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3.5 of 5 Hotel   |   51 Jalan Tiong Nam | Off Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
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Citrus Hotel
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Ranked #135 of 276 Hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed yesterday
chrisoz2015 Sydney, Australia
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803 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (803)
  • Mar-May only
    (171)
  • Jun-Aug only
    (227)
  • Sep-Nov only
    (202)
  • Dec-Feb only
    (203)
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Sydney, Australia
1 review
3 of 5 stars Reviewed yesterday NEW

We happened on this hotel last year and have returned twice for our KL layovers .Staff are very helpful. Pool for Kids.Not flash but OK value for money.Monorail and light rail close but as a family if your want to go downtown its very quick and relatively inexpensive to grab a red cab.WiFi has improved since last visit.We have paid... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared on your recent stay with us. We are happy to learn that you found us Value for Money & enjoyed your stay with us. Our location indeed is very convenient for travelers looking for accommodation around the City Center with easy access... More 

tehran
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It was big.very clean.big room with good view. The rooms are really same as you see in this site photos. very helpful staff. Great view from both side of hotel. Yammy breakfast. You can reach to metro by 5 min walking. But neighborhood around hotel is not good.

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared on your recent stay with us. We are happy to learn that you enjoyed your stay with us & liked our hotel rooms & the breakfast selection. At Citrus we are committed to serve our guests & your kind words on efforts... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We booked a room in this hotel for three nights therefore were offered a package which included confirmed upgrade to Executive Room, welcome drinks, welcome fruit platter, 10% off on food etc. We were very excited as the hotel was rated 4*, website images of the room were pretty decent and such packages are hard to come by. However, following... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! At the onset I apologize for the inconvenience caused to you during your recent stay with us. We value your feedback & assure you that your feedback is taken seriously & has been shared with all the team members as highlights areas of improvements for us in order to serve our guests... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Ok let's tell you our experience with this hotel. first it was a business trip so we tried to cut on budget with the travel cost. we booked a club-room saying that you can't go wrong with club-rooms in a 4 star hotel! right?! well wrong! the first impression when we entered the room was very bad. the room was... More 

Was this review helpful? Yes 1
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! At the onset I apologize for the inconvenience inadvertently caused to you during stay with us. Sir, we are a mid market hotel focused on providing Value for money to our guests & we seem to have failed in doing so during your last stay. We are not a new hotel but... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Excellent location and in house service. Complementry Breakfast was very nice. Well mannered and friendly staff. Locker facility provide safe and secure place for valuable items. Swimming pool is an added advantage. I strongly recommend this accomodation to stay with family as per my experience.

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared on your recent stay with us. We are happy to learn that you enjoyed your stay with us & liked the hotel location & our services. Your kind words fuel my & my team's aspirations to serve our guests better. I look... More 

Navi Mumbai, India
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Kuala Lumpur was a must see destination on our trip to Malaysia. We stayed at this hotel as it was recommended to us as a 4* property. However we felt it was average and 3-3.5*. The rooms were adequately spacious and generally clean. However we found the tea maker dirty and unkempt (had to get it replaced). The view from... More 

Was this review helpful? Yes 1
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared on your recent stay with us. We value your feedback as helps us to learn our areas of improvements in order to serve our guests better. Though we are happy to learn that you liked the hotel rooms & liked the size,... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed there in Jan 2015. Absolutely loved it. Friendly staff amazing service. Service standards are at its best and lot of the big brands should learn from the discipline that is showcased by this Hotel. Will definitely will stay again.

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared on your recent stay with us. It is a delight to learn that you liked the hotel services & enjoyed your stay with us. At Citrus, we are committed to make every guest's stay a memorable one. I shall share your encouraging... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall stay was great! Staff was good.Service is not bad. The pool is nice and relaxing. The room is superb.So comfortable and clean.Totally not considered as a budget room. Breakfast was good too.Didn't expect to get so much with the price I paid. Location is good.Near to LRT Stations. Will definitely stay here again.

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & feedback shared on your recent stay with us. We are delighted to learn that you enjoyed your stay with us & liked the staff, service, rooms, swimming pool & breakfast facility at Citrus. We are focused on providing Value for money to our guests &... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked a club room. Checked in. Saw the room. Checked out immediately. They did give a full refund so that was nice. For the price and room I expected more then a budget room. I've had nicer hostel rooms.

Was this review helpful? Yes 1
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! At the onset I apologize for not living upto your expectations. SIr, we are mid market hotel striving to provide Value for Money to our esteemed guests. We are not a luxury hotel but all our rooms are well equipped to cater to the needs to discerning travelers. I sincerely hope that... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Overall stay was great,friendly staff,always there to help in need,special mention to Roland at Front Desk...Bravo!! Housekeeping, Toffazal and Afri help keep room always clean and tidy during my stay.Keep up the good housekeeping.

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared for your recent stay with us. Your kind words are a source of inspiration for me & my team to continue putting in our best efforts in order to make our guest's stay a memorable one at Citrus. While I am writing... More 

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Additional Information about Citrus Hotel

Address: 51 Jalan Tiong Nam | Off Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citrus Hotel 3.5*
Number of rooms: 171
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Also Known As:
Citrus Hotel Kuala Lumpur

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