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Kimberly Hotel

770 Pedro Gil Street | Malate, Manila, Luzon 1004, Philippines
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Kimberly Hotel
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112 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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    (112)
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    (21)
  • Jun-Aug only
    (18)
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    (38)
  • Dec-Feb only
    (35)
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Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel for the price and helpful staff. I would stay again if I am going to Malati. The only criticism was that the air conditioner was a bit small for the room so it didn't cool the room as much as I might have liked.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear David D, Thank you for leaving a review of your stay at Hotel Kimberly Manila. I'm glad you enjoyed it, particularly the service from our staff. My apologies for the aircon. We are reviewing these now to ensure guest satisfaction. Should you return to Manila again in the future, we'd love to see you stay with us once more!... More 

Davao City, Philippines
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice overnight stay here. They could make a more secure latch on the windows but the room was very clean and the staff was more than accommodating. Nice curb service coming and going, they even loaned us an umbrella for our walk to the nearby Robinson Mall. Great food in their restaurant as well as very affordable. I would... More 

Was this review helpful? Yes 2
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear JohnB710, Thank you for leaving a great review of your stay at Kimberly Manila! I'm glad you liked the hotel location, cleanliness, service and food. We look forward to seeing you return to Kimberly again in the future. Sincerely, Natalie Ng More 

Philadelphia, Pennsylvania
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed January 22, 2015

This place is ABSOLUTELY TERRIBLE!!! Everything from the service, to the smell, to the dirty old towels they hand out, to the lack of service from ANY employee, to the bad-mouthing of the foreign guests and even the scam they pull at the end to try and keep your deposit!!! NEVER AGAIN!!! I can't even believe this place is still... More 

Was this review helpful? Yes 3
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear Trojanite, I've left you a private message on Tripadvisor 2 weeks ago and am still awaiting reply as I cannot locate your dates of stay and could not identify any incident of our staff having problems with guest deposits or complaints. If you could reply I would really appreciate it as otherwise this seems to be an unfair review.... More 

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Australia
Level Contributor
161 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed December 27, 2014

If you want a hotel close to rail, then this is suitable, but sadly this hotel does not match the reviews written about it, which I have reached the conclusion are probably fake. The decor is dated, and the shower and bathroom are covered in mould. Definitely overpriced with many better hotels around. If you want something close to Robinson... More 

Was this review helpful? Yes 5
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear vicpk, Thank you for staying with us. Contrary to your conclusion, I want to assure you that our reviews are 100% from genuine guests who have stayed in our hotel Given that we receive a variety of reviews from 5 stars all the way to 1 star, there is no way we can manipulate these. The ranking and reviews... More 

Barcelona, Spain
Level Contributor
93 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed December 6, 2014 via mobile

I stayed at the Kimberly to visit Manila. Location wise, it is quite decent, close to the Rizal Plaza and Intramuros and just behind Pedro Gil MRT station so you can easily move around the city (if you dare to use public transport :) The room I was given had a very noisy and old AC system so it was... More 

Was this review helpful? Yes 1
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear dbdk, Thank you for staying with us. I am glad you appreciated the location. I regret seeing that you found the room noisy. We have checked the room and the air-conditioner is in proper working order. It is a window type which is common in smaller hotels for the Philippines and can be noisier than other types of air-conditioners... More 

Manchester, United Kingdom
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 28, 2014

After trying other establishments during this trip i opted for this hotel located on Pedro Gil, close to the LRT, ROBINSONS Mall and plenty of bars and restaurants. Ok there is no pool and no real lounge bar (apart from Cafe at K just next to the lobby but courteous staff all with a smile, clean and very comfortable rooms,... More 

Was this review helpful? Yes 3
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear Craig_1st, Thank you for leaving a review of your stay with us at Kimberly. I am glad you enjoyed your stay. I will also ensure that staff know of your comments about their courteous service - it truly is what sets us apart from the others and ensures that guests have a comfortable home away from home. I hope... More 

Luzon, Philippines
Level Contributor
126 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed November 27, 2014

The most outstanding features of the hotel are its courteous and friendly staff, from the front desk to the restaurant. Their smiles and greetings are contagious, put everyone in a happy mood. Also, the food is good. We had a function there and the food served during the two days we were there were delicious. The green salad was impeccable,... More 

Was this review helpful? Yes 3
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear OWSI, Thank you for leaving such a nice review of your stay with us at Kimberly. I am glad you enjoyed your stay in all aspects from the room, food and location. I will also ensure that staff know of your comments about their great service - it truly is what can set us apart from the others and... More 

Perth
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed November 1, 2014

A problem happened with dates upon booking our hotel which was the 30th of Oct when it should've been on the 28th. Although the mistake was on my behalf I cancelled the room immediately when we arrived at the hotel in person & spoke to Pam at front desk but was charged from our account $115AUD. When Pam would go... More 

Was this review helpful? Yes 6
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear Markrob0, I am very sorry about your experience regarding refund of payment. As explained to you and your wife, the cancellation is in effect and will definitely be refunded. We immediately canceled the payment upon your request and have since provided you with the cancellation number and the information given by the bank that you need to contact them.... More 

Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 1, 2014

My wife and I had our vacation last August from Canada and we checked -in in this hotel. My friend who went to Manila before recommneded it to us. Service was excellent everybody was always smiling and courteous and always ready to lend a helping hand. The room was very nice and clean and affordable too. We tried the buffet... More 

Was this review helpful? Yes 7
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear Randy527, Thank you for leaving a review of your stay with us. I am glad you enjoyed it and will recommend it to others...truly the highest form of compliment! We look forward to being of service to you once more should you visit Manila again. Sincerely, Natalie Ng More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 30, 2014

Well. Me, my wife and my brother was on holidays in the Philippines a month a go, and we went to manila for a quick tour and decided to stay in this hotel for the night.. It is very convenient, very close to LRT and to countless bar and Robinson's mall.. The price is very affordable, staff are friendly and... More 

Was this review helpful? Yes 6
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear R M, Thank you for leaving a wonderful review of your stay with Hotel Kimberly Manila, I hope your trip was memorable and unforgettable. I am glad to hear you enjoyed your stay. We look forward to your return. Sincerely, Natalie Ng More 

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