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Hotel Grand Continental Kuala Lumpur

Jalan Belia/Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
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Hotel Grand Continental Kuala Lumpur
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Hotel Grand Continental Kuala Lumpur
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164 reviews from our community

Traveler rating
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    40
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Colombo, Sri Lanka
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Me and a few group of friends visited this hotel in December. The hotel is very clean and located around the shopping malls and restaurants. The staff was friendly and they helped us in finding a comfortable car for a tour to visit Genting highlands and Bat cave. The food was good.

Was this review helpful? Yes 1
ahmedabad
Top Contributor
81 reviews 81 reviews
15 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed January 28, 2015

It was a family outing tour and a part of 3 city tour of Far East -Good hotel with in-house breakfasts -Paid Wifi -Big rooms - neat and clean -Little old fashioned bathrooms -Toiletries is something to work upon

Was this review helpful? Yes 5
GCEBERHAD, General Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your kind comments we are please that you have enjoy the breakfast in our hotel, our chef will be delighted. We have noted your comments in regards to the bathroom and we are please to inform you that we have refurbished some of the bathrooms with rain shower and better amenities. Please do let us know if... More 

Central Melaka District, Malaysia
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 20, 2015

This is an average hotel. I can only give them 5/10 marks. Pro + The room is big as we stayed at deluxe family at 19th floor Nice pool for adult and children at 11th floor Central location near shopping complex and eateries Free parking for customer Don't miss the night market at jalan chow kit on saturday, many choice... More 

Was this review helpful? Yes 5
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments. we are happy that you find the location and room to your liking. We do apologise for the poor service rendered by the reception, we have since send them for training. In regards to the poor quality of food, the chef have been notified and will look into this matter. The car park management have... More 

Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 7, 2015

You can find my finding and make up your mind: 1. We were given 2 rooms on a smoking floor, when we asked for room change (due to my children having bad asthma) and willing to trade 2 rooms and pay extra for a 1 non smoking, larger room, we were told that it can not be done as the... More 

Was this review helpful? Yes 3
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments we are sorry to hear about the terrible service given to you and your family during your stay with us. We thank you for your contribution and is happy to informed that the staff concern are no longer in our employment. Once again we do sincerely apologized because the staff concern gave you the wrong... More 

Mumbai
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 1, 2015

The hotel was ok. The view was amazing. I did not stay much inside so I did not use their service much but for bachelors who prefer roaming around a lot and a budget stay, this is ideal. The receptionists were not that friendly or helpful.

Was this review helpful? Yes
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments we have noted your comments in regards to the receptionist and have since sent them for training. Once again thank you for your comments and we will be delighted to serve you again. More 

Western Australia, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 11, 2014

I will never ever stay here again nor recommend anyone around the world visiting Kuala Lumpur NOT to ever stay in this useless Hotel even if this is the last Hotel available. The Management is VERY BAD and IGNORANT about what is happening. Total shame as they have hotels in Australia and New Zealand. My stay was treated with the... More 

Was this review helpful? Yes 3
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comment. We are very disappointed with the attitude of our staff. All your comments are taken seriously and we had looked into improving every aspect of it. We thank you for your contribution and is happy to informed that the staffs concern are no longer in our employment. We would like to stressed that in the... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 21, 2014

We booked one night here and were happy we decided to move after the first night. The hotel is run down and the staff were pretty rude at the front desk. We had specifically asked for a view of the towers in an email prior to checking in but the staff were very rude and were unable to help. We... More 

Was this review helpful? Yes 3
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

We sincerely apologise for the poor service rendered. We have since renovated the rooms as well as retrain and hire staff to replace some of the staffs. Your comments are important to us we will strive to improve further. More 

Mumbai (Bombay), India
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 16, 2014

The hotel has good facilities. The view from windows boasts the wonderful petronas tower. The morning view from the window and the night view of petronas is quite a watch. The facilities are good. The continental breakfast had good delicacies. The free wifi was useful. The staff was friendly.

Was this review helpful? Yes
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Dear Sir, Thank you for your kind review. We hope to hear from you again. Best Regards More 

Denpasar, Indonesia
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 3, 2014

I stayed for 4 nights in this hotel. And the very first time we got there, there's no hospitality from the reception, slow service, and not even smiling. And we got a horrible room in 8th floor, the corridor is smell, there are molds on some wall in the hotel. there's a bucket near by our room, becos there's water... More 

Was this review helpful? Yes 4
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your comments we have noted your comments in regards to the ceiling of the corridor being moldy along with the carpets having some smell. We are now in the midst of replacing the PU jacketing which affected the ceiling and also other renovation to address the issues that you have brought up. Once again our sincere apology.... More 

Hetauda, Nepal
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 19, 2014

Hotel is good enough to stay with in the limited budget and the staff are good but needs more professionalism. Rooftop swimming pool is one of the main assets of the hotel from where you can have magnificent view of twin tower. Overall its nice hotel for the frequent traveler who can adjust with the minor errors.

Was this review helpful? Yes
GCEBERHAD, Manager at Hotel Grand Continental Kuala Lumpur, responded to this review

Thank you for your review, we are glad that you have enjoyed your stay here. Your comments in regards to the staff professionalism will be look into and will be improve upon. Do let us know if there are other areas where we can improve on. Best Regards More 

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