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PARKROYAL Kuala Lumpur

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Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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PARKROYAL Kuala Lumpur
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PARKROYAL Kuala Lumpur
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2,136 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Top Contributor
154 reviews 154 reviews
35 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed today NEW

Approximately 19 of us stayed at this hotel for up to six days in April 2015 when we came over for my son and daughter-in-law's wedding celebration. In total we had nine rooms booked and they included both superior and deluxe (upgrades). The rooms were very good; the free wifi was reliable and fast; the staff could not have been... More 

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Brisbane, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed today NEW

I have stayed at this property many times over the past year. Its location is a standout. The room quality can be variable and it is generally better to pay a little more. Furniture in some rooms is getting tired with wood veneer peeling off. Comfortable accomodation and you get a good night's sleep. Breakfast is good. Will be staying... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

We enjoyed are stay and the priviledge use of the orchid room and all its facilities. The staff were very friendly and helpful.Rooms were clean and tidy and the Breakfast was good.Hotel was situated in the hub of the city close to all the shopping malls. We also caught a hop on hop off Bus close proximity to the hotel,... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed for a business trip..the room are superb...with bath tub which i dun expect at all. The facilities are great..and the location is the most important point.Just next to lot 10 and walking distance to pavilion.!! But the sad side of my staying..i did lost my iphone..i left in the bed last i remembered but when call they could... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Hotel met expectations, booked the family suite for two adults and two kids 7 & 9. Great breakfast buffet, good pool , clean hotel. Standout was service , I left my SLR camera in the hotel cab at KLIA. Emailed the hotel from our destination and had a reply 3 days later saying they had the camera in housekeeping .

Was this review helpful? Yes 1
perth
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here early in april,it was a 2 night stopover, close to shopping and across road from major outlet, breakfast was included and quite nice with a pretty good variety, we had ajoining rooms good not luxurious but certainly did the job. Would recommend for short stay.

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Johor Bahru
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed at the Parkroyal Kuala Lumpur Orchid Club at least 5 times and wouldn't think to stay anywhere else again because of the value, service and location. (We've tried several 5-star hotels in the city). Love the evening cocktail with gracious service, above average food for a club floor and nice wine selection. Making reservations has always been super... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night with our two daughters 6&7 yrs. I found the reviews on here to over-praise this hotel. Pros - great front desk service and reception is lovely and welcoming - excellent location. You can walk everywhere or catch the tram (although we didn't need to) with heaps of big shipping centres within walking distance - room... More 

Was this review helpful? Yes 1
Bengaluru (Bangalore), India
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It's a luxurious hotel, right opposite sangei wang mall which is great for cheap shopping. People are nice but it's more a business hotel and not many people on holiday stay here. Wouldn't recommend it for vacationers. And also, do not stay here if you are a smoker. No rooms have smoking allowed. You can only go out of the... More 

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear MishaPamnany, Thank you for sharing your review on Tripadvisor. We are delighted to hear that you enjoyed our great location. PARKROYAL Kuala Lumpur is committed to providing our guests and associates with a smoke-free environment. Although smoking is not permitted in hotel rooms, we do provide designated smoking areas to accommodate the needs of guests who smoke. We hope... More 

Stuttgart, Germany
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Location is great, breakfast buffet also very nice and good quality. I wonder though what is wrong with the room service. One day they took all the towels away without replacing them. The next night the room service didn't come to the room at all. When calling for new toilet paper we waited for 2h before we needed to call... More 

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Tobias F, Thank you for taking the time to share your feedback on Tripadvisor. We have noted your feedback for the overall room service to be less than expected and I have shared it with our Executive Housekeeper for his attention, please accept our sincere apologies for the inconvenience caused. We were however glad to read that you enjoyed... More 

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