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PARKROYAL Kuala Lumpur

4.5 of 5 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Certificate of Excellence 2014
PARKROYAL Kuala Lumpur
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PARKROYAL Kuala Lumpur
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1,901 reviews from our community

Traveler rating
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    854
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (406)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
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  • Mar-May only
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  • Jun-Aug only
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  • Dec-Feb only
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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Another large hotel; I blame my travel agent! Great lobby, bar, cafe, restaurant and communal areas, good 'front of house' staff, free (slow and frustratingly unreliable) wifi, good location with a monorail station 50yds away and plenty of taxis parked outside the front door at all times or a short walk from everything you need or want. Room 1301 was... More

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Guest, Thank you for your review. I have taken note of your comment relating to room cleanliness. We have addressed it with our Executive Housekeeper and his team for their attention. Thanks again for sharing your feedback with us and I hope to welcome you back in the future for a better experience. Mark Losi More

Frankfurt, Germany
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We have booked at the Park Royal for our business trips to kuala lumpur (Malaysia). We stayed in a Deluxe Room on the five floor, breakfasts, the pool was good, the staff were very nice and over all hotel service is perfect.

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Gossein G Thank you for your review and for awarding us with a perfect scoring. I am extremely happy to note that we have exceeded your expectation. I will be sure to share it with the team and we look forward for your return for another memorable stay. Mark Losi More

Brisbane, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed with 6 of my other friends at this facility from 11th to the 15th Oct 2014. We stayed at Orchid Club Premior King Rooms. You pay little bit more but you are very comfortable & relaxed there no doubt. The facilities at the hotel was excellent. Staff is very friendly & helpful. The location is one of the... More

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MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Sunil D, Thank you for your review and continuous support. It is our pleasure to have you as our guest and we look forward for your return for another memorable stay. Mark Losi More

Malaysia
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We have stayed at the Park Royal a number of times during various business trips to KL over the past five years, mainly because of its location. First impression this time is a vast improvement in the check-in process which in the past was woeful. We stayed in a Deluxe King Room on the seventh floor, and it would appear... More

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear MikeMalaysia, Thank you for your review and continuous support. I am pleased to read that you overall enjoyed your stay, I have also shared your feedback with our Operations team for their review and improvement. Once again, thank you for sharing your feedback with us and I look forward to welcoming you back in the near future Mark Losi. More

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago NEW

The Park Royal was very impressive. We stayed on the 15th floor with great views. The room was very spacious, comfortable and clean. The pool and buffet breakfast was great and the staff were very nice. My 7 year old was very impressed with the size of the bathroom and my 5 year old loved watching tv in bed.

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Diane G Thank you for your review and for awarding us with a perfect scoring. I am extremely happy to note that we have exceeded your expectation and we look forward to see you soon for another memorable hotel experience. Mark Losi. More

New Plymouth, New Zealand
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed at ParkRoyal's in a number of countries this was the best It was only a two day stopover but ticked all the boxes It is close to shopping malls and restaurants The breakfast is great and the pool and gym very good Rooms are good and staff nice

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Zulu0175 Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I was very happy to read that you enjoyed all aspects of our service and product. I will be sure to share it with the team and we look forward for your return for another memorable stay. Mark Losi More

Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Hi had previously stayed at this hotel and only had good reviews so when we went with friends I recommend this hotel. The rooms we got were tiny. Cabinet door to the where the fridge was kept was broken the fridge wasn't even turned on. The carpet outside the room was stained very badly. I found that overall the room... More

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Sharrisonwa , Thank you for your review and feedback on Tripadvisor. I regret to learn about your recent experience at our hotel and sincerely apologise for the inconvenience caused. Please be assured that I have discussed your feedback with my Executive Housekeeper for his review and follow up Once again, thank you for sharing your feedback with us and... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stay was as expected. The children enjoy the stay and location is good as it is near to shopping centres (pavillion, sungei wang, lot 10). Travelling to klcc by taxi is also smooth. Overall trip is good

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Mohamed Idris J Thank you for your review on Tripadvisor. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We look forward to see you soon for another memorable hotel experience. Mark Losi More

Kuala Lumpur
1 review
5 of 5 stars Reviewed 1 week ago

We went to this hotel as a family and the hotel is excellent offering great location to everything and all areas of importance, such as shopping, eating and all the touristy things. They are all in walking distance and the kids loved it. Breakfast is to die for, catering for everyone and the hotel staff are great with service and... More

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Annette And Joh... N Thank you for your review and for awarding us with a perfect scoring. I am extremely happy to note that we have exceeded your expectation. I will be sure to share it with our team. Thank you once again and we look forward to see you soon for another memorable hotel experience. Mark Losi More

Singapore, Singapore
Top Contributor
392 reviews 392 reviews
70 hotel reviews
240 helpful votes 240 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I arrived at the KLIA2 airport at 6pm, reached the hotel at 7pm, since i was going to check-out the next day at 12pm, i asked the reception to give me a complimentary upgrade to a bigger room. Unknown to her, i used my online-hotel-booking-website & booked one night for a low price of SGD$133. I asked her what was... More

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear singlish_sg, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay and I hope to welcome you back in the future for a better experience. Mark Losi. More

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Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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