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Signature Hotel KL Sentral

73 Jalan Thambipillai | Brickfields, Kuala Lumpur 50470, Malaysia (Formerly Signature Hotel - Brickfields)
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Signature Hotel KL Sentral
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37 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jakarta, Jakarta Raya, Indonesia
Top Contributor
54 reviews 54 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for a night in this hotel, found through agoda. I thought room itself would be as small as transit hotel but Nope. I stayed in the family room for 4. spacious, clean and hassle free. The price was a little high but worth the location. Highly recommend , easy to roaming around KL as the location itself

Was this review helpful? Yes
Top Contributor
93 reviews 93 reviews
34 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed May 9, 2015

the staff is slow and lazy, the location is great but the service is slow. laid back and missing the place sure is very convenient and if you dont expect prompt service then its a good hotell to be located in specially when the other hotels are over booked

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Luzon, Philippines
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 6, 2015

The location of this hotel is very strategic. It's near the railway station and the monorail, NU Sentral mall, and Little India. We were 5 in a room, and it is very spacious which is an important factor when you're in a big group since each of us had our own luggage. Another thing, they'll ask for a 50RM deposit... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 14, 2015

Checked in the room found out no air con remote control. Called the reception a few times but no reply. We went down to the reception and found out that there is limited remote control which is not acceptable. I wish to hear from your management soonest possible regarding this matter. Thank you.

Was this review helpful? Yes 1
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear mshoon, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the shortages of remotes. We are in the midst of getting the new sets. Our main priority is to be able... More 

Travelers are raving about these Kuala Lumpur hotels

Tiruchirappalli, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

Good Room, comfortable and quiet though we are in front of a big club and a busy street... staff very friendly and helpful, near a lot of things like a train station, KL Sentral and shopping malls recommend this hotel for everyone and I will come here again.

Was this review helpful? Yes 1
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Hello Sikkadnar, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a very well-maintained and comfortable atmosphere. We look forward to welcoming you back to our hotel in the future. Sincerely, Cathy Tan / Hotel Manager More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 10, 2015

We stayed there for 2 nights. Before we came there I asked them via booking.com if we could have earlier check in and they replied that it was not a problem for RM40 extra. When we came there at 8 AM the room was not ready, nobody knew about are earlier arrival , so we had to wait till noon.... More 

Was this review helpful? Yes 1
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear Petr M, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. We strive to provide a superior... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2015

Booked a room for 3 pax. Room spacious & cleaned but NO WATER HEATER AVAILABLE. Asked the receptionist and promised to rectify but no action taken until check-out. Reminder, please keep your room deposit receipt properly. Staff misplaced their guest folio and but can't argued when show them my original deposit receipt.(but managed to found the folio at the end).... More 

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Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear Janet, We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We had to address the issue at that night and my sincerest apologies for the inconvenience. Please reach out to me directly at cathytan@mysignaturehotel.com if you would be willing to give us a chance to turn your experience around.... More 

Hong Kong, China
Top Contributor
113 reviews 113 reviews
109 hotel reviews
244 helpful votes 244 helpful votes
2 of 5 stars Reviewed March 9, 2015

Just stayed one night and that was too long. Good location for Sentral station. We were given a very small room with no windows, which had dirty walls and a tiny bathroom. It had smelled bad with old smoke. The worst thing though was the noise. There is no soundproofing and with tiled floors the noise of other guests reverberates... More 

Was this review helpful? Yes
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of... More 

Ko Phangan, Surat Thani, Thailand
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 2, 2015

Booked the hotel combined with AirAsia Fly and Stay offer. I didn't expect much as it was very much on the budget range but was very positive surprised. Location of the hotel is just perfect and only three minutes walk from KL Sentral Station and Airport Bus. Front desk staff was very friendly and helpful indeed. The single room had... More 

Was this review helpful? Yes
Cathytan23, Manager at Signature Hotel KL Sentral, responded to this review

Hello Joe L, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a very well-maintained and comfortable atmosphere. We look forward to welcoming you back to our hotel in the future. Sincerely, Cathy Tan / Hotel Manager More 

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Senior Contributor
22 reviews 22 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 20, 2015

We booked this on the internet based on price and private facilities and it far exceeds our expectations. The hotel is smart,modern ,very clean. The facilities are excellent and the staff welcoming and helpful.

Was this review helpful? Yes 5
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