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All 270 Kuala Lumpur hotels

Hotel Novotel Kuala Lumpur City Centre

4.0 of 5 Hotel   |   2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
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Ranked #64 of 270 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 2 days ago
spider184 Zurich
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2,590 reviews from our community

Traveler rating
    454
    1,155
    680
    211
    90
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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  • Thai first
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English first
Perth, Australia
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The position of the Novotel Kuala Lumpur City Centre is great. Across the road is the Pavilion Shopping Center with 6 floors of food, clothes, jewellery, and electronics and with the Australian Dollar getting nearly 3 Ringgits the prices are excellent. Also the Petronas Towers, with another 6 floor shopping center is about 15 minutes walk. This hotel was easy... More

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Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Ideally, if it was possible, I would give this hotel 3.5 stars (signifying good) on the Tripadvisor scale, instead of 4 (signifying very good). 3 (average) would have been too harsh. I stayed at the Novotel Kuala Lumpur City Centre for 12 nights on a business trip in a "Superior Room". The room is perfectly fine - there is nothing... More

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Jikon L, Thank you for your detailed review of our hotel and giving us 3.5 star rating on the Tripadvisor scale. We appreciate your compliments on our flawless Housekeeping standards, prompt service and delicious food. Your feedback however on the wait staff's communication standard is of great concern to us and it is only through them are we able... More

Bandung, Indonesia
1 review
4 of 5 stars Reviewed 6 days ago NEW

Good location, nice hotel, staff fantastic. Staff: perfect Room: Excellent Position: Excellent Why not Exellent for all? Prices of diary things ( mini bar, drinks, etc... expensive...3 or 4 times the current price in KL).

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Paulo M, Thank you for your feedback on your recent stay with us, we are glad that the location, staff and room were rated excellent! Looking forward to your next visit to Novotel KL. Best regards More

Mumbai (Bombay), India
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Advantage of this hotel is only its location as its in close proximity to all shopping destinations. Rooms are too old with poor lighting. Toilets badly needs renovation. Furniture in room also lost its shine. Lifts make scary noise while moving. You will never find staff at front office in welcoming attitude or smiley. You will find some of the... More

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear atulpendse, Thank you for your valuable feedback. I am sorry to learn of your unpleasant experience during your recent stay at our hotel, of which you found not up to the Accor standard. Our server Mr Abishek truly appreciates your compliments as well as our F&B Team who are pleased you enjoyed the food. As for the cost of... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is My first time in novotel. Hotel in nice place. All thing good but customer service in square are very good the boy Hossain serve very nice and I ask some questions and he answer confidently and he's skill very good. I really enjoy in novotel.I will come back again

Was this review helpful? Yes 1
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Akash S, thank you for your great review and your compliments have been forwarded to Hussain. Do tell your friends and families about us! Best regards More

Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 4 nights in September for work. Just like all others TA comment, good location. Very near to the KLCC convention centre and Pavilion shopping mall. Check in was ok, Check out was ok. Staff are ok, nothing fascinating. Everything is alright. It is clearly a business hotel of all Novotel Standard. Cool and Efficient.

Was this review helpful? Yes
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Ultraman87, Appreciate your complimentary comments on our location. Sincerely hope you come back soon! With very best wishes More

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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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