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Pan Pacific Manila

4.5 of 5 M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
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Pan Pacific Manila
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Pan Pacific Manila
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592 reviews from our community

Traveler rating
    313
    204
    54
    16
    5
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88
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manila, Philippines
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Last nights Bookers Appreciation Night is a big F as in failure. The one who organized the party wasn't thinking right. It is a Wednesday for Christ sake that means the following day is Thursday a working day! And yet, you decided to prolong your program that when you started calling the name of the people who won the raffle... More

Was this review helpful? Yes 4
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Mabuhay and Greetings from Pan Pacific Manila! Thank you for providing your feedback on our celebration night that you attended last Wednesday I am deeply saddened by the content of your comments and rating of course, and I am also sorry to hear that you were not obviously among the many lucky winners of prices given away on the occasion.... More

Manila
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

stayed here in oct 2014 and everything was excellent except they didnt have internet access for people without laptops which is my only criticism. I would recommend this hotel anytime and give it 8/10

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your kind comments. We are glad to know that you found our facilities and service to be excellent. We always strive to satisfy and exceed the expectations of our guests in order to make a memorable hotel experience for them. We also would like to apologize that you were having issues with our... More

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here twice during my recent trip to the Philippines, upon arrival from the airport and two days prior to my trip back to the US. Maybe the most remarkable part of my stay was the warm reception by the staff. The rooms were kept clean and the bed was very comfy. I had a partial view of Manila... More

Was this review helpful? Yes 1
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your valuable feedback. We are delighted to read that you truly enjoyed the service provided by our Butlers and the modern comfort of our facilities. Glad to read that our Butlers created a relaxing and memorable experience at the Pool for you and that you... More

Stroud, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

I have just stayed here for six nights on a business trip I found the hotel excellent in all aspects. My room was very clean with a very comfortable bed and lots of soft pillows every evening there were cocktails served upstairs in the bar with views over the city. The staff were extremely courteous and polite and always had... More

Was this review helpful? Yes
RMasselin, Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay. I am very glad to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers. Thank you for promoting and being loyal to our Brand. Our Butlers and... More

Tequesta, Florida
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Let me start by saying,the people working are some of the most pleasant and truly sweet humans!!te hotel itself is very nice my only negative was the pool s food ,it was below standards. Finally what beg rings me. Back is the the staff!!!!!!

Was this review helpful? Yes 1
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for sharing your wonderful comments to us. We are delighted to hear that you enjoyed the facilities and service we have provided for you. We hope that we created a memorable hotel experience during your stay. We will also be guided to review the improvement opportunities that you have raised especially regarding the quality... More

San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my first trip to the Philippines. I opted to get picked up from the airport by a hotel car (800 PHP) to avoid trying to get a taxi. When I arrived, Ron did a great job of getting me a room that faced the water and the city. He also provided me a complimentary welcome drink. I had... More

Was this review helpful? Yes 2
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your comments. It is unfortunate that we have failed to exceed your expectations on this occasion. We would like to also thank you for submitting your comments through our internal channel which helped us rectify some of the issues you raised. As you know, we have been in contact with you and will... More

Fort Lauderdale, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This would be our third time staying at this hotel during the 3 times we have visited Manila for a vacation. We choose this area because it is close to many landmarks, airport, restaurants, a great mall, and of course, the nightlife. Although the main reason staying at Pan Pac Manila is the understated elegance of the hotel, the spacious... More

Was this review helpful? Yes
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your wonderful comments! We are delighted to know that you found our facilities, rooms and the level service to be of your satisfaction. We are working really hard to provide our guests a memorable hotel experience. We hope and we will do our very best to meet and exceed your expectations. We thank... More

London, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiance and me stayed at the Pan Pacific Hotel for 2 weeks in June, in one of their Pan Pacific Suites. This is a 2 room set up and all I can say is it is first class, a large bathroom, comfortable king size bed, large sitting room with desk, sofa, chairs etc. Room service was excellent. Door staff... More

Was this review helpful? Yes 1
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guests, Mabuhay! Thank you for your great comments. We would like to thank you and your fiance for choosing us on your first trip to Manila. We are glad that you found our newly renovated rooms and quality of our service to be excellent. We always strive to give the very best service that we can provide to... More

Manila, Philippines
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we stepped in to their door until we kiss goodbye, the service was overwhelming. Another service that we appreciate is pillow menu. You get to choose what type of pillow you like (soft and toughness) I would like to commend John (from Molave) & Sarah on the Pacific lounge for their exemplary service.

Was this review helpful? Yes 2
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for your great comments. We are very delighted to hear that you found our quality of service to be of your satisfaction. It is important to us that we are able to create a memorable hotel experience with our guests. We are also glad to hear that you appreciate our pillow menu. We understand... More

Vancouver
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

It was an amazing stay and so luxurious! All the staff provided top notch service. The hotel is not in the greatest location (most of Manila is pretty bad based on driving around) but security is top notch and we never felt unsafe there. The breakfast buffet on the top floor included a great selection of food which we looked... More

Was this review helpful? Yes 5
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear Valued Guest, Mabuhay! Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you and your family during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be... More

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Additional Information about Pan Pacific Manila

Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila > Malate
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pan Pacific Manila 4.5*
Number of rooms: 236
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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