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All 254 Kuala Lumpur hotels

Hotel Grand Continental Kuala Lumpur

3.0 of 5 Hotel   |   Jalan Belia/Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
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Hotel Grand Continental Kuala Lumpur
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Ranked #157 of 254 hotels in Kuala Lumpur
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151 people have reviewed this hotel

Traveler rating
    7
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    41
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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ipoh
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

i was travelling late to Kuala Lumpur and had to get a place to stay at about 2am on 7th mac recently. i went to grand continental and ask the only guy over there if there is any possibilities to have extension check out till 6 pm the next day and any discount rate for late check in. the answer... More

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GCEBERHAD, General Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Dear En. Hisham, First and foremost we would like to thank you for considering Grand Continental Hotel Kuala Lumpur as your accommodation needs during your visit to Kuala Lumpur Recently. Thank you for taking the time to provide with your feedback. We are very disturbed to note of the inconvenience you experienced with our associate when you inquired about late... More

Melaka, Malaysia
1 review
4 of 5 stars Reviewed 2 weeks ago

Good hotel good staff specialy Mr Sam very helpful. f&b staff also good nice stay front office staff friendly. Check in lovely. Swimming pool But room service food cold Defently. I will stay. Here again

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GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Dear Mr Chong, First and foremost thank you for choosing Hotel Grand Continental Kuala Lumpur as your preferred hotel during your visit to Kuala Lumpur recently. We are delighted to have you with us. We are very pleased to learn that you enjoyed your stay with us and appreciate your valuable feedbacks. Your generous comments about our associates have been... More

Newcastle, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was a nice simple hotel with all the basics, lovely breakfast buffet. nothing too fussy. but i was advised by staff that it would be best not to go out after 9pm. I'm assuming this hotel wasn't in the safest of areas, but i never really felt at danger here.

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GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Dear valued guest, Warm Greetings! Thank you for choosing Hotel Grand Continental Kuala Lumpur as your preferred hotel during your visit to Kuala Lumpur. We are delighted to have you with us. Thank you for taking the time to provide us with your feedback and for your generous comment. We are happy to note that our service met with your... More

Agra, India
2 reviews
4 of 5 stars Reviewed March 8, 2014

me and my wife stayed at Grand Con and the service was just excellent. I greeted by almost all the staff in the lobby. Checking in was fast. The room was nice and clean and newly renovated. Had the KLCC view. Room service was good I would like to than friendly staff of hotel they provide us full information of... More

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GCEBERHAD, General Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your great review and we are glad that you have a wonderful trip in Kuala Lumpur. I am sure my colleagues will be delighted with your review. We hope that you will visit Kuala Lumpur again in future and that we may be given the opportunity to serve you svn better. Please do let us know if... More

Contributor
11 reviews 11 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 6, 2014

I stayed there for 3 days 2 nights...for business trip..the foods,horrible..breakfast,lunch,dinner-hardly to praise....rooms,average...location,not good enough..service,baaaaddddd.....not worth for your money...run...!!!

Was this review helpful? Yes 1
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

We are very sorry to hear that your stay have not been a pleasant one please do let us know what we can do to improve ourselves. Items highlighted by you will be look into once again our sincere apology. More

Pune, India
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 21, 2013

I was staying in this hotel in the month of Nov 2013. One of the worst hotel i stayed in . The very arrogant staff , Non co-operative , Room conditions is very very poor, with lots of mosquito , Bedbugs.No toiletries in the bathroom. ONE OF THE TERRIBLE HOTEL EXPERIENCE I HAD. We were having three room in this... More

Was this review helpful? Yes 3
Andy C, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Dear sir/madam, Thank you very much for your feedback given. in regards of pest control to be improved. We already put more concentration on this matter to avoid further complain from our valuable guests. Please send us an email to customer_care@ghihotels.com.my, we will try to solve the problem and please give us a chance to improve instead of undermine us... More

Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 20, 2013

I stayed twice at Grand Con and the service was just excellent. I greeted by almost all the staff in the lobby. Checking in was fast. The room was nice and clean and newly renovated. Had the KLCC view. Room service was good I would like to thank Front Office Manager Mr Hisham especially and his team for making my... More

Was this review helpful? Yes 3
HGCKL, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Dear sir/madam, Thank you very much for your feedback. Your feedback will be very engaraging to those staffs that served you while you stay with us. We hope you could recommend all your friends to stay with us when they plan to have a business or holiday trip to Kuala Lumpur. Once again, THANK YOU VERY MUCH! More

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 7, 2013

The staff of the hotel were not straightforward in their dealings. The receptionist refused to show me the room claiming that it was being cleaned, but after I paid, he showed me the room. That was a few minutes difference. The travel agent in the hotel offered me an exaggerated rate for a trip to one attraction outside the city;... More

Was this review helpful? Yes 1
HGCKL, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you very much for your feedbacks given, regarding the show room and the travel trip being offer make you feel unfair, we will further investigate for more details. Thanks. More

Johor Bahru, Malaysia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 19, 2013

I was staying this hotel with my in-law family together my wife and son. First impression is the car park was so dark. I feel not safe walking inside the car park and some how worry my car safety. The day I visited this hotel was Hari Raya holiday, and the side door to connect car park and hotel was... More

Was this review helpful? Yes
HGCKL, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you very much for your feedbacks given, we always welcome feedbacks either positive or negative so that we can act accordingly to get ourself improve to serve our guests to our best. Thank you very much. Please do recommend us to your friends to stay with us if they plan to visit to Kuala Lumpur on their next business... More

Sydney, Australia
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 10, 2013

Hotel location was ok. When I enquiry about MRT or LRT to receptionists, they are not helpful at all, provided wrong information. I stayed on 24th floor, mosiquito annoying me all night which I do think the hotel should pay more attention on this pest control issue. Breakfast was ok. 2 public phones were available in the lobby, but none... More

Was this review helpful? Yes 2
Andy C, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Dear sir/madam, Thank you very much for your feedback given. in regards of pest control to be improved. We already put more concentration on this matter to avoid further complain from our valuable guests. The public phone is only meant for local land line call and we have put a clear signage for indication. We always welcome feedback either positive... More

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Additional Information about Hotel Grand Continental Kuala Lumpur

Also Known As:
Grand Continental Kuala Lumpur
Grand Continental Hotel
Address: Jalan Belia/Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Grand Continental Kuala Lumpur 3*
Official Description (provided by the hotel):
Centrally located in the heart of Malaysia Capital, a towering block of 27 storeys. Consist of 309 guest rooms and suites. Hotel Grand Continental boasts of a magnificent view of the Petronas Twin Towers (KLCC) and it is surrounded by Banks, Government offices and business district. Putra World Trade Centre (PWTC), General Hospital, National Heart Centre, Maju Junction, Sogo Shopping Centre, The Mall Shopping Complex and the tourist attractions are just nearby the hotel. The Sultan Ismail Light Rail Transit (STAR LRT) Station and Medan Tuanku Monorail Station are within walking distance. ... more   less 
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