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Fersal Hotel - Manila

3.0 of 5 1455 A. Mendoza Street, corner Alvarez Street | Sta Cruz, Manila, Luzon, Philippines
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Fersal Hotel - Manila
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Fersal Hotel - Manila
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18 reviews from our community

Traveler rating
    0
    7
    6
    2
    3
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7
3
5
1
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sacramento, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 8, 2014

Okay. I stayed in this hotel for about a week, because of its proximity to the University of Santo Tomas. The experience that left a lasting impression on my mind are the mini cockroaches that accompanied me in my room. There was one on my bed, but most of the cockroaches were on the bathroom sink, where they announce their... More 

Was this review helpful? Yes 1
Berna C, General Manager at Fersal Hotel - Manila, responded to this review

Dear guest, thank you for the feedback even though your stay with us was last year December 2013. Please rest assured that we have intensified and added new pest control systems as some pest as we know grow immune to some treatments, we have also made sure that general cleaning of all rooms are done every month. We hope that... More 

Manila, Philippines
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 11, 2014

The de luxe rooms are small, shower area is very tiny, but good enough for overnight stays. It's got a ref, and basic toiletries are provided. They offer reasonable rates in the area at the back side of UST. The free breakfast for 24-hour stays is also good enough, with a number of choices in the menu. Parking is limited,... More 

Was this review helpful? Yes 2
Kim M, Operations Support Officer at Fersal Hotel - Manila, responded to this review

Dear Mr. Bergantin, Its very dejected to hear that you experienced a technical problem on our booking engine. The Management and the team is looking closely on the concern you raised. As of the moment, we are now in communication with our booking partner and hopefully to have a feedback the soonest time possible. Once we receive a feedback coming... More 

Quezon City, Philippines
Contributor
11 reviews 11 reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed April 29, 2014

I had a bad experience with this hotel mid of last year. It has not been a pleasant experience. I was travelling with family. With my 2 kids. Stay was almost good. Not until, one of the nights we stayed there, a commotion outside our door happened. I tried to peak and I saw a bunch of people outside and... More 

Was this review helpful? Yes 9
Berna C, General Manager at Fersal Hotel - Manila, responded to this review

The incident happened last June 2013, we appreciate and are grateful for your review madam, the hotel does NOT allow partying in the room . Based on our records there were 2 families billeted in several rooms that time and had a heated argument along the hallway. Thus, creating the noise that may have been like a party to other... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 20, 2014

Good for those who are coming from the provinces and need to stay to a place where you want to have a direct access to schools/universities around Manila (e.g. UST, St Jude, Perpetual etc). There is also a nearby Mall (SM Tayuman) just one tricycle away, if you want to buy some stuff during your stay in the hotel. The... More 

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philippines
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2014

I stayed here last Jan and March of 2014. Excellent and worth the money stay! We arrived there at 6AM and that's the start of my check in time(stay is good for 24hrs). The complimentary breakfast for 2 was another plus! and a complimentary bottle of water in the room. The rooms might be small with small space left to... More 

Was this review helpful? Yes 1
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed November 29, 2013

Location bad no place to eat or see outside. The room is very small. Front desk chargred me 1 day extra and will not refund me. It was supposed to be a security deposit. Its a bad system that deceive people in paying extra day. I hate it!

Was this review helpful? Yes 8
Kim M, Operations Support Officer at Fersal Hotel - Manila, responded to this review

Dear Sir: I have spoken to the persons involved on the incident happened to you. Upon checking, payment via credit card cannot be converted to cash nor be refunded due to bank and hotel policy. As per Hotel Manager, they have issued a certificate which you can use for offsetting of 1 night not later than 3 months or 90... More 

Amsterdam, The Netherlands
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 17, 2013

The location of this hotel is really very central and practical if you have to be in the Quiapo district or near the University of Santo Tomas. The rooms are generally clean and well equipped. Wifi is working in the room, there is a modern flatscreen television, aircon and even a small fridge. It must be said that the floor... More 

Was this review helpful? Yes 1
Manila, Philippines
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2013

We've stayed at this hotel many times during weekends since my relatives are few blocks away. Very relaxing,friendly staff and good breakfast.The service here in terms of location, cleanliness and price! is very good.The hotel also allows food and beverages that are bought outside. This is not your average hotel,would definitely go back.:)))

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Hong Kong, China
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 24, 2013

This hotel is in the poorer area of Manila but convenient to UST and hospitals. It's budget priced and very friendly. The family room is large, clean, and well appointed. The staff are friendly and efficient, the breakfast is good and it has a free car park. We didn't need anything more and had a great stay thanks to the... More 

Was this review helpful? Yes 2
Manila
Contributor
17 reviews 17 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 30, 2013

Rooms are showing its age but are well maintained. It has the basics - ref, kettle, hot water, clean restroom, cable - plus free wifi and parking. There are floors where local cell signal is bad so better ask before checking in. It serves good food that are inexpensive. They also allow food delivery from outside establishments. Malls, schools etc... More 

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Additional Information about Fersal Hotel - Manila

Address: 1455 A. Mendoza Street, corner Alvarez Street | Sta Cruz, Manila, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fersal Hotel - Manila 3*
Number of rooms: 47
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