent stay. Our hotel just completed renovating all of our bathrooms and therefore I was surprised with your comment on the bathroom being old. Per the recent phone conversation you had pointed out... More

Hilton Head, South Carolina
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 28, 2013

We have stayed at this hotel many times over the years as it is conveniently located near family. The hotel is clean, well maintained and the staff, especially Issac, is professional and friendly. We always found the breakfast area to be clean and breakfast items are well presented and stocked. In order to meet Comfort Inns new corporate standards, this... More

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Lafayette, IN
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 29, 2013

Booked this room through booking.com which was great. Based on the reviews being ok we chose to save a few dollars. It ended up not being worth it! As others have said thE hoteL is in the procEss of being reno'd. But that's not really the probleM. Ended up changing from king to queens which had to be done through... More

Was this review helpful? Yes 1
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

On behalf of our entire team, I would like to apologize for the inconvience you encountered with your reservations. Your reservation was the first reservation we received via Booking.com since we went live with their site. Upon further investigation into your reservation we found that due to the timing difference between Amsterdam(Booking.com's HQ) and us there is a considerable time... More

NC
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 20, 2013

Upon our 8pm-ish arrival it was obvious that there were renovations taking place, as the lobby had four men laying tile. Our front desk employee offered us a first floor room near the lobby (and explained that the construction noise would likely continue to occur until about 10:30pm) or a second floor room (which we took instead). The stairwell and... More

Was this review helpful? Yes
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Thank you for a wonderful review. We appreciate your feedback very much. I am happy to say that the outlets issue will be resolved when we place our new lamps in the rooms. They will have outlets on them to accomodate our guests needs. It is not easy for our guests or our staff when it comes to renovations and... More

Top Contributor
69 reviews 69 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 28, 2013

I stayed here one night while seeing a concert at Koka Booth Ampitheatre nearby. The drive to and from was very easy and the facilities were nice. Everything was clean, the staff was friendly, and the breakfast was sufficient. I would definitely stay here again.

Was this review helpful? Yes
2kidvacation, General Manager at Comfort Inn Apex, responded to this review

Dear Shay O, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More

Fort Myers Beach, Florida
Top Contributor
89 reviews 89 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed June 19, 2013

This is a difficult review to make because the hotel in it self was quite average yet staying at it was terrible. My wife and I stayed two separate occasions for a few days and had the same experience each night. The front desk staff were pleasant and professional and the rooms were clean and that's about the only positive... More

Was this review helpful? Yes 1
2kidvacation, Director Of Operations at Comfort Inn Apex, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

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Additional Information about Comfort Inn Apex

Address: 1411 East Williams Street, Apex, NC 27502
Phone Number:
Location: United States > North Carolina > Apex
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Apex 2*
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Also Known As:
Comfort Inn Apex Hotel Apex
Apex Comfort Inn

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Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
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68

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  • At what time does the pool open each day?

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