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Crowne Plaza Manila Galleria

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Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
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Crowne Plaza Manila Galleria
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Crowne Plaza Manila Galleria
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553 reviews from our community

Traveler rating
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    90
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Halifax, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I just finished a 2 week stay at the Crowne Plaza Manila Galleria. I was in Manila on business. The hotel is clean and centrally located. There is a mall attached to the hotel that has restaurants and a grocery store. The staff are extremely friendly and attentive. The hotel's main restaurant serves very good food at a reasonable price.... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing with us your feedback and for choosing to stay with us. It gives us joy knowing that you enjoyed your visit in Manila. We aim to help you get more from your trip beyond work and we appreciate your comments about our restaurant, cleanliness of the hotel... More 

Quezon City, Philippines
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Dear Crown Plaza It is the first time in my Trip advisor review history that I feel so compelled to write a feedback while still checked in. Yes I am still here at the hotel as of this writing. After reading your ads and emails sent to me inviting us to spend a summer staycation and have a relaxing time... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We appreciate that you have taken the time to share to us your feedback. As you might imagine, I am extremely disappointed that we did not come anywhere close to your expectations. Our pool is exclusive to all in-house guests, however, Crowne Plaza Manila Galleria is sharing with Holiday Inn Manila... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Check-in and check-out procedures were efficient. Room was average. Free wifi which kids loved of course. Didn't care much for their breakfast buffet. The staff at the breakfast buffet were overwhelmed by the number of people and service was wanting. The table they brought us too was not even prepared. Had to REPEATEDLY ask for utensils and napkins and they... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We appreciate that you have taken the time to write us your review. We welcome feedback especially from our valued guests like you. I am sincerely sorry our restaurant was not able to exceed or at least be at par with your expectations. The feedback we receive from our valued guests,... More 

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Its always a pleasure staying at this hotel. Everytime we check in happy faces greet us. They always give us superb service in everything. Upon entering the room there is always a special bowl of fruits or a cake that greet us. We really like staying at this hotel. Their friendly staff and Manager are very helpful in anything that... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for taking the time to write us your feedback. It was great to know that you had a wonderful stay with us. We aim to make our guests pleased and provide genuine service all the time, and we are glad to hear that we were able to achieve it.... More 

Pasig, Philippines
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

PROS: Fast and easy check in, though we arrived at 1:30 we were able to go straight to our room. I love the comfy bed and pillows. Delicious buffet breakfast at Seven Corners. Easy access to the mall for dinner and snacks. CONS: Small pool sharing with Holiday Inn. Can hear the screaming kids from the other room. Since we... More 

Was this review helpful? Yes 1
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for taking the time to write us your feedback. I am glad that you had a comfortable stay and that you liked the amenities of the room provided for you. Thank you for your comments about the breakfast at Seven Corners Restaurant and the easy access to the mall.... More 

London, United Kingdom
Top Contributor
88 reviews 88 reviews
60 hotel reviews
287 helpful votes 287 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a couple of nights during a business visit to MNL. Nice big property, and connected internally to Holiday Inn next door as well as Galleria Mall (which has decent dining options in the food court). Breakfast is ok. Very attentive staff. Check-in was very quick as well. The staff at check-out was great, not only confirming I... More 

Was this review helpful? Yes 2
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for taking the time to write us your feedback. It was our pleasure to be of service to you. I am glad to know that you had a great stay with us. We appreciate your comments about almost all our products and services and we hope to continue to... More 

Rizal Province, Philippines
Contributor
20 reviews 20 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 3 days 2 nights to celebrate Mother's Day, I booked 2 rooms connecting doors but understandable since there's an occasion they can't grant the request due to high volume of guests. We arrived 12noon, since the room was not yet ready they get my cel number, they will call once the rooms are ready., we roam around the... More 

Was this review helpful? Yes 3
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We appreciate that you have taken the time to write us your feedback. Please accept my sincere apologies that not all aspects of your stay did meet your expectations and that we were not able to provide your preferred room from the beginning of your stay and you had a bad... More 

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

i was expecting a roof top area available for the guests to enjoy the new year fireworks; indeed there was a lounge but one had to pay to access it, it is not free for all guests! and the wifi rates are unreasonablye!!! considering the room rates, these services should have been free!

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your review. We welcome feedback especially from our valued guests like you. I am sincerely sorry that we were not able to exceed or at least be at par with your expectations. Rest assured that I will cascade this to the management. I hope that... More 

Philippines
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went back to this hotel, as it is connected to Robinsons Mall. And if you are traveling with a 2 year old kid and 10 year old gentleman it is wise to be in this hotel. Room was ok, but not as what i've imagined from the last time we've been here there's a coffee table inside the room.... More 

Was this review helpful? Yes 2
Princeton, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location with Robinsons Mall a short walk down the connecting corridor- all without stepping out of doors. Skip the traffic and heat for a meal, movie or massage. Service was excellent, especially the 19th floor lounge personal! Rooms are clean and spacious. Breakfast is not to be missed from 6 to 10 am. Food is of varied cuisine and... More 

Was this review helpful? Yes
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for taking the time to write us your feedback. It was our pleasure to be of service to you. I am glad to know that you were able to enjoy the nearby facilities and activities around the hotel. We appreciate your comments about how well you were satisfied with... More 

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