We booked a suite room for less than US$100 per day. The hotel is in an excellent location, 3 mins walk to a huge new shopping center, mall etc with dozens of restaurants, shops, bar etc. There is also a new air conditioned walkway that connect the hotel to the Petronas towers, Convention Center etc. Night life in Bukit Bintang...
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My first and last stay at Novotel Kuala Lumpur. After checked-in late, we discovered next morning two finger-long mushrooms growing at the carpet edge to the bathroom. We challenged housekeeping to do their job without pointing out the problem, but it was overseen again. Our complain was handled swiftly and professional with a free upgrade to a decent suite room...
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Dear Guest,
Thank you for your feedback on your recent stay.
Please know that your feedback both via this website and via our Front Office staff has been taken seriously.
Rest assured that your comments will be used in our Associates Meetings and we will ensure relevant trainings and checks are in place to avoid such incidents.
We do hope...
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Great, friendly,efficient, and wonderful staff at the reception.. they never say no to any of our request and go all the way to make our stay such a wonderful holiday in Kuala lumpur. Nice room was given.My sincere thanks to lawrence who was check in and also check us out with efficient.He took great care of us while stay there...
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Dear Guest,
Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.
We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.
We look forward to your return.
The Management Team
Novotel Kuala...
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Spent one week in this hotel. Stayed on the executive floor, and the room was a good size. The staff were very attentive and excellent in general. The gym facilities were very good, and there was a nice outdoor pool. The hotel is roughly halfway between the main shopping area (Bukit Bintang) and the KLCC mall (Petronis Towers). The monorail...
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Dear Guest,
Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.
We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.
We look forward to your return.
The Management Team
Novotel Kuala...
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My wife and I have previously stayed in this Hotel in April 2011 and found it great. We decided to stay again in May 2012. We booked from 7 - 9th May and were allocated room 2610. prior to our first night I subsequently booked 4 additional nights. The service from the staff is magnificent and hotel facilities are good....
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Everything was good except that they do not cater to vegetarians at all. Very little choice for vegetarians. The buffet breakfast had hardly 1 or 2 vegetarian items. Even the bread was with eggs.
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Dear Guest,
Thank you for your feedback on the selection of vegetarian items in the menu.
Rest assured that we will look into the situation and remedy it soonest possible.
Best Regards,
The Management Team
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