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Hotel Novotel Kuala Lumpur City Centre

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2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
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Hotel Novotel Kuala Lumpur City Centre
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Hotel Novotel Kuala Lumpur City Centre
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2,856 reviews from our community

Traveler rating
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    1,276
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    103
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Guildford, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed today NEW

I booked the Novotel as the rate was competitive and it is in a good location. Unfortunately the experience was disappointing and not up to the Novotel brand standard I have experienced elsewhere. Why did check-in take over 10 minutes (there was no queue - just the time to process). Why couldn't I use the 20% discount voucher provided for... More 

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1 review
4 of 5 stars Reviewed yesterday NEW

We ,a family of 4 (2 adults and 2 young children) stayed in a Junior Suite on the 26th floor for 5 nights. We enjoyed our stay ,particularly the evening snacks on the 28th floor Executive Club. Our children just loved it and were readied to go for the snacks exactly at 5.30 pm. The swimming pool for the adults... More 

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Ho Chi Minh City, Vietnam
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is in the city center and just 10~15 minutes walk to KLCC. The shopping mall, Pavilion, is just 2 minutes walk cross the road. The wifi is good, and it's quiet at night. The only thing not recommended is the buffet breakfast, not many choices and the area is not enough for the morning time 8:30, especially during... More 

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Tracyholiday, We thank you for your feedback especially on the location. Your comments on the breakfast spread has been relayed to our Executive Chef and Food & Beverage Manager who will try to expand the food variety served at breakfast. Good to know that our location and transport served you well, we hope to have the opportunity to welcome... More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed 3 nights as there was an offer for Accor card members. The hotel has a great location but the service standards were mixed. It's location is ideal for shopping as it is right next to Pavillion and the elevated walkway linking Pavillion to KLCC. Sadly, the hotel does not have a link or covered walkway to this elevated walkway.... More 

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear EggsFlorentine, Thank you for your generally positive review on your recent stay especially value-for-money room and great location, however we acknowledge several complaints you have highlighted which we sincerely apologize. Regarding the language proficiency of some of our Housekeeping staff, our Human Resource Manager duly notes your feedback and may plan to incorporate English classes to overcome the language... More 

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Pros: Good Location, clean room and breakfast. Cons : My company booked this hotel for me because of free WiFi, and it mention it is a "HIGH SPEED INTERNET ACCESS". But I can tell you that the hotel is trying to make a joke with the guest as during my 2 nights here, the internet are not working at all.... More 

Was this review helpful? Yes 3
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear TanWL, Thank you for taking the time to send us your feedback and glad that you enjoyed our location. As for the WiFi disruption, we know that internet access is essential to our guests and that your frustration over this issue is understandable. Upon inspection our IT Technicians have found that the disruption was due to an external device... More 

Travelers are raving about these Kuala Lumpur hotels

Colombo, Sri Lanka
Top Contributor
134 reviews 134 reviews
73 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed 1 week ago

We are gold accor members and even with the advantages that that brings staying here was only very average and a once only experience. In fact food and drink in KL is so cheap and readily available it is of no advantage or convenience to have breakfast here or the premier floor/lounge benefits that were part of our stay Check... More 

Was this review helpful? Yes 1
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear boski, Thank you for your feedback, we are sorry that your experience did not meet your expectations. Please note that the issues you highlighted have been relayed to all relevant department heads who will take the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. With regards to the delayed check in, it... More 

Kuala Lumpur, Malaysia
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights recently in this hotel which I booked 2 rooms via online directly with the hotel. The location of this hotel is very good as it's accessible to the Pavillion Mall & KLCC via the overhead walkway. We have stayed before & that's why we returned back for our city holiday again. However & sadly, when... More 

Was this review helpful? Yes 1
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Hanifflai, Thank you for your feedback, We sincerely apologize for this unfortunate experience, our new Human Resource team is there to better train and motivate both existing and new Front Office staff, as well as Housekeeping staff. It's not an easy task but as you pointed out we do have pleasant and cheerful staff at the coffee house who... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We loved the location close to Burkit Bintang market. We found the staff to be efficient and friendly, a late check out was not a problem. The buffet breakfast was good value. The room was clean and good quality. We felt it offered great value.

Was this review helpful? Yes
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Peter J, We very much appreciate your positive rating - looking forward to welcoming you back very soon and we hope your next visit will be as pleasant as the previous one. best regards More 

Bandung
Contributor
12 reviews 12 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed one night on 23 April 2015 (U.N Fernando). I chose this hotel because of close access to the mall pavilion and Bukit Bintang Area ... The first came to reception to check in ... none of reception that offers assistance or greeting, he was very busy chatting with his friends in front of me. when entered the room... More 

Was this review helpful? Yes 1
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Putra k, Thank you for the feedback on Tripadvisor, sincere apologies for not meeting your expectations during your recent stay. We strive to be one of the top city hotels and indeed being under the Accor group we definitely have to ensure a certain level of professional standards are maintained. As with all comments we will certainly use it... More 

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