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PARKROYAL Kuala Lumpur

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Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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1 room 1 guest
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PARKROYAL Kuala Lumpur
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2,323 Reviews from our TripAdvisor Community

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Traveler rating
    862
    1,033
    286
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (501)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (2323)
  • Mar-May only
    (592)
  • Jun-Aug only
    (675)
  • Sep-Nov only
    (509)
  • Dec-Feb only
    (547)
All months
Gurgaon, India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed today NEW

Stayed there for 2 nights 21-22nd August 2015. Rooms are spacious and clean. Location is great, situated amongst the golden triangle admist shopping malls, pubs, eateries, providing nice nightlife. The food is spread in the restraunt is adequate. The food tastes good. Wifi is available only in the lobby area only, that needs to be provided in the rooms too.... More 

Was this review helpful? Yes
Australia
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Arrived here at about midnight on Sunday and check- went smoothly and quick. We have been here previously and were impressed with the standards of the room and hotel generally, glad to say they are still up there with the best. This is a great location and the staff are so friendly and helpful. I asked the concierge about the... More 

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear OzzieStu, We are extremely happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. The team will be happy to hear that you found them to be friendly and helpful. Thank you for your continuous support and we look forward to welcoming you... More 

Perth, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned from this hotel, staying 8 nights. This is my 6th stay at this hotel and just love it, location being the main point, stayed in a deluxe twin room which was very spacious and had a beautiful view of city from the room , everything you need is there from toiletries to free bottled water. Ample breakfast selection,... More 

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear wanty_11, Thanks a lot for sharing your great experience and posting a positive review on TripAdvisor. I am glad to hear that you enjoyed your stay with us and our team exceed your expectations. It is always wonderful to see individual colleague recognized by our guests and I have shared your nice comments with Guna! Once again thank you... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

whether for business or pleasure, i highly recommend this hotel. from the staff, the room, facilities, restaurant, everything is so nice. the hotel is right smacked at the central area near to berjaya times square, short walk to bukit bintang mrt and a lot of malls.

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Julie Ann C, Thank you for your feedback on Tripadvisor. Our hotel is certainly a perfect location for both business and leisure purposes and I am glad you enjoyed our surrounding area attractions. Looking forward to see you again soon! Mark Losi More 

Singapore, Singapore
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel has special rate for Malaysian and Singaporean. Stayed her for 2 nights. The hotel interior and exterior may look relatively old but they still maintain their service and branding. Friendly front staff. I arrived at 10am and understand that my room may not be ready. Allowed me to check in at 12pm and the front staff did follow... More 

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear ericysc, Thanks a lot for sharing your great experience on TripAdvisor. I am delighted to read that you had a great stay with us and you enjoyed our services and facilities that we offer. We look forward to see you soon for another memorable hotel experience! Mark Losi More 

Wellington
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I booked a Deluxe Double with breakfast which was on special at the time. The Room was very large with a desk and seating. 0n the 9th floor. View was out the back more than the front but was extensive. Hotel had all the usual facilities expected in this price range. Good pool with bar. Breakfast was huge and good... More 

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Nick B, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I am delighted to learn that you recognized our great location and overall had a pleasant visit. Rest assured your feedback has been shared with the relevant department heads involved for review and improvement. We hope to welcome... More 

Ballarat, Australia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Just can't get it right. Had to wait two hours until my room was ready (I was checking in at 6pm!). Then everyday a new annoyance: getting woken at 6:30am by neighbouring room's alarm clock sounding for 40mins (had to call reception to have it turned off); my room safe not working; screaming child in next room and zero soundproofing... More 

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear RinnyB, Thank you for taking the time to share your feedback on TripAdvisor. Please accept our sincerest apologies for the service challenges you experienced during your recent stay at our hotel. Rest assured that we have taken the issues mentioned in your feedback seriously and have also shared them with the appropriate departments to handle accordingly. We hope to... More 

Adelaide, Australia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location Pavilion shopping centre just around the corner,close to good eating places,right next to Skyrail station. Friendly staff very helpful,rooms are a bit dated,could do wit a bit of work done to them. Careful of bar areas as they allow smoking in all hotels and public bars. Areas around and inside need work to bring them up to a... More 

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear BJCashman, Thank you for your review. I am delighted to learn that you enjoyed our great location and we hope to welcome you once again in the near future. Mark Losi More 

Melbourne, Australia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed a couple of nights in KL while in transit with family. As usual, great service and facilities. Location of course is a no brainer for another reason to stay here! Kids had a great time in the pool and we all loved the extensive buffet breakfast on offer. Thanks again team.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear bigfoot786, Thank you for your review on Tripadvisor and welcome back! It is our great pleasure to have you together with your family spending your quality time at PARKROYAL Kuala Lumpur. We look forward to see you soon for another memorable hotel experience! Mark Losi More 

Bangkok, Thailand
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Spent 5 nights at Parkroyal Kl last weekend to escape from Bangkok for short time.Jamie at check in downstairs greeted me with a warm genuine smile and was always pleasant when I asked him questions.Booked into one of the club rooms which were great but surprised club floor rooms located on the lowest part of the hotel.Staff in the club... More 

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Gordon B, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I am proud to read your recognition of my team and their efforts to make you your stay comfortable. We will be sure to share your compliments with them. Looking forward to see you again soon! Mark Losi More 

Hotel Review Summarization

What travelers say

  • Sungei Wang(28)
  • Deluxe room(22)
  • Park royal(17)
  • Orchid club(13)
  • Very good(11)
  • Times Square(8)
  • Bukit bintang monorail(8)
  • Great location(8)
  • Pool area(8)
  • Shopping centres(6)
Questions? Get answers from hotel staff and past guests. Ask a question

1,321 photos of this hotel

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Hotel & grounds (139)
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Room/suite (291)
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Pool/beach area (49)
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Bathroom (95)
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Dining (34)
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Amenities (32)
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Deluxe King Room (22)
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Family Suite (35)
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Orchid Club Premier Double Room (30)
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Orchid Club Premier King Room (28)
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Outdoor pool (17)
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Restaurants and Bars (41)
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Royal Suite (79)
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Superior Room (19)
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The Hotel (46)

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Hotel & grounds (3)
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Pool/beach area (1)
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Business center/function rooms (1)
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Room/suite (15)
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Dining (2)
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Other (6)
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