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All 266 Kuala Lumpur hotels

PARKROYAL Kuala Lumpur

4.5 of 5 Hotel   |   Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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83%
Ranked #26 of 266 hotels in Kuala Lumpur
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Rin7 Kuala Lumpur
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1,766 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
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Kuala Lumpur
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A short 1 nite stay for a family so it was ok. Front-desk was dissapointing as I booked online but mistakently chose 1 person so when I inquired about breakfast for 2 - staff was not keen to help look into it so I left it be. Front-desk staff seem to be busy and forget to be friendly so I... More

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hi Rin7, Thanks for your 'clean and good location' review of PARKROYAL Kuala Lumpur.We're glad to hear that our rooms were to your satisfaction. The team here work hard to endeavour that our guests' needs are met; unfortunately, we seem to have missed the mark here. I have read your comments on our Front Desk associates and I have shared... More

Jakarta, Indonesia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Must be ronovation,free mineral Water, staff less friendly, exept operator very helping and room boy, lokation strategis close berjaya times square. Menorel station,bukit bintang alor street,Mall lot10, Mall fahrenheit and pavillion

Was this review helpful? Yes 2
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Liadiamir, Thank you for your feedback on Tripadvisor. I have taken note of your feedback relating to need of renovation. While we have no major plan, we regularly upkeep all our rooms and public area with minor refurbishment from time to time. Thank you again for your feedback we hope to see you soon for another visit. Mark Losi. More

Phuket, Thailand
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

It was my third stay at Park Royal Kuala Lumpur this year. As a regular vistor to Malaysia and after having 2 wonderful stay at ParkRoyal KL I decided to book in the same hotel for my last visit as well. It was a big mistake as I had a lot of disappointment and I wont stay in ParkRoyal KL... More

Was this review helpful? Yes 2
Belfast, United Kingdom
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed for a 2 night stop over in an Orchard Club room and what a relaxing, pampered time we had there. We availed of the breakfast, snacks and refreshments and early evening cocktails in the Orchard Club. Our room was large, as was the bathroom. Both were exceptionally clean. Loved the dressing gowns and slippers and tea/coffee making facilities. After... More

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MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear luvthesunx2, It's great to hear that you had a pleasant stay and enjoyed the privileges and facilities of our exclusive Orchid Club rooms. Thanks for the 'Luxury in the city centre' review, and we look forward to having you with us again. Mark Losi More

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 5 days ago NEW

We really enjoyed staying at the Park Royal as it was right in Bukit Bintang, next to some big malls while still quiet from the inside. The breakfast is great, the employees very friendly and efficient. They just need to upgrade the interiors of the room to make it feel like a five star as it doesn't now. We will... More

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MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Tanveer A, Thank you for your 'Great hotel at a great location review'. I must agree with you that the hotel is strategically located next to several shopping malls - ideal for retail therapy with a multitude of choices for each preference. It is also always a pleasure to hear that our staff are up to our guests' expectations.... More

Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I spent a long time browsing through tripadvisor before booking my stay with parkroyal. It is an excellent hotel! I requested for high floor with a view of the KL tower and the hotel staff arranged for it. Knowing that we were there to celebrate our anniversary, the guest relations team prepared a surprise for us (muffins, fruits, personalised card... More

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear w4nwan, Thank you for your 'Fantastic location, excellent service' review of PARKROYAL Kuala Lumpur. Your comments are very encouraging to the team here who work so hard to deliver exceptional service to our guests. Congratulations on your anniversary again, and it has been our pleasure to have made the occassion that more memorable. I'll certainly pass on your positive... More

Keilor Downs, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Good location in Bukit Bitang. The staff are very friendly and knowledgeable. The room was excellent, although the beds could be softer. (Just spoilt at home I guess). Our view from the hotel room was average, although our stay was not about the room with a view. The western food service for room service is good. All requests about the... More

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Paul H, Thank you for your review on Tripadvisor. We are happy to note that you enjoyed our great location. If there is anything else that we could do better to exceed your expectation, please do write to us directly. Thank you again and we look forward to welcome you back. Mark Losi. More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel for the second time in three years. Very good hotel with all you need, very nice pool area, gym facilities, fantastic breakfast, polite staff and great location. My only problem is with the windows in the rooms, they do not block out the road noise at all. I think the windows were double glazed but they... More

Was this review helpful? Yes 1
Kuala Lumpur
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great place to stay, from the minute we walked into the lobby we felt welcome and were greeted by helpful and friendly staff. The rooms were a good size and clean and tidy, pool area was great for singles, couples and the family. Restaurants food quality was great and they had a wide selection to suit most cultures food Great... More

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Keith Ian W, Thank you for your 'Kiwi in KL' review of our hotel. Your positive feedback is absolutely encouraging, and we're delighted that you had a pleasant stay with us. Mark Losi More

Auckland Region, New Zealand
Contributor
15 reviews 15 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We requested two adjoining rooms as we were travelling with our teenage children. Our rooms ended up a room away, however this was not an issue. We booked clubrooms and were pleased with the extra privileges we received snacks and refreshments available from 12-5pm and from 6-7.30pm canapés and cocktails. The thing that was a little odd no one knew... More

Was this review helpful? Yes 2
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Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#15 Spa Hotel in Kuala Lumpur #21 Family Hotel in Kuala Lumpur #21 Romantic Hotel in Kuala Lumpur #24 Luxury Hotel in Kuala Lumpur #25 Business Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 
Number of rooms
426

Questions & Answers

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1 question
9 days ago

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