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Ascott Kuala Lumpur

Travelers' Choice award winner
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No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
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Ascott Kuala Lumpur
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Ascott Kuala Lumpur
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498 reviews from our community

Traveler rating
    241
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    39
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256
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Singapore, Singapore
Contributor
18 reviews 18 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Stayed at their 2 bedroom apartment.Facilities and amenities are anought and good.Staff are efficient. Apartment was big and clean.The carpaet looks rather old and there are some stains on it.But overall was nice for a long stay.Didnt manage to get pictures for this trip though.

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Kuala Lumpur, Malaysia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Great location to twin towers if you work there or nearby , also to KLCC shopping. Pavillion mall is just around the corner and a short walk via the sky bridge. Hotel has thin walls and poor HVAC system. You can smell what nearby apts are cooking for dinner or if they are smoking in room. Hotel fills up with... More 

Was this review helpful? Yes 1
Makati
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As the title said, all is good. Staff is nice and room with comfortable bed. Wifi is fast and I like the pool also. Nearby can go for shopping area and many restaurants is available around that area. Overall is good and can be the best.

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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved the location of this hotel. Easy walk to KLCC and Petronas Towers. We had a spacious 2 bedroom apartment which was quiet and clean with comfy beds. The kitchen had everything we needed. If there was anything we would like added it would be a dishwasher. We arrived in the morning after a long flight and was given a... More 

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2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

the service is good, the staffs are friendly, the room is very clean and spacious, wifi internet is very fast, complimentary parking, good breakfast and the spa is amazing. Can't wait for another stay with Ascott.

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HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Iskandarsyah C, Thank you for the glowing review and for choosing to stay at Ascott Kuala Lumpur. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests truly motivates us to further improve... More 

Cancun
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a stopover in KL for 2 days and this was a perfect place to stay. As a group of 6 (including 2 kids) we had a three bed apartment and this was perfect sized. A large dinning table, good kitchen, large living area and three spacious rooms with en suites. The breakfast was standard but it ticked all... More 

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HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Artee P, Thank you very much for your recent feedback, and for choosing Ascott Kuala Lumpur as your “home away from home”. We are delighted to hear that you and your family enjoyed your stay. We pride ourselves on both the facilities of our property, and on the level of customer service that we provide at Ascott Kuala Lumpur,... More 

Top Contributor
53 reviews 53 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good location as Petronas and Suria KLCC mall are just walking distance from the hotel. With big rooms and with kitchen equipment (microwave, hot water maker, refrigerator, spoon and fork, plates and cups). With free wifi. Breakfast is also ok.

Was this review helpful? Yes 1
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Tashjaz, The team at Ascott Kuala Lumpur is delighted that you have experienced another comfortable and enjoyable stay with us. We read with much pleasure that you have found the quality of our apartments great and our central location in the city centre a boon. It has been a great pleasure being of service to you and we look... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My 4 friends and I (all ladies) stayed at Ascott for a night on 1 May in a 2-bedroom suite to celebrate the 50th birthday of a member of our group. We had flown in from Singapore. We were highly impressed with the Ascott apartment- it is exquisitely furnished and designed, with excellent beds that we just sunk into at... More 

Was this review helpful? Yes 1
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Nina Z, Thank you for writing such a heartwarming review on your recent stay with us at Ascott Kula Lumpur. The team is truly very thankful and inspired by your compliments for our service which you have generously described as the element in making your stay pleasant and enjoyable. We are indeed heartened to note that your friends and... More 

Pannipitiya
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The central location was a real kudos and the amenities were also great. The staff was friendly too and we really loved the breakfast buffet offered. Also, there's a great view from the swimming pool floor. Really liked the studio apartment we booked.

Was this review helpful? Yes 1
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear satlakhapu, Thank you for taking time to share your stay experience on Tripadvisor. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good... More 

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My wallet was stolen in KL, and the hotel staff has been very helpful to help us to go to police station to report the accident, they even arranged car and send security manager to accompany us to stay in the police for assistance, I would love to choose this hotel in my future trips.

Was this review helpful? Yes 1
HowardLeong, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this review

Dear Ayisui, Thank you for your recent feedback on Tripadvisor. We were delighted with your kind comments concerning your stay despite the unfortunate incident encountered and have passed on your feedback to our Security Manager and team. It truly means a lot to all of us that we are doing a great job and are able to provide service that... More 

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