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All 100 Manila hotels

Las Palmas Hotel

3.0 of 5 Hotel   |   1616 A. Mabini Str., Malate, Manila, Luzon PH 1004, Philippines (Ermita)
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Ranked #83 of 100 hotels in Manila
A recent review
4 of 5 stars Reviewed February 6, 2014
Katrina0103 Manila, Philippines
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132 people have reviewed this hotel

Traveler rating
    5
    48
    53
    13
    13
See reviews for
8
17
21
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Manila, Philippines
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2014

I had to check in at the last minute and I had to call friends for Malate hotel recommendations. I got 2 suggestions but I chose Las Palmas because they were easier to talk to. I was happy that when I got there, they were all aware of my reservation and the room had its ac on for me already!... More

Was this review helpful? Yes 1
Elliessa M, Hotel Online Supervisor at Las Palmas Hotel, responded to this review

Dear Katrina0103, Thank you for taking time to share your comments. We are pleased to know that you have enjoyed your stay with us. Staff of Las Palmas Hotel take great pride in customer service and we try to build lasting relationship with our guests. We do hope that you will consider our hotel on your next visit. Again, thank... More

Guangzhou, China
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 4, 2014

I paid 2600 pesos, about USD 57 for a deluxe room. They don't provide complimentary water. They don't renew the dental kit (they don't give a new toothbrush: you have to purchase it). The aircon is old and very noisy. The noise from the street is incredibly loud and the street is always congested. Every time you step out of... More

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Elliessa M, Hotel Online Supervisor at Las Palmas Hotel, responded to this review

Dear Dominique T, We would like to thank you for taking time to review your stay with us. We are saddened to know that your standard were not met during your last visit here. Since the hotel is located in the heart of Manila, it is likely to have a busy environment. Also, you are right that other than what... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed January 19, 2014

For convenience because of the location, I would rate this hotel as good BUT for a FRONT DESK staff who should represent the hotel as welcoming whoever the guest or person making an inquiry, SHE in particular should not be discreminating.My humiliating experience with this staff was when I made an inquiry personally (not by phone) about the rate, availability..etc.... More

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Elliessa M, Hotel Online Supervisor at Las Palmas Hotel, responded to this review

Dear Vox P, We would like to thank you for taking time to review your stay with us. And we are sorry that you have to experience that kind of treatment. Your feedback and cooperation are highly appreciated. Due to failure to call our attention while you were at the hotel premise, we do appreciate contacting us to provide further... More

Iloilo City, Philippines
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 12, 2014

This is an old hotel in a very good location, near malls, late closing restaurants convenience store and good access to transportation. I started coming here when i got employed by my recent company. Given that its quite old it has lost some of its luster but that does not mean that it cant be brought back. Been coming here... More

Was this review helpful? Yes
Elliessa M, Hotel Online Supervisor at Las Palmas Hotel, responded to this review

Dear Eugene S, Reading your motivating comments lifted our pride to strive for more and for the best service that we can. We do appreciate that improvements are being noticed by our valued guest like you. Your comments for further upgrading were taken seriously as we know the needs of the growing industry and because we care. Thank you for... More

Mexico, Missouri
1 review
4 of 5 stars Reviewed December 16, 2013

The location is great, was near to malls if you like shopping and lots of foods options around the area. I tried the train which was not very far for the hotel but i don't suggest it to others who does not like to be squeezed. Room was old fashioned but big enough, internet connection is fairly fast for checking... More

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Elliessa M, Hotel Online Supervisor at Las Palmas Hotel, responded to this review

Dear Benjamin S, Thank you for taking time to review your stay at Las Palmas Hotel. Indeed, the hotel is located just few steps away from the shopping mall and we are glad to read that you have enjoyed your stay here with us. We hope for another opportunity to welcome you back soon. Sincerely, Elliessa Maclang-Marantan Hotel Online Supervisor More

Warsaw, Poland
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 21, 2013

We were looking for a one night stay and they were the cheapest option in Malate. Unfortunately they are close to the noisy street so you can hear car honking all night long. Also, there are girly bars in its vicinity so expect being nagged by hookers. Room size was ok. Cleanliness requires improvement. As for the staff, it seemed... More

Was this review helpful? Yes
Elliessa M, Hotel Online Supervisor at Las Palmas Hotel, responded to this review

Dear Margareta X, We are sorry for the experience you had while staying with us due to our hotel is located at the heart of Manila which is known for its night life. Nevertheless, our city officers are doing their best to clear the area. As for our staff, continuous trainings are on-going for better service to all our valued... More

Brisbane, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 25, 2013

We have stayed here over the past few years a lot. It is central to Robinson mall and surrounding areas. We won.t be staying here again. I had booked from Australia 3 nights accomodation but the plane coming from the provience was cancelled so couldn't get to the hotel.. I rang to let them know we wouldn't be there and... More

Was this review helpful? Yes 1
Elliessa M, Hotel Online Supervisor at Las Palmas Hotel, responded to this review

Dear Christopher C, First of all, we are very sorry for the service that wasn't able to reach your expectation and standard. Even so, it is still a great pleasure for us sharing your comments about our service which is very helpful for the team to improve on this matter. We will train our staff to be able to respond... More

Las Vegas, Nevada
Contributor
11 reviews 11 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 27, 2013

I stayed here the night before I flew back to the states and I will not ever come back here again. We originally decided to stay here as we saw a ad for 900 peso a night room for twin room. We came in asked the clerk and was told no the stay was actually 1800 pesos we agreed as... More

Was this review helpful? Yes 3
Elliessa M, Hotel Online Supervisor at Las Palmas Hotel, responded to this review

Dear desertexplorerr, We would like to thank you for taking time in sharing your experience at the Las Palmas Hotel. Your comments were taken seriously for improvement and to serve you and our future guests at our very best. We sincerely apologize for the inconvenience you have encountered during you stay in our hotel. As for the Wifi, we are... More

Baguio, Philippines
Contributor
13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 14, 2013

Well, it seems I'm not the only who thinks that this hotel has poor customer service!! We stayed here for one night, in one of their rooms that was on promo( worth 1,900). We actually transferred from a pension house which was also located in Mabini Street. I've been to other hotels and paid less, but received better service than... More

Was this review helpful? Yes
Elma B, Manager at Las Palmas Hotel, responded to this review

Dear Mam, First of all I apologize of what you experience in our Hotel, as we read this letter complain our team member had to plan a departmental meeting to improved our customer service relation to our guests. Again we really apologize, hope to see you again in our hotel just to prove that our service was improved already and... More

Manila, Philippines
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 9, 2013

we stayed at las palmas hotel, last 2 days ago and my family enjoy very much on their service, especially the price rate given to us...very near to the robinson mall, and my dad enjoy casino in front of the hotel, and my sister went to star city with the whole family, also near to the airport 15 minutes away...

Was this review helpful? Yes 2
ChonaAlejan, Manager at Las Palmas Hotel, responded to this review

Dear Ms. Elma B, Thank you very much for taking your time to drop your good comments. We are greatful to hear that your enjoyed your stay at Las Palmas Hotel. Rest assure that we will strive more to extend our quality service beyond your expectation and to our future guest. We hope to see you again on your next... More

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Additional Information about Las Palmas Hotel

Also Known As:
Las Palmas Manila
Address: 1616 A. Mabini Str., Malate, Manila, Luzon PH 1004, Philippines
Location: Philippines > Luzon > Metro Manila > Manila > Ermita
Amenities:
Bar / Lounge Business Center with Internet Access Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #83 of 100 hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Las Palmas Hotel 3*
Official Description (provided by the hotel):
Las Palmas Hotel in Manila, Philippines is located right in the heart of Manila. Business travelers who are on the lookout for the best value suggestions will find Las Palmas Hotel an ideal place to stay while conducting business and perfect choice for people on the go.The Hotel is across ROBINSON’S SHOPPING MALL, 7/11 convenience stores, in-front of CASINO FILIPINO and close to Bars and Music Lunge where tourist and locals unwind at night. It is just a few minutes away from the famous MALL OF ASIA, SMX CONVENTION CENTER, THE ARENA Entertainment Coliseum, as well as the country’s major seaport and well-known landmarks like the INTRAMUROROS, MANILA OCEAN PARK and MUNI DAY AND NIGHT GOLF COURSE. The Hotel is about 20 minutes away from the Manila Domestic and International Airports.One will truly feel perfectly at home in this corporate boutique hotel. Las Palmas Hotel offers the best hotel amenities and services: ... more   less 
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