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Pan Pacific Manila

Travelers' Choice award winner
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M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
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1 room 1 guest
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Pan Pacific Manila
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765 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Metro Manila, Philippines
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Adriatico has a lot going on and it's great to have a luxuriously option right in the middle of the former red light district of Manila. Lots of choice restaurants nearby too. I loved the comfortable and luxurious beds and view of Manila Bay from my room.

Was this review helpful? Yes
kalispell
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I had an executive suite that was nice. The staff was fine and the food was quite good. But upon checkout an odd thing happened. Just after I paid my bill I asked if I could put a large amount of cash in the safe. It was the equivalent of 10 years of the average household income in the Philippines.... More 

Was this review helpful? Yes 1
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for sharing your helpful comments with us. It is unfortunate that you had a not-so-good experience in our property. It is indeed true that we do not allow out-house guests to use our safety deposit boxes which are reserved to our in-house guests as we only have a limited number of deposit boxes. We... More 

Manila
1 review
3 of 5 stars Reviewed 3 days ago NEW

Where my family was waiting in the lobby, and was told to wait outside. There is not enough consideration of the lobby staff. We will ask for more gracious response. Without this point, it is a great good hotel

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for sharing your comments with us. It is unfortunate to hear that you had an unpleasant experience during your visit in our property. As a brand, we always strive to make our guests feel comfortable and give them the best service possible. We apologize that we were not able to meet this standard. Rest... More 

Philippines
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The service is Good just like a room have a unique for couple. The amenities is good, overlooking of manila bay, i salute for Mr.jimmy Belleza for his great speaker that day to support the story of being a butler! Have a great experience!

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for sharing your wonderful comments with us. We are truly delighted to know that you had a great experience regarding our facilities and you have found our level of service to be excellent. We hope that we have provided you a memorable hotel experience and we are looking forward to seeing you again here... More 

Shinagawa-ku, Tokyo, Japan
Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW

Room was average, however a bit noisy. Facilities are good but could be managed better, located in a red light district but close to shopping mall. I had several issues during my visit like ppl entering the whirlpool fully clothed and not being stopped etc..., however, on duty manager Edna REALLY went out of her way to make my stay... More 

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for sharing your comments with us. It is unfortunate to hear that we were not able to create a positive hotel experience for you. Rest assured that we will be looking for improvement opportunities, especially with regards to your concerns to further improve our level of service. We hope that you would give us... More 

Alicante, Spain
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Unfortunately we stayed only one night in this hotel. We had a very great dinner. I think everything is perfect there. The WiFi is very fast but some time is slow. The room was really comfortable and big. Bath room very clean. Wish to back

Was this review helpful? Yes 1
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for sharing your comments with us. We are delighted to know that you have enjoyed your stay with us, even if its only for one night. It is great to know that you have found everything perfect during your stay. Rest assured that we will be sharing your comments with our team and actively... More 

Vatican City, Italy
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

A real 5* Hotel in Manila . Not all hotels who are rated are real 5* in this city . In Makati there are some but in this part of the city it is the only one . We liked the butler service , the nice clean room and the breakfast . Me i liked the breakfast with the view... More 

Was this review helpful? Yes 1
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for sharing your comments with us. We are delighted to hear that you have found your room, our breakfast offerings and our butler service to be excellent. Rest assured that we will be sharing your comments to the team and actively look for improvement opportunities in order to give you the best level of... More 

New Delhi, India
Level Contributor
26 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed for two weeks on business trip. Its centrally located. The rooms are spacious and elegant but no view what so ever. The breakfast spread is good. With so many excellent options for food very close by, hardly ate at the hotel restaurant. The hospitality is excellent.

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your comments. We are delighted to know that you have found our rooms, the location of our property, and the level of service to your liking. We are looking forward to seeing you again here, in your new home in Manila. For best rates and benefits, please don't forget to visit our brand... More 

Melbourne, Australia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Room when we first checked in was not what we booked but it was very quickly rectified. No further issues from here on but great experience. Dining experience was superb. Facilities were great. Service was five star so overall, we agree with the 5 star rating.

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for giving us your comments. We are delighted to know that you have found our facilities, dining experience and level of service to be excellent. Rest assured that we will be sharing your comments with our team and look for improvement opportunities in order to give you a much better service when you return.... More 

Metro Manila, Philippines
1 review
5 of 5 stars Reviewed 1 week ago

I found Pan Pacific Manila's gazebo when I was scouting for a romantic dinner venue for a surprise Birthday celebration I was planning. Starting for my initial email to their F&B team, I was already in awe with their coordination. Ms. Krisan Villanueva was there to assist me with the nitty-gritty of the preparation, from finalizing the 5-course menu to... More 

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your wonderful and inspiring comments! It truly fills our heart with joy to know that we have made a positive impression and have created a memorable dining experience with you. It has always been our goal to provide the best level of service and we are truly grateful to deliver this promise to... More 

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