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Crowne Plaza Manila Galleria

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Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
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Crowne Plaza Manila Galleria
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Crowne Plaza Manila Galleria
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534 reviews from our community

Traveler rating
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    86
    22
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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  • Indonesian first
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  • Spanish first
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    (534)
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    (174)
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    (118)
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London
Top Contributor
60 reviews 60 reviews
56 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a business conference. I found the staff very helpful and all spoke perfect English. The local area (Ortigas) is some what from Central Manila and it can take a good hour in traffic to drawl along the EDSA main road. Alternatively, if you want to brave the Metro there is a stop (Ortigas) close by. Fine... More 

Was this review helpful? Yes
singapore
Top Contributor
102 reviews 102 reviews
69 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A modern business hotel next to the Asian Development Bank and a vast shopping mall, Galleria. The most memorable thing about the hotel is its breakfast buffet spread. South East Asian hotels usually score well in this department, but even by the high standards of the region, this establishment's breakfast was very good. It includes Japanese and Indian choices. Too... More 

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San Francisco, California
Top Contributor
54 reviews 54 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent a week at this hotel, attending a conference (held at the hotel). The business spaces were comfortable and diverse (large and small rooms available), but one point off for inconsistent wireless Internet coverage in some of the rooms, and intermittent disconnections. The room was clean and pleasant. Reception was invariably hospitable and helpful. The hotel has great location on... More 

Was this review helpful? Yes
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your experience. It was great to hear that you were satisfied with the room provided for you, the services rendered by our staff and the nearby facilities such as direct access to the mall. I appreciate you for bringing up your concerns with regards to... More 

Kristiansund, Norway
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here over two periods in March and April 2015, and was very happy with both of my stays. The staff made me feel welcome and well looked after, the rooms were excellent, clean, and quiet. Only negative I can think of is the fact that wifi isn't included unless you're an IHG Club member. The hotel is connected to... More 

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your experience and for choosing to stay with us. It gives me joy knowing that you were happy with the rooms provided for you and its cleanliness, the nearby facilities and services by our staff. I am sorry to hear for your disappointment with regards... More 

Nowra, Australia
Top Contributor
68 reviews 68 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

I should begin by saying that I'm an IHG Platinum member. I always book IHG and can sometimes be critical. This is not the case for the Crowne Plaza Galleria and please read on to understand. We checked in on Monday 6 April late and after a flight from Australia, we were very tired. After being picked up by the... More 

Was this review helpful? Yes 2
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your experience. It was our pleasure to have you as our guest. I am pleased to learn that our staff managed to make your stay a great one. We will definitely share this to the team, especially to Regina and the duty manager as they... More 

Makati, Philippines
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in Crowne over Holy weekend for staycation. We checked in around 2PM, but since the room is not yet ready we had to wait. We were given free drink vouchers while waiting for the room. Supposedly check in time was at 3PM, but we were able to check in at 3:20, since the room is not yet ready.... More 

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for sharing to us your experience. I am delighted to know that you were able to enjoy the benefits of being an IHG member. We appreciate your comments about the variety of food choices at the buffet breakfast, the staff and nearby facilities. I am sorry to hear that... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

this hotel is truly a wonderful place to stay for a few days. very good location, with warm, amiable staff and clean, neat and well-equipped rooms. everyone speaks good english and is super helpful. the one small point that i do also need to make is that i was a tad disappointed at the lack of food being available after... More 

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for choosing to stay in our hotel and writing us you review. It pleases us knowing that you had a wonderful stay and you were happy about the rooms and its facilities and the services and attitude of our staff. For the concern you have mentioned, this will certainly... More 

Mumbai (Bombay), India
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good rooms and very friendly staff, service this time was a little less than expected. No newspaper in the room, Cleaning didn't happen on time etc... but i believe they were running out of staff.. Breakfast was good

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We appreciate that you have taken the time to write us your feedback. Thank you for appreciating our rooms and the friendliness of our staff. However, it saddens us that this happened to you. We apologize for the inconvenience as both the management and our staff are committed to provide excellent... More 

Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had the chance to stay here during a business travel and the central location (beside Robinsons Galleria) makes it easy for me to grab a quick bite every now and then. For gym buffs there is a Gold's gym branch within the mall itself that's available for 500 PHP per entry. The hotel gym is an offshoot of Gold's... More 

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for taking the time to write us your feedback. We are delighted to hear how much you enjoyed the facilities of the hotel. We aim to be able to support you to your journey to success and your comments value to us. Rest assured that I will be cascading... More 

Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed for 4 nights in this hotel last year when I attended the Waterlinks 2014 exhibition. IIRC, they upgraded my room. Overall I was very satisfied with the hotel. It is also nearby a few shopping malls. Room service food was also above average, I would say. Although room prices are considered expensive, I feel that you do get... More 

Was this review helpful? Yes
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for choosing to stay in our hotel and for taking the time to write a review of your stay. It was our pleasure to have you as our guests and I am pleased to learn that you were satisfied with the services provided and the nearby facilities. It gives... More 

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