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PARKROYAL Kuala Lumpur

4.5 of 5 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Certificate of Excellence 2014
PARKROYAL Kuala Lumpur
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PARKROYAL Kuala Lumpur
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2,081 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (449)
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Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

The location is fabulous. The room was spacious and met my expectations in terms of comfort and quality. The room was well furnished and well maintained. Staff were courteous and responsive. I did not use its amenities or had breakfast in the hotel so no comments. I will come back again.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed at the deluxe double rooms for 4 nights. Other than the location of the hotel which is situated centrally in Bukit Bintang area, the housekeeping standards and the poor sound proof rooms are below my expectations of a 4.5 star hotel that is managed by an international hotel chain. Given that this is not the first time where I... More 

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Doncaster, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

If you want to be in the city, and easy walking distance to bars, restaurants & shops this is a great place to stay, near to monorail, hop on hop off bus stop just around the corner Hotel breakfast had lots to off, room very comfortable, no need to go top end luxury, this was great

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Always good to be back at the Parkroyal Hotel KL. We have stayed here on numerous occasion and wouldn’t stay anywhere else in KL. We had the same king suite we had on our last visit (room 2106). We were here for 4 nights and relaxed and enjoyed our time back here very much. The room is really quiet and... More 

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear greyhound804, Thank you for your continuous support and recommending us on Tripadvisor. It is a great pleasure to hear that you enjoyed your stay with us and our team exceed your expectations. We will continue to provide great service and looking forward for your return for another great experience! Mark Losi More 

1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at Parkroyal for the second time and plan to return this year in May. We found it very convenient Easy walk to lots of shopping and we also made use of the Hop-on Hop-off bus going to Central Market and Petaling Street .We also went on a couple of half-day outings to the Bird Park and Batu Caves... More 

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Elia P, Thank you for taking the time to share your review on TripAdvisor. It is a pleasure to hear that you enjoyed your recent stay with us. Our breakfast spread have always received very favourable reviews and I do appreciate your very complimentary feedback. I am also proud to read your recognition of Amir’s efforts to make your... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for two nights and it was very nice! The rooms are small, but very functional, comfortable, and clean. The buffet breakfast was superb with a wide range of food choices, from western delights to local Malay cuisine. The location was great as it was close to the Bukit Bintang metro stop. It was walking distance to shopping... More 

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Amy S, Thanks a lot for sharing your great experience and posting a positive comment on TripAdvisor. It is a pleasure to hear that you have enjoyed your stay with us and everything was exceed your expectation. We look forward to welcoming you back in the future for another great stay! Mark Losi More 

Perth, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at the Park Royal 5 or 6 times now and made full use of the Orchid Club facilities. The location is fantastic, the staff with the exception of one stay a few years ago have really improved a lot and go out of their way to please. The hotel exterior and pool area are starting to look... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear bendalazzi, Thank you for staying with us and taking time to write very nice review on Tripadvisor. I appreciate all your lovely comments towards our hotel and associates. We will continue to provide excellent customer service in creating a memorable stay and guest experience, and with feedback like yours, it is certainly encouraging. Thank you for your continuous support... More 

Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

This is our second time staying at the Park Royal in KL however unlike our first stay we were extreamly disappointed with the the service we recieved. From the minute we arrived we did not feel welcomed and the front desk staff were extreamly unfriendly. The breakfast was appalling. Food wasn't restocked and there wasn't much of a variety. The... More 

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear tasc91, Thank you for taking the time to review about your recent experience at PARKROYAL Kuala Lumpur. We are sorry to learn about your negative experience with the Front Desk and Breakfast at Chatz Brasserie, rest assured that your feedback has been shared with the department head concerned for remedial improvement. We hope we will have the opportunity to... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were lucky enough to stay in the very spacious family suite during our stay. The family suite was exceptional and we all had plenty of room. The staff here are wonderful and were only to happy to help in any way. The pool area was fantastic and was a great way to relax after exploring the city. Breakfast was... More 

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear thebarrys07, Thank you for such a wonderful review, it’s truly appreciated. I am pleased to learn that you and your family had a wonderful stay and were satisfied with our hotel facilities. On behalf of the entire team at PARKROYAL Kuala Lumpur, we look forward to welcoming you back again in the not too distant future. Mark Losi More 

Leeds, United Kingdom
Top Contributor
112 reviews 112 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We arrived late in the evening tired after a day's travelling to be efficiently checked in to our spacious, well fitted room. Thereafter we enjoyed staying at the hotel for two days and found the staff to be both pleasant and helpful, with the amenities as we would have wished for. The swimming pool looked very inviting but we did... More 

Was this review helpful? Yes 3
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear David A, Thank you for taking the time to review about your recent experience at PARKROYAL Kuala Lumpur. It is a pleasure to hear that you enjoyed your stay with us and everything was to your satisfaction. We look forward to welcome you again during your future travels to Kuala Lumpur! Mark Losi More 

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Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#17 Spa Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
#27 Business Hotel in Kuala Lumpur

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