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PARKROYAL Kuala Lumpur

4.5 of 5 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Certificate of Excellence 2014
PARKROYAL Kuala Lumpur
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PARKROYAL Kuala Lumpur
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1,980 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (427)
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Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We bought a taxi coupon at KL Sentral to the hotel (RM13). The journey took about 30 minutes because of heavy traffic. The taxi driver then asked us for an extra RM2 to compensate him and so we did. We booked a deluxe room package through asiatravel.com from December 11-13, 2014. Check-in took some time as Reception staff had to... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall, the hotel is located in the hearts of KL shopping district, only 5 minutes walk to Mall and the room is nice and comfy to sleep and stay. Then,the setting of the room is good and the best from this hotel is near with hawker centre around there

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear MichaelAM2003, Thank you for taking the time to review about your recent experience at PARKROYAL Kuala Lumpur. I am delighted to learn that you recognized our great location and overall had a pleasant stay with us. We look forward to welcome you back during your next visit in Kuala Lumpur! Mark Losi More 

Melbourne, Victoria, Australia
1 review
3 of 5 stars Reviewed 3 days ago NEW

Stayed at the park Royal in KL during Dec 2014. The lobby decorated very well with Xmas decor, the staff very pleasant. I assess a hotel by reviewing how they respond to the cliché " let us know if you can make your stay more comfortable". I asked for a room upgrade as was traveling with kids and was happy... More 

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Imjosh, Thank you for taking the time to write a review about your stay at PARKROYAL Kuala Lumpur. I regret to hear that we could not make it up to your expectations during your stay with us. Please accept my sincere apologies for could not offer you an room upgrade due to all our family suites are fully committed... More 

Hong Kong, China
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just besides a big shopping mall Lot 10 and Monorail station Bukit Betang! Very good location! Nice gym facilities. Small pool but good depth. Nice staff! Room is reasonable in size and decent Must stay again if i stay in Kuala Lumpur again!

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear alexchwoo, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I am delighted to learned that you overall had a pleasant stay with us and you enjoyed our gym & the pool. We sincerely look forward to welcoming you back soon! Mark Losi More 

Wilayah Persekutuan, Malaysia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Check in around 2pm, waited 20 min to check in because the couple in front asked so many questions and the staff was answer patiently. Stayed in Level 13 corner room - nice pool view and city view. However, wifi connection is extremely bad in this room, I think this is seriously need to be improved. TV is on the... More 

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear MLYEO1, Thank you for taking the time to share your feedback on TripAdvisor. I apologize for any inconvenience you have experienced caused by the level of service received at Chatz Brasserie. Rest assured I have discussed this issue with our F&B Service Team to ensure that it is handled more professionally in the future. At the same time, I... More 

England, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our room was on the 8th floor and the views were very nice. The room was clean and the bed was big and comfortable. The staff were very helpful and friendly. We enjoyed our stay in this hotel a lot, especially because of its very centric location.

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear NeusLB, Thank you for taking the time to share your review on TripAdvisor. We are glad to hear that you had an Amazing Stay with us. We look forward to see you soon for another memorable hotel experience. Mark Losi More 

London
Top Contributor
123 reviews 123 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on a mini break in KL, hotel had been recommended and booked by the travel agent and while the rooms are in need of a facelift, they were comfortable and had plenty of space. The breakfast buffet is impressive and has a large spread catering for everyone. There is a really good sized pool located on the 6th... More 

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear jpmcg69, Thank you very much for taking the time to write a review about your recent stay at PARKROYAL Kuala Lumpur. I am pleased to read that you are satisfied with our rooms and facilities. It is delightful that you liked the variation of food at breakfast, kindly also note that your kind comments have been passed on to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We took an upgrade to the club floor on our first visit and the service and room were amazing. A couple of weeks later we were back and decided not to take the upgrade and our room was still very comfortable - albeit not as luxurious, but the service was still excellent. The location is great for shopping, markets and... More 

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Jo J, Thank you so much for taking the time to write a review about your recent stay at PARKROYAL Kuala Lumpur, We are delighted to hear that you enjoyed our great location and excellent service. Thank you once again and see you soon! Mark Losi More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very central hotel close to a lot of shopping centres like pavilion and sungai wang our room was spacious it was a deluxe king room breakfast had a lot of variety and very tasty overall had a pleasant stay

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Bright K, Thank you very much for your feedback on TripAdvisor. My team and I were delighted to learn that you had a pleasant stay with us and we look forward to welcoming you back in the near future. Mark Losi More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and i stayed there in Aug 2014. Location is wonderful, near to shopping malls, cafes, restaurants and monorail station just outside our door. Breakfast selection is pretty good. The rooms are small though, you need to upgrade to get a decent space.Staff helpful and friendly.

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Ran00n, Thank you for taking the time to share your feedback on TripAdvisor and making PARKROYAL Kuala Lumpur your choice of stay, I am happy to note that you recognized our great location and we look forward to welcome you back during your next visit in Kuala Lumpur! Mark Losi More 

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Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#16 Spa Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
#28 Business Hotel in Kuala Lumpur

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