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Impiana KLCC Hotel

4.5 of 5 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
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Certificate of Excellence 2014
Impiana KLCC Hotel
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Impiana KLCC Hotel
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1,823 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I recently called the hotel to find out some information about its locality services etc as I am visiting kuala lumpa for the first time. The hotel assistance asked how long I'm staying and I told her , a period of 2 month. She said to email reservations as they can provide a better deal for a long term stay.... More 

Was this review helpful? Yes 2
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear Micky-syd Thanks a lot for your feedback. We truly apologise for the unfortunate experience which is certainly not the way we respond to our customers usually. Kindly contact us under the following email to be able to solve the matter fast: info.klcc@impiana.com Rest assured that you will not be disappointed when choosing our hotel to experience true Malaysian hospitality.... More 

Butterworth, Malaysia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

this is my first time check in in klcc area, the check in was fast, warm welcome and cold drinks upon arrival, we choose this hotel because it is the nearest hotel to go to aquria the next day. i love the hotel scent. there is air condition walking bridges connection to aquaria and pavillion. unfortunately there is no children... More 

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impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear Maneh Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. We are indeed very pleased to hear that you had taken advantage of most of our ‘plus points’ and we hope that you will find time to visit us again soon. More 

London
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there as it is very close to major shopping centres in Kuala Lumpur which are Suria KLCC and Pavilion. There's the air-conditioned walkway towards those centres which made it very convenient. The cleanliness of the hotel was just excellent. The standard is also pretty high up for a hotel of four star rating (and also the price). We... More 

Was this review helpful? Yes 1
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear PyaesonOo Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. We are indeed very pleased to hear that you had taken advantage of most of our ‘plus points’ and we hope that you will find time to visit us again soon. More 

Kingston-upon-Hull, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 3 nights on our way back from New Zealand ,really centrally located near the towers and shopping mall. We up upgraded to club level on arrival as there was a promotion on and we were really glad we did . we had a big room on the 20th room with a super view of the towers and enjoyed... More 

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impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear Pat K Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will find time to visit us again soon. More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

I really happy with an excellent service by a friendly girl from Indonesia, Nadine. When I entered the door she was smiling and very welcome. I sat alone in the lobby and she came and talked with me. Really she took away my boredom because waiting for friend. And she offered me a welcome drink and the menu. I thought... More 

Was this review helpful? Yes
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear Caroline Amel Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. Your compliments will be forwarded to the staff, Ms Nadine her superior. As we have trained our employees of all ranks to uphold customer service with great importance, your compliment is music to our ears. We do hope... More 

Doha, Qatar
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we had 2 nights here whilst on our way back to the middle east from Australia. Its a great location, right across the road from the Metro system in KL. which is a easy and cheap way to see the city. Rooms are large, a good size. We are a family of 3 so it was nice to have some... More 

Was this review helpful? Yes 1
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear Ladykeets Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. May I say that my team and I are very grateful to hear of your good experience in our hotel. We hope that you will find time to visit us again soon. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The location is perfect just 2 mins walk to petronas..more than the location it was the hospitality of the staff that made our stay memorable..on check in mr. Kumar at the desk updraded us to a delux room which was spacious and overlooking petronas ..the concierge was very helpful during our stay..especially mr. Hafifi and mr. Arzan. Thanks impiana for... More 

Was this review helpful? Yes
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear Mananaditi Thank you for your review on TripAdvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. As we have trained our employees of all ranks to uphold customer service with great importance, your compliment is music to our ears. May I say that my team and I are very... More 

Kuala Lumpur, Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I cannot think of anything we are not happy about here. For a relaxing holidays with my BF. Staff is very friendly, pleasant and helpful. Juices, coffee, cocktails, fruits, snacks are complementary. Pools and the room are very clean. We really had time here and probably will come back next time. Stayed December 2014

Was this review helpful? Yes
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear Rainbowyong Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and... More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for three nights during XMAS 2014. We had two rooms and were upgraded to the Club Room. We requested for connecting room since we were travelling with our two sons. Service was excellent and staff were very friendly . For breakfast ,we had two choices two choose One Western on the 15th Floor and the other option at... More 

Was this review helpful? Yes
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear Bobby 158 Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. We are indeed very pleased to hear that you had taken advantage of most of our ‘plus points’ and we hope that you will find time to visit us again soon. More 

Petaling Jaya, Selangor, Malaysia
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

it was one of the most awful stays ever. Staffs didnt know their facts. We wanted the club facilities and services so we paid the extra, but nothing was delivered. none. the staffs didnt even know, that we cant check in on the 15th floor, so we went in circles three times and had to check in at lobby (... More 

Was this review helpful? Yes 4
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this review

Dear Sunshine Z Thank you for your review. We profoundly apologise for any inconvenience caused during your stay – as you can see from many positive TripAdvisor comments, your unfortunate experience does not at all reflect the usual standards of service at our hotel. There is no doubt that we had some shortcomings which are not acceptable on the day... More 

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Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
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Also Known As:
Hotel Impiana Klcc
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#17 Family Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#20 Luxury Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur

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