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Pan Pacific Manila

Travelers' Choice award winner
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M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
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Pan Pacific Manila
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Pan Pacific Manila
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666 reviews from our community

Traveler rating
    357
    230
    56
    18
    5
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98
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
14 reviews 14 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very good hotel. I had a suite and the place was massive. The location was also good with adequate shopping and restaurants around. The traffic was sort of bad built then again that is Manila. Very nice staff, the food was excellent and the bedding was great.

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Southern California
Top Contributor
125 reviews 125 reviews
24 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Terrific hotel! Since we didn't want to be in Makati with all the high-rises and malls, we chose this hotel...and we were not disappointed. It was a fabulous hotel, located in mid-town, the Spanish quarter. All the staff was terrific, from the front desk staff, to the "butlers", to the buffet staff, all courteous and very professional. Our room was... More 

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EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your wonderful comments! We are truly delighted that you have found our facilities and level of service to be excellent. We are glad that we have provided you a memorable hotel experience during your stay. Rest assured that we will share your comments with our team and we will continue to look for... More 

Western Finland, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Staying one night I didn't get clear pic about place but everything seem to work well. Breakfast really large and good but dress code was something we didn't expect. They told my girlfriend during breakfast she should not use shorts and to me that felt too luxury behavior. I think that happens a lot couse many people where told same.... More 

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Thank you for your insightful comments. We are glad that you are satisfied with your stay here with us. We apologize for any inconvenience brought by our dress code at the Pacific Lounge. We usually advise our guests about this during the check-in process. It is also unfortunate to hear about your experience regarding taxis during your... More 

Staines, United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

With the amount of visitors that pass through this hotel, it might be forgiven for treating each person as just another 'till receipt'. However, this is far from the truth at this elegant hotel. It is situated in downtown Manila, which is a cacophony of contradictory sounds, sights and experiences. Mingled in with the tall gleaming hotels, are low rise... More 

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EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your wonderful comments! We are truly grateful for your valued recommendation. We are elated to know that you have found our facilities and level of service to be excellent. Rest assured that your comments with be shared with the team and we will continuously look for improvement opportunities in serving your every need.... More 

Yateley, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Superb hotel, great staff, excellent location. Views from the top floor Restaurant are stunning and all the rooms have floor to ceiling windows, great place to see the sunset. Pool area is fab. Laundry service excellent. Will definitely be returning.

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your valued comments. We are glad that you have enjoyed your stay with us. We are delighted that you have found our restaurant stunning and that you have enjoyed the windows in your room. Your comments are very much appreciated and rest assured that we will continue to look for more ways in... More 

San Francisco, California
Top Contributor
341 reviews 341 reviews
102 hotel reviews
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed 1 week ago

two separate stays in the same week produced different results. first one was great: room as described with floor to ceiling windows, TV in the bath tub, great service all around. second stay was a little off: booked same category but was given an odd-shaped room with small windows, no TV over the bathtub (which i would have never watched... More 

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RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for providing your constructive feedback and thank you for recognizing our service quality We are indeed delighted to read that you truly enjoyed the modern comfort of our facilities and the warm and efficient service provided by our Butlers. We certainly take note of the issue with regard to... More 

Quezon City, Philippines
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had quite a long day and my wife was speaking at a conference. We were billeted on the 20th floor. She had checked in earlier and I followed suit later in the afternoon while she was still attending a meeting in one of the function rooms. What I found interesting was the shape of the room. It was not... More 

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RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay. Indeed we have great views of the city and certainly one of the best to enjoy the annual international firework competition. Glad you got this as an add on ! Thank you for mentionning... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

This is the beat hotel in During my trip to the Philippines. Everything is nice except the WiFi service. It sometimes disconnects my phone for no reason. Other than that the hotel is truly 5 stars! I loved the breakfast buffet and all the staff no exception are wonderful and I felt certainly special in that place.

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your valuable feedback. We are delighted to read that you truly enjoyed the service provided by our Butlers and the modern comfort of our facilities. What a great recognition to be qualified as "' the Best" !!! I will definitely share your feedback with our... More 

Willich, Germany
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at Pan Pacific Manila many times before and I can say that service quality has always been consistent. The rooms are spacious, nice and clean. The breakfast buffet offers a wide choice and the whole staff has always been very helpful. The checkout process is sometimes a bit slow as minibar consumption will be double checked. So if... More 

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we create for you Also thank you for your loyalty and for returning to us. I am very glad to read that you truly enjoyed the comfort of our rooms and the service excellence provided by our Butlers. Thank you for promoting... More 

Chicago, Illinois
Top Contributor
82 reviews 82 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Pan Pacific is a wonderful hotel choice in Malate. The atmosphere is pleasant and well decorated from the lobby to the rooms to the signature lounge on the 21st floor. I specifically love the nice patio at the top to sit and have lunch or a coffee. The pool is nice and refreshing with fantastic fresh juices . The... More 

Was this review helpful? Yes 1
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your valuable feedback. We are delighted to read that we truly took you away and created such fond memories over your experience with us. Glad to read that you truly enjoyed the calming and relaxing ambiance of our pool and Gazebo garden at the roof... More 

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