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Sofitel Philippine Plaza Manila

Travelers' Choice award winner
5.0 of 5
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CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
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Sofitel Philippine Plaza Manila
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Ranked #3 of 103 Hotels in Manila
A recent review
4 of 5 stars reviewed 4 days ago
DR_MOJITO PARIS
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2,840 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel Philippine Plaza Manila
See the most recent reviews
PARIS
Top Contributor
81 reviews 81 reviews
77 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This Sofitel has a great location facing the manila bay. It’s located near mall of Asia. I have mixed feelings about this one. The swimming pool is great, the F&B is excellent. I consider Sofitel Manila buffet to be one of the best in Manila. Its room cheese is unique in Manila. The executive lounge offers a great cocktail. The... More 

Was this review helpful? Yes 1
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear DR_MOJITO, Bonjour Mabuhay! We would like to express our sincerest gratitude for sharing your experience at the Sofitel Philippine Plaza Manila. Your kind words on the sumptuous food and services provided by our ambassadors are most gratifying and this will certainly motivate them to continue the good work. Thank you for considering Sofitel Manila to be one of the... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I recently had an opportunity to travel for pleasure and I selected a country I have never visited, the Philippines. I selected the Sofitel as I have had the pleasure in the past to stay at the same hotel in the United States and I was utterly amazed at how pleasant and helpful the staff was at this hotel. The... More 

Was this review helpful? Yes
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear markawinters, Bonjour Mabuhay! We would like to thank you for choosing to stay with Sofitel Philippine Plaza Manila during your recent visit to the country. One of the top features of the hotel is its strategic location where you can witness the views of the majestic Manila Bay. It is with great pride that the Sofitel Manila ambassadors live... More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was very happy with my recent stay. The level of service has remained consistent as with my previous stays with the property. As I was also celebrating my birthday, I was woken up with a special birthday cake the morning of which was a really nice gesture. I've written about my previous stay here: http://thehotelguymanila.blogspot.com/ The staff over at... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear Carlo617, Bonjour Mabuhay! Thank you so much for taking the time to share your feedback to us and to the TripAdvisor community. We are amazed at your passion in posting your wonderful experience. It is humbling to know that you had a delighted experience during your stay with us. On behalf of Sofitel Philippine Plaza Manila, we would like... More 

Pasig City
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

We booked in a suite for an event at the tent. We arrived at 3:30 pm but the room was not ready even if check in time is supposed to be earlier at 2. We went to the room and found the huge housekeeping car in front of the door. The room was not ready. We were able to settle... More 

Was this review helpful? Yes 3
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear Myotherjob, Bonjour Mabuhay! We thank you very much for taking the time to share this very detailed and constructive feedback regarding your recent stay with us. We apologized for the long queue you have encountered during your check-in process. And it is a regret to know that you encountered some inconvenience specifically on delivery. We sincerely apologized to have... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I regularly visit this hotel with work. I wouldn't hesitate in recommending it. The rooms are lovely and the grounds are superb. The pool is just beautiful. The staff are very accommodating and friendly. There is a shuttle bus to the Mall Of Asia too. Would highly recommend a visit.

Was this review helpful? Yes
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear felicity7777, Bonjour Mabuhay! Thank you very much for your continued patronage and for sharing your positive review here on TripAdvisor. We are very pleased to know that you always have a pleasant experience with us. Here at Sofitel, we are committed to providing the utmost quality service to ensure guest satisfaction. We are very humbled by your compliments and... More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stay here when in manilla , Ok this was our last night in the phillipines , 24th June 2015, the hotel is 5 star, the service from your step out of the taxi was great, check in was easy, there is staff all over the place to help you with anything you need to know , the room was good... More 

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Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear RossLmelbourne, Bonjour Mabuhay! On behalf of Sofitel Philippine Plaza Manila, I would like to extend my appreciation for posting your positive comments regarding our excellent service. The lagoon-shaped pool is also one of the splendid amenities and is an ideal place to relax and enjoy the breath taking view of the famous Manila bay. Also we are delighted to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Spiral buffet in Sofitel Manila is still the best buffet in the Philippines! Wide variety of cuisine from all over the globe. They have everything we craved for and more. Very accommodating staff as well.

Was this review helpful? Yes
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear DDD828, Bonjour Mabuhay! We sincerely appreciate you taking the time to inform us of your experience in Sofitel Philippine Plaza. It is our pleasure to read that you had a memorable stay with us. And that you were very much pleased with the delicious food offered in Spiral buffet that consists of 21 dining ateliers that will surely satisfy... More 

Metro Manila, Philippines
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

What I love about this hotel is the view of the sea right thru the horizon, thru time they had evolved and love the changes, never fails. The serenity of the place and pool always fascinates me. Will come back for sure!

Was this review helpful? Yes
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear MseeMir, Bonjour Mabuhay! Thank you for posting your feedback on your stay experience at the Sofitel Philippine Plaza Manila. We are happy to hear that your stay at the Sofitel Philippine Plaza Manila has been memorable. One of the top features of the hotel is its strategic location where you can witness the views of the majestic Manila Bay.... More 

Makati, Philippines
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Couple of times I have stayed in this hotel, but have yet to be impressed, or satisfied at the least. Check in is horrible. Though props to the beautiful ladies in Filipiniana attire for being proactive and sensitive. The check in staff seems to be too slow. One time, after I arrived at my room, trying to take an afternoon... More 

Was this review helpful? Yes 2
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear KevRobb, Bonjour Mabuhay! We appreciated your honesty and detailed feedback. Thank you for posting a review on Trip Advisor following your visit to Sofitel Philippine Plaza Manila. Referring back to your comments, our team is currently implementing different strategies in order to effectively manage the bulk transactions at the Front Desk. We thank you for your patience during this... More 

Pasig, Philippines
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

I've checked in at Sofitel several times and this hotel will always have a special kind of magic. We've checked in this year and the first thing I've noticed is that the hotel needs a lot of renovations. As an asthmatic, I could pretty much feel the dust from the carpet of the hotel room. The beds are quite small,... More 

Was this review helpful? Yes
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear GabrielleManasan, Bonjour Mabuhay! We thank you very much for taking the time to share this very detailed and constructive feedback regarding your recent stay with us. We are delighted to know that you had a gastronomic experience at Spiral restaurant, being famous for its 21 dining ateliers, inspired by special French working stations where each dish is masterfully prepared... More 

Hotel Review Summarization

What travelers say

  • Star hotel(13)
  • Very nice(12)
  • Spiral Restaurant(10)
  • Breakfast buffet(8)
  • Pool area(6)
  • Swimming pool(6)
  • Room service(4)
  • Buffet breakfast(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (8)
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View from room (2)
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Other (18)
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