I live in this hotel from 8th to 10th February 2012.The counter staffs gave us good service at all.Very friendly and helpful service.The room is clean and tidy.But the air-cond still need improve.The wifi service is bad.Sometimes even I connect it,but the line is very slow.I can't open my facebook.The corridor don't have CCTV.It might be little bit danger for...
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Dear JyTeddy,
We are happy and pleased with your kind and positive feedback towards our service rendered to you during your recent stay with us. Service and guest experience is our main GOAL and PRIORITY here in Citin Pudu.
Partially, we regret that the Wi-fi connection were not up to your good standard, this is due to high usage and...
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we've been there for 4 nights. The room didn't have a fridge, but there was a safety box.
free wi-fi was available, but the quality descended in the corners of room (the best place in our room was in the bathroom!! ). The breakfast was quite mediocre, no variety but seemed fresh and clean. Good view of the twin towers...
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Dear BehnamBi
Greetings from Citin Pudu,
Thank you for choosing us as your preferred accommodation during your recent trip to KL.
We do appreciate all feedback as we are very focused on improving our service, and we wish to improve the experience for all guests. We have noted your concern with regards to our breakfast variety, Wi-Fi connection as well...
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I was absolutely horrified with the service and the condition of the room. My partner and I checked in over in mid December. Even though the room we booked was fully paid the hotel manager told us there was no room available for the weekend. When we did finally get the room just for the few nights before the weekend,...
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Dear ronaaye,
It pains the hearts of us here at Citin Pudu to learn of the less than fortunate experience you had here in Citin Pudu.
We apologized for the shortcomings in terms of handling your booking along with the service and products. Please be reassured that we are fully aware of the threat of this pest and we are...
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We have liaise with Cittin team to arrange a Marriage Proposal Surprise for my sister who went there on 31/12/11 with her bf. We request Cittin to help to decorate the room with Rose Petals for the Love Shape Bed, Small Candles to be place around the whole room, Balloons to be place around the room & 12pcs Rose Flower...
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Dear Huixin88,
It is such a pleasure to learn of your Citin Hotel experience here on TripAdvisor! We are certainly pleased to learn that you have thoroughly enjoyed the stay with us. The team and I are most grateful for your appreciation towards our effort in creating memorable hotel experiences.
Your kind words towards my team here has been extended...
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Dear Citin,
I actually went here once before and it was pretty good but i went again on 26th Dec and I am very appaled with the current service... very disappointing. I must say that the standard has dropped throughout the years. Here are the reasons why. And i hope you would take it into consideration and make the best...
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Dear Jan-nified,
We appreciate the loyalty that you have shown towards Citin Pudu by returning to our hotel. I thank you for choosing us as your choice of accommodation while you are here in Kuala Lumpur.
We apologize that the products, services and amenities of the rooms were not up to your standard. In terms of the service provided by...
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It was a leisure trip to KL with 3 buddies. The price of the hotel was good because I only paid SGD47.00 per night for a superior room plus daily breakfast. The the rooms need a major refurbishment.
One of the rooms that we booked had sub standard conditions such as the old plastic thermos flask, missing bed side table...
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Dear SHAIFULLAH,
We, Citin Pudu, are indeed fortunate to have been able to crossed paths with such an elaborate traveller like your valued self. The details in your travel review allows us to examine our products and service thoroughly from the beginning to the end. This will help us learn, experience, absorb and grow.
On behalf of Citin Pudu, I...
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I am interesting to stay in this hotel because location is very strategic in central of KL, near Bukit Bintang, Petaling Street and all tourist destination.
And i want honeymoon with my wife, so i bought special package plus welcome drink, 1 times lunch, and daily english newspaper. and request Petronas tower view.
For location is true, but for the...
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Dear SALIM34,
Greetings from Citin Pudu!
It is indeed a privilege to receive any feedback from valued guest because we recognized the effort put into it. We thank you for the opportunity to learn and grow to be better service providers.
Citin Pudu is appreciative of the kind words that you have ushered towards our hotel. However SALIM34, we indeed...
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based on my experience for 3 days and 2 nights stay at this hotel, the rooms are very tiny and the worst mattress because I'm always being bitten by insects while asleep and very uncomfortable
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Dear meme s,
It brings us great displeasure to learnt about your experience here at Citin Pudu. We apologize for the standards of the room size and cleanliness that is not up to your standard.
Meme s, if you could kindly send an email to my account oe@citinpudu.com to inform me on the room that you have stayed in for...
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Pretty good value for price. Decent, clean, good size rooms. The receptionists were very friendly and helpful. The wireless Internet was in room, but very unreliable.
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Dear mocchi05,
It is with a grateful heart that we thank you for the time and effort taken to write us a feedback.
We are delighted to know that our product and level of service has prompted you to write this positive feedback towards us. I am certainly pass this on to the entire team as encouragement to keep up...
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We are a group of 4 travellers. Two of us came a day earlier n stayed at this hotel. After reading reviews here n elsewhere the remaining two who arrived a day later decided to stay at another hotel. Hotel is near Pudu bus station n Plaza Rakyat LRT station which is convenient n the free wifi is a plus...
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Dear raras2u,
It saddens the entire Citin Pudu team to receive this said feedback from such an influential and frequent member of Tripadvisor.
On behalf of the Citin Team, I apologize for this little mishap that has befallen unto you. Over the past few months, we have increased our efforts to prevent and eradicate this pest as guest satisfaction is...
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229 Reviews
13 Reviews
12 Reviews
