HI all, after reading the reports before going was a bit apprehensive but as i have been all inclusive in gumbet previuos years i knew what to expect. Where should we start first, reception staff were brilliant would do anything to help, we asked for a room closer to the pool as there are a lot of stairs it was... more

A fantastic entrance area nd that's when it stops. No lifts, just lots of stairs. from our room to reception there was over 100 steps to take. Rooms were shabby with damp ond mould on some of the walls. All inclusive drinks very selective and of poor quality. The food was very poor and usually stone cold! Certainly put me... more

We stayed at the hotel the first 2 weeks in October and now I add my review. We, (my wife & I) arrived at the hotel around 5.00 a.m, we were taken down all the infamous steps to room 112. The room stank of damp and when I opened the curtain that was hanging half on the rail, I was... more

I was changed to this hotel 2 days before my departure I read all the reviews and after a bit of a panic i decided to go with a open mind when we arrived at 7.30 am we were checked-in in a matter of minutes a very nice chap carried our bags to our room which thankfully was a the... more

Well, where do we start?? We arrived at the hotel at 4.30 in the morning very tired and thirsty after a long day (and night) travelling. We got booked in immediately (no one else was there), and asked for a drink of a coffee or something as we were very thirsty, the girl on reception said that at this time... more

An impressive facade hides some real issues at the Grand newport. The decor is outstanding and worthy of a 4 star rating, yhe rooms were clean and comfortable although the carpeting was pointless, the bathroom was a good size. The 80 plus steps to the rooms was a killer and took it's toll on some of the elderly guests as... more

well the hotel was very clean quite posh inside,most of the people who worked there were nice accept the entertainment bloke who was an arrogant [--].the rooms were clean with air con and had the bed changed everyday.they had a hair dressers and gym but would never use it as we heard people got touched up wen they went down... more

Well best bits first I read the reviews and I must say most are true but every body has differnent ideas .For what I paid I was happy the hotel is lovely quite Grand as you can see by the photos.The staff spend allday cleaning every where found nothing to cpmplain on on that front at all . I had... more

Upon my arrival at this hotel, it looked the same as the pictures on the internet. But then they showed us to our room 221, which was 60 steps down. the room it self was ok, could not see any reason why they had carpet. we had no furniture on our balcony. Our sheets and towels where never changed in... more