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Ascott Kuala Lumpur

Travelers' Choice award winner
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No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Best prices for: 1 room 1 guest
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Ascott Kuala Lumpur
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Ascott Kuala Lumpur
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471 reviews from our community

Traveler rating
    228
    191
    36
    8
    8
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243
43
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62
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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    (471)
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    (110)
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    (92)
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Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 days ago NEW

Overall stay from 18-20 March was a pleasant experience. Staff are polite and the rooms are amazing spacious. However, during the Breakfast, I spotted a few houseflies in the restaurant and some of it also landed on the food items. My concern, is the food safe for consumption? Especially for the kids Measures must be put into place to ensure... More 

Was this review helpful? Yes
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Alex_Singapore_15, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We acknowledge your concerns regarding the houseflies at the restaurant, rest... More 

singapore
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I am happy and trust a quality of service and facilities with Ascott. They have perfect location (5 mins walk to KLCC and 10 mins walk to Bukit Bintang). The room is big for family. Internet connection is very fast.

Was this review helpful? Yes
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear vera_amalia, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

Istanbul, Turkey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very pleasant stay for our family members in Dec 2014, this was our 2nd stay. Here are the top 3 reasons : 1. Apartment / room modern & nice design, new & clean 2. Good service 3. Good location - easy access to the major attractions and shopping in KL

Was this review helpful? Yes
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Caroline C, Thank you for taking time to share your stay experience on Tripadvisor. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering... More 

Seremban, Malaysia
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything is beyond my expectation. My colleagues and I had stayed for 3 weeks here. We stayed in 3 bedrooms suits. The rooms are spacious and clean. It is comfortable to stay in. My friends and I went to the swimming pool level during night time to gaze at the stars/sky/buildings. It was super relaxing especially when you were lying... More 

Was this review helpful? Yes 1
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Sailormoon12, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

London, England, United Kingdom
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I hired 3 apartments for CNY and the apartments were fantastic. Each apartment comfortably accommodated 6 persons and the quality was very good indeed. Great location (We walked to Chankat Bukit Bintang in 15mins). The apartments are good value for money.

Was this review helpful? Yes 2
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Bill H, Thank you for taking time to share your stay experience on Tripadvisor. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering... More 

Singapore
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Ascott KL is extremely well located downtown and is walking distance to KLCC and Pavilion KL. It has decent sized rooms and works well for families traveling with children as it represents relatively good value for money compared to hotels. However, we were disappointed by the stale and smoky rooms in the 3-bedroom apartment which was allocated to us.... More 

Was this review helpful? Yes 1
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear SWChin, Thank you for sharing your feedback on your stay experience at Ascott Kuala Lumpur. We sincerely regret that your family and you did not have a comfortable and enjoyable stay with us. We are truly sorry for the cigarette smell in the apartment; please allow us to assure you that this is definitely not in line with our... More 

Kuala Lumpur, Malaysia
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Valentine Weekend me , wifey and our close friends decided to do it differently this year. We plan to play poker. I had been to this apartment maybe about 5 years ago. On the site its says it just undergone refurbishment, so definitely worthwhile to check out. The new furniture and open kitchen was nice. Great comfy beds and close... More 

Was this review helpful? Yes
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Shah B, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all... More 

Karlruhe
2 reviews
5 of 5 stars Reviewed 4 weeks ago

very friendly staff. We could directly check in and enter the room, even we come much too early before official check in time. The staff give good hints what to do, especial Hopp on Hopp Off Bus Is directly at the Hotel.

Was this review helpful? Yes
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear bb1345, Thank you for taking time to share your stay experience on Tripadvisor. We sincerely thank you for your kind mention on our team’s professional attitude and are truly grateful that you have found our service attitude to be very friendly. All of us had a great pleasure hosting you and we look forward to hosting your next stay... More 

Muscat, Oman
Top Contributor
75 reviews 75 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 18, 2015

Ive been to the Ascott KL 10 years ago, and they have done a great job renovating it a couple of years ago! The apartments have always been and continued to be clean. The fully services apartments have everything you might need whether you are in KL for a day or a couple of weeks! I love that they have... More 

Was this review helpful? Yes
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Luby1986, Thank you for taking time to share your stay experience on Tripadvisor. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good... More 

Port of Spain, Trinidad
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 16, 2015

We stayed here twice at the beginning of 2015. The location was excellent right next to the twin towers, the park and the huge shopping Mall. We had a one bed the first time and the second visit we were upgraded to a two bed. Both were very nice, clean, including the latests of everything ( TV,DVD player, stereo) you'd... More 

Was this review helpful? Yes
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear GraemeGreen, Thank you for your unwavering support for The Ascott Limited’s serviced apartments! We are very happy that you had a comfortable and enjoyable stay with your family. We are heartened to note that our central location in the city centre has been most beneficial. We would like to especially thank you for your kind mention for our team’s... More 

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