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Pearl Garden Hotel

3.0 of 5
Hotel website
1700 M. Adriatico St. corner General Malvar St. | Malate, Manila, Luzon 1000, Philippines
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1 room 1 guest
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Pearl Garden Hotel
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213 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed March 29, 2015

The rooms were clean, and the price was good for this hotel. The breakfast was poor both in service and quality of food. Its a lazily run breakfast service, they tell you it terminates at 10am, but by 9.30, food were allowed to run down and not replenished. Food choice is poor, except for the freshly fried eggs/ omelettes. One... More 

James G, General Manager at Pearl Garden Hotel, responded to this review

Warm Greetings from Pearl Garden Hotel Thank you for spending your time to give us a straight and detailed feedback. The satisfaction of our guests is our highest priority. Clearly we were not performing to our usual standards that morning, and for that I sincerely apologize. With this, trainings and seminars are being provided as of now. We have made... More 

Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 2, 2014

I requested for a quiet room but they gave me a bit noisy one. The room next to mine is so noisy. I can hear the banging of doors and people talking so loud and also the aircon is not so cold even if i set it to the maximum

James G, General Manager at Pearl Garden Hotel, responded to this review

Warm Greetings from Pearl Garden Hotel Thank you for spending your time to give us your feedback during your stay. The satisfaction of our guests is our highest priority. I have instructed our Housekeeping Manager to monitor the room floors for unnecessary noise of other Hotel Guests. As part of our Air Conditioner Maintenance Program I also instructed our Maintenance... More 

Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 2, 2014

I am so disappointed of their service.The check in process is too long and same also with the check out. When I ordered food also it took an hour before they serve the food. I dont like also the ambiance outside the hotel. There are so many homeless roaming around.

James G, General Manager at Pearl Garden Hotel, responded to this review

Warm Greetings from Pearl Garden Hotel. We would like to extend our sincerest apologies for any inconveniences you have experienced in our hotel. The Management has made corrective measures to ensure that this will never happen again. Customer service seminars are being provided in the areas you have mentioned and I personally will monitor the activities in the said areas.... More 

Bangkok
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 19, 2014

My first time in Manila and I am very satisfy with this place. Although it's a small hotel and taxi drivers may not recognize the place but it is amazingly located in an area where you can find lots of places to eat. The room is very clean. There is also a small fridge which allows you to cool your... More 

James G, General Manager at Pearl Garden Hotel, responded to this review

Warm Greetings from the Pearl Garden Hotel We thank you for giving time in sharing with us your experience in our hotel. Rest assured we will continue to provide you with great service in the future. Sincerely, James Guasch Hotel Manager More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 18, 2014

Staff are not good .Not friendly.Noise from outside is very annoying...Breakfast is not that good. More variety would be enough. Room is showing some age and the Airconditioning Unit is not cold enough..

James G, General Manager at Pearl Garden Hotel, responded to this review

Greetings from Pearl Garden Hotel. We would like to extend our sincerest apologies for any inconveniences you have experienced in our hotel. The Management has made corrective measures to ensure that this will never happen again. Thank you for informing us about this experience. Sincerely, James Guasch Hotel Manager More 

The World
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed September 29, 2014

I have stayed here more than a dozen times. I rate this hotel as adult because it is in the Malate bar and KTV area, so this is not a child friendly location. The facility is showing age a bit, but the rooms are still clean and spacious with both a bathtub and separate shower - a very nice amenity.... More 

James G, General Manager at Pearl Garden Hotel, responded to this review

A Warm Greetings from Pearl Garden Hotel, We certainly appreciate your wonderful remarks regarding our property. We are glad that you enjoyed and hope you have had a pleasant stay here in our hotel and our country. Regarding the air conditioning units in rooms, upgrading said units are on the planning stage already. Rest assured we will continue to strive... More 

Ipoh, Malaysia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 6, 2014

Still my preferred hotel whenever I'm in Manila. A bit overpriced now but everything is still acceptable. Some upgrading should be the order of day.......like the air-con units. Old and noisy and I'm sure is generating lots more in power. Also during my last penultimate stay, I had mentioned about the towels being too old and small. The GM replied... More 

James G, General Manager at Pearl Garden Hotel, responded to this review

Warm Greetings from Pearl Garden Hotel, Thank you very much for your feedback during your recent stay here in Manila. We appreciate your review as it will help us determine what we can still improve on. We apologize for the delayed purchase of towels, rest assured all towels will be changed this year. We will be looking forward to your... More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 31, 2014

Even though I only stayed one night - This will be my 4th time staying at this hotel. This is a 3 star hotels, That is an excellent value at about 65 to 70 usd at night. I found that the deluxe king room is the best choice of accommodations for me. This dance is very friendly and responses to... More 

James G, General Manager at Pearl Garden Hotel, responded to this review

Warm Greetings from Pearl Garden Hotel, Thank you very much for sharing kind words and remarks about your recent stay here in our hotel. We are very glad that we became a part of your memorable experiences here in our country. Rest assured that we will be sharing your lovely comments with the rest of our staff. We will be... More 

Honolulu, Hawaii
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 28, 2014

We enjoyed our stay here, was visitng many attractions around the area and wanted to get a Bayview without having to pay for the more expensive viwes offered from the various other hotels near here. Good value, rooms were clean and nicely styled, modern,spacious and attractive. Good location, within walking distance of various restaurants and shops on the main road... More 

James G, General Manager at Pearl Garden Hotel, responded to this review

Warm Greetings from Pearl Garden Hotel, We certainly appreciate your wonderful remarks regarding our property. We are glad that you enjoyed and hope you have had a pleasant stay here in our hotel and our country. We look forward of welcoming you back. Once again, Thank You very much. Sincerely, James Guasch Hotel Manager More 

Perth, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 14, 2014

I have stayed at a few different hotels in Malate over the years, and I have to say this is my pick of the lot. The Pearl Garden is aimed at travelers on a mid-range budget, and pretty much has everything you need. The rooms are spacious, clean, and the the staff helpful and friendly. Distance to the airport is... More 

James G, General Manager at Pearl Garden Hotel, responded to this review

Warm Greetings from Pearl Garden Hotel, Thank you very much for the wonderful remarks regarding our hotel. It is pleasant to hear that you have enjoyed your stay. We look forward to be of service to you again Sincerely, James Guasch Hotel Manager More 

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