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Pacific Regency Hotel Suites

KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
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Pacific Regency Hotel Suites
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Pacific Regency Hotel Suites
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1,162 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed her with my boyfriend. And had a really pleasurable experience. The staff were very attentive, the room(1bedroom apart) was spacious and clean, the rooftop pool and bar was beautiful and the view from up there was amazing! It's a 5 min walk to Gloria jeans and 7/11. The only thing that I could slightly fault was that there are... More 

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New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The room smelled a little funny but once I put on the aircon it was fine. The room was newly refurbished and the bathroom was awesome. Loved the bathtub. Check in was kind of a cluster f but the staff were really nice. I was running a few hours late due to previous commitments and I called and htey couldnt... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Christoff_nyc, Thank you so much for the positive feedback in regards to the hotel’s facilities. Please be assured that your other comments have been noted and would be looked into. We look forward for another opportunity to prove our services to you again in the future. Thank you. Hospitably yours, JKumar, General Manager More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is 20 minutes drive from KL Sental station. It is located 30 meters from the KL tower,  so perfect for your first sightseeing trip.   The staff were pleasant and friendly. We had a superior suite and the room size was very very big. There were enough cupboards to store a whole families entire attire! They was a... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Jules F, I am very pleased that you enjoyed your recent stay with us here. Your positive comments will only motivate us in delighting all our guests further. Please be assured that I will share your comments with my team as an avenue for improvements. We look forward to your future support and the opportunity to be of service... More 

Mumbai, Maharashtra, India
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hotel has an amazing view at its terrace with Swimming pool. In the evening, we get to see a superb view of KL towers. Hard Rock Cafe is near to this hotel. Take a room only above 32nd floors to enjoy the view.

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear agmimani, I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. We look forward to having you stay with us again in the future! Hospitably yours, JKumar, General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The room was fine, but with hot AC! The worst is their service.. when I ask for something, they always late! Believe me.. it is not normal when I ask for water, and I call again after 3 hours to ask where it is?!!! While checking out.. more than 20 minutes to collect the laggages!🙈

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Saeed A, I regret to hear about your experience at Pacific Regency Hotel Suites recently. Please be assured that I will share your comments with my team as an avenue for improvements. I hope you will give us a second chance if you return to the area. Hospitably yours, JKumar, General Manager More 

New Orleans, Louisiana
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Well located in KL, it's just less than 10 mins walk to KLCC and other attractions, so if you are in KL to walk around and discover what's best, this hotel is highly recommended but if you are looking for a luxury room, well decorated and new furniture then you might need to go for the new wing (premier floors)... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Jackderick88, Thank you for staying with us and we truly appreciate for your feedback. I am glad you had a wonderful experience with Pacific Regency Hotel Suites and our associates! We look forward to welcoming you back again. Hospitably yours, JKumar, General Manager More 

Ghent, Belgium
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is ideally located in KL's golden triangle, the rooms are spacious with a kitchenette and very clean, the rooftop pool and bar are amazing! Breakfast is really delicious with lots of choice,I would recommend this hotel to everyone staying in KL, great value for money!

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Evitjen, Thank you for staying with us and we truly appreciate for your feedback. I am glad you had a wonderful experience with us and we look forward to welcoming you back again. Hospitably yours, JKumar, General Manager More 

Sevenoals, Kent
Top Contributor
138 reviews 138 reviews
59 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent location and very good value for money accomadation. Stayed here for 3 nights during a convention at the Shangri-La which is no more than 10 minutes walk from the Pacific Regency. Extremely spacious room on the 34th floor over-looking the twin towers with everything you could want and extremely good value. Perfect for the family traveller but a little... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear BigTaps, Thank you so much for the positive feedback in regards to the location of the hotel. I am glad you enjoyed your stay and hope to see you again during your next convention! Hospitably yours, JKumar, General Manager More 

Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The staff are nice and helpful. The room I was given was very dated and tired. Dark and clearly well used. That said the location is excellent so if you get a deal and don't plan on spending much time in the room this might be the place for you.

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Michael S Thank you so much for sharing your recent experience, we have noted your kind comments and suggestions, as feedback is very valuable to us. Thank you again for sharing your experience, we look forward to your return in near future. Hospitably yours, JKumar, General Manager More 

Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotel is located at the one of the tourist attraction, Manara KL. The bad thing is, it is the traffic is very congested at that area. The room is looks very old and creapy. The hotel environment overall is dark and dull. The staff is very not friendly and not even pun a smile on their face. Famous Luna... More 

Was this review helpful? Yes 4
pacificregency, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Effendy_08 Thank you for sharing your experience related to your recent visit Pacific Regency Hotel Suites. We indeed apologize if we have come short of meeting your expectations and rest assured that each comment is reviewed with members of the concerned teams and adjusted wherever possible. Your feedback is very much appreciated and will definitely continue to inspire us... More 

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Hotel & grounds (73)
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Pool/beach area (96)
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Amenities (33)
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Deluxe Suite (50)
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Executive Double Twin Bed Room (34)
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Executive Suite (70)
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Junior Suite (27)
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Luna Pool (18)
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One Bedroom Suite (71)
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Premier Suite (28)
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Premium Deluxe Room (38)
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Regency Suite (103)
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Restaurants and Bars (31)
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Roof Top Pool (11)
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Superior Suite (39)
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The Hotel (32)

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