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Sofitel Philippine Plaza Manila

Travelers' Choice award winner
5.0 of 5
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CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
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Sofitel Philippine Plaza Manila
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3,336 Reviews from our TripAdvisor Community

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Makati, Philippines
Level Contributor
20 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

One of the best hotel in the Philippines. Rooms are luxurious and spacious. Service is extremely accommodating and competent. The food is high quality, presentation is beautiful and taste even better. Plus one of the best unlimited buffet (with lobster) in the Philippines. A must to try.

Helpful?
Thank Stefano P
Singapore
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Great location and service. Sofitel seldom disappoints me. Employees are well trained to provide good service. I am impressed with this Sofitel in Manila too. All service staff showed empathy when i detoured from the flight I missed. The team at Le Bar is very helpful and tried to console me when they know that i have to wait till... More 

Helpful?
Thank cerrutie
Netherlands
Level Contributor
271 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great 5 star hotel, 30-60 minutes from airport, depending on traffic. Luxurious rooms, big pool area, right at the ocean, though no beach. Expensive as expected. 5 minutes by taxi to mall of asia, don't take a hotel taxi, ridiculously overpriced, 360 peso, metered taxi is only 60... Water in pool, very cold!

Helpful?
Thank Tigerwoods100
Paranaque, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our yearly stay was relaxing and enjoyable. Just as we are experiencing it every year. The warm welcome from the staff in the lounge as well as the attentive crew at the pool. That's the favorite spot of our daughter, who really likes the slide and the swimming there.

Review collected in partnership with this hotel

Helpful?
1 Thank Uwe L
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear Uwe L, Bonjour Mabuhay! Thank you for your good feedback on your stay experience at the Sofitel Philippine Plaza Manila. We are glad to know that you are able to have a relaxing stay especially at our Lagoon shaped pool and you find our lounge and pool staff very attentive and accommodating. This only proves our commitment in ensuring... More 

Cebu City, Philippines
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have always been a Sofitel fan. This hotel has a great service level. At times the service is too good! The rooms are ok, with all of the amenities and needs for a good stay. The rooms could do with a bit of a facelift / upgrade. The pool area is also nice although with an aging hotel, could... More 

Helpful?
Thank Charlie00001
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

If long distance driving is a concern in the midst of the hassle and bustle of Manila traffic, then this hotel is your fastest get away. The atmosphere of a resort feeling, temporarily suppressing the idea of being in the city was what entices us the most. We stayed 4days and 3nights for the CNY celebration and booked the Prestige... More 

Helpful?
1 Thank Marylou L
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear Marylou L, Bonjour Mabuhay! It was great knowing of your great Chinese New Year spent with your family at the Sofitel Philippine Plaza Manila. Your kind words of appreciation to Club Millesime, Le Spa and Le Bar only prove that the staff lives up to the commitment of providing excellent service. We thank you for commending hotel's room amenities,... More 

Dubai, United Arab Emirates
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've had the privilege of staying in this hotel since the late 80's with our most recent one this January. I could not fault the staff, its service or outlets in any way, EXCEPT the elevators which are EXTREMELY slow, that guests try to squeeze into any available one due to the very long wait, hence the 4 stars. It... More 

Helpful?
Thank DubaiJoy
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear DubaiJoy, Bonjour Mabuhay! We are very pleased to know that you had an pleasant stay with us. Thank you for commending the service of our Ambassadors. Your kind words will be shared with them to assure them of the outstanding service they provided to you. On the other hand, I regret to learn that there were such an inconvenience... More 

Singapore, Singapore
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my third time in Sofitel and this hotel never disappoint me. Service, food and amenities are world class. Room was clean, cozy and elegant. Too bad I was only here for a business trip and was not able to enjoy all what they could offer but will definitely be staying here for a vacation. Ask for topmost floor... More 

Helpful?
Thank MickJayG
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear MickJayG, Bonjour Mabuhay! We thank you for the positive review of our hotel. It is always a pleasure to hear how happy our guests are when they stay with us. We are pleased that you’ve enjoyed your dining experience in Spiral, amenities, majestic views of Manila bay and other facilities of the hotel. Rest assured that all your comments... More 

Acapulco, Mexico
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

As a years-long Accor Platinum member I would have truly expected something better than this. The facilities and furniture are tired and definitely need a major renovation. Better sooner than later. But what is worse than the partly shabby and worn furniture is the bad service attitude of staff. Specially the Millesime. Quite stingy on the serving and pooring of... More 

Helpful?
1 Thank wearehereat
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear wearehereat, Bonjour Mabuhay! Thank you for your honest feedback. It is a regret to learn that you are not satisfied with the our service and facilities. Sofitel Manila has an on-going remodeling on all guest rooms and public areas of the hotel to serve you better. On the other hand, with regards to your concern on staff attitude. Rest... More 

2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Me and my family stayed here in sofitel to celebrate the chinese new year. The hotel was very good in terms of service and its staff. It was truly proven that the success of the hotel relies on its staff productivity. We met the hotel promoter named CHAMBERS. He was good in terms of sales, his guests really like him... More 

Helpful?
Thank Ryemostenvied
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review

Dear Ryemostenvied, Bonjour Mabuhay! Thank you for your valuable feedback shared which will be very useful for the TripAdvisor community. Your kind words of compliment for Chambers and his service define our values of excellency that is due to every guest. Rest assured that I will pass your comments to him and with the rest of the team to inspire... More 

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