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Hotel Novotel Kuala Lumpur City Centre

4.0 of 5 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
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Hotel Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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2,759 reviews from our community

Traveler rating
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    1,230
    711
    228
    96
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Strategic location behind Pavilion and walking distance to KLCC, Jalan Alor and the golden triangle. Helpful service staff. Improvement areas are the thin walls and hard mattresses. Bad for light sleepers.

Review collected in partnership with Accorhotels.com

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Suzhou
Contributor
15 reviews 15 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a very pleasant stay for 3 nights. The hotel had friendly helpful staff. It was comfortable and breakfast had a good range, omlettes nice but some things under the warmer lights were barely warm. Good position for walkway to twin towers and close to monorail.

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Hanoi
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Having to wait 30+ days to have my security deposit money returned after having received full payment for booking 30 days before arrival. Part of good service? Priority check-in upon arrival -" sorry sir we forgot". Quality service? Explaining very limited service to Accor Club Members & limited information on facilites & services within Hotel by Receptionists upon arrival -... More 

Review collected in partnership with Accorhotels.com

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I predominately stay in accor hotels and this stay was disappointing. The staff were not attentive and did not seem interested in what they were doing. We ate in the restaurant on the first night only to be told that we could not have certain dishes on the menu as they did not have the ingredients and every morning at... More 

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Melbourne, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great location, and cost effective. the staff were genuinely friendly and helpful. The room was a good size for 2 people, with a large double bed. The cost was very reasonable, and included breakfast. good value for money

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Peter B, Indeed a pleasure to serve and take care of you as our regular guest. Appreciate your support and your patronage. Best wishes More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is located right next to Pavillion Kuala Lumpur and is just a stone throws away from the Twin Towers. Perfect for shopping and quiet although in the heart of the city. Perfect for small families and the business traveller.

Was this review helpful? Yes
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear nesarajah, very happy to receive positive review, they are definitely words we love to hear! Looking forward to having you with us again. Best wishes More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Here are some of the issues I wish to bring to your attention: I have booked for a "Executive Room 1 King Size Bed" First room: #2210 - The toilet was making flushing sounds throughout the night. - A very slow sink drain - When AC is turned off, could smell of smoking cigarettes I called the reception with regards... More 

Was this review helpful? Yes 3
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear ehanworld, Appreciate your general feed back. We will look into the condition of your room 2210 with all your remarks given to Engineering department. Sincere apologies for the lack of hospitality shown to you since you are an avid traveller and first time in Novotel KL. I will definitely highlight this issue with the Front Office and F&B manager... More 

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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Cheap Tickets, Agoda, Despegar.com, Travelocity, HotelTravel.com, Expedia, Odigeo, ACCOR, EasyToBook and Tingo so you can book your Hotel Novotel Kuala Lumpur City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl
Hotel Style:
#27 Spa Hotel in Kuala Lumpur
#44 Luxury Hotel in Kuala Lumpur

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