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PARKROYAL Kuala Lumpur

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Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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PARKROYAL Kuala Lumpur
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PARKROYAL Kuala Lumpur
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2,191 reviews from our community

Traveler rating
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    270
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591
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (472)
Date | Rating
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Roma
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

I booked a deluxe room via the hotel's website at an early rate matching that offered by online booking services and the hotel immediately offered me the opportunity to sign up for a possible upgrade to Orchid Club at 100 MYR per day, subject to availability, which I did. When we arrived we were immediately informed that we had been... More 

Was this review helpful? Yes 1
Malaysia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

When on business trips to KL the ParkRoyal is usually where we stay due to its location and predictability. Basically this hotel ticks all the boxes.....and improvements have been made over the years. WiFi is good, check-in efficient, and breakfast if very good. But attention to detail can be lacking. There was mold in the shower recess, the corridor carpets... More 

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Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for 1 night for business. Pros: Good location at bukit bintang Spacious and comfortable good breakfast spread Good staff and friendly Cons: Rooms seems to be not cleaned up properly, hairs left in the bathroom and sink, water still inside the boiler and dustbins not cleaned.

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London, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a couple of days after a hiking holidays in Borneo. Upgraded ourself to the Orchid member club stay for extra £20 per night. I think it is worth this extra money for all the free foods and drinks during the day. Also this is very central. Would stay there again.

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Christchurch
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 5 nights in May great location great food fantastic staff had a room on 16th floor everything perfect.Although the bath rooms are a bit dated they are clean and have great showers. the staff in reception are friendly helpful and even the trainee lady doing meet and greet was so welcoming and gracious Well done to all and... More 

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Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good sized room. Room nicely furnished and clean. Fast efficient lifts. Breakfast good and plenty of variety. Enjoyed a swim in amongst the noise of the city and the surrounding buildings. It was a good location for walking around the many shopping malls.

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Vientiane, Laos
Top Contributor
54 reviews 54 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My experience at the PARKROYAL Kuala Lumpur last month easily ranks as my worst hotel experience. We arrived at this hotel shortly before 7pm on a Sunday evening. The greeter at the lobby was welcoming and we were escorted to the front desk to check in. Our first impression was positive but after this point, our experience went sideways. The... More 

Was this review helpful? Yes 3
Top Contributor
97 reviews 97 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Looked around and decided this fits us both in location and reasonable rates. First, the carpark is really dodgy, hope the management looks into this. But when you step into the lobby, it's all clean, modern and fresh. That can be said for the rooms which we stayed at 11th floor too. I appreciate that key cards are required to... More 

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Townsville, Australia
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Quick stop over in KL. Stayed here in a deluxe twin room. Clean, well set out, spacious room. Hotel bar was nice. Great location right in the heart of the bar and nightclub district. Breakfast was included with the room deal. No bacon. Omelette bar made up for it though. No amount of coffee could fix my hangover.

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Melbourne, Australia
Top Contributor
56 reviews 56 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of this hotel is great if you want to get amongst all the shopping malls surrounding it. It's also well located for some food & bar options although we did find the better ones were a bit of a walk away. Service at the hotel was pleasant, but like all bigger hotels not very personal or attentive. It... More 

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MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear sjmitchell72 , Thank you for your review. I am happy to note that you recognized our great location and we hope to welcome you back to PARKROYAL Kuala Lumpur in the near future. Mark Losi More 

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Orchid Club Premier Double Room (30)
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