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PARKROYAL Kuala Lumpur

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Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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PARKROYAL Kuala Lumpur
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PARKROYAL Kuala Lumpur
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2,181 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (471)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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Melbourne, Australia
Top Contributor
56 reviews 56 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The location of this hotel is great if you want to get amongst all the shopping malls surrounding it. It's also well located for some food & bar options although we did find the better ones were a bit of a walk away. Service at the hotel was pleasant, but like all bigger hotels not very personal or attentive. It... More 

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MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear sjmitchell72 , Thank you for your review. I am happy to note that you recognized our great location and we hope to welcome you back to PARKROYAL Kuala Lumpur in the near future. Mark Losi More 

Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Unexpected gem, booked a Orchid Club room the only way to stay, NO children allowed, very big room with the best shower we have had in ages. Staff are fantastic, location is perfect, excellent value for money.

Review collected in partnership with Pan Pacific Hotels Group

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MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Kelly F, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay, I am extremely happy to note that we have exceeded your expectation and we look forward to see you soon for another memorable hotel experience! Mark Losi More 

Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed 4 days ago NEW

Apart from the location,we were very disappointed with this hotel. We were in an Orchid Club room, which we were promised extra entitlements. We had to pay an extra 250RM for a late checkout. Check in, although personalised was slow and uninformative. Breakfast in the club lounge was minimal and basic. We ate downstairs in the noisy restaurant where the... More 

Was this review helpful? Yes 2
newcastle
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First up this is a well run hotel in a good location to see Kuala Lumpur from. The rooms are a good size with big beds. The breakfast was excellent as well having a great snack restaurant with lush cakes. All the staff were friendly always happy to help and to top it all off the pool send sun deck... More 

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Japan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

One of the old and well known hotels in the neighborhood. The building looks a bit rusty and dated, but the interior is up to the standard with spacious lobby area and decently furnished rooms. The location may be one of the best in KL if you are looking for shopping spree in Bukit Bintang area with all sorts of... More 

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MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear virgin107, Thank you for taking the time to share your feedback on TripAdvisor. I am pleased to read that you overall enjoyed your stay and I have also shared your feedback with our Operations team for their review & improvement. We hope to welcome you back in the near future. Mark Losi. More 

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If like shopping Superb location, in the middle of everything, and within 250 metres of the monorail, LOT 10,Times Square ,Sungi wang Plaza We had a Deluxe room that was more than adequate in terms of space, comfort, and cleanliness will go back great view , food was really niceThis hotel was fantastic.

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Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has the standard by its owned; the check-in process was done instantly with a birthday cake surprises been arrange accordingly. Perfect timing the cake was already ready until we enters to the room. Staying @ room 2119 with big bed and comfy. Breakfast was superb and lunch eating duck @ the Chinese Restaurant.

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Cambridge
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Super location, in the middle of everything, and within 250 metres of the monorail that can get you to or from the airport via Sentral for £7.50. We had a Deluxe room that was more than adequate in terms of space, comfort, and cleanliness, but I wouldn't have rated it as Deluxe for want of a few of the finer... More 

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MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear B0zee, Thank you for your review on Tripadvisor. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We look forward to the opportunity of welcoming you back to our hotel in the near future. Mark Losi More 

Singapore
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It's low season, so reckon I got a good deal via Expedia for a mid-floor double twin room. Somehow GHA never gives deals for its member hotels and you get better deals via Expedia or Agoda. Check-in was effortless (repeat customer), I had hoped for an upgrade - oh well. Room was decently sized - one of the main reasons... More 

Was this review helpful? Yes 2
Scot in Northants
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It is a few years since we stayed here last and were both pleasantly surprised at the changes that seem to have taken place since the last visit. The welcome was first class and our room was large, airy and clean. The staff could not have been more friendly. The quality of the food in house was excellent. If we... More 

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Orchid Club Premier Double Room (30)
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