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Pacific Regency Hotel Suites

KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
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1 room 1 guest
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Pacific Regency Hotel Suites
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1,315 Reviews from our TripAdvisor Community

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Traveler rating
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    225
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
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    (339)
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Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

My wife and I wanted to go on an excersion and see the city. We spoke to the night shift concierge and he gave us a price and he promised that the money we pay which was 260 MYR. He specifically asked us to be at reception 15mins before as we would be picked up and taken to the KL... More 

Was this review helpful? Yes
Grenbole
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We already went to this hotel on the begenning of auguste. we found it quite good the first time, for the swimming pool ar the 34th level offering a wonderfull view on one's hand and for the localisation near to everything on the other ! But second time, we've been really disapointed ! We ask for a room we didn't... More 

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Loughborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

the hotel was nice and the staff were friendly,the hotel is in a great location but my main review is about mohamed dhanish taxi service who is located just outside the hotel but works under the hotel,he was by far the nicest man i have met in my life as malaysia airlines messed up my flights and mr dhanish went... More 

Was this review helpful? Yes 4
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear ullaha1, Thank you for your review, I am so glad you had a good stay with us at Pacific Regency Hotel Suites. I will definitely share your good comments with our team of dedicated members. Thank you again and looking forward to welcome you again for another pleasant stay. Hospitably yours, JKumar, General Manager More 

Elanora, Australia
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at Pacific Regency only overnight en route to Langkawi & Singapore arriving from the Gold Coast. Had to transfer rooms as the first one offered been unbearably cigarette smoke filled, an exercise that went swift! Second room was not completely smoke-free, but a huge improvement. We highly encourage people that wish smoke-free environments to make themselves heard, it... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear sunart111 Thank you for taking the time to review us on TripAdvisor, we are indeed well located and I am glad you enjoyed your room. We do appreciate your feedbacks as we always strive to improve our service rest assured your comments are conveyed to the respected department. Thank you again and hope you will give us another opportunity... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

On first impressions we were pleased with our choice, good location, large rooms but our trip soon turned into a complete nightmare. We have never had such bad service! On the second day we were locked out of our room. That battery has gone on the door meaning we could not get in. Both the manager and assistant manager were... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear MichelleDigital I apologize for the shortfall in our service and I do appreciate all feedback as we are very focused on improving our service, and we wish to improve the experience for all guests. Would appreciate if you could email me your name and date of stay so that we could investigate your claim. Thank you for your time... More 

Shenyang, China
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Came back for 2nd time this month. Great service at Check in / Concierge. Strongly recommend to visit roof top Luna Bar ( with a perfect view of KLCC tower )! Good location away from the heavy jam yet 10 minutes leisurely walk to KLCC / Pavilion Shopping

Was this review helpful? Yes 2
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Liaoning67 Thank you for taking the time to review us on TripAdvisor and for choosing us as your preferred hotel in Kuala Lumpur, I am so delighted to know you had a good stay with us at Pacific Regency Hotel Suites, looking forward to welcoming you back for another pleasant stay! Hospitably yours, JKumar, General Manager More 

Surabaya, Indonesia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay for 3 nights. Staf hotel was very helpful. KL Tower is in front of this hotel, 15 minutes walking to bukit nanas monorel, 15 minutes walking to KLCC Petronas Twin Tower. No shuttle bus. There are 2 lobbies. The first lobby is on jalan punchak. The other one is on jalan lorong P Ramli. In the morning There... More 

Was this review helpful? Yes 4
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Eli S, Thank you for taking the time to review us, we are indeed well located and easy access to major attraction areas in KL and I’m glad you had a good stay with us! We hope to welcome you again soon. Hospitably yours, JKumar, General Manager More 

Melaka, Melaka, Malaysia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upon arrival at the hotel, we aren't impressed with the lobby area... but we love the idea that they provide self service and free flow-well maintain area for ice lemon tea. So, when you have a group check-in or the check in is too long, you can sit and relax there. I was away earlier, I got to attend a... More 

Was this review helpful? Yes 3
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear MrsDilbert, Thank you for taking the time to review us on TripAdvisor, I’d like to apologise if our service didn’t meet your expectations, rest assure your feedback is conveyed to our team as we always strive to improve our service. Thank you again and hope to welcome you again for a better experience. Hospitably yours, JKumar, General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed for 13 nights, booked one bedroom suite but were upgraded to executive suite. The room is nice and spacious...the location is fantastic. However, the room furniture is worn out and so are the bathroom towels and bedding sheets. The staff are very polite and helpful. Hopefully, the whole hotel will soon undergo a major overhaul because its location... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Maida S, Thank you for taking the time to review us and I am so happy you had a memorable stay at Pacific Regency Hotel Suites, your feedback is very important to us as we always strive to improve our service. We are currently undertaking the refurbishment project and I hope to welcome you again once it’s done for... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

Would not recommend, hotel is average and needs a lot of work to be up to standard. Shower was moldy, put sign out for room to be cleaned and wasn't cleaned for two days. Food is terrible, do not eat here. Called desk for travel advice and was hung up on. Bad customer service or just incompetent. The bar on... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Katrina H, I apologize for the shortfall in our service and I do appreciate all feedback as we are very focused on improving our service, and we wish to improve the experience for all guests. Would appreciate if you could email me your name and date of stay so that we could investigate your claim. Thank you for your... More 

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Hotel & grounds (90)
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Bathroom (103)
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Room/suite (285)
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Pool/beach area (111)
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Dining (36)
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Amenities (33)
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Deluxe Suite (50)
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Executive Double Twin Bed Room (34)
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Executive Suite (70)
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Junior Suite (27)
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Luna Pool (18)
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One Bedroom Suite (71)
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Premier Suite (28)
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Premium Deluxe Room (38)
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Regency Suite (103)
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Restaurants and Bars (31)
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Roof Top Pool (11)
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Superior Suite (39)
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The Hotel (32)

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