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Hilton Kuala Lumpur

Travelers' Choice award winner
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3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
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Hilton Kuala Lumpur
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Hilton Kuala Lumpur
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2,223 reviews from our community

Traveler rating
    1,273
    690
    176
    47
    37
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
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There are newer reviews for Hilton Kuala Lumpur
See the most recent reviews
Auckland, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My first time to KL. Great hotel. Food stunning, staff really helpful, rooms really nice and clean. Would be nice if the hotel took a lead on Malaysia's goal to be tobacco-free by 2045 and not have a cigar shop in the foyer, and have no smoking within 200m of the main entrance or in the pool area.

Was this review helpful? Yes 2
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the 5/5 review and we truly appreciate the time taken to share your experience. Regarding Cigar/Cigar shop - Hilton Kuala Lumpur is smoke free in all public areas of the hotel except for Zeta Bar/Club on Level 5 and a designated area outside on Level 8. The retail outlets on level 5 are operated independently... More 

Shah Alam, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

One night stay, I booked King Deluxe Room Family Package, and Emailed earlier to the Hotel Regarding special celebration for our Wedding Anniversary and Wife Birthday.When arrived at the Hotel got upgraded to Executive Plus Room, and as HHonors Gold Member got free Wifi.Thanks for the upgrade.The room was in Level 35, very nice Lake View and decorated with Ballons... More 

Was this review helpful? Yes 3
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, A belated Happy Birthday and Happy Anniversary! Thank you for the wonderful 5/5 review. We truly appreciate your comments and are delighted you had a great stay as our guest. My team and I look forward to welcoming you back and thank you for choosing Hilton Kuala Lumpur. Sincerely Mr Jamie A Mead General Manager Hilton Kuala Lumpur More 

Singapore
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

Was worried when I first walked in and saw that the marketing campaign was "Make it right" implying that this was a common theme. This was probably my 70th or 80th room night for the year and had more issues here in two nights than I did in the last 70 or 80 put together. This is a modern hotel... More 

Was this review helpful? Yes 4
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, We encourage readers of this forum to read the 1500+ reviews on this forum to form a balanced opinion of Hilton Kuala Lumpur. The reported details in this review are very inaccurate and despite extensive attempts to assist our guest we were unable to provide any further assistance. Inspections by our Executive Housekeeper and Director of Operations were... More 

Contributor
18 reviews 18 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel extensively and stay at 5 star hotels all over the world, and I am stingy with my 5 star reviews. But my 6-night stay at the Hilton KL deserved 5 stars. Hiltons are often bland but consistent, but the Hilton KL had a good design and furnishings, and was well organized. I had an executive room on the... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review. We sincerely appreciate the time taken to share your experience with fellow travellers and thank you for choosing Hilton Kuala Lumpur. Your feedback is valuable to us and we will ensure your comments are shared with all members of the team. Wishing you safe onward travels and a warm welcome... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We regularly stay at the KL Sentral Hilton and find their service and rooms of the highest quality. Right from entering the lobby we are made to feel welcome. A special mention for Azman and his team in the Executive Lounge for their excellent service.

Was this review helpful? Yes 2
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely 5/5 review we truly appreciate your custom and feedback. My team and I look forward to welcoming you back and thank you for choosing Hilton Kuala Lumpur. Sincerely Mr Jamie A Mead General Manager Hilton Kuala Lumpur More 

Penang Island, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Room is welcoming, great view fron the room as I was staying at 22th floor. Bathroom is fantastic. Staffs are friendly and helpful. Process of check in and check out were fast. Variety of choices for breakfast available. And wifi is availale.

Was this review helpful? Yes 2
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely 5/5 review. We are proud of our hotel as one of Hilton's flagship properties in Asia and it is wonderful to know that you had a fantastic stay as our guest.. I will be sharing your comments with the team as we sincerely value all communication from our guests. We wish you safe... More 

Jakarta, Indonesia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Staff at Kuala Lumpur has their “act together”. They seem to know what you want before you ask them. Being a Platinum Member I have stayed at many Hiltons all over the world. On my most recent stay (April 2015) at this property I was upgrade to an executive suite with a beautiful city view. The Staff was very... More 

Was this review helpful? Yes 2
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely 5/5 review. We are proud of our hotel as one of Hilton's flagship properties in Asia and it is wonderful to know that you had a fantastic stay as our guest.. I will be sharing your comments with the team as we sincerely value all communication from our guests. We wish you safe... More 

Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is very conveniently located just across from Sentral Station reacheable in under 30 minutes via express train from KLIA. Staff in the hotel are friendly and efficient. Hotel is comfortable, clean and carried itself with an air of dignity and elegance. Its Executive Lounge is comfortable and most ideal to conduct meetings with business associates and friends alike.... More 

Was this review helpful? Yes 4
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely 5/5 review. We are proud of our hotel as one of Hilton's flagship properties in Asia and it is wonderful to know that you had a fantastic stay as our guest.. I will be sharing your comments with the team as we sincerely value all communication from our guests. We wish you safe... More 

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed in this hotel numerous times (at least once a month), and often without any issues, but this must be the first time I had to raise an eyebrow... The hotel must have been full and there were many events that were going on. When I checked in on 23 April in the afternoon I was very surprised... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for sharing your comments and we value your feedback. On the day of your visit it was global secretaries day and we were hosting many secretaries for an evening event and hotel orientation. We do apologise if this inconvenienced you as no inconvenience was intended and all of the activities (30 minutes) were designed very carefully... More 

Tacoma, Washington
Contributor
20 reviews 20 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived in KL around 5:00 am and did not receive confirmation for an early check in. The client service staff was very accommodating and suggested an upgrade. The upgrade cost less and for about USD $150 a night got me into a suite larger than my loft! The room with a view of KL was fantastic. The pool was... More 

Was this review helpful? Yes 2
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely 5/5 review. We are proud of our hotel as one of Hilton's flagship properties in Asia and it is wonderful to know that you had a fantastic stay as our guest.. I will be sharing your comments with the team as we sincerely value all communication from our guests. We wish you safe... More 

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