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Kervansaray Resort

Zeytinlikahve Mevkii, Torba 48400, Turkey
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1 room 1 guest
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Kervansaray Resort
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1,059 Reviews from our TripAdvisor Community

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Traveler rating
    600
    169
    135
    68
    87
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372
256
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23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1059)
  • Mar-May only
    (196)
  • Jun-Aug only
    (668)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (17)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

After reading reviews, I expected the worse from Kervansaray (19th to 26th August) but it turned out to be better than expected. We had booked a Club room but after seeing it we decided to pay for an upgrade to Village room. Cons: - They barely speak English, so it was difficult to understand each other (although still poor, their... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We just returned from a week long stay at the resort. Terribly frustrated with the lack of supervision from senior management....absentee landlords! Never again will we stay here! The low-level staff albeit quite friendly but evidently clueless on the concept of customer service, complained about their senior managers, described as disinterested and ignorant baboons. For instance, the quality of drinks... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Me and my wife had 7 nights in Kervansaray Hotel, Bodrum from 18th July 2015 celebrating her birthday anniversary. Horrible! All started relatively well as we had nice BA charter flight run by Mark Warner from Heathrow and quick transfer to hotel that I booked separately. And that is it! First of all, unfriendly and non-English speaking staff at the... More 

Was this review helpful? Yes 3
Bedfordshire
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked the Kervansary via Love Holidays. Due to the amount of bad reviews on trip adviser we tried to change our booking the day before we travelled but was unable to so we were very apprehensive about this holiday. When we arrived at the Kervansary I fully expected to have problems with checking in and we did. We booked... More 

Was this review helpful? Yes 8
1 review
3 of 5 stars Reviewed 2 weeks ago

We have just returned after spending 2 weeks at the Kervansaray. A family of four with kids aged 6 & 3. Overall the stay was ok but we found the experience more on par with a 3 star than what was advertised. Entertainment: This was the one thing that we found to be very good. Special mention for Rio who... More 

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Manchester, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was great for a weeks stay with our family my mum and my 2 boys. Pool was great and all helped with the gorgeous weather. Although I think they really need more staff to cope with the amount of people and to keep on top of keeping things cleaner I still thought it was a worth the money.

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London
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited this resort 5 times over the last 7 years. I was concerned when I read some of the reviews just before I left. I hope to provide a very balanced review to help others. We were 8 adults and two children. We booked 4 Village rooms. On arrival I noticed fewer staff who could speak English. I asked... More 

Was this review helpful? Yes 2
Swindon, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Just returned from a 14 day stay (20/7 - 3/8). Upon arrival (2.00am) we were made to wait for 30mins to check in. When we got to our room we did not have enough beds for the 3 of us. We eventually managed to split the double bed so we could all get some sleep, we also didn't have enough... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This massive hotel does not have nearly enough staff to cope with the amount of guests it has in the cleanliness dept and in the bar by the pool. Rooms are barely cleaned especially the floors, getting a drink can take time and communicating with reception can be a little frustrating. We had to request extra towels every day which... More 

Was this review helpful? Yes 1
Kervansaray H, Halkla İlişkiler Müdürü at Kervansaray Resort, responded to this review

Dear Guest, First of all, we would like to thank you for sharing your precious opinions with us about our hotel . Within the structure of Kervansaray Group Hotels, our main target is to assure the complete guest satisfaction that's why employing qualified staff and creating the areas needed by all kinds of guests are too important action points for... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Hello everyone, we've been on holiday in Turkey through loveholidays.com website, the dates were 22/07/2015 to 29/07/2015. We were staying at Kervansaray Bodrum, it was saying that is going to be a 5 star but it looked that it is only a 3 star hotel. There supposed to be 5 restaurants and it was only one which was a buffet... More 

Was this review helpful? Yes 1
Kervansaray H, Halkla İlişkiler Müdürü at Kervansaray Resort, responded to this review

Dear Guest, First of all, we would like to thank you for sharing your precious opinions with us about our hotel . Within the structure of Kervansaray Group Hotels, our main target is to assure the complete guest satisfaction that's why employing qualified staff and creating the areas needed by all kinds of guests are too important action points for... More 

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Double Twin Club Room with Balcony (40)
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Double Twin Standard Room with Balcony (35)
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The Hotel (66)

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