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Fersal Hotel - Quezon City

130 Kalayaan Ave | Quezon City, Quezon City, Luzon, Philippines (Formerly Fersal Hotel - Kalayaan, Diliman)
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Fersal Hotel - Quezon City
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18 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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    (18)
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    (4)
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Philippines
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed January 4, 2015

The Fersal branch we stayed was clean and the staff were polite. If you intend to be out the whole day and just a place to rest at the end of the day, this is the place. Small but the location is convenient and their breakfast is okay as well. They can even do room service for you breakfast at... More 

Was this review helpful? Yes 2
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 1, 2014

We had an overnight's stay at this hotel. As expected of a fersal we had no major issues. The place is getting old though but the staff are polite, food is fair and the room well cleaned. Nothing exceptional about this place, but a good option if you simply want a good night's rest.

Was this review helpful? Yes 3
Toronto, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 2, 2014

Staying in Manila after arriving in the Philippines, the Fersal on Kalayaan worked okay. Free breakfast with stay was fine, but the wifi in the hotel was very disappointing. On our return trip to Manila though, the hotel screwed up our reservation, so we ended up at a sister Fersal location elsewhere on our return.

Was this review helpful? Yes 3
Kalibo, Philippines
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 7, 2014

We have stayed in Fersal a couple of times in the past. It is near government offices and shopping malls. Our stay was always pleasant. Comfortable beds and clean bathrooms. Their cable channels, unfortunately, were of no use. You can hardly find the news channels and, with the ongoing World Cup, you expect to find that certain channel which airs... More 

Was this review helpful? Yes 1
Berna C, General Manager at Fersal Hotel - Quezon City, responded to this review

We apologize for the poor cable tv last week as our service provided reported that they had some technical maintenance being done to resolve the poor signal that time as such we were only able to restore adequate service two days after. Our priority is to serve our guests better, we sincerely apologize for the exasperation. We hope to serve... More 

Cebu City, Philippines
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 20, 2014

We've stayed in Fersal before (around 6 yrs ago) and I must say that it has improved quite a lot since then. This time we booked their Family suite for 2 nights. It had 2 rooms on 2 levels, which had their own restrooms. The rooms, sheets, towels and curtains were clean but they need to replace some of their... More 

Was this review helpful? Yes 2
Berna C, General Manager at Fersal Hotel - Quezon City, responded to this review

Dear Mam, thank you for the review, we will work on your concerns regarding the ACU and breakfast. We also noted the check out time which is by standard at 12 noon. However, the hotel can extend the hours upon request of guests provided that we have no back to back reservations for the room. Nevertheless, we will reiterate to... More 

Makati, Philippines
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 4, 2014

As I started writing this review, it came to my mind that it will be hard for me to describe my experience in this city hotel. Searching for the highlights of the establishment would be quite impossible. With it's rate I was already expecting a better hospitality, but instead my experience was just an ordinary transaction whose just doing business... More 

Was this review helpful? Yes 1
Berna C, General Manager at Fersal Hotel - Quezon City, responded to this review

Dear Mam, thank you for the review, we will work on your concerns regarding the ACU and breakfast. We also noted the check out time which is by standard at 12 noon. However, the hotel can extend the hours upon request of guests provided that we have no back to back reservations for the room. Nevertheless, we will reiterate to... More 

Indonesia
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed October 12, 2013

Having stayed both at this and the one on Malakas (just down the road behind the heart center), I'd say this one is better but not by much. Both have the same breakfast which is edible but not amazing, with exceptionally bad coffee or 'juice' (water, food coloring and sugar). The rooms have been refurbished and are clean enough, look... More 

Was this review helpful? Yes 2
Dubai, Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 18, 2013

As the saying goes... There's always a room for improvement... i have been a regular guest of Fersal since ages ago were the kitchen is part of the room :). The new looks speaks for itself.. a new face lift, better service, staffs are great, clean rooms... The room rates not so bad affordable as in for a budget control... More 

Was this review helpful? Yes 2
Ormoc City, Ormoc, Philippines
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 28, 2013

The room is clean but the lighting is poor. Kitchen crew are not that friendly and their food is not good enough. The wifi was also weak when you're in the room but good when you're at the cafe. You can hear traffic from the streets at night too. The elevator was so small it was so difficult if you... More 

Was this review helpful? Yes 2
Tokyo, Japan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed March 11, 2013

I have stayed in this hotel twice: before and after it was renovated. Even before it undergone renewal, customer service is already good, polite and prompt staff. Plus it is a convenient because you can check in anytime. After renovations, the hotel got even better. New furniture and good quality linens. Clean rooms.

Was this review helpful? Yes 6
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