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Kimberly Hotel

3.0 of 5
770 Pedro Gil Street | Malate, Manila, Luzon 1004, Philippines
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Kimberly Hotel
Best prices for: 1 room 1 guest
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Ranked #33 of 104 Hotels in Manila
A recent review
3 of 5 stars Reviewed December 27, 2014
vicpk Australia
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108 reviews from our community

Traveler rating
    13
    53
    29
    8
    5
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13
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32
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 22, 2015

This place is ABSOLUTELY TERRIBLE!!! Everything from the service, to the smell, to the dirty old towels they hand out, to the lack of service from ANY employee, to the bad-mouthing of the foreign guests and even the scam they pull at the end to try and keep your deposit!!! NEVER AGAIN!!! I can't even believe this place is still... More 

Was this review helpful? Yes 3
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear Trojanite, I've left you a private message on Tripadvisor 2 weeks ago and am still awaiting reply as I cannot locate your dates of stay and could not identify any incident of our staff having problems with guest deposits or complaints. If you could reply I would really appreciate it as otherwise this seems to be an unfair review.... More 

Australia
Top Contributor
162 reviews 162 reviews
39 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed December 27, 2014

If you want a hotel close to rail, then this is suitable, but sadly this hotel does not match the reviews written about it, which I have reached the conclusion are probably fake. The decor is dated, and the shower and bathroom are covered in mould. Definitely overpriced with many better hotels around. If you want something close to Robinson... More 

Was this review helpful? Yes 4
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear vicpk, Thank you for staying with us. Contrary to your conclusion, I want to assure you that our reviews are 100% from genuine guests who have stayed in our hotel Given that we receive a variety of reviews from 5 stars all the way to 1 star, there is no way we can manipulate these. The ranking and reviews... More 

Barcelona, Spain
Top Contributor
83 reviews 83 reviews
56 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed December 6, 2014 via mobile

I stayed at the Kimberly to visit Manila. Location wise, it is quite decent, close to the Rizal Plaza and Intramuros and just behind Pedro Gil MRT station so you can easily move around the city (if you dare to use public transport :) The room I was given had a very noisy and old AC system so it was... More 

Was this review helpful? Yes 1
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear dbdk, Thank you for staying with us. I am glad you appreciated the location. I regret seeing that you found the room noisy. We have checked the room and the air-conditioner is in proper working order. It is a window type which is common in smaller hotels for the Philippines and can be noisier than other types of air-conditioners... More 

Manchester, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 28, 2014

After trying other establishments during this trip i opted for this hotel located on Pedro Gil, close to the LRT, ROBINSONS Mall and plenty of bars and restaurants. Ok there is no pool and no real lounge bar (apart from Cafe at K just next to the lobby but courteous staff all with a smile, clean and very comfortable rooms,... More 

Was this review helpful? Yes 2
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear Craig_1st, Thank you for leaving a review of your stay with us at Kimberly. I am glad you enjoyed your stay. I will also ensure that staff know of your comments about their courteous service - it truly is what sets us apart from the others and ensures that guests have a comfortable home away from home. I hope... More 

Luzon, Philippines
Top Contributor
119 reviews 119 reviews
52 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed November 27, 2014

The most outstanding features of the hotel are its courteous and friendly staff, from the front desk to the restaurant. Their smiles and greetings are contagious, put everyone in a happy mood. Also, the food is good. We had a function there and the food served during the two days we were there were delicious. The green salad was impeccable,... More 

Was this review helpful? Yes 2
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear OWSI, Thank you for leaving such a nice review of your stay with us at Kimberly. I am glad you enjoyed your stay in all aspects from the room, food and location. I will also ensure that staff know of your comments about their great service - it truly is what can set us apart from the others and... More 

Perth
Contributor
15 reviews 15 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed November 1, 2014

A problem happened with dates upon booking our hotel which was the 30th of Oct when it should've been on the 28th. Although the mistake was on my behalf I cancelled the room immediately when we arrived at the hotel in person & spoke to Pam at front desk but was charged from our account $115AUD. When Pam would go... More 

Was this review helpful? Yes 5
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear Markrob0, I am very sorry about your experience regarding refund of payment. As explained to you and your wife, the cancellation is in effect and will definitely be refunded. We immediately canceled the payment upon your request and have since provided you with the cancellation number and the information given by the bank that you need to contact them.... More 

Winnipeg, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 1, 2014

My wife and I had our vacation last August from Canada and we checked -in in this hotel. My friend who went to Manila before recommneded it to us. Service was excellent everybody was always smiling and courteous and always ready to lend a helping hand. The room was very nice and clean and affordable too. We tried the buffet... More 

Was this review helpful? Yes 6
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear Randy527, Thank you for leaving a review of your stay with us. I am glad you enjoyed it and will recommend it to others...truly the highest form of compliment! We look forward to being of service to you once more should you visit Manila again. Sincerely, Natalie Ng More 

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2014

Well. Me, my wife and my brother was on holidays in the Philippines a month a go, and we went to manila for a quick tour and decided to stay in this hotel for the night.. It is very convenient, very close to LRT and to countless bar and Robinson's mall.. The price is very affordable, staff are friendly and... More 

Was this review helpful? Yes 6
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear R M, Thank you for leaving a wonderful review of your stay with Hotel Kimberly Manila, I hope your trip was memorable and unforgettable. I am glad to hear you enjoyed your stay. We look forward to your return. Sincerely, Natalie Ng More 

New York
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2014

i will high recommended Kimberly hotel I was there on April....the staff are amazing very thoughtful....food are great service can't complain...hotel are very clean...I will go back there again..anytime..

Was this review helpful? Yes 6
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear Sahara195, Thank you for leaving a review of your stay with us. We appreciate the kind words and look forward to being of service to you again in the future! Sincerely, Natalie Ng More 

Australia
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 30, 2014

Comfortable rooms but cleanliness lacking especially in the bathroom but the restaurant is altogether something else! Used the restaurant twice as a part of a group. Service is incredibly slow and one of our party waited 90 minutes for her meal. She was the first member of the group to order with others arriving later but after at least three... More 

Was this review helpful? Yes 4
KimberlyGM, General Manager at Kimberly Hotel, responded to this review

Dear lesalAustralia, It was with much concern that I saw your feedback on Tripadvisor. We had already discussed the matter internally beforehand amongst our kitchen and restaurant personnel, and have taken the necessary steps to rectify the issue. Rest assured the experience is one off and will not happen again. I hope that did not affect your experience in the... More 

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