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Crowne Plaza Manila Galleria

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Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
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Crowne Plaza Manila Galleria
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Crowne Plaza Manila Galleria
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538 reviews from our community

Traveler rating
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    230
    86
    22
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
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    (538)
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    (178)
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Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

With direct access to Galleria Mall, this hotel is a plus for travellers and conventions. Fast check-ins and out, spacious room (though the window insulation could be improved to minimize street noise), and excellent service. Wifi works well throughout, breakfast buffet is okay, though it is actually below the variety standard of hotels in its class. Could be better though.

Was this review helpful? Yes
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for writing us your review. I am delighted to hear that you had a great stay with us and you were able to enjoy the nearby facilities. I appreciate your comments about the check in and out process, our spacious rooms, internet access and the services rendered. I will... More 

Washington DC, District of Columbia
Contributor
18 reviews 18 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Staying at the Crowne Plaza Manila Galleria felt great! The rooms are spacious, with a nice buffet breakfast, fast internet connection and a shopping mall within the building. You also get as much drinking water as you need unlike in other places where you have to buy after the first complementary bottle. Staff are courteous and forever smiling. I would... More 

Was this review helpful? Yes 2
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your experience. It gives us joy knowing that you had a great stay and you were happy with our spacious rooms, facilities and services rendered by our staff. I will certainly share this to everyone, especially to Christopher for a job well done. We can't... More 

Guernsey, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Fantastic hotel. Stayed here for a night before flying onto Dubai in April 2015. Rooms were comfortable and clean with a lovely bathroom to match. All the staff spoke perfect english and were attentive and friendly. The hotel is connected to the huge shopping mall with plenty of places to eat, hundreds of shops, an arcade and cinema. Something for... More 

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your feedback. I am pleased with your positive comments about the facilities of the hotel. It was great to know that you were able to try our BAR150 promotion at Bar One. We created special drinks to celebrate the 150 years of cocktails and we... More 

London
Top Contributor
60 reviews 60 reviews
56 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a business conference. I found the staff very helpful and all spoke perfect English. The local area (Ortigas) is some what from Central Manila and it can take a good hour in traffic to drawl along the EDSA main road. Alternatively, if you want to brave the Metro there is a stop (Ortigas) close by. Fine... More 

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for taking the time to share to us your feedback. It was a great experience reading your comments on how satisfied your were with the services provided by our staff. We aim to provide excellent service to all our guests every time. We can't to welcome you again on... More 

singapore
Top Contributor
102 reviews 102 reviews
69 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago

A modern business hotel next to the Asian Development Bank and a vast shopping mall, Galleria. The most memorable thing about the hotel is its breakfast buffet spread. South East Asian hotels usually score well in this department, but even by the high standards of the region, this establishment's breakfast was very good. It includes Japanese and Indian choices. Too... More 

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your experience and for choosing to stay with us. Our Seven Corners Restaurant has seven interactive stations and I am pleased to know that you enjoyed the Japanese and Indian station. I will certainly share your wonderful review to everyone as this will serve as... More 

San Francisco, California
Top Contributor
54 reviews 54 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a week at this hotel, attending a conference (held at the hotel). The business spaces were comfortable and diverse (large and small rooms available), but one point off for inconsistent wireless Internet coverage in some of the rooms, and intermittent disconnections. The room was clean and pleasant. Reception was invariably hospitable and helpful. The hotel has great location on... More 

Was this review helpful? Yes 1
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your experience. It was great to hear that you were satisfied with the room provided for you, the services rendered by our staff and the nearby facilities such as direct access to the mall. I appreciate you for bringing up your concerns with regards to... More 

Manila, Philippines
Top Contributor
71 reviews 71 reviews
19 hotel reviews
169 helpful votes 169 helpful votes
4 of 5 stars Reviewed 1 week ago

We planned to go out of the country during the week but since the flights going in-and-out of NAIA were cancelled due to Papal Visit, we instead had a staycation in Ortigas. As usual, the staff were friendly and efficient. I asked for a room upgrade and I was never wrong to pay more to a more relaxing stay. Truly... More 

Was this review helpful? Yes 2
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your review. It was great to know that you had a wonderful staycation despite the cancellation of your flight. Thank you for choosing to stay with us again and I am pleased to have learnt that you were satisfied with the services rendered by our... More 

Kristiansund, Norway
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here over two periods in March and April 2015, and was very happy with both of my stays. The staff made me feel welcome and well looked after, the rooms were excellent, clean, and quiet. Only negative I can think of is the fact that wifi isn't included unless you're an IHG Club member. The hotel is connected to... More 

Was this review helpful? Yes 2
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your experience and for choosing to stay with us. It gives me joy knowing that you were happy with the rooms provided for you and its cleanliness, the nearby facilities and services by our staff. I am sorry to hear for your disappointment with regards... More 

Nowra, Australia
Top Contributor
68 reviews 68 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I should begin by saying that I'm an IHG Platinum member. I always book IHG and can sometimes be critical. This is not the case for the Crowne Plaza Galleria and please read on to understand. We checked in on Monday 6 April late and after a flight from Australia, we were very tired. After being picked up by the... More 

Was this review helpful? Yes 3
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Thank you for sharing to us your experience. It was our pleasure to have you as our guest. I am pleased to learn that our staff managed to make your stay a great one. We will definitely share this to the team, especially to Regina and the duty manager as they... More 

Makati, Philippines
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in Crowne over Holy weekend for staycation. We checked in around 2PM, but since the room is not yet ready we had to wait. We were given free drink vouchers while waiting for the room. Supposedly check in time was at 3PM, but we were able to check in at 3:20, since the room is not yet ready.... More 

Was this review helpful? Yes 2
JuliaMacario, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. Many thanks for sharing to us your experience. I am delighted to know that you were able to enjoy the benefits of being an IHG member. We appreciate your comments about the variety of food choices at the buffet breakfast, the staff and nearby facilities. I am sorry to hear that... More 

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