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PARKROYAL Kuala Lumpur

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Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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PARKROYAL Kuala Lumpur
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2,285 Reviews from our TripAdvisor Community

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Traveler rating
    852
    1,014
    279
    97
    43
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621
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (493)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (2285)
  • Mar-May only
    (592)
  • Jun-Aug only
    (636)
  • Sep-Nov only
    (509)
  • Dec-Feb only
    (548)
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United States
Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

Location is good as it is closed to the center of things an the Monorail. Hotel lobby is nice but the rooms are old and outdated. AC seems to kick off in the night, carpet is old and bathroom and shower needs to be upgraded. Rooms rates don't reflect the quality you should expect. At best, these rates should be... More 

Was this review helpful? Yes 1
Malmo, Sweden
Level Contributor
169 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed at Parkroyal for two nights after travelling Malaysia for two weeks. The location is very good in Bukit Bintang close to shopping- and restaurant areas. The hotel is clean and has a nice modern interior. The rooms are spatious and the beds are very comfortable. Free wifi all over the hotel, and the wifi is really good and fast!... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I was very happy with my stay. Staff were friendly and the room seemed newly renovated. I stayed at the orchid area, which is an upgrade from the normal rooms. Breakfast was so-so, nothing great. Location is perfect.

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Russel S, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon! Mark Losi More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have never felt so comfortable and relaxed as I did whilst staying at the PARKROYAL KL. The service was impeccable, all amenities were efficient and well-cared for and the staff were welcoming and friendly. At one point, after being caught unprepared in some weather, I returned to the hotel beraggled and much the worse for wear. there was no... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear adrianne_betlehem, Thank you for taking the time to share your review on TripAdvisor. My team and I are glad to learn that you had an amazing stay with us and we are so happy to have provided such a memorable experience for your birthday. Once again thank you for choosing to stay with us and we hope to welcome... More 

Linlithgow, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed in the Parkroyal for 4 nights, great location for public transport. Breakfast is good, nice variety, plenty on offer buffet style and a menu of cooked to order also. A lovely place to stay in KL. Would definitely go back

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear 1Hoggie_bear, Thank you for your feedback. We are glad to hear that you had an enjoyable stay with us and we look forward to see you soon for another memorable hotel experience! Mark Losi More 

Singapore
1 review
4 of 5 stars Reviewed 6 days ago NEW

Stayed on the 9th floor twin share. Mattress was comfortable and was provided with two queen beds. Toilet was nice and pleasant. Another colleaque stayed in a single room. Room was smaller than ours but pleasant and clean. We had lunch there and i must say the food was above average. The beef broth was nice and curry was delicious.... More 

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Wizardelric, Thank you for your feedback. My team and I were delighted to learn that you had a pleasant stay with us. Kindly also note that your kind comments have been passed on to the F&B Team. Looking forward to see you again soon! Mark Losi More 

Jakarta, Indonesia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nothing Perfect like this Hotel, from the first Ms Harleen already help and make me so easy when I must keep our five or six luggage before we check in there, second, when I arrived two days before check in, you can imagine just need less than 4minutes in my watch to ask the front office, concierge, keep our luggage,... More 

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear ADY A, Thank you for your review on Tripadvisor. We are extremely happy to read how much you enjoyed your stay with us! Thank you for all your lovely comments towards our hotel & associates, which I have shared it with our team. We are looking forward to welcoming you back for another amazing stay! Mark Losi More 

Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This hotel is very disappointing, why: 1. I booked via traveloka.com but the hotel did not recognized my name in their reservation system, traveloka said they already sent email to the hotel 3 days before my stay. 1 day before my stay I email their staff, mr. Azura, I told him my booking code and no answer until now. Their... More 

Was this review helpful? Yes 1
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Kharizmi T, Thank you very much for taking the time to review your experience with us. Please allow me to express my sincere apologies in regards to the service errors you faced whilst staying with us. Rest assured that your feedback has been shared with the relevant department heads involved for remedial improvement. We hope to welcome you back... More 

Melbourne, Australia
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed for one night travelling from Melbourne to the UK. Perfectly adequate hotel, nothing special but nothing wrong with it. Good location, with restaurants and shops with walking distance. Room clean and well serviced. Would certainly return when next needing transit hotel.

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear BazzaCrewe, Thank you very much for your feedback on TripAdvisor. I am pleased to learn that you had a pleasant stay with us and we look forward to welcoming you back in the near future. Mark Losi More 

Kuala Lumpur
1 review
5 of 5 stars Reviewed 1 week ago NEW

Our room cleaning lady were very friendly.. I did read her name tag but I not sure how to spell her name, it's an Indian lady her name start with "J". She treat us like a guess in her own house. She make sure our need and stay are well taking care of. She say hi Everytime we meet and... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Alexis S, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I am so glad to read how much you enjoyed your stay with us and appreciate your recognition of Letchumy’s efforts to make your stay smooth & comfortable. We look forward to see you soon for another memorable... More 

Hotel Review Summarization

What travelers say

  • Sungei Wang(28)
  • Deluxe room(22)
  • Park royal(17)
  • Orchid club(13)
  • Very good(11)
  • Times Square(8)
  • Bukit bintang monorail(8)
  • Great location(8)
  • Pool area(8)
  • Shopping centres(6)
Questions? Get answers from hotel staff and past guests. Ask a question

1,310 photos of this hotel

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Hotel & grounds (139)
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Room/suite (291)
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Bathroom (95)
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View from room (56)
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Pool/beach area (49)
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Dining (34)
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Business center/function rooms (3)
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Family/play areas (5)
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0:55
Videos (1)
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Other (260)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (349)
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Amenities (32)
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Deluxe King Room (22)
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Family Suite (35)
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Orchid Club Premier Double Room (30)
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Orchid Club Premier King Room (28)
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Outdoor pool (17)
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Restaurants and Bars (41)
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Royal Suite (79)
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Superior Room (19)
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The Hotel (46)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Pool/beach area (1)
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Business center/function rooms (1)
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Room/suite (15)
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Dining (2)
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Other (6)
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