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Pacific Regency Hotel Suites

KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
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Pacific Regency Hotel Suites
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1,268 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We spent two nights at this hotel in the beginning if our Malaysia trip. The hotel was ok, the personal in the reception was kind but the last night in KL we went to the Luna bar and there they were not so businessminded. The closing hour were 1.00 and we have at least 30 min to go. The only... More 

Was this review helpful? Yes
Level Contributor
1 review
2 of 5 stars Reviewed 3 days ago NEW

I have yet to see the room or the hotel because i have been waiting (on the floor mind you, for the lack of chairs) for two hours now. We talked to everyone available in the reception and their response is the room is being cleaned? Why hasn't the room been prepared earlier? Why the hell does the room require... More 

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Melbourne, Australia
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for 3 nights, room looked lovely and clean, marble bathroom gave a real vintage feel. Right next to the KL tower and short walk to the Petronas towers and the local monorail station which was really handy, didn't spend any money on taxis! The rooftop pool had a great view of one of the Petronas towers but... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear KVB94 It’s great to know you had a good stay with us at Pacific Regency Hotel Suites, we are indeed well located and easy to access the major attraction areas. We are in planning process to refurbish our hotel and hope you will visit us when it’s done for another pleasant stay. Hospitality yours, JKumar, General Manager More 

Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Pacific Regency has some amazingly large rooms with full kitchens and large refrigerators. Rollaway beds come at an extra cost but it wasn't all that expensive. I also saw the Taxi staff actively stop another customer from getting scammed by a taxi cab driver. The driver was going to take the couple to a location and back for $450rm but... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear rawbeanz, Thank you for the great review, we always strive to deliver the best service to all our guests and we are highly motivated and moved by the message. Will definitely convey the message to my team and looking forward to have you back here! Hospitality yours, JKumar, General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Fantastic hotel, when we arrived we were greeted by Alex who was so friendly and welcoming. We were then checked in by Myra, who was so lovely to deal with, our flight had been delayed, so my son and I were tired but Myra made it so easy and had a lovely friendly smile to greet us with. Rooms are... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Valued Guest, It’s great to know you had an excellent stay with us at Pacific Regency Hotel Suites! Our team of dedicated members is most gratified to hear of your praise for them, I will convey and highlight your kind feedback. Looking forward to welcoming you again in not too distant future for another pleasant stay. Hospitality yours, JKumar,... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Located right next to KL tower, it's in walking distance to all major tourist attractions, which is ideal. The rooms are spacious and clean enough...air con is nice after heat outside and the bed was comfortable. The view from our window was terrible - all we could see was some kind of disused multi story car park. There is a... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Freddie W, Thank you for sharing your experience, I am glad our well located hotel made it easy for you to visit the tourist attraction areas in Kuala Lumpur. Your feedback is very valuable to us as we always strive to improve our service. We are in planning process to refurbish our suites to serve our guests better than... More 

Manteo, North Carolina
Level Contributor
133 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great price for a huge room with a kitchenette and bathroom with a shower and separate bathtub. Staff is so nice and helpful! Concierge available to help with tours and taxis. Great location to the KL Tower - free shuttle offered. There is a mall nearby and you can walk if you choose - I took a taxi bc it... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear sweetsugartree , It is with pleasure that I read through your acknowledgement of the service excellence provided by our colleagues, your feedback is very much appreciated as we always strive to improve and rest assured your message will be conveyed to our colleagues to provide an outstanding hospitality service to our valued guests. We will be looking forward to... More 

Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was my second visit in 13 months as my previous visit was good. After checking in to my room, I found there were no Slippers, no Pots and Pans to use with the Cooker and the one Hand Towel was torn and badly frayed the full length on both sides of the Towel, it was no better than a... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Robert B, First please let me offer my apologies that you were treated with an undesirable level of service during your recent stay with us. The problems you mentioned have been addressed to the respective department for better improvements. We are also in planning process to improve our suites. I do appreciate all feedback as we are very focused... More 

Beijing Region, China
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I really enjoyed the location! And in general hotel was good. no complains. Stuff is friendly as well. one complain about all Malaysian hotels that swimming pool closes at 7pm or 9pm. its too disappointing as swimming at night is really relaxing. But if you need hotel close to the PETRONAS tower or Monorail then its a must visit.

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear DojoShaolin, Thank you for your comments regarding your recent stay at the Pacific Regency Hotel Suites. Great to know that you enjoyed our convenient location and warm hospitality from our associates. We look forward to welcoming you again! Hospitably yours, JKumar, General Manager More 

Canberra, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Picked the Pacific Regency because of the reasonable price for big rooms. Rooms are big - make sure you pick from floor 17 and above. Good facilities in room with big bathroom, kitchenette etc. Location of hotel was very good with Petronas Towers, Bukit Bintang (shops etc), within easy walking and the KL Tower right next door. Staff were all... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear David_Maplesden, Thank you for your comments regarding your recent stay at the Pacific Regency Hotel Suites. It is always a pleasure to receive feedback and we are glad you enjoyed our spacious room, convenient location and warm hospitality from our associates. We look forward to welcoming you again. Hospitably yours, JKumar, General Manager More 

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