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PARKROYAL Kuala Lumpur

4.5 of 5 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Certificate of Excellence 2014
PARKROYAL Kuala Lumpur
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PARKROYAL Kuala Lumpur
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1,937 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (415)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1937)
  • Mar-May only
    (477)
  • Jun-Aug only
    (545)
  • Sep-Nov only
    (499)
  • Dec-Feb only
    (416)
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Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed 4 nights, and would return. Plenty of choices for meals at reasonable prices. Friendly staff, clean rooms (although the bathroom tiling needs attention) loved the swimming pool. Great location.

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Brisbane
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel is very tired and in need of a makeover. On my recent trip stayed in a club suite, this was the dearest room on my travels and by far the worst. I find it very hard to find any positives to say about this hotel. Staff are indifferent, rooms are old, not a pleasant experience.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I just spent 5 nights at this amazing hotel. There is absolutely nothing that can be faulted. From the extremely helpful, accommodating and friendly staff, to the cleanliness of the hotel, to the generosity of being given a temporary room until ours was ready as we arrived early in the morning. The breakfast buffet was amazing and... More

Was this review helpful? Yes 1
Australia
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We checked in late & received the same welcome at reception & concierge. Was delighted to be given the same room we always get. Will Definitely return & recommend for great location, good service, cleanliness, friendly & helpful staff.

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Kuala Lumpur
1 review
4 of 5 stars Reviewed 5 days ago NEW

A gem. Fantastic location in heart of KL. Near to monorail and major affordable shopping plazas. Good quality and cheap foodhalls in plazas selling everykind of Asian cuisine. Hotel a great find and absolute gem, when considering the enormous number in this city. No hesitation to recommend. Will be back next year for 2015 Sepang Moto GP from Australia.

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Kuala Lumpur
1 review
5 of 5 stars Reviewed 6 days ago NEW

We recently returned from a 3 night stay at Park Royal KL - there is absolutely nothing negative I can say about the experience! We had high expectations about the breakfast buffet (due to reviews) and we were not dissapointed! The overall service from the staff was outstanding! Omar the traditional tea maker at the breakfast buffet is great! The... More

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MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear lucywest89, Thank you for taking the time to share your review on TripAdvisor. I am delighted to read that you had a great stay with us and everything was exceed your expectation. It is always wonderful to see our colleagues being recognized by our guests and I have shared your nice comments with Che Omar! In regards to our... More

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed for just 2 nights while passing through. We got a club orchid room and I couldn't recommend it more highly. The inclusions with this room were fantastic - the main being the club lounge with complimentary drinks and snacks. The service was amazing and staff were all very friendly and helpful. The room was stunning. We were so... More

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Georgina C, I am very pleased to read your wonderful review and would like to thank you for choosing PARKROYAL Kuala Lumpur your choice of stay. We make every effort to continue provide excellent customer service in creating a memorable stay & guest experience and I am delighted we have been successful in achieving this during your stay. Thanks... More

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My mother and I always stay at the Park Royal hotel whenever we go back to Malaysia on a visit. This hotel is perfect, location, rooms, staff, everything. We stayed in a deluxe room (1114) which was plenty of space for 2 people. The breakfast was fantastic, offering both local, continental and lots of other varieties. The hotel is perfectly... More

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Goldie888, I appreciate your loyalty to PARKROYAL Kuala Lumpur and thank you for sharing your review on Trip Advisor. It is a pleasure to hear that you and your mother had a lovely stay and were satisfied with our hotel facilities. I have personally passed on your wonderful comments to my Spa and Kitchen Team. Once again thank you... More

India
Contributor
18 reviews 18 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We were a family of 2 adults and 2 kids (2,6 years). we booked the deluxe double double room and it was perfect for us. The rooms are decent in size, bathrooms are good too. BF is good.. nothing exceptional, however I have to mention that the breakfast staff was kind enough to pack me some muffins and croissants for... More

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear BCooper123, Thank you so much for taking the time to write a review about your recent stay at PARKROYAL Kuala Lumpur. It is a pleasure to hear that you and your family had a lovely time in Kuala Lumpur and enjoyed our rooms, facilities & restaurants. I have also taken note of your feedback relating to room cleanliness. Please... More

melbourne
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Parkroyal is one of the best KL properties for short and long stays. Has perfect location ( walking distance to all major shopping centers), amazing service and great rooms(very large and clean). I highly recommend to pay extra and stay on the Orchard Club floor so you can have bigger room, snacks all day, drinks from 6.30 pm till 7.00... More

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear jannajanna, Many thanks for the great review. I am happy to note that you enjoyed your stay with us and thank you for your recommendations of our Orchid Club Room as an accommodation choice. We look forward to see you soon for another memorable hotel experience. Mark Losi More

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Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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