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Hotel Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
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1 room 1 guest
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Hotel Novotel Kuala Lumpur City Centre
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2,960 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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Mumbai (Bombay), India
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

As I write my review from the hotel, I still have one more night to go here and am wondering why did I make this as my hotel choice. This is definitely not Accor standards. The management really needs to look into making this a world class hotel in such a happening city where you get spoilt for choice of... More 

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Rengat City ..Indonesia
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

this is not my first stay at novotel kuala lumpur.... the hotel still awesome at usual but unfortunately the furniture seems quite old already need to be renovate.....during the stay i find out the the air conditioner not cold enough even in the lobby

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Hendry E, thank you for your honest review, we take each of them seriously as we are committed to serving you better in every visit. We wish to inform that we are planning very soon an upgrade project such as all our pillows, mattresses and shower heads. Our technicians are determined to improve the air conditioning no matter how... More 

Kuala Lumpur, Malaysia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Let's begin with the reservations. I purchased an Accor Advantage plus package which was quite pricey for me and I wished to use a few vouchers this month before the expiry. The Tele reservations went well and I got booked into Novotel KL. I also enquired on the restaurant voucher for lunch and dinner, and was told to present it... More 

Was this review helpful? Yes 1

Travelers are raving about these Kuala Lumpur hotels

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I was travelling for business and stayed in two hotels on my trip to KL. Unfortunately the Novotel in KL did not deserve either the 4* rating nor did my room deserve the Executive Premium Room status. Arrived to the executive room that was sweltering. After about 30-45 minutes waiting for the air-con to finally kick in I requested a... More 

Was this review helpful? Yes 1
A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

The front counter staffs hardly smile. My request to change room due to faulty aircon was not properly processed and i had to explain all over again to different counter staff each time. Had a plate of fruits and a welocme card in my room, but was not addressed to me. Been staying a few times in Novotel klcc for... More 

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear sir/madam, Thank you for your honest feedback, sincere apologies for not meeting your expectations during your recent stay. We strive to be one of the top city hotels and, being under the Accorhotels group, we would like to ensure that professional standards are maintained. As with all comments we learn from it to improve our shortcomings, starting with more... More 

Australia
Level Contributor
109 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 1 week ago

Have not stayed in KL for a while (just passing through so use the Tune at KLIA2 instead). This time stayed at the Novotel again and it has not changed. Good standard, nice staff and you can walk to the Petronas towers under cover in air conditioning. Just cross the road to the Pavilion and follow the signs Good location... More 

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear BenDaniels, Thank you for your great feedback. We are humbled by your 100% tribute to the associate team, services and amenities provided by the hotel. Positive reviews like yours are what keeps everyone in the team going! We are delighted to hear that you will return your stay with us. Looking forward to your visit again! Best regards More 

Seoul, South Korea
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

I cheked in this hotel just 16hours ago. This hotel's location is great for me. and they upgrade my room. so I'm very happy about 30min. But this room's washand and bathtub' sdrainage system is broken. It is ok to me.it's not that bad. but a terrible noise could be heard all the way in the room. I can't sleep... More 

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NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear jaewoong88, thank you for your honest review. Rest assured we take all guests’ feedback seriously and being one of the few popular 4-star hotels in KL we certainly have plans to do whatever it takes to remain competitive with other hotels. For a start we are planning very soon an upgrade project such as all our pillows, mattresses and... More 

Melbourne, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Quite typical of Novetel standards worldwide, the Kuala Lumper Hotel is well placed between the Twin Towers and Pavillion... no shortage of shops and utilising the above ground walkways.. little traffic to deal with. Rooms, meals & service are all of a high standard.

Was this review helpful? Yes
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear MWB_13, Thank you for your great feedback. We are humbled by your 100% tribute to the associate team, services and amenities provided by the hotel. Positive reviews like yours are what keeps everyone in the team going! We are delighted to hear that you will return your stay with us. Looking forward to your visit again! Best regards More 

New Delhi
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Its a good place to be , if you are a shopaholic and want to be near buisness centre also . you have great connectivity to train , taxi for food , night out and excellent restaurant below in hotel . Its staff is really helpful and will offer you correct advice for nearly every thing . only thing they... More 

Was this review helpful? Yes
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear DreamTraveler77, We very much appreciate your excellent rating. It is always a great motivation to receive positive feedback which I am sure will serve as an encouragement to all of our staff. We hope your next visit will be as pleasant as the previous one. Looking forward to your visit again! Best regards More 

Hotel Review Summarization

What travelers say

  • Great location(22)
  • Very good(18)
  • Junior suite(14)
  • Shopping mall(10)
  • Executive room(9)
  • Buffet breakfast(7)
  • Petronas Towers(6)
  • Staff were friendly(5)
  • Twin Towers(5)
  • Petronas towers(3)
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Adult's Pool (11)
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Superior Room (40)
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The Hotel (56)

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