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Pacific Regency Hotel Suites

KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
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Pacific Regency Hotel Suites
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1,271 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Moscow, Russia
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW

Had a suite here for our honeymoon. Loved it. The room was on the 32nd floor.Modern,and tasteful decor.Large room with a really high ceiling, large bathroom, contemporary kitchen, super fast elevator. We didn't have time to go in the pool though. Buffet breakfast is big, with various kinds of mainly international breakfast foods, but were they delicious and it was... More 

Was this review helpful? Yes
Level Contributor
6 reviews
4 of 5 stars Reviewed 2 days ago NEW

The staff at this hotel are wonderful! Any issues we had (which was only 2 minor ones) were rectified in minutes and with a smile and an apology for the inconvenience! The room service is OK but with the city so close I wouldn't bother. Walking distance to KLCC and the towers, KL Tower, Bukit Bintang, the Monorail and loads... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Cranberry_80 I am so delighted to know you had a wonderful stay with us at Pacific Regency Hotel and thanks for sharing your experience! I will definitely share this good news with my team of dedicated members and hope to see you again soon for another pleasant stay! Hospitably yours, JKumar, General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We spent two nights at this hotel in the beginning if our Malaysia trip. The hotel was ok, the personal in the reception was kind but the last night in KL we went to the Luna bar and there they were not so businessminded. The closing hour were 1.00 and we have at least 30 min to go. The only... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Zara w, Thanks for sharing your feedback as we always strive to improve our service rest assure your comments are conveyed with our team. We look forward to welcome you again. Hospitably yours, JKumar, General Manager More 

Level Contributor
1 review
2 of 5 stars Reviewed 1 week ago

I have yet to see the room or the hotel because i have been waiting (on the floor mind you, for the lack of chairs) for two hours now. We talked to everyone available in the reception and their response is the room is being cleaned? Why hasn't the room been prepared earlier? Why the hell does the room require... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Shams N, I apologize for the inconveniences caused upon your check-in, your feedback is shared with the respected department in order to serve our guests better in future. I hope you give us another chance to welcome you again to amend your review. Hospitably yours, JKumar, General Manager More 

Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights, room looked lovely and clean, marble bathroom gave a real vintage feel. Right next to the KL tower and short walk to the Petronas towers and the local monorail station which was really handy, didn't spend any money on taxis! The rooftop pool had a great view of one of the Petronas towers but... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear KVB94 It’s great to know you had a good stay with us at Pacific Regency Hotel Suites, we are indeed well located and easy to access the major attraction areas. We are in planning process to refurbish our hotel and hope you will visit us when it’s done for another pleasant stay. Hospitality yours, JKumar, General Manager More 

Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Pacific Regency has some amazingly large rooms with full kitchens and large refrigerators. Rollaway beds come at an extra cost but it wasn't all that expensive. I also saw the Taxi staff actively stop another customer from getting scammed by a taxi cab driver. The driver was going to take the couple to a location and back for $450rm but... More 

Was this review helpful? Yes 2
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear rawbeanz, Thank you for the great review, we always strive to deliver the best service to all our guests and we are highly motivated and moved by the message. Will definitely convey the message to my team and looking forward to have you back here! Hospitality yours, JKumar, General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Fantastic hotel, when we arrived we were greeted by Alex who was so friendly and welcoming. We were then checked in by Myra, who was so lovely to deal with, our flight had been delayed, so my son and I were tired but Myra made it so easy and had a lovely friendly smile to greet us with. Rooms are... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Valued Guest, It’s great to know you had an excellent stay with us at Pacific Regency Hotel Suites! Our team of dedicated members is most gratified to hear of your praise for them, I will convey and highlight your kind feedback. Looking forward to welcoming you again in not too distant future for another pleasant stay. Hospitality yours, JKumar,... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Located right next to KL tower, it's in walking distance to all major tourist attractions, which is ideal. The rooms are spacious and clean enough...air con is nice after heat outside and the bed was comfortable. The view from our window was terrible - all we could see was some kind of disused multi story car park. There is a... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Freddie W, Thank you for sharing your experience, I am glad our well located hotel made it easy for you to visit the tourist attraction areas in Kuala Lumpur. Your feedback is very valuable to us as we always strive to improve our service. We are in planning process to refurbish our suites to serve our guests better than... More 

Manteo, North Carolina
Level Contributor
136 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great price for a huge room with a kitchenette and bathroom with a shower and separate bathtub. Staff is so nice and helpful! Concierge available to help with tours and taxis. Great location to the KL Tower - free shuttle offered. There is a mall nearby and you can walk if you choose - I took a taxi bc it... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear sweetsugartree , It is with pleasure that I read through your acknowledgement of the service excellence provided by our colleagues, your feedback is very much appreciated as we always strive to improve and rest assured your message will be conveyed to our colleagues to provide an outstanding hospitality service to our valued guests. We will be looking forward to... More 

Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was my second visit in 13 months as my previous visit was good. After checking in to my room, I found there were no Slippers, no Pots and Pans to use with the Cooker and the one Hand Towel was torn and badly frayed the full length on both sides of the Towel, it was no better than a... More 

Was this review helpful? Yes 2
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Robert B, First please let me offer my apologies that you were treated with an undesirable level of service during your recent stay with us. The problems you mentioned have been addressed to the respective department for better improvements. We are also in planning process to improve our suites. I do appreciate all feedback as we are very focused... More 

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