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Divan Cukurhan

#1 of 153 Hotels in Ankara
Certificate of Excellence
Tarihi Ankara Kalesi Necati Bey, Ankara, Turkey
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1 room 1 guest
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Divan Cukurhan
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179 Reviews from our TripAdvisor Community

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Traveler rating
    149
    24
    3
    2
    1
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24
64
9
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (179)
  • Mar-May only
    (36)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (32)
All months
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel has beautiful facilities. however the staff doesn't know how to treat guests. They are really rude and have a bad attitude, we really felt very uncomfortable with the way they treated us, and for making it worst they don't speak English well, even the front desk manager speaks really bad English. Besides their internet service is a huge... More 

Was this review helpful? Yes 1
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear Elvita R, Thank You very much for sharing with us Your comments. I'm sorry that You have not enjoy Your stay with us. Regarding the internet, we are in compliance with the Turkish Law requirements. We hope that in near future we can change the system. I would appreciate if You can send me more detailed mail(sylwia.dal@divan.com.tr) regarding FO... More 

Istanbul, Turkey
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 22, 2015

For us, it was an experience of one of kind. The rooms and the bar and library have a myriad of artistic details which makes you quickly forget that you are actually in a hotel. It is a rare for a world-wide traveller like me but for the very first time, we would have stayed longer and we was sorry... More 

Was this review helpful? Yes 1
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear laurent9masson, Thank You very much for sharing Your experience with us. It is always very motivating for all Team to hear nice comments.I will make sure I share all with them. Anytime You come to Ankara ,please keep in mind that Your ,,home'' is waiting for You. Looking forward welcoming You soon Kindest Regards, Sylwia Dal Hotel Manager Divan... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 10, 2015

Receptionist makes you feel like an unwanted guest. Forget to have internet if you do not have a turkish mobile number. Completley was refused any help from the hotel staff to help me with the internet access. A/C wasnt working in the room. The shower was leaking from the sides. There is no free breakfast included as some famous hotel-review... More 

Was this review helpful? Yes 1
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear Hristian V, Thank You very much for sparing Your time and sharing with us Your stay at Divan Çukurhan. I do understand Your disappointment with the WI-FI internet system but we do follow the Turkish Law requirements.We hope that in short time we can find a way to solve this issue. Regarding Your other comments is there any chance... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 9, 2015

I stayed two nights in çukurhan in December 2014. The hotel was converted from a kervansaray-han. The rooms were fablous. Breakfast was realy good. Hotel staff friendly. What else can you expect. Right at the gate of the Ankara Castle.

Was this review helpful? Yes
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear Mete F, On behalf of Divan Çukurhan Team I would like to thank you for sharing Your nice comments with us:-) Looking forward seeing you soon Kindest Regards, Sylwia Dal Hotel Manager Divan Çukurhan More 

Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 8, 2015

Having been to Ankara a few times I decided to try the Divan Hotel. Whilst not situated in the business district and the surrounding area is not the best, the hotel is very good and excellent service. Situated in an old 1500s Caravan trading post makes for a unique experience and well worth a stay even when on business.

Was this review helpful? Yes
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear Miles C, Thank You very much for sharing Your experience at Divan Çukurhan. We are known for uniqueness and tranquility. It is always very kind to hear from our guests. Looking forward seeing You while in Ankara Kindest regards, Sylwia Dal Hotel Manager Divan Çukurhan More 

Stockholm, Sweden
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 2, 2015

The hotel has an old world charm to it, built in traditional Turkish style with dark wooden details. The hotel is on one of the hills overlooking Ankara and right next door to the old city. There is a taxi station just outside and it takes approx 15-20 mins to the Otogar, depending on the traffic. Staff are friendly but... More 

Was this review helpful? Yes
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear Jasmin U, Thank You very much for taking Your time and sharing Your experience in Divan Çukurhan. I will share Your feedback with my team and we hope to see You while in Ankara Kindest regards, Sylwia Dal Hotel Manager Divan Çukurhan More 

Toronto
Level Contributor
90 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed June 27, 2015

This a lovely boutique hotel, which I chose on purpose, given I research boutique hotels for my business. The design is unique and rooms are lovely, as are the common areas. Great beds, linens, towels, TV channel selection, nice nespresso machine and in room Tea,etc. A few issues, which prevented me from giving it 5 stars: 1. The internet is... More 

Was this review helpful? Yes 1
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear Francesco C, Thank You very much for taking Your time and sharing with us Your valuable comments. All the feedback you wrote I have shared with respective departments and we will definitely pay more attention to those areas Looking forward seeing You while in Ankara Kindest Regards, Sylwia Dal Hotel Manager Divan Çukurhan More 

Ellicott City, Maryland
Level Contributor
3 reviews
5 of 5 stars Reviewed June 25, 2015

As other reviewers have said, this is a unique hotel with wonderful decorations. The hotel is in a great location, within walking distance of the Citidel, Temple of Augustus, display of Roman ruins, Anatolian Museum, and the Hamamonu restored area. The breakfast is very good and the staff were very attentive. Americans may have difficulty with Internet access as the... More 

Was this review helpful? Yes
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear Steve G, Thank You very much for taking Your time and sharing with us Your experience at Divan Çukurhan. It is nice to hear that You have enjoyed Your stay. We did share Your value comment with our IT department and we will see if there is anything we can do to improve the internet system. Kindest Regards, Sylwia... More 

Lisbon, Portugal
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 16, 2015

The decoration , different in every room , and decorated with genuine antiques makes one feel one is staying at a friend s home .so many wonderful touches of good taste .And the bathrooms are great . The bread at the breakfast could be improved upon however , and the orange juice and coffee. Else full marks and perfectly situated... More 

Was this review helpful? Yes
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear Sandra D, Thank You very much for taking Your time and sharing with us Your experience at Divan Çukurhan. I would like You to share with me bit more about the breakfast items so we can see which part needs attention.If You can send me e-mail at sylwia.dal@divan.com.tr I would appreciate. Looking forward welcoming You again in our beautiful... More 

Istanbul, Istanbul, Turkey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2015

This hotel is beautiful and full of so many lovely touches, particularly in the decor. The location is great for the historic parts of Ankara - the Kale, the Muesum of Anatolian Civilisations, hamams. The breakfast is delicious and the staff are polite and helpful. The only minor issue - which may have come from booking.com - is that we... More 

Was this review helpful? Yes
Sylwia D, General Manager at Divan Cukurhan, responded to this review

Dear Cat D, Thank You very much for sharing with us Your nice thoughts. It is always nice to hear that our guests enjoy their stay in our unique property. We are looking forward seeing You again while You in Ankara. Please do not hesitate to contact us directly for Your future reservations. Kindest Regards, Sylwia Dal Hotel Manager More 

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