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Ascott Kuala Lumpur

Certificate of Excellence
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No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
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1 room 1 adult
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Ascott Kuala Lumpur
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608 Reviews from our TripAdvisor Community

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Sydney, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

- walking distance to Petronas towers must see at night - walking distance 20 min or cheap taxi to night food markets amazing food Jalan alor markets - quick walk to station where you can catch a train to batu caves great site Hotel is located in the middle of the shopping district they have a pool spa room and... More 

Helpful?
Thank Angelakiss88
A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is so good I recommend it for family. The hotel is save and clean. You will find everything that you needed for your family at Ascott Kuala Lumpur. There are self wishing machines. There is swimming pool and kids corner. There is Gym equipped with all the tools you needed and massage rooms. All of this facilities close... More 

Helpful?
Thank A TripAdvisor Member
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Sir/Madam, Thank you for taking the time to share your stay experience with us. We are delighted that all the facilities on offer at our property were able to provide you with a comfortable and lovely stay for your family. It brings us great joy whenever our guests are able to enjoy precious time away together with their family.... More 

Malaysia
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 1 week ago

Stategic location in KL City Centre, what u see is what u get, convenient, helpful team , near to klcc, lrt station , bukit bintang, excellent quality of service and accommodation. suitable to shopaholic where you can shop till you drop.

Helpful?
Thank junkopile
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear junkopile, Thank you for your recent review on Tripadvisor! The team at Ascott Kuala Lumpur is simply delighted that you had an excellent stay with us and we are very grateful for the perfect score that you have given us. Thank you for your succinct and lovely description of our apartment, services and convenient location which is truly ideal... More 

Jakarta, Indonesia
Level Contributor
24 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

located in heart of kualalumpur, only 5 minutes walk from Suria KLCC recomended for friends and family. we stayed in premier 3 bed room. the amenities, facility as published in website. every room has lcd tv and bathroom. the kitchen is very nice, clean and full of kitchen facility

Helpful?
Thank idaadhiya
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear idaadhiya, Thank you for taking the time to share your stay experience with us. We are delighted that you and your friends had an enjoyable stay with us in our well appointed and centrally located apartments. It truly warms our hearts to know we were able to contribute to your mini getaway with friends. It has been a pleasure... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The ambience is excellent. We had stayed in a 2 bedroom apartment. The kitchen was very clean. It is only 5 mins away from twin tower. It is also close to the palladium shopping mall. The staff were very cooperative.

Helpful?
Thank Priyanka P
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Priyanka P, Thank you for your recent review. We are extremely pleased to know that you had a lovely stay with us at Ascott Kuala Lumpur. Our well appointed apartments are truly able to provide our residents with a home away from home. We sincerely thank you for the kind compliments for the cleanliness of the apartment as well... More 

Singapore, Singapore
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Booked a 2-bedroom apt. Check-in was fast. V friendly staffs. It is just 5-mins walk to Suria Klcc & the Petronas Twin towers. So shopping n eating are within walking distance. The view fr hotel room is magnificent. Has floor to ceiling windows at almost every space in the living room & bedroom. Big spacious rooms with a master (attached... More 

Helpful?
Thank Siti220
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Siti220, Greetings from the team at Ascott Kuala Lumpur! Thank you for taking time to write this wonderful review and showering us with your many lovely compliments for our apartments, facilities and services. All of us are delighted that you had a fabulous stay with us and are happy to know that you found our central location convenient for... More 

Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The positives:- great location in KLCC across the road from KLCC Suria (Petronas Towers) and where you can easily walk to Pavilion Mall, Bukit Bintang and even Chungkut. Room ( I had a 1 Bedroom Deluxe) is comfortable and a really good size. Staff are very friendly. The negatives:- room is infested with ants and you will get bites. Breakfast... More 

Helpful?
Thank Stuart E
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Stuart E, Thank you for taking the time to share your stay experience with us on Tripadvisor. Firstly, we would like to sincerely thank you for your kind compliments for our central, convenient location and also for your compliments of our spacious and well appointed apartments. We are also humbled by your special mention of our staff service despite... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family and I went there for a pre-Christmas getaway for a night and everything was fantastic. Everything was clean, well-kept and the best of all were the complimentary and branded shower gels and shampoos in each bathroom!

Helpful?
Thank stephanie l
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear stephanie l, Thank you for your recent feedback on Tripadvisor. We are delighted that you and your family had a fabulous break at Ascott Kuala Lumpur. It is truly motivating to receive such positive feedback from our residents. We are also glad to hear your appreciation for our premium toiletries from L'occitane. All of us had a great pleasure... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 4 weeks ago

Really it was a nice apartment hotel located in the busy city of Kuala Lumpur. Nearby KLCC Shopping centre and other shopping mall. Lots of eating places to eat and enjoy the city with garden environment. The hotel staff are very helpful and cheerful. Thank you Ascott!

Helpful?
Thank xmir768
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear xmir768, Thank you for taking the time to share your stay experience with us. Our team is thrilled by your kind compliments of their service attitude and your kind words bring them much joy. We are delighted you were able to discover more of Kuala Lumpur from our central and convenient location. Once again, thank you for your patronage.... More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Poorly maintained rooms. Badly needs renovation. Breakfast was very ordinary. We've been staying here Everytime we visit KL but found it very mediocre this time. Also by the time u walk in for breakfast by 9:15 most of the stuff is gone and they hardly bother making enough.

Helpful?
Thank suhashinij
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear suhashinij, Thank you for sharing your feedback with us on Tripadvisor. It was a pleasure to have you stay with us once again. We sincerely regret that we did not meet your expectations during your last stay with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We... More 

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