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Imperial Palace Suites Quezon City

Cnr Timog Ave & Tomas Morato, Quezon City, Luzon 1103, Philippines
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Imperial Palace Suites Quezon City
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Imperial Palace Suites Quezon City
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107 reviews from our community

Traveler rating
    3
    18
    30
    27
    29
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31
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

I checked in they front desk gave me a room that was not clean yet i see pizza and beds were not cleaned. They gave me another room then the ac was not working. The back of the lavatory was dirty. Floor was dirty. I had the 3rd room! No water heater. No engineering housekeeping is engineer at the same... More 

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Darwin, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2015

I been around Manila to different hotel and I must say that this place was a bit on the expensive side especially when I had to move to 2 different rooms because there was no hot water, the ac wasn't working and the cable tv wasnt even working properly. The floors were falling apart. This place has potential because it... More 

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Pasig, Philippines
Top Contributor
111 reviews 111 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel is centrally located. It is in the heart of Quezon City, near restaurants, bars, coffee shops, cafes, and other entertainment venues. The rooms are classified into different classes. The studio room has ample space to sleep 2 people comfortably, while the suite is more spacious, and then there is the penthouse suites. All of these rooms sleeps only... More 

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A TripAdvisor Member
1 of 5 stars Reviewed November 6, 2014

Upon check in, late check out was arranged at 1pm but front desk staff called the room and chased us out to leave by 12nn. Breakfast is frm 7-10am, ants was everywhere the food station,when we ask to top up the food,staff told us whatever left is the last serving and that was 0820am? Two staff on the floor and... More 

Was this review helpful? Yes 2
Skippack, Pennsylvania
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 28, 2014

Definitely very poor service for this lousy place. The 2nd day when we came back from out shopping trip at 4:30PM, the room wasn't made up nor cleaned. On the 5th day, when we came back from our dinner at 10:30PM, the room wasn't cleaned, garbage was still there, and towels were not changed. It took them 6 days just... More 

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Singapore
1 review
1 of 5 stars Reviewed August 19, 2014

Its been such a surprise that no one's been getting back to me on the meeting rooms requests despite all the reminders and follow-ups for the past 3 days . Having my first experience dealing with the meeting rooms team, I am totally disappointed in the service of this hotel . On top of this, the staff were too pushy,... More 

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General Santos, Philippines
1 review
1 of 5 stars Reviewed July 24, 2014

After checking in, their bellman did'nt even care to assist though they saw me with so much stuff to carry..The elevator is too old, keypad's numbers were removed you just have to guess what floor you will go to..Corridor has an unpleasant smell, it's too dark and mosquitoes were in my room. No direct numbers to the department where you... More 

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2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 23, 2014

I was never happy with the service. Booked in this hotel for 4 days and absolutely non-recommendable: front desk staff was very lousy, hotel amenities will be available upon request, breakfast is such a pathetic offering and please, change your towels. They're too old. Overall observation, staff needs more costumer service training. I hope this will help improve your service.... More 

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Amstelveen, The Netherlands
Contributor
11 reviews 11 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 6, 2014

i used to loved this hotel..it was a convinient hotel for us. but last year until this year it became the worst hotel... we check in at the premier suite..no bottled water..no complime tary coffee...no rug sa shower area...the following morning we went at the penthouse for breakfast..worst breaky of our lives..cold rice...over wet eggs..limited variety to choose from..450 for... More 

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 11, 2014 via mobile

They renovated the rooms that's a plus, good ambiance. But, may i suggest that you clean the tiles in the swimming pool area,it's dirty. And also, my husband left his ID at the lobby upon check-out. The front desk officer did not even bother to return it or did she also forget about it??? No one even bothered to call... More 

Was this review helpful? Yes 2
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