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Crowne Plaza Manila Galleria

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Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
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Crowne Plaza Manila Galleria
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563 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
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    (563)
  • Mar-May only
    (199)
  • Jun-Aug only
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Manila
Level Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a 4 star business hotel that comes close to 5 stars. Housekeeping was great, requesting for a towel and toiletries will give you a bag of toiletries plus 1 dozen towels! Service comparable or even exceeds Shangrila. Breakfast at 7 corners was good. Pan fried salmon, congee, cheese, tea, Indian food all great. Resto Service was a little... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for taking the time to share to us your wonderful comments. It was our pleasure to have you as our guests and I am pleased to learn that you have thoroughly enjoyed your stay. We are very grateful for your recognition towards our effort and this certainly spurs our... More 

Pasig, Philippines
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

If you have the money and you're planning to stay in Manila for a week or two, I would absolutely recommend this hotel. It may not be as high end as the other 5-star hotels located in this area, but Crowne Plaza still gives you the classy experience. This hotel is not as expensive and very ideal for business stays.... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for choosing to stay with us and for taking the time to write a detailed review of your stay. We are thrilled to hear that you were able to enjoy our facilities around the hotel such as the pool, gym and restaurants. Thank you for your wonderful comments about... More 

Texas
Level Contributor
142 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel...next door to a big shopping mall. The staff very friendly and helpful. Be prepared for long ride from the airport to the hotel...be prepared for at least one hour. Manila is very busy no matter the time of day. All rooms comfortable and clean.

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for sharing to us your experience. We are delighted to hear how much you have enjoyed your stay with us. It is a pleasure to be of service to you and we hank you for appreciating our rooms, nearby attractions and staff. We look forward in welcoming you again... More 

New Delhi, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed in May 2015, overall it is a business hotel. The breakfast was good, we used the lounge services in the evening the staff there was extremely courteous. However, we didn't use the fitness center and pool. This hotel is pretty close Robinsons Galleria shopping mall. However, we our office was in BGC and it takes good amount of time... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for taking the time to write us your feedback. We appreciate your comments about the breakfast at Seven Corners and our staff. I hope you would able to try some of the other facilities we have on your next visit. We look forward in welcoming you back again. All... More 

Bergen op Zoom, The Netherlands
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The smokers lounge is a proof that this hotel is committed to satisfy all of its clientele. The lounge was kept clean and would fit as a cigar lounge anytime. Bravo! I had a smoking room which doesnt smell like a pub in the 70s and my request to have the windows unlocked throughout my stay were attended to swiftly.... More 

Was this review helpful? Yes 1
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your feedback. It was our pleasure to have you as our guests and I am pleased to learn that you have thoroughly enjoyed your stay. We are very grateful for your recognition towards our effort and this certainly spurs our team to further strive towards... More 

Sydney, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had to stay here for two weeks for a business trip. I found the office facilities useful and the members club on the top floor handy for finding a place to work outside of my room. The Golds gym was a novelty to me as this chain is famous and not in Australia where I live - it was... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for choosing to stay with us and for taking the time to write a detailed review of your visit. It is a delightful experience reading your comments on how satisfied you were in all aspects of our products and service. We hope you would able to try our spa... More 

Sydney, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was really disappointed with this hotel for the price. Security was good and reception efficient. However the room I was given had not been properly cleaned - the carpet had chunks of dirt all over (what from? A previous guest? A tradesperson?) The staff were apologetic and gave me a new room which was cleaner, but both rooms felt... More 

Was this review helpful? Yes 1
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your feedback. Please accept my sincere apologies that not all aspect of your stay did not meet your expectations. Rest assured that we will take a look into it so we can make some improvements. However, we appreciate your comment about the food at Seven... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As with the InterCon in Makati, this hotel needs full renovation. The Lobby is very small and not to usual asia standard in opulence. Club floor has very good service but the cocktail snacks are not up to international standard. The Golds Gym which is shared with Holiday Inn is sad. The equipment is old and the place is Dim... More 

Was this review helpful? Yes 1
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We appreciate that you have taken the time to share this to us. Your comments value to us and it's because of this that we can identify areas of improvement. I am sorry that we did not meet your expectations and we hope you would give us a chance to serve... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Very nice hotel people are very friendly and kind willing to help with everything. I really enjoy the breakfast which is exceptional good. also liked the direct connection with the shopping mall. thank you

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest. Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your experience. It was nice to know that you enjoyed your stay with us, the breakfast at Seven Corners, the nearby attractions and services rendered by our staff. We hope to continue to provide you with an excellent service that you deserve. We look forward... More 

Mandaluyong, Philippines
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 25, 2015

I stayed here two weekends ago. Two nights and took advantage of the bdo promo. That's 4 thousand pesos a night with bfast for two. I checked in at 4pm so there was no line. It only took 5 mins for the check in. The front office girl could have talked a little bit louder. She looked chinese but spoke... More 

Was this review helpful? Yes
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your review and for choosing to stay with us. It was our pleasure to be of service to you. I am glad to know that you were satisfied with the room provided for you, its amenities and the services rendered by our staff. Please let... More 

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