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Pan Pacific Manila

Travelers' Choice award winner
Hotel website
M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
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Pan Pacific Manila
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Pan Pacific Manila
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683 reviews from our community

Traveler rating
    368
    236
    56
    18
    5
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101
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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There are newer reviews for Pan Pacific Manila
See the most recent reviews
Yateley, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 26, 2015

Superb hotel, great staff, excellent location. Views from the top floor Restaurant are stunning and all the rooms have floor to ceiling windows, great place to see the sunset. Pool area is fab. Laundry service excellent. Will definitely be returning.

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your valued comments. We are glad that you have enjoyed your stay with us. We are delighted that you have found our restaurant stunning and that you have enjoyed the windows in your room. Your comments are very much appreciated and rest assured that we will continue to look for more ways in... More 

San Francisco, California
Top Contributor
342 reviews 342 reviews
102 hotel reviews
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed March 22, 2015

two separate stays in the same week produced different results. first one was great: room as described with floor to ceiling windows, TV in the bath tub, great service all around. second stay was a little off: booked same category but was given an odd-shaped room with small windows, no TV over the bathtub (which i would have never watched... More 

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for providing your constructive feedback and thank you for recognizing our service quality We are indeed delighted to read that you truly enjoyed the modern comfort of our facilities and the warm and efficient service provided by our Butlers. We certainly take note of the issue with regard to... More 

Quezon City, Philippines
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

I had quite a long day and my wife was speaking at a conference. We were billeted on the 20th floor. She had checked in earlier and I followed suit later in the afternoon while she was still attending a meeting in one of the function rooms. What I found interesting was the shape of the room. It was not... More 

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay. Indeed we have great views of the city and certainly one of the best to enjoy the annual international firework competition. Glad you got this as an add on ! Thank you for mentionning... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

This is the beat hotel in During my trip to the Philippines. Everything is nice except the WiFi service. It sometimes disconnects my phone for no reason. Other than that the hotel is truly 5 stars! I loved the breakfast buffet and all the staff no exception are wonderful and I felt certainly special in that place.

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your valuable feedback. We are delighted to read that you truly enjoyed the service provided by our Butlers and the modern comfort of our facilities. What a great recognition to be qualified as "' the Best" !!! I will definitely share your feedback with our... More 

Willich, Germany
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 16, 2015

I stayed at Pan Pacific Manila many times before and I can say that service quality has always been consistent. The rooms are spacious, nice and clean. The breakfast buffet offers a wide choice and the whole staff has always been very helpful. The checkout process is sometimes a bit slow as minibar consumption will be double checked. So if... More 

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we create for you Also thank you for your loyalty and for returning to us. I am very glad to read that you truly enjoyed the comfort of our rooms and the service excellence provided by our Butlers. Thank you for promoting... More 

Chicago, Illinois
Top Contributor
82 reviews 82 reviews
42 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed March 15, 2015

The Pan Pacific is a wonderful hotel choice in Malate. The atmosphere is pleasant and well decorated from the lobby to the rooms to the signature lounge on the 21st floor. I specifically love the nice patio at the top to sit and have lunch or a coffee. The pool is nice and refreshing with fantastic fresh juices . The... More 

Was this review helpful? Yes 1
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your valuable feedback. We are delighted to read that we truly took you away and created such fond memories over your experience with us. Glad to read that you truly enjoyed the calming and relaxing ambiance of our pool and Gazebo garden at the roof... More 

Villasis
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 13, 2015

Stayed here now 3 times, never got really disappointing, the service here is of another standard seriously friendly and knowledgeable. The rooms are wonderfully big and great view location is nice and central, the food overall is great sometimes you have to wait a bit long for room service but that seems to be a problem in all big hotels... More 

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay. Also thank you for returning to us and congratulations for being one of our Dear GHA members. It is truly gratifying to read how our little attention and the frienliness of our people create... More 

Poland
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 12, 2015

We searched on Tripadivsor and saw this hotel got the high rank. In reality, it was like what we read for the other reviews. The staffs were wonderful. Helpful in every way. The location was excellence. The room was superb and comfortable,but sometime was a little noisy. Wonderful breakfast and lovely swimming pool. I just recommended.!!!

Was this review helpful? Yes 1
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your valuable feedback We are delighted to read that you truly enjoyed the service provided by our Butlers and the comfort of our facilities. Rest assured that your comments will be shared with the respective departments and individuals for due recognition. “Always Book panpacific.com for... More 

Ningbo, China
1 review
5 of 5 stars Reviewed March 11, 2015

I am a Singapore citizen, travel all around the world on official trip and am out of Singapore 15-20 days in a month Pan Pacific Malate, Manila, I found one of the best place to stay. A friendly and caring staff, excellent rooms in terns of Décor and Cleanliness. Mouth Watering food at restaurant all at a very reasonable cost

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Mabuhay and Greetings from Pan Pacific Manila! Hope you had a good trip back to Singapore! Thank you for providing your constructive feedback and thank you for recognizing our service quality. We are indeed delighted to read that you truly enjoyed the modern comfort of our facilities and the warm and efficient service provided by our Butlers. Thank... More 

Manila
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

This was the best quality hotel I stayed in whilst away. Beautifully constructed and very reasonably priced for the quality. Well above the average. Fabulous breakfast on the top floor with window seating.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Honored to be recognized as the Best ! Thank you for stayin g with us and for providing your wonderful and valuable feedback. We are delighted to read that you truly enjoyed the service provided by our friendly Butlers, our facilitiy and comfort as well as our breakfast experience at the top lounge Thank you for... More 

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