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Citrus Hotel

51 Jalan Tiong Nam | Off Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
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Citrus Hotel
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Ranked #134 of 277 Hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed yesterday
Felixx_c Singapore, Singapore
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851 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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Singapore, Singapore
1 review
3 of 5 stars Reviewed yesterday NEW

The room was clean, comfortable and have a good wifi connection. Breakfast was good and the pool was perfect. It's a walking distance to public transport and the staff were very helpful & friendly especially the lady at the counter ms angie. Will recommend this hotel.

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Colombo, Sri Lanka
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

we booked three rooms and stayed there for 5 days with my family. good hotel but breakfast was not that good.. if you are coming from Air port by train do not take KTM from KL sentral since "bank negara" and "Putra" stations are far away from hotel. better to take LRT, "sultan Ismile" station is very near to hotel.... More 

Review collected in partnership with this hotel

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Bengaluru (Bangalore), India
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I was booked at the Citrus Hotel at KL for my stay from April 12-14, 2015 by my travel Agent in Bangalore. Before booking, I cross checked by visiting the Hotel website. Found every thing looking good until we landed there. Horrible Maintenance - Cockroaches all around in bathrooms, rooms, bedside, cupboards. Dirty Bath tubs.. Distasteful Food, Flies all around... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

You dont deserve anything at 4 stars at all. The bathtub was dirty. And the water plug was spoilt, and the water flow eventhough I have plugged the plugger. The room carpet was wet. And there is no welcom fruit platter as mention in the website. The tv stop working at 9, when the checkout time is at 12? Whats... More 

Was this review helpful? Yes 1
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! At the onset I apologize for the inconvenience inadvertently caused during your recent stay with us. There are absolutely no excuses for the errors highlighted by you as we endeavor to provide clean rooms with fully functional accessories but we have failed to do so. I shall review the same with my... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

First to be Fair the laddy in the lobby was helpful , I'm really disppoint because the pictures online is far from the reallity, the reallty Old Furniture and just can't recommand this Hotel for my family or friends, I wish if they are put the right picures so they can save us times and money .

Review collected in partnership with this hotel

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ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! At the onset I apologize for the inconvenience caused to you during your recent stay with us. We are a mid market hotel focused on providing value for money to our esteemed guests. We are not a new hotel but all our rooms are well appointed to cater to the need of... More 

Terengganu, Malaysia
1 review
4 of 5 stars Reviewed 2 weeks ago

Was staying her for a week realy good hotel. Their service was super the club lounge was sweet and the staff are good but only the front office appearance not so good it should be in proper uniform or coprate shirt. I think the management should look into the lobby area and guess waiting are its abit bored and nothing... More 

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage and candid feedback shared on your recent stay with us. I am happy to learn that you found Citrus a 'Super' hotel & liked the services and staff at Citrus. We value your suggestions on improvements highlighted. We do have uniforms for all the staff members... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel really disappoints dirty rooms filthy bathrooms. Staff unhelpful when trying to get a refund. Just no care or attention to detail. Just felt as though they had got out money and that was it.

Was this review helpful? Yes 1
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! At the onset I apologize for the inconvenience caused to you during your recent stay with us. We are a mid market hotel focused on providing Value for Money to our esteemed guests but we seem to have failed in delivering the same to you. We believe in fair business practice and... More 

Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I used to visit Malaysia a lot and whenever I came to KL, I used to stay in Citrus Hotel, but this time I am staying here from the last 2 months now and its a wonderful experience staying in that hotel where everything is within your reach like markets, shopping malls and the best part is they have nice... More 

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared for your recent stay with us. We appreciate your kind words & are delighted to learn that you liked our hotel & services from the team and enjoyed your stay with us. We are a mid market hotel focused on providing value... More 

Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

Staying here for last 1 months here , the hotel is comfortable enough. Staff are helpful and the breakfast was awesome.. The location is pretty good as it is close to the monorail and MRT, you can even walk to the bird park and Merdeka Square. You can also book a taxi/cab from hotel to airport at very affordable prices.... More 

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared on your recent stay with us. We are delighted to learn that you enjoyed your stay and found our hotel location convenient & appreciated the breakfast selection offered. Your kind words, inspires me & my team to continue putting in our best... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

Good hotel with very good service. Have been here for the past 4 months and the experience has been very good till date. The breakfast is good with lots of variety. The hotel staff has been good especially Mr. Win who has been of great help to us during our stay. Looking forward to coming here in the near future... More 

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage and feedback shared on your recent stay with us. We are happy to learn that you enjoyed your stay & liked the hotel services specially Mr. Win. I shall share your inspiring comment with the team. We are a mid market hotel focused on providing Value... More 

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