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Ascott Kuala Lumpur

Travelers' Choice award winner
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No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
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Ascott Kuala Lumpur
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Ascott Kuala Lumpur
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521 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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    (521)
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The Hague, The Netherlands
Level Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Recently stayed as part of business trip. Good points - location, good apartment size with all basic amenities. Improvement opportunities - service specially at the reception counter - had problems at checkin time and took long time, has a tie up with restaurant for breakfast but quite ordinary with limited options.

Was this review helpful? Yes
Singapore, Singapore
1 review
1 of 5 stars Reviewed 5 days ago NEW

The Ascott continues to wow me even though this is the third time that I have stayed here. The 3 bedroom apartment was great, spacious and very well maintained and clean . It has a very well equipped kitchen and very importantly, comfortable beds. The service is excellent and everyone tries their best to make our stay a great experience.... More 

Was this review helpful? Yes
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel and location. The 2 bedroom apartment is clean and spacious with well equipped kitchen (which is very important to us since travelling with kids), as well as the laundry machines near the pool/gym. Definitely recommended.

Was this review helpful? Yes
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Long P, Greetings from Ascott Kuala Lumpur! Thank you for your lovely feedback. We are delighted to learn that you enjoyed your stay with us. We read with much pleasure that you have found the quality of our apartments great and our central location in the city center a boon. Receiving such positive feedback from our residents motivates us... More 

1 review
4 of 5 stars Reviewed 1 week ago

Close to twin tower and very good services. They have good reception and welcome. The brakefast is not that close to arab but its good. The suits very clean and provided services is very good in room.

Was this review helpful? Yes
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Safwan A Greetings from Ascott Kuala Lumpur. Thank you for taking the time to share your feedback on Tripadvisor. Thank you also for still keeping us in your thoughts! The team at Ascott Kuala Lumpur is delighted that you and your family have experienced a comfortable and enjoyable stay with us. We sincerely thank you for your kind mention... More 

Queensland, Australia
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic, spacious apartment for a family of 4 with older children. We had booked a 3 bedroom Deluxe but were upgraded on arrival to the Premier. Great views of the city and just around the corner from the Petronas Twin Towers. Lovely pool area on 22nd floor. We had an issue with the drain in the master bathroom but the... More 

Was this review helpful? Yes
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Sue B, Greetings from Ascott Kuala Lumpur! Thank you for taking the time to share your feedback on Tripadvisor. The team is delighted that we have not fallen short of your expectations. It brings us great joy knowing that you and your family were able to enjoy the facilities and amenities we have on offer. We are pleased to... More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel location is good, near Kuala Lumpur Sentral KTM station and shopping mall. The room and amenities are worth the price. We will absolutely stay in this hotel again if we come to Kuala Lumpur in the future.

Was this review helpful? Yes
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear vvd25, Thank you for your feedback. We are delighted to learn that our central location, facilities and well appointed apartments were a boon to your trip to Kuala Lumpur. Thank you for your valued patronage. From all of us, we look forward to welcoming you again to stay with us at Ascott Kuala Lumpur. Yours sincerely, Ru Ng Resident... More 

Glasgow, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ascott is a true 5 star place to stay. Apartments are first class and very comfortable. We stayed for two night before heading to Penang, but are about to go back there to visit family who are staying in the Ascott long term through work. I don't think I have stayed in a nicer apartment anywhere in the world. The... More 

Was this review helpful? Yes
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Ian B B, Greetings from Ascott Kuala Lumpur! Thank you for your lovely feedback. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering... More 

Karachi
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Being a family of 2 adults and 3 kids, Ascott's serviced apartments turned out to be a great choice. We had booked a 2 bedroom apartment which came with 3 washrooms, 3 tvs a,huge living area and a well equipped kitchen. Both rooms were at each end of the living room thus giving privacy to everyone. Ascott offers a gym,... More 

Was this review helpful? Yes
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear AbbsH73, Thank you for the lovely review on Tripadvisor. We are heartened to note that our central location in the city center has been most beneficial during your stay. We read with great pleasure our facilities and well appointed apartments provided you with an enjoyable stay. All of us had a great pleasure hosting you and we look forward... More 

Singapore, Singapore
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Perfect location with just a 5-7min walk from the buzz at KLCC and 10min drive to Pavilion. Well worth the price for a three-bedroom apartment with its comfort, room amenities and location. Staff were friendly and approachable. The variety of food was slightly disappointing at breakfast but everything else made up for it.

Was this review helpful? Yes
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear clride, Greetings from Ascott Kuala Lumpur! We are delighted to learn that you had a comfortable stay with us. We are heartened to note that our central location and well appointed apartments in the city center have been most beneficial. We usually provide Continental Breakfast supplemented by several additional hot food items to cater to our resident's varied tastes.... More 

Hong Kong, China
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Checked in with 3 other friends on 1 July. Initially booked 2 bedroom deluxe but decided to upgrade to 3 room. Took more than 30 minutes to find. Eventually was told there is one available on 22nd floor and one on the 4th floor. The one on the 22nd floor will be noisy due to renovation of the gym. So... More 

Was this review helpful? Yes
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Stephen L Thank you for taking the time to share your stay experience with us on Tripadvisor. The management and team at Ascott Kuala Lumpur are delighted to hear that you had a pleasant stay with us and have faith in the potential room for growth and improvement. We sincerely apologise for the shortfalls with your apartment and for... More 

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Two Bedroom Premier Suite with Balcony (70)

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