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Pan Pacific Manila

Travelers' Choice award winner
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M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
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Pan Pacific Manila
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Pan Pacific Manila
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677 reviews from our community

Traveler rating
    366
    232
    56
    18
    5
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100
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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    (156)
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Top Contributor
67 reviews 67 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Staying for 2 nights and so far so good. The room is tidy and clean. Got the room facing the pool but the post inside the room makes it a little small :( I love the scent of their bath and body. The hotel is located in the busy street of Manila so expect some traffic.

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Melbourne, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We were finishing a holiday in Palawan and thought a few days in Manila was a good idea. After the peacefulness of the islands we were shocked by the chaos of a huge city but the Pan Pacific provided us with a wonderful retreat. Our room was exceedingly comfortable and we were made to feel welcome. The early check in... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for staying with us, providing your very rewarding feedback and thank you for recognizing our service quality. Palawan is indeed a Great location for exclusive relaxing and pampering I am also delighted to read that you truly enjoyed the modern comfort of our facilities and the warm and efficient... More 

Macau Region, China
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

From the moment you enter the lobby you feel good, the team members greet you with a warm smile and make you feel welcome. The rooms are nice, but the hotel is a bit older, but yet you still feel very comfortable. They have both free WiFi low-band and paid higher band width. The breakfast buffet on one of the... More 

Was this review helpful? Yes 1
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay. I am very glad to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers. Thank you for promoting and being loyal to our Brand. Also remember to... More 

Stockholm, Sweden
Top Contributor
61 reviews 61 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the things that make me crazy when I arrive at a luxury hotel is the stupidity with demanding separate payment for internet with decent speed. Yes there is internet free of charge but it is so louse that you cannot use it effectively. When I pay for a 5-star room I DO EXPECT fast internet without any hassle.... More 

Was this review helpful? Yes 6
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your valuable feedback. We are delighted to read that you truly enjoyed the service provided by our Butlers and the modern comfort of our facilities. With regard to internet we offer indeed two options : A complimentary base which is effective for internet browsing and... More 

Manila
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Service is always prompt and given with a smile. Unlike other hotels that claim to offer butler service, every employee in this hotel acts like a butler. The amenities are conducive to business but the atmosphere in common areas like the pool, deck, and restaurant is always fun and casual.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 5
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your superb feedback. It is indeed great to read that you fully experience the unique Butler Service of Pan Pacific Manila and our genuine Filipino Hospitaly with plenty of smiles. We are delighted to read that you truly enjoyed business or leisure and the modern... More 

Manila, Philippines
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Superb Easter package. The overnight stay+pre-cocktail dinner+breakfast buffet+tickets to the Easter activity with buffet lunch, at only Php6,000 net was a great deal. Hotel premices, service, and staff were superb. We had a wonderful staycation. My family and I enjoyed so much, specially my daughter who now considers this hotel her favorite place hahaha. Special thanks to miss Wanda of... More 

Was this review helpful? Yes 3
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for spending Easter with us and providing your great feedback and thank you for recognizing our value and service quality We delighted to read that you truly enjoyed your Eastercation with us; the food, the value and the activities for your daughter. Thank you for promoting and being loyal... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Superb Easter package. The overnight stay+pre-cocktail dinner+breakfast buffet+tickets to the Easter activity with buffet lunch, at only 6k net was a great deal. Hotel premices, service, and staff were superb. We had a wonderful staycation. My family and I enjoyed so much, specially my daughter who now considers this hotel her favorite place hahaha. Special thanks to miss Whanda of... More 

Was this review helpful? Yes 1
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us during this Easter season and for providing your valuable feedback. We are delighted to read that you truly our pakaging as well as the service and food prepared on the various occasions. Very rewarding to read that we truly created special an memorable moments for your Family and... More 

Metro Manila, Philippines
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It's one of the best hotel in Manila.. I and my fiancé have been there twice and we love it! The hotel staffs were very approachable and awesome! Its a reasonably priced and we would love to stay there again next time.

Was this review helpful? Yes 2
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay. Thank you very much also for recognizing us as the best Hotel in Manila. it is always very rewarding to know that we have created memorable hotel experiences indeed. Thank you for promoting and... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What wonderful service from Martin, very attentive and Cute as well. Great view of sunset. Highly recommend. Perfect atmosphere for a few drinks. It's on level 7. Enjoy. It's very close to the pool. But recommend just before sunset. Great lounge chairs and bar stools

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your valuable feedback. So glad to read that you truly enjoyed our Sunset lounge and that it has indeed created a great impact on you and your stay. “Always check and book panpacific.com for the Best Rates and Benefits” We certainly look forward to welcoming... More 

India
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Pan Pacific instead of Makati as I had business meetings in Malate area of Manila and wanted to avoid the commute. + Room was spacious and had a good view - city and part bay view - room was on 11 th floor + convenient aspect was a proper office chair provided as part of the workspace... More 

Was this review helpful? Yes
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for providing your constructive feedback and thank you for recognizing our service quality We are indeed delighted to read that you truly enjoyed the modern comfort of our facilities and the warm and efficient service provided by our Butlers. Also for the greatest value, remember to always book through... More 

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