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Signature Hotel KL Sentral

73 Jalan Thambipillai | Brickfields, Kuala Lumpur 50470, Malaysia (Formerly Signature Hotel - Brickfields)
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Signature Hotel KL Sentral
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Signature Hotel KL Sentral
Signature Hotel KL Sentral
Signature Hotel KL Sentral
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33 reviews from our community

Traveler rating
    10
    7
    7
    4
    5
See reviews for
7
10
5
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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All months
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Checked in the room found out no air con remote control. Called the reception a few times but no reply. We went down to the reception and found out that there is limited remote control which is not acceptable. I wish to hear from your management soonest possible regarding this matter. Thank you.

Was this review helpful? Yes
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear mshoon, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the shortages of remotes. We are in the midst of getting the new sets. Our main priority is to be able... More 

Tiruchirappalli, India
1 review
5 of 5 stars Reviewed 2 weeks ago

Good Room, comfortable and quiet though we are in front of a big club and a busy street... staff very friendly and helpful, near a lot of things like a train station, KL Sentral and shopping malls recommend this hotel for everyone and I will come here again.

Was this review helpful? Yes
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Hello Sikkadnar, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a very well-maintained and comfortable atmosphere. We look forward to welcoming you back to our hotel in the future. Sincerely, Cathy Tan / Hotel Manager More 

1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed there for 2 nights. Before we came there I asked them via booking.com if we could have earlier check in and they replied that it was not a problem for RM40 extra. When we came there at 8 AM the room was not ready, nobody knew about are earlier arrival , so we had to wait till noon.... More 

Was this review helpful? Yes
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear Petr M, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. We strive to provide a superior... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Booked a room for 3 pax. Room spacious & cleaned but NO WATER HEATER AVAILABLE. Asked the receptionist and promised to rectify but no action taken until check-out. Reminder, please keep your room deposit receipt properly. Staff misplaced their guest folio and but can't argued when show them my original deposit receipt.(but managed to found the folio at the end).... More 

Was this review helpful? Yes
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear Janet, We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We had to address the issue at that night and my sincerest apologies for the inconvenience. Please reach out to me directly at cathytan@mysignaturehotel.com if you would be willing to give us a chance to turn your experience around.... More 

Hong Kong, China
Top Contributor
111 reviews 111 reviews
107 hotel reviews
231 helpful votes 231 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Just stayed one night and that was too long. Good location for Sentral station. We were given a very small room with no windows, which had dirty walls and a tiny bathroom. It had smelled bad with old smoke. The worst thing though was the noise. There is no soundproofing and with tiled floors the noise of other guests reverberates... More 

Was this review helpful? Yes
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of... More 

Ko Phangan, Surat Thani, Thailand
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked the hotel combined with AirAsia Fly and Stay offer. I didn't expect much as it was very much on the budget range but was very positive surprised. Location of the hotel is just perfect and only three minutes walk from KL Sentral Station and Airport Bus. Front desk staff was very friendly and helpful indeed. The single room had... More 

Was this review helpful? Yes
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Hello Joe L, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a very well-maintained and comfortable atmosphere. We look forward to welcoming you back to our hotel in the future. Sincerely, Cathy Tan / Hotel Manager More 

home
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 20, 2015

We booked this on the internet based on price and private facilities and it far exceeds our expectations. The hotel is smart,modern ,very clean. The facilities are excellent and the staff welcoming and helpful.

Was this review helpful? Yes 4
Chennai, India
Contributor
16 reviews 16 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 17, 2014

I supposed to stay in KL Sentral Hotel, as they are sold out for the dates i had to look other hotels for a nights stay. For RM110 Signature Hotel can provide spacious room, but what they provided was a tiny one. I asked for twin room but were given Double bed room only. But the stay was comfortable though.... More 

Was this review helpful? Yes 2
Warsaw, Poland
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 11, 2014

Very nice and cosy hotel. Close to KL Sentral station and big shopping mall. Lots of restaurants nearby, as well. The rooms are nothing special, but for sure clean and comfortable. What I liked most is the friendly staff. People at the reception were very friendly and eager to help as much as they could. Wi-Fi also worked very well.

Was this review helpful? Yes 2
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! More 

kl
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 27, 2014

i was unfortunately given a room(single) where wall was beyond imaginatively dirty and broken washroom - very unsettling for rm 88 req to hav a look at the room prior paying i reckon will bever be going there any sooner

Was this review helpful? Yes 1
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear Guest, We are always happy to read our guests' reviews and feedbacks and we thank you for taking the time to share your experience. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our... More 

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