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Hotel Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
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Hotel Novotel Kuala Lumpur City Centre
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2,902 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
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Manila, Philippines
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

2 min walk to the pavillion. Arrived around 9am and room was ready in a few minutes. Room was average and cozy . Good value for money. Very convenient to walk to the walkway going to petronas. Would definitely come back

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Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel for 4 nights. I was disappointed by the standard of the room in this hotel. It suppose to be a non smoking floor but the guest next room smoke during the day and they made so much noise in the middle of the night and smoke inside the room. I have feedback to the front desk... More 

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Sibu, Malaysia
Level Contributor
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Hotel room is nice, comfortable and made me want to go back again. Hotel food is quite nice and affordable. You might need a GPS like me if you are the first timer at Novotel Hotel KL. Ambiance quite nice

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Jakarta, Indonesia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Currently, my family n I are still staying at the novotel KLCC. The hotel is located in a very strategic location, which surrounded with malls that make it very easy to find food n shopping. Also located in a walking distance to petronas tower, pavillion, bukit bintang. Nowww.. When u think hotel in very good n strategic location must has... More 

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2 of 5 stars Reviewed 5 days ago NEW

Just recently stayed at the Novotel and boy was it a big disappointment. Its suppose to be a 4 star hotel..but felt more like a 2 star motel. Location is great, but service is crap. No greeting or friendliness. I would also not recommend Novotel for families with young kids cos i had the misfortune to find out the hard... More 

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear S M, Thank you for your honest feedback, your opinion will great improve our standard of service. we are very sorry to hear you received poor service from Front Office. As with all comments we will certainly use it to learn and improve from our shortcomings, starting with more stringent customer relations skills training provided to all our frontliners.... More 

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Melton, Victoria, Australia
Level Contributor
14 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Was a little disappointed by the standard of the room. Needed refurbishment and was a little small. I think the rooms are a little overpriced for what you get. Service was solid but nothing special. Next time I will pay a little more and stay at the Traders again!

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Mark H, Sincere apologies for not meeting your expectations during your stay and we most definitely appreciate your feedback. Reviews like yours will definitely help us achieve our target. As for the rooms we are planning very soon an upgrade project such as all our pillows, mattresses, shower heads and even gym equipment in the sports centre on level... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Stayed 2 nights. No hot water in the morning or at night. On arrival mini bar had not been replenished and there were half empty drink bottles in the fridge. Noticed that the bath towels were frayed. walls in corridor damaged and pain peeling. Took two calls to room service and 30 minutes to get some fresh milk to the... More 

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Paul F, Thank you for the feedback on Tripadvisor, sincere apologies for not meeting your expectations during your recent stay. We strive to be one of the top city hotels and indeed being under the Accor group we definitely have to ensure a certain level of professional standards are maintained. As with all comments we will certainly use it... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

We have been trying few hotels in KL, few Novotel worldwide, and Novotel KL is definitly the worse : - employee deserve a basic training of good maneers (Hello, Welcome in Novotel, Please, Thank You,...) including a smile on their faces. - room finition is poor compare to hotel with same pricing/standard. For example we had the surprise to find... More 

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Mathieu D, thank you for your honest review, we sincerely apologize that your experience did not meet your expectations. We take each comment seriously as we are committed to serving you better in every visit. We understand your concern on the breakfast area which is why we have decided to move to a bigger space with more seating capacity.... More 

Upper Hutt, New Zealand
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 4 nights in late May. As I was travelling with my daughter we had a Superior Twin room. It was on the 16th floor, quiet and very comfortable. Hotel staff were friendly, courteous and assisted with our tour and taxi arrangements. The hotel is well located close to everything with the metro just at the corner.... More 

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Gypsywillow, Thank you for your generally positive review on your recent stay. We are humbled by your 100% tribute to the associate team, services and amenities provided. My team and I forward to welcoming you back very soon! best regards More 

Knoxfield
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights on the Club Level. On check in the staff we not very friendly, didn't really acknowledge us, just did his job, gave us our rooms keys - that was it! It doesn't take much to ask how you are or how your day has been or even smile. He did not explain anything about the... More 

Was this review helpful? Yes 1
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Karen K, Thank you for sharing your honest comments with us, we take each of them seriously. We are glad that overall your stay was ok however service was not really up to your expectations. We acknowledge your disappointment with our staff during check-in as well as breakfast spread. Sincere apologies but please rest assured our food and beverage... More 

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