I like this hotel much more than its sister branch the Intercontinental in Manila. The rooms are bigger, the service is less stiff and more personable, an it connects to a mall with lots of restaurants, shops and a cinema chain. It is quite far though, so if you have to do business in Makati it's not much of an... more

This hotel is much newer compared to its adjacent sister hotel, Holiday Inn which is just next door. Both the hotels shared the same facilities. In fact, if you want to use the gym you need to pass through the swimming pool (small) and then go through the Holiday Inn entrance. This is rather inconvenient. And the gym is rather... more

Stayed here for 5 nights, on the club floor. Lots of services included at this level, making it a very good value, especially if you need to use the Internet or business machines. If you are not in a Club Level room, you have to go halfway to the Holiday Inn next door to access a business center, and then... more

Our pts highly recommended Makati Shangrila when we told them we intended to spend our 5D4N stay in Manila with 2 kids in tow. Reading Trip Advisor warned me that MS may not be such gd value. Folks also warned us re the horrific road traffic (not as bad as Bangkok) . We decided to split the stay to 2... more

The room was a bit small, but clean. The food was ok, but no that much to choose from- we only stayed for one night so we did not mind. The staff were very accommodating. Good location -close to shopping malls and aprox. 25 min drive to Intramurus. more

Am a little confused this hotel is not grouped with the other "Manila hotels", but minor point. Overall I find Crowne to be better than Somerset and Holiday Inn which I've stayed, but not sure how it compares to the Shang or Peninsula. Check in was rather smooth and the room was pleasantly larger than I expected. It was also... more

I stayed in Crowne Plaza Galleria with my husband and 23 month old toddler for 2 nights (2 & 3 June). Service: Exceptional! All staff were extremely professional, helpful and provided fabulous service. My husband was unwell the first night, and they catered for all our needs whenever we called for assistance. During our first morning, he was still unwell... more

The location is perfect, the shopping mall Robinson's Galleria can be reached through their connecting passage on the 3rd floor. Cleanliness I would rate to be excellent, although it says to be a fairly new hotel, there are some parts that needs to be repaired already (in our bathroom ). The Staff are nice and helpful, the breakfast is pretty... more

I stayed here two (2) nights.. May 18/19, 2009.. What I really like about this hotel is it's location.. Walking distance from lots of things and places.. While some may say that walking around by yourself in Manila is dangerous, I've never subscribed to that thought-- I do take basic precautions however.. You can easily walk to the Robinson's Galleria... more