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Hotel Grand Continental Kuala Lumpur

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Jalan Belia/Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
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Hotel Grand Continental Kuala Lumpur
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Hotel Grand Continental Kuala Lumpur
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171 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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  • Arabic first
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    (171)
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    (49)
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Oslo, Norway
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 21, 2015

I am having some dental treatment in KL, so i chose this hotel beacuse its just across the street. I give value to the hotel regarding value for money, not by "stars". And I am rather pleased. The rooms, however a bit dated are clean. The wifi is working perfectly. The staff is very nice! Both the reception and the... More 

Was this review helpful? Yes
GCEBERHAD, General Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments on the services rendered by the security and the front desk. We are happy to inform you that we do have renovated rooms, the Premium Rooms located at the higher floors. We do hope to see you again if you happen to come back to Kuala Lumpur. More 

Mumbai (Bombay), India
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 12, 2015

I was here with my family and friends on vacations. We selected this hotel after lot of search on TA sites but kind of disappointed. When we did booking for this hotel through our agent I have sent them a mail reconfirming our booking to which they have replied immediately and also our request for an upgrade to the next... More 

Was this review helpful? Yes 3
GCEBERHAD, General Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments, I am sorry to hear that your request to meet the manager was not convey to me. My sincere apology. I am glad you had a good stay with us and that you have enjoyed our breakfast spread. For your information we do have a big mall located just 5 minutes from the hotel, Quill... More 

1 review
5 of 5 stars Reviewed June 5, 2015 via mobile

I had an amazing time in this hotel the service was really good and the rooms are really beautiful and well kept really nice place to be with a reasonable price and the breakfast is amazing as well the food was outstanding especially the rendang ayam ;)

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GCEBERHAD, General Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your wonderful review. It is a great pleasure having you with us and we hope you had a wonderful time here. We hope you will come again, I am sure my colleagues will be happy to see you again. Once again it is our pleasure to have you here. More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 21, 2015

I was on a family tour during my vacations. This is an average restaurant to stay, I would say little bit old fashioned though it did not bother me much. Nice food also available, Indian cuisine is also available. Choose nice room with nice balcony view.

Was this review helpful? Yes 1
GCEBERHAD, General Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments, we hope you had a wonderful stay. We wish to inform you that we are in the midst of changing our restaurant menu with additional items. Please do try our renovated Premium Executive Rooms with all the upgraded amenities and furniture. There are as you mentioned rooms facing the Twin Towers. More 

Geneva, Switzerland
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 28, 2015

Please take another hotel, this one doesn't worth it... I arrived there mid-afternoon, no customer was at the reception. I've been welcomed by one man who proceeded (or tried to proceed) to my check-in. The total process took about 25 minutes approx. - I didn't have my passport as I was in KL to renew a visa and passport was... More 

Was this review helpful? Yes 1
GCEBERHAD, General Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Dear Mr. Jeremy, our sincere apology for not being able to provide the service that you deserve as a paying patron. It is a requirement for the staff to take down some form of identification for all our guest and in cases of foreign tourist it is usually the passport. We totally agree with you that in case the passport... More 

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Colombo, Sri Lanka
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 27, 2015

Me and a few group of friends visited this hotel in December. The hotel is very clean and located around the shopping malls and restaurants. The staff was friendly and they helped us in finding a comfortable car for a tour to visit Genting highlands and Bat cave. The food was good.

Was this review helpful? Yes 1
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for the kind remarks. We are glad you had a wonderful time in Kuala Lumpur and we are glad that we have provided you with a comfortable stay. We hope to hear from you again. More 

ahmedabad
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed January 28, 2015

It was a family outing tour and a part of 3 city tour of Far East -Good hotel with in-house breakfasts -Paid Wifi -Big rooms - neat and clean -Little old fashioned bathrooms -Toiletries is something to work upon

Was this review helpful? Yes 7
GCEBERHAD, General Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your kind comments we are please that you have enjoy the breakfast in our hotel, our chef will be delighted. We have noted your comments in regards to the bathroom and we are please to inform you that we have refurbished some of the bathrooms with rain shower and better amenities. Please do let us know if... More 

Central Melaka District, Malaysia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 20, 2015

This is an average hotel. I can only give them 5/10 marks. Pro + The room is big as we stayed at deluxe family at 19th floor Nice pool for adult and children at 11th floor Central location near shopping complex and eateries Free parking for customer Don't miss the night market at jalan chow kit on saturday, many choice... More 

Was this review helpful? Yes 7
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments. we are happy that you find the location and room to your liking. We do apologise for the poor service rendered by the reception, we have since send them for training. In regards to the poor quality of food, the chef have been notified and will look into this matter. The car park management have... More 

Melbourne, Australia
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed January 7, 2015

You can find my finding and make up your mind: 1. We were given 2 rooms on a smoking floor, when we asked for room change (due to my children having bad asthma) and willing to trade 2 rooms and pay extra for a 1 non smoking, larger room, we were told that it can not be done as the... More 

Was this review helpful? Yes 6
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments we are sorry to hear about the terrible service given to you and your family during your stay with us. We thank you for your contribution and is happy to informed that the staff concern are no longer in our employment. Once again we do sincerely apologized because the staff concern gave you the wrong... More 

Mumbai
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 1, 2015

The hotel was ok. The view was amazing. I did not stay much inside so I did not use their service much but for bachelors who prefer roaming around a lot and a budget stay, this is ideal. The receptionists were not that friendly or helpful.

Was this review helpful? Yes
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments we have noted your comments in regards to the receptionist and have since sent them for training. Once again thank you for your comments and we will be delighted to serve you again. More 

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