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Citystate Tower Hotel

1315 A. Mabini Street, Ermita, Manila, Luzon, Philippines
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Citystate Tower Hotel
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154 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Luzon, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in Superior rooms, 2 rooms with my family. We chose this hotel because we wanted to try if this is okay as this is also next to the Casino where we love to spend time in there while in Manila. However, the reception staffs were a bit unapproachable. For me, they need to be more approachable and friendly... More 

Was this review helpful? Yes 2
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Ma'am: We are sorry to hear that your stay at our hotel did not meet your expectations. We apologize for the inconvenience you experienced when you arrived at the Front Desk. We are surprised to read your comment about our staff since they are one of our best in terms of providing excellence customer service. However, your complaint has... More 

AJ
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 5, 2015

A decent place but if someone is looking for a quiet place to stay then it's not recommended as it is located in the city center. The lobby was crowded too the day I checked in. And there seemed to be loads of people in the lobby all the time. Thankfully my room was located in a quite corner of... More 

Was this review helpful? Yes 1
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear guest: Thank you for choosing Citystate Tower Hotel. We really appreciate that you took the time to send valuable comments about your stay at our hotel. Your willingness to share your thoughts is appreciated as we strive to improve with each and every stay. Please allow us to tell you that there were group arrivals checking in at the... More 

Batangas City, Batangas City, Philippines
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 27, 2015

After a half year I was again in Citystate. As always, no standardroom available (as they told me). So I took a "superior- room" in the 7th floor for 2350 Pesos.This room was really small and had also a small old TV in it. The faucet in the bath was corroded and very hard to open. The positive things: Free... More 

Was this review helpful? Yes 1
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir: We are sorry to hear that you had to upgrade to a Superior room twice during your stay at the hotel. We are in the process of upgrades and improvements for our guest rooms and the room that you had is scheduled to be remodeled. As a result of the concern you experienced in the bathroom, we discovered... More 

Singapore, Singapore
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 27, 2015

We stayed here for 2 nights and are very satisfied with the service. Despite the small room, its neat and clean. Service is prompt. Breakfast is included. Free newspaper every morning. Standard rooms has no windows. The only downside is the noisy old standalone air-conditioner which might disturb your sleep. Overall the check-in check-out service is very efficient. Its located... More 

Was this review helpful? Yes 1
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear guest: We really appreciate that you took the time to send valuable review about your stay at our hotel which we were delighted to read, especially for mentioning our good customer service. We will pass on your compliments to our staff. We are seriously considering upgrades and improvements for our guest rooms as we are aware that it is... More 

Riga, Riga, Latvia
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 30, 2015

CTH is decent hotel to stay overnight in Manila before/after a trip to Puerto Galera as Si-Kat sales office is located in the lobby. Si-Kat bus starts its route nearby as well. The room was clean and comfortable. The wi-fi speed and breakfast were ok.

Was this review helpful? Yes 1
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir: Thank you very much indeed for your very nice review of our hotel. We are inspired to know that you enjoyed your stay. We hope to have the opportunity to welcome you again and wish you all the very best. Kind regards, The Management More 

Kendenup Western Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 28, 2015

Whenever in Manila I chose to stay at the citystate tower hotel in Malate. It is close to Robinsons mall and Rizal park as well as the American Embassy. Lots of restaurants and bars in the vicinity . The hotel offers rooms including breakfast for two at very reasonable rates. The rooms are fine and value for money. Als well... More 

Was this review helpful? Yes 1
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir: Thank you for choosing our hotel to be your second home during your stay in Manila. We really appreciate that you took the time to send valuable comments about your stay at our hotel, especially for mentioning how you enjoyed the location and our breakfast. We would be very glad to welcome you soon again and we wish... More 

Rotterdam, Zuid-Holland, Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed April 20, 2015

The one and only reason we booked a room in this hotel because the bus to mindoro leaves here as well but i'm sure there are much better hotels available in this crowded part of the city. I have read in reviews about the noisy rooms and although I asked in my booking for a quiet room they managed to... More 

Was this review helpful? Yes
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Guest, Thank you for your comment. We are sorry to hear that you found our rooms to be less than satisfactory. Our hotel is a complete reconstruction of an old structure preserving the original facade of the building to honor the history of the community. We are seriously considering upgrades and improvements in the next months. Please know that... More 

Travelers are raving about these Manila hotels

Glendale, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 19, 2015

Sadly this could be a nice hotel. Worst place ever. Rats in dining room, roaches in lobby, Dirty greasy hand prints in common area walls and table tops. Holes and stains in laundry, both towels and bedding. Wi-Fi is free! Swell! It only works in the lobby, not in your room. Food was mostly okay but limited in western food,... More 

Was this review helpful? Yes 4
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir: We are sorry to hear of the problems you experienced during your recent stay at our hotel. Your willingness to share your thoughts is appreciated as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel that need updating. We are aware that it is time for our hotel... More 

Manila, Philippines
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 1, 2015

Because of my impulsive decision to attend the papal mass in Luneta.I was soak in rain for almost 6 hours and when the mass ended.I have 2 options since I was stranded.to walk from Luneta to Valenzuela or to stay in the hotel.since I'm so freaking tired already.i don't have enough energy to walk.I booked a room in City state... More 

Was this review helpful? Yes 1
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Ma'am: Thank you for choosing Citystate Tower Hotel. We really appreciate that you took the time to send valuable comments about your stay at our hotel especially for mentioning our good customer service. We will pass on your compliments to our staff. We would be very glad to welcome you soon again. Kind regards, The Management More 

Beijing, Beijing, China
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 27, 2015

I spent almost three weeks there this winter. I had a nice room, it was clean and comfortable. Very simple. There were two problems (a light and a clogged sink) and the staff quickly fixed both issues. The staff was friendly and helpful. Beware, though of your room location. Some rooms front out on the street above two bars that... More 

Was this review helpful? Yes 1
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir: Thank you for choosing Citystate Tower Hotel. We really appreciate that you took the time to send valuable comments about your stay at our hotel especially for mentioning our good customer service. We will pass on your compliments to our staff. We are sorry to hear that you found things to be less than satisfactory. However, we are... More 

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