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Hilton Kuala Lumpur

Travelers' Choice award winner
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3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
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Hilton Kuala Lumpur
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2,362 Reviews from our TripAdvisor Community

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Traveler rating
    1,349
    740
    186
    50
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (2362)
  • Mar-May only
    (557)
  • Jun-Aug only
    (651)
  • Sep-Nov only
    (544)
  • Dec-Feb only
    (610)
All months
Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We arrived here as a family group...Two families... Two couples.. Two kids...Our helper and booked 3 executive rooms. I have to firstly state that the hotel was running full so the staff were put to the test. Check in was good but littered with errors...They got my guest names wrong despite my mention at the booking stage and we had... More 

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Kuopio, Finland
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the Grand Hyatt KL on previous visits and weren't really sure what to expect at Hilton KL, moreover, had never stayed in the KL Sentral area, which made us quite anxious beforehand. Quite honestly, have been (too) used to staying close to the Bukit Bintang area on previous visits and found it hard to change addresses so far... More 

Was this review helpful? Yes 2
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral... More 

Singapore, Singapore
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is the second time I stayed here. Never realized the difference between the Conrad and the Hilton until this time. The check in and out was chaotic. It was like queuing up at a fast food counter. The rest of the facilities are expected of a 5 stars hotel.

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Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for your review of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. Please accept our apology for the very busy check in/out. Over the period of your stay the hotel was very... More 

Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My boyfriend surprise me with a trip to Hilton KL. I was really really happy with the room! My boyfriend booked a suite. And it was really huge! The room consists of a living room, a walk in wardrobe, 2 toilets, a small office and obviously the bedroom. Everything was tremendous. Though there was more like the balcony and a... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral... More 

KL
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My brother held his wedding dinner at the ballroom in 2014, and the experience left a bitter taste. It has taken me almost a year to calm down enough to write this review. We attend their wedding showcase months before and was so impressed by their attention to detail and the quality of the food and service that we all... More 

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Singapore, Singapore
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed again at this hotel in May 2015, almost after 1.5 years since my last stay. My earlier review stands true - which is what matters. Great location, good breakfast and smooth check-in and check-outs. Great for business travelers, ok for adults (don't expect much coziness).

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This is one of the best hotels I have stayed in. Despite my visit being short it was still a very enjoyable one. The room was excellent, very modern and clean. The view ok KL was great and the amenities top class. The breakfast was very good and the staff very friendly and helpful. The fact that it is so... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Had a wonderful experience at Hilton KL poolside. Service was excellent, very friendly and attentive staff.. Special mention to Dalian, fantastic guy. Very helpful with local information, what to see and how to get around. Super friendly. Well done Hilton on hiring such incredible staff. Made my holiday experience even more enjoyable.

Was this review helpful? Yes 3
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral... More 

Singapore, Singapore
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stay at Hilton kuala lumpur for 2 days 1 night gave me a good memorable experience. Location is fantastic, hotel is within the Train hub (KL sentral). Room which i took is the plus room at 24 floor (2424). The room is a bit run down. But overall the room is good for me. The view is impressive. The tv... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for your review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral which is so... More 

Aberdeen
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is our favourite hotel when staying in KL. Very convenient for airport transfer and LRT/monorail for getting around the city. Rooms very comfortable, fabulous breakfast and great staff. I have however marked down the rating by a star as the service at the pool area has severely deteriorated since our last visit. They used to have a full menu... More 

Was this review helpful? Yes
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely review - we sincerely appreciate your feedback and loyalty to Hilton Kuala Lumpur. Concerning our Poolside Boardwalk menu I am pleased to advise you that we will launch a new menu from August 8. The new menu in addition to poolside snacks features some substantial meals. Guests are also able to order from... More 

Hotel Review Summarization

What travelers say

  • KL sentral(27)
  • Executive Lounge(15)
  • Very nice(13)
  • Train station(6)
  • Le Meridien(5)
  • Executive floor(5)
  • Pool area(4)
  • Klia Express(3)
  • City center(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,860 photos of this hotel

Traveler photos: See what travelers like you saw

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Pool/beach area (92)
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Hotel & grounds (113)
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Dining (93)
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View from room (61)
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Family/play areas (3)
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Room/suite (328)
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Business center/function rooms (12)
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Bathroom (142)
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Other (391)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (432)
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Adult Pool (22)
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Amenities (73)
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Kid's Pool with Waterslide (5)
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King Executive Lake View Room (38)
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Lifestyle Suite (98)
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Restaurants and Bars (114)
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The Hotel (36)
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Twin Executive Plus Room (46)

Management photos: Courtesy of the property manager

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All management photos (193)
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Room/suite (60)
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Hotel & grounds (33)
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Business center/function rooms (18)
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Dining (43)
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View from room (6)
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Pool/beach area (5)
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Bathroom (3)
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Other (25)
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