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Swiss Inn Kuala Lumpur

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62 Jalan Sultan | Chinatown, Kuala Lumpur 50000, Malaysia
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Swiss Inn Kuala Lumpur
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714 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (714)
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    (182)
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    (194)
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Yogyakarta, Indonesia
Level Contributor
12 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel close to china town. Have very good breakfast. Internet very good. The room very clean, nice view from the window. Toilet very clean and have hot water. We choose Triple bed because stay with 2 children.

Was this review helpful? Yes
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent four nights here at the beginning of my vacation in Malaysia. The hotel as such is very nice, very good location, nice rooms and very friendly staff. They also have a nice restaurant and offer a very good breakfast buffet. The prices were reasonable. The beginning of my stay was a little tricky since the room they offered... More 

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SwissInnKL, General Manager at Swiss Inn Kuala Lumpur, responded to this review

Dear Treefriends Thank you for the time taken to review about your recent stay at Swiss Inn Chinatown, Kuala Lumpur. First and foremost, please accept our sincere apology for the inconvenience caused. Besides the issue that you highlighted, we are so relief to know that you do appreciate the products and services rendered. Swiss Inn Chinatown is committed in providing... More 

4 of 5 stars Reviewed 2 weeks ago

Clean and nice hotel but they told about deposit when we check in - no information on booking abut this. Breakfast was quite good. Room was clean, wwater hot, nice place 1min to china town 5 min to train station

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SwissInnKL, General Manager at Swiss Inn Kuala Lumpur, responded to this review

Dear Ula M Thank you so much for the kind review about your recent stay at Swiss Inn Chinatown, Kuala Lumpur. Besides the deposit issue highlighted, we are very delighted to learn that you have enjoyed your overall stay with us. Kindly be informed that such deposit upon check is a standard practice in most of the hotels. As for... More 

København
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located in the heart of Chinatown and if you choose your hotel by location as we did - you will not regret it. The rooms are pretty standard but nice and clean. Some of the rooms don't have windows, so be aware of that when you book. All in all a good hotel that matches the price.

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SwissInnKL, General Manager at Swiss Inn Kuala Lumpur, responded to this review

Dear Christina J Thank you so much for the time taken to review about your stay at Swiss Inn Chinatown, Kuala Lumpur. We are deeply honoured to be given the opportunity of serving you and we are very delighted to know that you enjoyed our location and you appreciate the value offered. Swiss-Inn is committed in providing our guests with... More 

Hong Kong Region, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not perfect but the staff was friendly and accommodating. I went with a friend and booked a suite, but the room didn't have working hot water. The staff apologized and moved us to another room, but no other suites were available and we were put into a smaller double bed room. The room was fine. We didn't complain initially but... More 

Was this review helpful? Yes 1
SwissInnKL, General Manager at Swiss Inn Kuala Lumpur, responded to this review

Thank you so much for your kind review about your recent stay at Swiss Inn Chinatown, Kuala Lumpur. On behalf of the Swiss Inn Chinatown, please accept my sincere apology for the shortcoming. Nevertheless, we are very delighted to know that you enjoyed your overall stay with us and your kind commendation on the staff friendliness is greatly appreciated. Swiss-Inn... More 

Victoria, Australia
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for two nights. The room we stayed in had a tiny window and then a larger one that looked out onto a brick wall! It was dark and poky. I locked the door at night but was unable to open it the next morning, rendering us stuck in the room. Eventually two maintenance men were... More 

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SwissInnKL, General Manager at Swiss Inn Kuala Lumpur, responded to this review

Dear Kellypippin Thank you so much for your time to feedback to us in regards to your recent experience at Swiss Inn Chinatown recently. Listening to our guests is the best way for us to continue improving and reinforcing on our service standards. As in all cases, the comfort and the satisfaction of all our guests are of the outmost... More 

Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 26, 2015 via mobile

The Swiss Inn is a well situated, clean and comfortable hotel. It has a kind of a quirky interior and depending on your allocated room you may have to take 2 lifts to get there, however this is a minor issue. All the staff were friendly and helpful, The breakfast was decent and as mentioned before the location in the... More 

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SwissInnKL, General Manager at Swiss Inn Kuala Lumpur, responded to this review

Dear Lee G Thank you for your kind review about your recent stay at Swiss Inn Chinatown. We are very delighted to know that you like our location and you enjoyed the overall stay with us. Swiss Inn is certainly very fortunate to be centrally located in the heart of Chinatown and accessible via by various public transportations, which includes... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 18, 2015

This is a very small nice hotel. My second time coming here the first was way back in 2000. I stayed in a deluxe queen on the 7th floor towards the back and it was a nice room that had the basic amenities. The room comes with a fridge, a hair dryer, soap, shampoo and bath gels, 2 bottles of... More 

Was this review helpful? Yes 1
SwissInnKL, General Manager at Swiss Inn Kuala Lumpur, responded to this review

Dear Kingfishersxyrz Thank you so much for the detailed review about your recent stay at Swiss Inn Chinatown, Kuala Lumpur. We are extremely delighted to know that you enjoyed your overall stay with us and we are very glad to know that we have able to meet your expectations. Your generous comment on the level of services rendered is well... More 

Staffordshire, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 10, 2015

Only stayed one night, was exactly what we were looking for. Clean but small rooms, basic but sufficient, deceptively quiet but in a lively area. Most of all, cheap. Not much in the way of entertainment nearby, just food and markets selling the usual fake goods. Close enough to KLCC but probably need a taxi to get there. Overall, I'd... More 

Was this review helpful? Yes
SwissInnKL, General Manager at Swiss Inn Kuala Lumpur, responded to this review

Dear GuruJon Thank you so much for choosing Swiss Inn Chinatown as your preferred accommodation during your recent visit in Kuala Lumpur. We are truly appreciates the time taken to write a review about your overall stay at Swiss Inn. We are delighted to learn that you like our location and that you enjoyed the overall stay. Once again, thank... More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 7, 2015

I absolutely love the Swiss Inn! I stayed here for 4 nights and really enjoyed the cleanliness of the room. The staff was extremely nice and allowed me to use their office computer for a while. The location is also convenient since its situated right in Chinatown, near Little India and the National Mosque! I would love to come back... More 

Was this review helpful? Yes
SwissInnKL, General Manager at Swiss Inn Kuala Lumpur, responded to this review

Cynthia P Thank you for staying at Swiss-Inn Chinatown during your visit to Kuala Lumpur. We truly appreciate the time taken to share your memorable experience with us. Your kind remarks about our service staff would goes a long way as it help to motivate all our staff to always be courteous when dealing with guests. Once again we thank... More 

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