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Vivatel Kuala Lumpur

4.0 of 5 No 85 Jalan Loke Yew, Kuala Lumpur 55200, Malaysia
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Vivatel Kuala Lumpur
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Vivatel Kuala Lumpur
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145 reviews from our community

Traveler rating
    31
    63
    35
    9
    7
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21
43
9
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I booked on groupon without knowing the name of the hotel. description was a 4 star hotel above a shopping mall near KLCC/BB. It was a let down. It's not as near as I expected. stayed for 1 nite without going to those places. Although I've paid, I was asked to deposit RM100. As my son & I got out... More 

Was this review helpful? Yes
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for choosing Vivatel as your preferred accommodation during your visit to Kuala Lumpur. We are very glad to be able to host you in our hotel. Thank you for your constructive feedback with regards to your recent stay. We have noted your contributions to the review, and we have shared your comment with our team... More 

Johor Bahru, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stay at 1109, metal silver design. 7-8 Feb 2015 Hotel was good, modern design, have very basic gym and pool. nice view from 11th floor. Room was spacious, even i just book for standard room.. most of them double bed. Room was not that clean, lots of marks spots here and there (on table, bathroom wall, floor) The worst is... More 

Was this review helpful? Yes 1
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for choosing Vivatel as your preferred accommodation during your visit to Kuala Lumpur. We are very glad to be able to host you in our hotel. We're delighted to hear about your pleasant experience here. We have noted your contributions to the review, and we have shared your comment with our team for consideration. We... More 

United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel was comfortable and nice and it's great it's at a mall but massage parlour/spa was dishonest and refused to charge according to the price on the list. Insisting that the list was outdated when there clearly was a big stack of the advertisement at their reception desk. The massage quality was also missing. I was there july 2014.

Was this review helpful? Yes
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for choosing Vivatel as your preferred accommodation during your visit to Kuala Lumpur. We are very glad to be able to host you in our hotel. Thank you for your constructive feedback with regards to your recent stay. Rest assured, we have forwarded your comments to the respective in-charge to refine and improve our service.... More 

Malaysia
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Reservation Very Rude & nasty word.Better keep her at steward dept. Please send her customer service training so she know how to talk in politely. Overall stay it ok..Room & food is excellent & fantastic.

Was this review helpful? Yes 1
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, We sincerely apologize regarding the inconvenience caused during your stay. Your comments regarding to the poor customer service is noted. Kindly rest assured that further training in regards to service and guest relations will be carried out again with all our staffs to avoid such incident(s) in the future . I thank you once again for highlighting... More 

Shah Alam, Selangor, Malaysia
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 21, 2015

This hotel is located away from the main city center but still within Kuala Lumpur vicinity. The nearest LRT station is Miharja Station if you dont drive. The hotel is connected to a VIVA shopping mall (same owner i guess since their name is similar). This hotel is modern hotel concept with different design of room according to themes namely... More 

Was this review helpful? Yes
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for choosing Vivatel as your preferred accommodation during your visit to Kuala Lumpur. We are very glad to be able to host you in our hotel. We're delighted to hear about your pleasant experience here. We thank you once again for taking time to review our hotel, may we see you in the near future... More 

Singapore
1 review
5 of 5 stars Reviewed January 20, 2015

i have been to KL for so many times but it was my first time to stay at Vivatel. I must say that although the hotel is not situated at the city, it has a connecting mall that will make it so convenient to shop, dine in and watch movie. The staff are very friendly and accommodating. We were by... More 

Was this review helpful? Yes
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for choosing Vivatel as your preferred accommodation during your visit to Kuala Lumpur. We are very glad to be able to host you in our hotel. We're delighted to hear about your pleasant experience here. Thank you for your constructive feedback with regards to your recent stay. We thank you once again for taking time... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2015

We had a long-stay in Vivatel KL recently for almost 2 months over the Christmas holiday season and New Year 2015. The hotel is strategically located for travelers who wish to explore KL without wasting too much time stuck in traffic jams and the fumes in the heart of the city. Its a 5mins drive to the Permaisuri Lake garden... More 

Was this review helpful? Yes
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for choosing Vivatel as your preferred accommodation during your visit to Kuala Lumpur. We are very glad to be able to host you in our hotel. We're delighted to hear about your pleasant experience here. Thank you for your constructive feedback with regards to your recent stay. We thank you once again for taking time... More 

Copenhagen, Denmark
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 15, 2015

The Vivatel is situated in Pudu close to KL city center. Easy access 250 m from the hotel via the LRT train. 50 cents and you are in the city 15 minutes later. The hotel is within the Viva Mall, which is a sort of sad looking new local empty mall. There's a decent Giant Supermarket and an exellent Starbucks... More 

Was this review helpful? Yes
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for choosing Vivatel as your preferred accommodation during your visit to Kuala Lumpur. We are very glad to be able to host you in our hotel. We sincerely apologize regarding the inconvenience caused during your stay.Rest assured we have taken note of all your comments and have looked into them thoroughly.These comments in particular will... More 

1 review
4 of 5 stars Reviewed December 29, 2014 via mobile

it's was the best hotel in kula lampur City with best rooms and good connectivity from city center!!!will come back for sure !! it is not a 4 star it should be a 4 star!!!!its totally worth!!rooms was clean and hygenic! but there should be more variety of vegetarian food in menu n for breakfast!!! star was soo friendly n... More 

Was this review helpful? Yes
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for choosing Vivatel as your preferred accommodation during your visit to Kuala Lumpur. We are very glad to be able to host you in our hotel. We're delighted to hear about your pleasant experience here.Thank you for your constructive feedback with regards to your recent stay. We thank you once again for taking time to... More 

Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 29, 2014

There are a few pros & of course cons of this hotel. The pros are that it is very comfortable! The rooms & bed are very clean and the room is well furnished. The bathroom is also very clean and has a very unique design which adds to the pros. Here comes the cons, the hotel staffs are not at... More 

Was this review helpful? Yes
Vivatel_KL, Guest Relations Manager at Vivatel Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for choosing Vivatel as your preferred accommodation during your visit to Kuala Lumpur. We are very glad to be able to host you in our hotel. We're delighted to hear about your pleasant experience here. We thank you once again for taking time to review our hotel, may we see you in the near future... More 

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Additional Information about Vivatel Kuala Lumpur

Address: No 85 Jalan Loke Yew, Kuala Lumpur 55200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vivatel Kuala Lumpur 4*
Number of rooms: 302
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Hotel Style:
#28 Spa Hotel in Kuala Lumpur
#46 Luxury Hotel in Kuala Lumpur

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