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All 254 Kuala Lumpur hotels

Citrus Hotel

3.5 of 5 Hotel   |   51 Jalan Tiong Nam | Off Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
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Citrus Hotel
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48%
Ranked #145 of 254 hotels in Kuala Lumpur
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671 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Denpasar, Indonesia
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

not worth the money! its old and smelly. when i stayed i was really disappointed about what i spent money on with my online booking. pictures on website have nothing to do with reality. only good thing here is the big breakfast buffet.

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1 review
4 of 5 stars Reviewed 3 days ago NEW

My stay was very pleasant there. Hotel atmosphere is perfect according to rate, and specially management is committed and appreciable. Simply its a reliable hotel for foreigners in KL. Good luck Citrus Specifically thanks for staff.

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ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Kuala Lumpur! I thank you for your patronage & candid feedback shared for your stay with us. We are a mid market hotel, focusing on providing value for money to our esteemed guests. It is a delight to learn that you enjoyed your stay with us. Your kind encouraging words are definitely an inspiration for... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

The carpet smells kind of bad, but it didn't bother us. Room and bed are big. The staffs were helpful. Cookies were sent to our room as a welcoming gesture. There was a taxi counter at the front door. But it was outrageously expensive. They wanted to charge me RM35 just to go to Pavilion from the hotel. Not sure... More

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ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus KL! I thank you for your patronage & candid feedback shared for your recent stay with us. I happy to learn that you would continue coming back to Citrus in your future visits. I shall definitely share your feedback on the carpet & look at rejuvenating the same. Taxi counter in front of the hotel... More

Paris, France
2 reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

Except the staff and the location who is close to the center, by walk or by train, this hotel is old and needs a lot of work to do! Bathroom is old and not really well clean! Room is big but pillows were dirty as the floor!

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ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus KL! I thank you for your patronage & candid feedback shared. I am happy to learn that you liked the services of our staff & enjoyed the location of our hotel but at the same time I apologize for not living upto your expectations in terms of our hotel product. We are a mid-market hotel... More

Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Citrus is a standard hotel that ticks all the basic boxes you'd expect for it's price range, breakfast was great, fresh food that were continually replaced, staff helpful. Our airline had lost our suitcase and they tried their utmost to help retrieve it.

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ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Kuala Lumpur! I thank you for sharing your feedback on your recent stay with us. I am happy to learn that our hotel & services met your expectations. We constantly endeavor to make our guest's enjoy their stay with us & it is our pleasure to learn that we were successful in making your stay... More

Kobe, Japan
1 review
5 of 5 stars Reviewed 2 weeks ago

For me, it was really great. I enjoyed a lot with the staff in Citrus Hotel. I stayed 10F more than 2 weeks. The reason why is because... 1) Staff are well trained by their Manager and their quality of the service was remarkable. 2) you can see the beautiful twin tower in the night. 3) everyday you'll get complimentary... More

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Kuala Lumpur! I thank you for your patronage & candid feedback shared. I am delighted to learn that you enjoyed your stay with us & our team was successful in making your stay a memorable one. I shall definitely share your encouraging words with our Resident Manager & the team. I also wish to mention... More

Luzon, Philippines
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Near in Sultan Ismail Station MRT, Comfortable Rooms Filipina Staff Approachable and Friendly Good Value Price as 4 Star Hotel Swimming Pool is under maintenance during our stay. there are lot of Food Center around the Hotel

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ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Kuala Lumpur! I thank you for sharing your candid feedback for your stay on tripadvisor. I am happy to learn that you enjoyed your stay with us. We are mid market hotel focusing on providing value for money to our esteemed guests & it is our pleasure to learn that we were successful in delivering... More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago

I paid about $45 a night for my room was very pleased. I am not sure what people on here expect. If you want something Great then stay at The Ritz and pay $500 a night. The staff were great and very helpful to me with any questions. They upgraded my room I was able to check-in early. The breakfast... More

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Kuala Lumpur! I thank you for your candid feedback shared on tripadvisor & hope that you enjoyed your stay with us. We are a mid market hotel focusing on providing value for money to our esteemed guests. I am happy to learn that my team was able to live upto your expectations. I hope that... More

Asansol, West Bengal, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

After staying there for two nights the only thing we can say is that it was a bad experience and it was a mistake too for selecting this hotel. 1. The breakfast was boring, food quality being below average. Everyday they had the same things to offer and before you could start your breakfast, you find that the food is... More

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Kuala Lumpur! At the onset I apologize for the inconvenience caused to you during your recent stay with us. I have taken note on your feedback on our breakfast variety & services and will definitely look at making it more interesting for our guests. Currently we offer a mix of continental & local delicacies in... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked a club house room which means we could use club facilities such as free soft drinks and snacks all day, swimming pool etc. they only keep 3-4 soft drinks and dont replenish it if someone has already taken them, they simply say its finished, fruits they keep are not fresh, Swimming pool is not at all maintained, no... More

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Kuala Lumpur! At the onset I apologize for the inconvenience caused to you during your recent stay with us. Our hotel offers exclusive Club Lounge facility with complimentary snacks & beverages served in the lounge area.Our lounge attendants are very attentive in replenishing the stocks on display & I assure you that the slip experienced... More

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Additional Information about Citrus Hotel

Also Known As:
Citrus Hotel Kuala Lumpur
Address: 51 Jalan Tiong Nam | Off Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #145 of 254 hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citrus Hotel 3.5*
Official Description (provided by the hotel):
Citrus Hotel provides accommodation designed in a modern contemporary style, that promise a refreshing and comfortable stay. Amenities include banqueting facilities, Citrus Café with all day dining, a swimming pool, gym, and 24-hour reception and security. Guests staying in club rooms and suites on the Club Floors can enjoy private use of the Club Lounge and its facilities which include personalized check-in and check-out, free snacks, soft drinks and coffee, free pressing and more. It sports a convenient location with the Sultan Ismail LRT station and Medan Tuanku Monorail station within walking distance. ... more   less 
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