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Citrus Hotel

51 Jalan Tiong Nam | Off Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
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Citrus Hotel
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Ranked #136 of 282 Hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed 4 days ago
robinschatterjee Kolkata (Calcutta), India
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835 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kolkata (Calcutta), India
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I stayed 5 nights so got an upgrade to executive room on the 7th floor.in malaysia bugs are an issue. I saw one periplaneta orientalis in the bathroom (tiny cockroach) and killed one mosquito. The pool is very shallow. You need to bring towels from your room. Beds are comfortable but a little soft.pillows are excellent.morning complimentary breakfast wasn't very... More 

Was this review helpful? Yes 1
Kathmandu, Nepal
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After i checked- inn receptionist was informative and help me making sure to have best and quite room. Right after i open the door i was pieced off the room was unclean, messy, toilet floor was wait, dust bin was full. i just made a call from the room the guy trying to manage but room seems all full and... More 

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage and candid feedback shared on your recent stay with us. Though we are pleased to learn that over all you had a nice experience with us but we regret that we failed to provide you a great first impression. I shall review our internal procedures along... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I'm very particular in choosing hotel.I will mostly do my research and reviews from other hotelier.So I chose to stay at citrus hotel kl tho remarks mostly negative but I chose to stay and review on my own. Check in 20/3/15 for exec suite,everything was smooth.So I don't think much of the air con prob since we just step in... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago

Many insects. Check in at 4 pm. The furniture is very bad. Stuff need to be moe helpful than they are. Wifi continues disconnect with no reason and speed is so slow that I used the mobile internet instead of it. Lounge area need are conditioner that is not working

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! At the onset I apologize for the inconvenience caused to you during your recent stay with us. We are not a new hotel but all our hotel rooms are well appointed to cater to the needs of discerning travelers. We do have complimentary wifi facility all across the hotel. We regret that... More 

India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

hotel is good. but they neeed more customer friendly habits like clarrying luggage to room for senior tourists and guide them about facilities available in their. .guide visitors about safety and arrange for necessary tourist guides or taxis reliable.

Was this review helpful? Yes 2
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! At the onset I apologize for inconvenience caused inadvertently during your recent stay with us. We are glad that you found the hotel to be good, but we regret that our service failed to impress you. We do have bellman at the hotel who assists hotel guests with their baggage. We do... More 

Kuala Lumpur, Malaysia
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked into an executive room, interior felt like standard room but with flat screen TV, am guessing it could be. Room had all amenities, as i wanted but 1 major complain was i did see small cockroaches in the room, near the mini fridge, and bath room , every day of my stay, that was a real put off... More 

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared on your recent stay with us. Though we are happy to learn that you found us Value for your money & appreciated our room amenities & breakfast options, however we take your feedback on presence of pests in rooms, door card not... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Staying for 1 night. It's a cramped space with limited parking lots. The location in chowkit made it's easy to find eating place. The staffs were helpful especially during finding my parking space. The rate is acceptable with the ranks. The room was smelly upon entering and the view from balcony was living quarters that eyesore to see

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! At the onset I apologize for not living upto your expectations during your recent stay with us. We are a mid market hotel focused on providing value for money to our guests. We do have various category of rooms which offer different views. Some of our Club rooms offer a spectacular view... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel is in a by lane.The surroundings are average but good thing is they are really cheap. may be not very good locality for a tourist to walk around and explore. Service- no complain at all. Guards at the door , staff and Manager were always welcoming you with smily face. Same Breakfast buffet will not at all please you... More 

Was this review helpful? Yes
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared on your recent stay with us. I am happy to learn that you had a good stay with us & found us Value for money option. We are located on Jalan Tiong Nam next to Jalan Raja Laut in Chowkit area which... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Television need to replace. Breakfast have many choice and delicious.expecially its croissant. Near public transportation. Easy access. Wide pool. If you like to shopping at the GM... this is the nearest hotel .

Review collected in partnership with this hotel

Was this review helpful? Yes 2
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback on your recent stay with us. We are delighted to learn that you enjoyed our breakfast spread, swimming pool facility & found the location convenient to stay and shop. We do have television in working condition in all the rooms, however based on... More 

Guwahati, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I and my husband stayed in this hotel for 4nights. The buffet breakfast had variety but it was always crowded & the items finished fast.The swimming pool on the top floor was average.Restaurents,taxis,shops can be found outside the hotel within walking distance.Lunch & dinner are also served in the hotel's restaurent which I found a bit expensive.The hotel seems old... More 

Was this review helpful? Yes 2
ManendraSharma, General Manager at Citrus Hotel, responded to this review

Dear Guest, Greetings from Citrus Hotel Kuala Lumpur! I thank you for your patronage & candid feedback shared on your recent stay with us. We take your feedback seriously & consider it as a way to learn on our areas of improvement at the hotel. We have our breakfast service open until 10.30 am & we timely replenish the dishes... More 

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