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Hilton Kuala Lumpur

Travelers' Choice award winner
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3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
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Hilton Kuala Lumpur
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Hilton Kuala Lumpur
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2,139 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

We had a lovely stay at one of the suites here and the room was large and very comfortable. The staff is friendly and professional. Wilrl stay here again. Food at the restaurants here are of five star quality.

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Rajkot, India
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Really nice Business Hotel even if it is now new. They have very good restaurantes ( the Japanese one is really nice ) and a good "Live Music "club. Good gym and swimming pool but that's usual in most of the 4/5 stars Hotels in KL. For some reasons ( business ) it is my favourite Hotel in KL even... More 

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Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest Thank you for your lovey 5/5 review. We sincerely appreciate your feedback and thank you for choosing Hilton Kuala Lumpur. Hilton Kuala Lumpur is committed to maintaining our position as one of KL's premier hotels and constant reinvestment has ensured we maintain this position. In 2013/14 our all new lobby and restaurants were launched and in 2015 we... More 

Kuching, Malaysia
Top Contributor
75 reviews 75 reviews
47 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for 2 nights in a king deluxe room - very quiet, very comfortable and very well designed. We were very impressed with the room, and the staff all gave excellent friendly service. We would recommend.

Was this review helpful? Yes 2
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the very complimentary 5/5 review. My team and I truly appreciate hearing from our guests and knowing that we provided a great stay for you. We hope to have the opportunity to welcome you back in the not to distant future and trust you had a comfortable trip home. Sincerely Mr Jamie A Mead General... More 

Province of Monza and Brianza, Italy
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Not in the city centre ( 15 minutes by taxi or 2 train stop ). Really nice Business Hotel even if it is now new. They have very good restaurantes ( the Japanese one is really nice ) and a good "Live Music "club. Good gym and swimming pool but that's usual in most of the 4/5 stars Hotels in... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely review and I am very pleased that you enjoyed your stay. Hilton Kuala Lumpur, whilst not the newest 5 star hotel in Kuala Lumpur it is one of the city's premier hotels. Constant reinvestment since opening has maintained the hotel and in 2013/14 we have unveiled all new lobby, restaurants, bars and fitness... More 

Wiesbaden, Germany
Top Contributor
74 reviews 74 reviews
69 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As usual we stayed at Hilton. The rooms are still nice, but need some upgrading soon. The restaurants were upgraded already and are nice and state of the art. We love the Beijing duck at Chynna. The executive floor lounge gets more and more crowded each time we stay there and loses therefore a bit of its "exclusivity". The staff... More 

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Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely review and we thank you for choosing Hilton Kuala Lumpur. My team and I are committed to excellence in hospitality and we sincerely value our guests feedback. Your opinion is appreciated and we value the time taken to share your experience on this forum. We wish you safe onward travels and we look... More 

Derby
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel several times and had been impressed with it until now. Stayed there on the 21st March. Booked an executive rooms with top dollars. I was decieved by the girl that checked me in. I was told she had double upgraded me but infact she had not. 1. I paid extra for the upgrade to... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Please accept my sincere apologies for this very unusual experience at Hilton Kuala Lumpur. At Hilton Kuala Lumpur we are committed to excellence in hospitality as attested to with more than 1500+ reviews on this forum and recognition as a Certificate of Excellence and Top Hotel in Kuala Lumpur. As I am unable to identify your stay from... More 

Manchester, United Kingdom
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I was here on business for five nights and it's a very good hotel. The location is good, adjacent to Sentral railway station, so transport communications are good and as a base for business meetings around the city it fits the bill perfectly. Rooms, food and service are all to the usual high Hilton standards but two things I'd like... More 

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Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely review and we thank you for choosing Hilton Kuala Lumpur. My team and I are committed to excellence in hospitality and we sincerely value our guests feedback. Your opinion is appreciated and we value the time taken to share your experience on this forum. Concerning the 'jingle' I must apologise but I do... More 

London
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed in Hilton Kl first week of March during my business trip Location: very close to Kl Sentral station. Fast, aircon train with wifi will take you from international terminal to Kl sentral in about 30 min for only RM35 There are signs on the station, so I have easily found my hotel and was at check in in... More 

Was this review helpful? Yes
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely review and we thank you for choosing Hilton Kuala Lumpur. My team and I are committed to excellence in hospitality and we sincerely value our guests feedback. Your opinion is appreciated and we value the time taken to share your experience on this forum. We wish you safe onward travels and we look... More 

Chennai (Madras), India
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed at the hotel from 12th to 15th March with our baby. Right from the time I entered my room I only had smiles and pleasant memories till check out. The hotel had placed a baby bath tub, sterilising kit. Toiletries and the crib for our baby. We really appreciate the gesture...the food was very nice with options from... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, Thank you for the lovely review and we thank you for choosing Hilton Kuala Lumpur. My team and I are committed to excellence in hospitality and we sincerely value our guests feedback. Your opinion is appreciated and we value the time taken to share your experience on this forum. We wish you safe onward travels and we look... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This experience arises during my stay at the Kuala Lumpur Hilton from March 16 to March 19 for my business trip. On the day of my check in to the hotel, the staff has assigned me to the room 2225. When I entered the room, to my surprise, the room was actually occupied by somebody. I went back to counter... More 

Was this review helpful? Yes 1
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review

Dear Guest, As communicated to you whilst our guest - again our most sincere apologies for this unacceptable error on check in. As explained due to significant hotel system issues the incorrect room key was issued and this was a genuine mistake by the team member assisting you. Rest assured this was an isolated incident and Hilton has systems in... More 

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