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All 268 Kuala Lumpur hotels

Cititel Express

3.0 of 5 Hotel   |   No. 449, Jalan Tuanku Abdul Rahman, Kuala Lumpur 50100, Malaysia
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Ranked #145 of 268 hotels in Kuala Lumpur
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192 people have reviewed this hotel

Traveler rating
    16
    76
    71
    14
    15
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36
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Hong Kong
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

- Room is clean. Amenities are fine. - Parking is at the back of the building, full of trash on the street, rats everywhere. When i picked up my car in the morning, there was a cockroach inside, scared the hell out of me. Parking area is dirty as hell. - Location is convenient, next to train stations. - Beware... More

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Jakarta, Indonesia
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location of this hotel is perfect... close to shops, restaurant and monorail... even to Bukit Bintang area - only 5 minutes by taxi or 10 minutes by monotrain... if you lucky, you can get a room with a view to Twin Tower.... the breakfast okay... and if you love to shops, this hotel is the right place to stay... More

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CEKL, Manager at Cititel Express, responded to this review

Dear 10Risal Thank you for the good comment in trip advisor. We will be glad to welcome you in future when you return to Malaysia. More

1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel is good the staff are very friendly except for the bell boy at the hotel is useless very rude and irresponsible ! The tour desk at the hotel, they are very kind and helpful ! The transport provide by them was satisfied and also on time the drivers are very well experienced during the tour

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Pune, India
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for 03 nights in this hotel and experience it's great service, cleanliness and good staff behaviour. About the location is good in terms of connectivity as the taxi stand and Mono Rail station is too near. But the road to this hotel mostly little jam in the business hours as this hotel is on main market. The room... More

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CEKL, Manager at Cititel Express, responded to this review

Dear Sumitesh Thank you for your comment in tripadvisor . Our Staff will be glad to hear that service was good and the cleanliness of the hotel to your expectation. Lastly , do drop us an email when you will be coming back. More

Dubai, United Arab Emirates
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 13, 2014

The hotel is a big no for the simple and important point that it is in a completely wrong location. The loud speakers on the road keeps you awake till 1 in the night. Don't expect any breakfast as it is one of the worst. Ac doesn't work at all in the Room. Complaining doesn't really work. In short, don't... More

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CEKL, Manager at Cititel Express, responded to this review

Dear Mukund P We would like to apologize on your bad experience in Cititel Express KL. The loud sound from the street is only during the fasting month. For the breakfast as a 3star we have varieties of local and western food but not Arabian food. Lastly, if our location is not to your expectation you could consider our sister... More

Bukit Mertajam, Pulau Pinang, Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 12, 2014

It is a good hotel but you need to face a massive traffic jam before arrive the hotel with car. If traveling by car, the basement car park is quite hard to be find although it is located under the hotel at the rear entrance. One thing to be improve for the car park is the lighting and cleanliness (I... More

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CEKL, Manager at Cititel Express, responded to this review

Dear Yongzhi Thank you for your comment in tripadvisor. We have improved the lighting of the carpark and for your info there is upgrading ot the market compare to your last stay in Cititel Express KL. More

Manila, Philippines
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 6, 2014

I can say that the hotel's location is not that good enough. There were also mosquitoes in the rooms and in the lobby. The breakfast is buffet style but the food they serve is basically the same everyday. Some of which doesn't have that good taste. The room we got was bigger than what we had expected. It's very spacious.

Was this review helpful? Yes 1
CEKL, Manager at Cititel Express, responded to this review

Dear Angela, Your comment on the breakfast will be forward to our chef and he will take note on the quality of food. Lastly, it is good to hear that our room is very spacious. More

Lucknow, India
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 1, 2014

It was a overall bad experience. Staff was very rude, non responding, after several calls from the EPBX you would be very lucky if they pick up the call. Rooms were pathetic, dirty and in a very bad shape. It would not be advisable for stay for any purpose. Breakfast was just a formality. Lifts were very bad..............smelly. I had... More

Was this review helpful? Yes 1
CEKL, Manager at Cititel Express, responded to this review

Dear Hemant 1301 Firstly, we would like to apologize on the bad experience you face in Cititel Express KL. For you info, all our rooms facing twin tower are all twin bed and the double bed facing the front. We have highlighted this to you and you have the option to choose. Regards to the air condition we will rectify... More

Colombo, Sri Lanka
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2014

It was a very nice hotel situated in strategic location. Chow kit Monorail station is nearby. Rooms were excellent with nice high class bathroom and spacious. Staff arranged a very late night return transport which was very much helpful. Really value for money

Was this review helpful? Yes 2
CEKL, Manager at Cititel Express, responded to this review

Dear Fahim F Thank you for your comment in tripadvisor. Your comment will be forwarded to the department and they will be glad to hear the positive respond. More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 16, 2014

We stayed here for 6D5N. We had to carry our bag up to our room (well i did expect it beforehand so it was ok for me) The room is spacious enough for me and my roommate. Most of the room have yellow-light but we had the white-light which makes the room cosier!! Not to forget, we had the KLCC... More

Was this review helpful? Yes 2
CEKL, Manager at Cititel Express, responded to this review

Dear Tikahy Thank you for staying with Cititel Express Kuala Lumpur. We have noted on the room with white-light>Your comment and feedback will be highlighted to the respective dept. We have always strive for excellence and will definite reinstate the service level. More

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Additional Information about Cititel Express

Address: No. 449, Jalan Tuanku Abdul Rahman, Kuala Lumpur 50100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cititel Express 3*
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Also Known As:
Cititel Express Kuala Lumpur

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Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
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Official Description (provided by the hotel)
Simplicity at its best, Cititel Express Kuala Lumpur is strategically located in the "old-world" charm of Kuala Lumpur along the scenic and quaintessence of Jalan Tuanku Abdul Rahman. Offering 244 guestrooms with 6 room types to choose; Cititel Express Kuala Lumpur provides all our guestrooms with essential room amenities at a great value. Within the 10-minute radius of the commercial districts, financial institutions, government offices, local eateries, entertainment areas, international exhibition centres, as well as major tourist sites; it is also conveniently located along the ring of public transportation. Our own restaurant (The Terrace) which opens daily serving local varieties as well as western cuisine offers our guests the best view on the daily lives of the people along Jalan Tuanku Abdul Rahman. Our Nasi Lemak (rice cooked with coconut milk) which served along with hot & spicy sambal plus other condiments is our best local signature dish. Try out our other local dishes such as Nasi Goreng (Fried Rice), Mee Goreng Mamak (Fried Noodles) or any other dishes that are simply mouthwatering. Cititel Express Kuala Lumpur - Smart, Clean, Simple a hotel that promise to deliver our guests a refreshingly simple yet clean and comfortable accommodation which one would agree to say : GREAT VALUE BOOK NOW. ... more   less 
Number of rooms
244

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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