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Hilton Kuala Lumpur

Travelers' Choice award winner
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3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
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1 room 1 guest
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2,417 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (409)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (2417)
  • Mar-May only
    (557)
  • Jun-Aug only
    (706)
  • Sep-Nov only
    (544)
  • Dec-Feb only
    (610)
All months
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

When everything is not perfect, that is when the staff at the hotel either compound the problems, or save the day. The staff in this hotel not only saved the day, but won our hearts and minds by the positive way they dealt with our concerns and made us feel so special. If other hotels are having problems they would... More 

Was this review helpful? Yes
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Nice lobby and staff were polite.Room deco is quite dated but the bathroom is quite nice n spacious. There is no complete bathroom amenities prepared before hand. Perhaps housekeeping forgot to refill. The mattress is not comfortable as it gave me a backache.

Was this review helpful? Yes
Dubai, United Arab Emirates
Level Contributor
157 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a vast, busy, centrally located hotel that has a constant buzz. It is not amazingly luxurious and rooms and bathrooms are nothing to be wowed by. However, it is overall a good hotel for a business trip. Breakfast is great.

Was this review helpful? Yes
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you sincerely for your review of Hilton Kuala Lumpur. My team and I sincerely appreciate hearing from our guests and to know that you enjoyed our hospitality. Concerning levels of luxury please note that we have a number of room categories available with our higher 'plus' categories and Suites some of the largest and finest accommodation in... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nice hotel, big and comfortable rooms - very nice staff - smiling and helpful personal. Nice swimming pool area - great fitness center ... big and very modern equipment and nice wellness area. Internet is not for free except if you're a member of the Hilton Loyalty program The check-in process is long ... and a bit complex

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you sincerely for the very complimentary review of Hilton Kuala Lumpur. My team and I sincerely appreciate hearing from our guests and to know that you enjoyed our hospitality. We wish you safe onward travels and look forward to welcoming you back as our guest when you next return you to beautiful KL. Sincerely Mr Jamie A.... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

To discover KL! Convenient location , close to Metro, buses, easy access to main visit Réception staff: efficient & helpfull Food : very good quality & service Pool Area: excellent place to relaxe Room: clean, Nice overlooking view Good mattress

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you sincerely for the very complimentary review of Hilton Kuala Lumpur. My team and I sincerely appreciate hearing from our guests and to know that you enjoyed our hospitality. We wish you safe onward travels and look forward to welcoming you back as our guest when you next return you to beautiful KL. Sincerely Mr Jamie A.... More 

Glasgow, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Really enjoyed our stay in this modern hotel. Rooms very pleasant and well appointed. Pool area fairly small but adequate. Breakfast choice plentiful and staff made themselves available for any extras. Wouldn't be put off by the security , those used to travelling in Kl will be used to this but may initially be a little worrying. Very good quality... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral... More 

Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Took the family for a weekend stay here, taking advantage of the Hilton Honors privileges. We stayed at the club floor. Club floor suppose to give you advantages of dining and beverages but with the kids, it's really had to take advantage of these benefits. Better definitely useful for breakfast as the crowd at breakfast at the lobby was really... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral... More 

Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel was very comfortable and elegant and for location cannot be beaten, We could go anywhere so conveniently with the Stasion Sentral next door. All the staff were so friendly and helpful. the breakfast selection was among the best I have ever been offered and the view from the restaurant and bar windows was wonderful

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral... More 

Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Always been a regular here but I would just like to say that the enthusiasm from the staff are truly excellent in this restaurant. The food is great and if there's anything that you find not right to your taste buds the chefs will always try to whip up something new on the get go just to please their guests.... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Traveled to KL in the month of November last for an official purpose and stayed in Hilton; Since the visit is very short (a week long) could not enjoy all the amenities of the hotel. First of all its a giant hotel - i was staying on 16th floor -- attached some pics from 16th floor. It is very close... More 

Was this review helpful? Yes
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary review and recommendation of Hilton Kuala Lumpur. My team and I sincerely appreciate the time taken to share your experience on this forum with other travellers and we sincerely value your loyalty to Hilton Kuala Lumpur. It is wonderful to know that you enjoyed our hospitality and location in KL Sentral which... More 

Hotel Review Summarization

What travelers say

  • KL sentral(27)
  • Executive Lounge(15)
  • Very nice(13)
  • Train station(6)
  • Le Meridien(5)
  • Executive floor(5)
  • Pool area(4)
  • Klia Express(3)
  • City center(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Pool/beach area (93)
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Hotel & grounds (113)
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Dining (93)
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Room/suite (328)
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Business center/function rooms (12)
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Bathroom (142)
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Adult Pool (22)
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Amenities (73)
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Kid's Pool with Waterslide (5)
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King Executive Lake View Room (38)
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Lifestyle Suite (98)
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Restaurants and Bars (114)
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The Hotel (36)
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Twin Executive Plus Room (46)

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Hotel & grounds (33)
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Room/suite (60)
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Business center/function rooms (18)
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Dining (43)
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View from room (6)
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Pool/beach area (5)
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Bathroom (3)
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Other (25)
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