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Crowne Plaza Manila Galleria

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Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
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Crowne Plaza Manila Galleria
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576 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montebello, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I would like to tell you that the five days we stayed here were wonderful but unfortunately I was in bed will acute food poisoning from my second day stay there. Even though my wife had told them on my condition the staff was so worried about us knowing that it would cost us money to see the doctor or... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you very much for your review, we appreciate that you took the time to share your experience with us. Unfortunately we were only informed on your departure date about your condition and your presumption. We are really sorry if you felt let down and it is of course not our... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Our daughter had her 18th Birthday here and we took another room aside from the complimentary room Crowne gave us. The service is great not only great it is awesome. The rooms are relaxing and comfortable. The food is great especially the forgot the restaurant for breakfast... and by the way, the hotel staff overall are excellent. Definitely recommended for... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We are thrilled to hear that you celebrated your special moments with us and that you were able to enjoy our facilities around the hotel and the breakfast at Seven Corners Restaurant. Thank you for your wonderful comments about the rooms, location and staff. We will be delighted to share it... More 

Abu Dhabi, United Arab Emirates
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night as we were transitioning to another location in the Philippines. This was a nice hotel, but dated. The location is great, since it is attached to the mall. On the way back, we stayed at the Holiday Inn, I would suggest that it is actually nicer, or same quality for cheaper.

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We appreciate that you have taken the time to share to us your feedback. I am very sorry to read that your stay did not meet your expectations. We will ensure to take your experience on board so we may further improve. We look forward welcoming you back in the near... More 

Sydney, New South Wales, Australia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect for business trips. Rooms are great, comfortable beds and luxury bathrooms. Staff is truly awesome, as is the case in most Asian international hotels. Breakfast is good, sets a good start to the rest of the day. Location is central, not too far from Makati, so you can still get to the nightlife district of manila in a cab... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for taking the time to share to us your wonderful experience. I am glad to know that you had a great stay and that you liked almost all the aspects of our products and services. We appreciate your recognition towards our effort and we are honored to know that... More 

Dubai, United Arab Emirates
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

really great hotel, big rooms and bathrooms. at the arrival they gave us a really warm welcome with juice and water while they were moving our suitcases. they also give a coupon for a free soft drink or beer for their bar and restaurant

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for sharing to us your experience. I am glad to have known that you were happy with the services provided by our staff. We aim to make our guests pleased and we appreciate your recognition towards it. We look forward to serving you again on your next visit. All... More 

abu dhabi
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

What a nice hotel i used to worked in the same brand somewhere and i have a company fiscount ehich is i loved it most. The hotel was nice and the staff is so friendly but 1 comment was the toilet there is no shutup pipe to wash after each time you used the toilet even small jar to fill... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for taking the time to share to us your feedback. I am glad to know that you loved the hotel and our staff. We appreciate your suggestion and your comments value to us, it is because of this that we will be able to identify areas for improvement. We... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Located in the biz district and close proximity to the call centre in MNL. The travel to the hotel will be an agony with the traffic during most times of the day. Hotel is starting to feel old and gradually ageing. The rooms are very specious. Clean they score a perfect 10 with cleanliness. Man in ten. Maintenance needs to... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for taking the time to write us your feedback. I am pleased to read all your positive comments about the staff, cleanliness of the hotel and the food at Seven Corners Restaurant. However, I was certainly very disappointed to learn that your stay was marred by the noise outside,... More 

New Delhi, India
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is one of the few Crowne Plaza that I've visited which requires renovation. The rooms and the furniture is old. The worst about the hotel is the noice from outside. It is on the busy roads of Manila and even with a room on 17th Floor, i hear the traffic! Plus there is some construction work in an adjacent... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your feedback. I am very sorry to read that your stay did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in... More 

San Diego, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros —— - Excellent breakfast buffet, with excellent range of foods catered - Elevators work properly and are timely. General room and elevator layout is well designed - Old, but nice pool - Old, but good gym - Good service, not too in your face - Close to/connected with Robinsons Galleria mall - Also close to another mall - Podium... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for sharing to us your feedback. It was our pleasure to have you as our guest. I am very sorry to read that your stay did not meet your expectations. We are constantly looking to improve our facilities therefor your feedback is very important to us. We have taken... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The place was full. Good sign, I thought. I was invited to a family dinner for 10 persons to celebrate someone's promotion at 7 Corners. A well known buffet service. The food quality was high. Nothing that shouldn't be considering the price of the buffet. It was the watering service that was 99% absent. Water service was non-existent. Used plates... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We appreciate that you have taken the time to share this to us. I am sincerely sorry our Seven Corners Restaurant was not able to exceed or at least be at par with your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas... More 

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