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Orchid Garden Suites

620 Pablo Ocampo Sr. Street | Malate, Manila, Luzon 2004, Philippines
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Orchid Garden Suites
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Ranked #16 of 105 Hotels in Manila
A recent review
4 of 5 stars reviewed 1 week ago
ChristyS6 Omaha, Nebraska
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142 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Omaha, Nebraska
Top Contributor
60 reviews 60 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

this hotel is so characteristic. so charming. the staff is wonderful in many ways. you feel at home. they remember you. so hospitable. i loved the location. its so close to many things in manila. they have a shuttle that will pick you up from the airport, for 1050 pesos. you can also do a foreign exchange at the hotel... More 

Was this review helpful? Yes
Orchid Garden S, General Manager at Orchid Garden Suites, responded to this review

We are so happy that you enjoyed your stay with us while you were here in the Philippines. Thank you for pointing out the positive things about the hotel especially regarding the staff. They will be happy to get your feedback. We are sorry about the guests that wanted to share their loud music with you and for the crowing... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Can't beat the value of Orchid Garden , a "boutique" style hotel in a terrific location. It's easy to navigate the city tourist areas and SM mall and restaurants by walking or the staff will hail you a safe cab to any place you might want to go. Convenient to airport, incredibly friendly and professional employees are encountered in every... More 

Was this review helpful? Yes
Orchid Garden S, General Manager at Orchid Garden Suites, responded to this review

We are delighted that you enjoyed your stay with us! Thank you for your favorable review and you can be sure we will continue to find new ways to make your next visits here even more unique and fun. Sincerely, Mary Ellen R. Manera The General Manager More 

Budapest, Hungary
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hands to your heart, but I am absolutely sure that 99% of visiting people would hardly call Manila a pleasant place. This Hotel however, housed in an old manor, amidst lots of green makes you sometimes forget this fact for a time. The little but sumptuous garden is very relaxing, and together with the original Spanish inspired architecture of the... More 

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Orchid Garden S, General Manager at Orchid Garden Suites, responded to this review

Thank you very much for your kind words regarding the Orchid Garden Suites. You inspire us to do a better job and to aspire to improve in areas we are lacking in. We hope to see you again soon in your next travels to Asia. Sincerely yours, Mary Ellen R. Manera The General Manager More 

Singapore
Top Contributor
60 reviews 60 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed in different family rooms ++++ Comfortable family rooms sleeping 4 pax Colonial feel in reception and cafe Lovely tropical garden escape from chaos outside Small swimming pool to cool off Delicious breakfast buffet spread Cafe serving excellent lunch and dinner Friendly and efficient staff Not too far from airport - easy to get there ----- Small bathroom with some... More 

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Orchid Garden S, General Manager at Orchid Garden Suites, responded to this review

We are so pleased to have been able to provide you "haven" in the chaos of Manila. Thank you for your valuable feedback Miss Milou. We are at present addressing your concerns by upgrading our water heaters and changing the older aircon units. We hope to see you again soon. Best regards, Mary Ellen R. Manera The General Manager More 

Milan, Italy
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We have been there just as a stop over for proceeding to Palawan, but after an exhausting trip it was a big relief to receive the hospitality and assistance needed. The family room we had was sufficient for the time needed, AC a little bit noisy, but compensated by nice mattresses. Special compliments to Mr. Allan Concepcion, logistic manager, who... More 

Was this review helpful? Yes 1
Orchid Garden S, General Manager at Orchid Garden Suites, responded to this review

We hope you enjoyed your trip to the Philippines and we are happy you chose the Orchid Garden Suites for your brief stop in Manila. We apologize if the AC unit in your room may have been a bit noisy. We are looking into it so that this can be corrected. Looking forward to being of service again to you... More 

Contributor
17 reviews 17 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 19, 2015

The Good The hotel architecture is beautiful and the grounds pleasant with lush vegetation, a swimming pool and plenty of old world architecture. The staff are in abundance, friendly, polite and ready to help. Security personal are on premise 24hrs a day. Free shuttle to Mall of Asia leaving at 10am and 4pm. Rooms are well appointed and clean. Beds... More 

Was this review helpful? Yes
Orchid Garden S, General Manager at Orchid Garden Suites, responded to this review

Thank you very much for your constructive observations regarding the hotel and the services we provide. We are doing our best to resolve some of the issues you have articulated so that we may provide a better experience to all our guests. Sincerely yours, Mary Ellen R. Manera The General Manager More 

Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2015

Really fancy hotel, with a lot to offer including fast Wifi and a breakfast buffet every morning. The rooms were excellent and we had a TV in the room, which included a long list of English TV channels, a bonus, as my previous trips in Asia had limited English channels. The staff were excellent, we needed their assistance on more... More 

Was this review helpful? Yes
Orchid Garden S, General Manager at Orchid Garden Suites, responded to this review

It isn't everyday that a 3-star hotel is referred to as "Really fancy" and we are delighted. Thank you. We are privileged to have been your home while in the Philippines and look forward to hopefully welcoming you back one day. Sincerely yours, Mary Ellen R. Manera The General Manager More 

Birmingham, United Kingdom
Top Contributor
50 reviews 50 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 9, 2015

We stayed at The Orchid Garden Suites as we had a one night stay over in Manila. Despite some reviews which were worrying we had an excellent stay and were really surprised it had received some harsh reviews. We had arranged an airport pick up (1050 php) which was smooth even though we had been delayed. Booked this again for... More 

Was this review helpful? Yes 2
Orchid Garden S, General Manager at Orchid Garden Suites, responded to this review

We are so happy that your stay with us went smoothly and that you are satisfied with our service. Thank you for pointing out the broken water kettle. We have traced your number and replaced the kettle. Thank you again and we hope to see you in the future. Sincerely yours, Mary Ellen R. Manera The General Manager More 

Sydney, Australia
Contributor
20 reviews 20 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 8, 2015

We stayed on 2 occasions within 1 week apart; on both occasions we used the hotel shuttles (php1050 each way) excellent service to be recommended. The first stay, the reception staff was ok but distant. The second stay was better as they recognised us so well done on that The room was a suite on the first stay on the... More 

Was this review helpful? Yes 1
Orchid Garden S, General Manager at Orchid Garden Suites, responded to this review

Thank you very much for choosing to stay at Orchid Garden Suites. We truly appreciate your observations and constructive recommendations. We are looking into our F&B Department's policies regarding small dinner parties in the suite and our Engineering Department is working hard to resolve the aircon and WiFi issues. Thank you again and we hope to see you soon. Mary... More 

Caracas, Venezuela
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 27, 2015

when you come on the hotel property from the street, you are surrounded by lush gardens and cool breezes. the lobby is part of an old manor house, beautiful. the staff extremely attentive and friendly. our room was with adjoining living room and kitchenette, very large and spacious but the beds were very soft and often our backs ached in... More 

Was this review helpful? Yes 1
Orchid Garden S, Manager at Orchid Garden Suites, responded to this review

Thank you Lee Ann for your kind words. We are happy that you enjoyed your stay with us.We are looking into your concerns about the room keys. Hope to see you again soon! Mary Ellen General Manager More 

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