I stayed here on business in May 2013, having taken heed of the reviews below (and some others of nearby hotels). The location could hardly be better, with the Petronas Towers only 5 minutes walk away, and the main malls are even closer. The hotel is very clean, modern and has a spacious and light reception and bar area. Staff... More

Love the location. It's just opposite to the Pavilion mall which is great. Price is good, worth the stay, however, the location in googlemap is misleading. (Just a comment on the reception, I was asked to wait 2 hrs to get the room though I arrived at 2pm, luck me, I asked why then she checked and gave me the... More

I wish we had more time here to explore the walkways surrounding the Hotel both for shopping for myself and for ease of locating the twin towers and telecommunications tower. So close to some excellent bars and food outlets in a great shopping area. Also close enough to the Pub Street and the cheaper shopping centres- so walk it.! You... More

I stayed in Novotel Kuala Lumpur from 13 - 16 May 2013. I used to stay here about 3 years before and then moved to Renaissance after the lousy service here. Decided to give it a try again, because of its excellent location and most of my meetings were in Pavilion Mall. Check in was fine. I checked in late... More

The room looked too old. The bed & furniture uncomfortable. In my room the chair broken, we did not sit it ..worried fall. AC noisy. TV very less channel. Staffs at reservation not friendly. I am a member of Accor Advantage almost 5 years, I know the terms, no need explanation like a stupid traveler. Food is good but taste... More

My wife and I stayed at this hotel on two occasions during May 2013. First time was for 4 days and the next was overnight. On both occasions we were warmly welcomed by porters and reception staff and the booking in / out was very courteous and efficient. Both rooms, 1901 and 1804 were very comfortable, spacious, quiet and very... More

Room very spacious and clean , check in and check out very smoothly , the concierge staff very helpful . Hotel located in the heart of KL , very great location . Next to the Pavillon shopping mall , easy to shopping .Breakfast not many variety .

First of all I really appreciate extending the check out time two hours to agree with my flight departure time. Generally everything was good except for: - The bathroom which needs plumbing work where it was causing nuisance reduces comfort. - TV channels was very limited and mostly local.

We arrived at Novotel quite late in the day (Monday @10pm) to a very friendly reception. When we walked into our room our first impression was very disappointing, not only because the room was quite standard, but we were expecting special benefits considering we were still on our honeymoon, we at least expected an upgrade (executive suite) as per our... More