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Pacific Regency Hotel Suites

4.5 of 5 KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
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Pacific Regency Hotel Suites
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Pacific Regency Hotel Suites
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1,114 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Berkshire
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

you get the impression that 10-15 years ago the hotel was top class and 5 star. now the rooms look dated and more suited to 'pretty woman'. however, they are spacious with a comfy bed. staff were friendly and accommodating, I wasn't happy with booking through booking.com and then on our arrival being told that the taxes hadn't been added... More 

Was this review helpful? Yes
North Queensland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Firstly, the building, standard of suite and facilities are first class. Secondly, the hotel is in the middle of the city but 50 metres along a small side street, making it a quite oasis in a busy CBD. However, the most pleasing thing about this hotel was the staff. Every member of the team, from valet, to bar staff and... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear James W, Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation. I'm looking forward to welcoming you back here in Pacific Regency Hotel Suites! Hospitably yours, JKumar, General Manager More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a nice contemporary hotel. I booked the renovated room and I think it really worth it. I think the staff just need to have more smile. The night party at the pool was awesome, especially for couple.

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Januar S, Thank you for your comments regarding your recent stay at the Pacific Regency Hotel Suites. It is always a pleasure to receive feedback. Your comments have been communicated to all team members to ensure that we continue to refine our guest experience. I am also glad that you enjoyed our beautiful Luna Bar! Hospitably yours, JKumar, General... More 

Linz, Austria
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We spent a few nights in December 2014 at this hotel. It is situated in a quiet and good location, just opposite the Menara Tower. It is also close to monorail, city center -KL Petronas Towers, China Town, Jalan Alor. Rooms are spacious, clean but would need a little updating. Due to the size we could hear everything from other... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear lizy_10, Thank you for staying with us during your recent visit to Kuala Lumpur. I do appreciate all feedback as we are very focused on improving our service, and we wish to improve the experience for all guests. It is a hotel policy for us to obtain a deposit upon check in but rest assured that our associates are... More 

Memphis, Tennessee
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was the cheapest five stars hotel when I was looking for my vacation.It was really nice,clean and rooms are really big..Location is quite good.The best part is the pool,which is on the roof top,with nice bar and nice view.

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear bal00n77, Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation. We look forward to welcoming you back again. Hospitably yours, JKumar, General Manager More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for ten days on a visit to Kuala Lumpur. Overall it was a great hotel and was closer to KLCC and may forms of transport than most other hotels in the same price range. I wouldn't say its five star though. Good...but not what I'd expect from a five star. If you're looking for a good place in a... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Kyle B, I am very pleased that you enjoyed your recent stay with us here. I do appreciate all feedback as we are very focused on improving Pacific Regency Hotel Suites, and we wish to improve the experience for all guests. I hope you will give us a second chance if you return to the area. Thank you. Hospitably... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Good hotel in the centre of Kuala Lumpur. Attractions such as Petronas towers, aquarium, park and also shopping centers, metro station are within walking distance. You can go there for 15-20 minutes. Menara television station is front of this hotel. A lot of restaurants, bars, clubs are also near. Good breakfast with different meal and friendly stuffs.

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Liuda_mas, I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. I'm looking forward to welcoming you back here in Pacific Regency Hotel Suites. Hospitably yours, JKumar, General Manager More 

Hong Kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

It located in the area of a business district, so bit quiet during holiday. And there is no nearby grocery shop. For place to eat, only a coffee shop nearby and the hotel's restaurant. (The price is affordable, but the air conditioning there is freezing!) If you can walk, you can reach the nearest metro station, the Twin Tower and... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Amanda N, Thank you for your feedback and sharing with us here on Tripadvisor. I appreciate your comments which are very important for further improvement for Pacific Regency Hotel Suites. There is a minimart located at our Ground Floor in which you may purchase basic necessities. I sincerely hope that we will have the pleasure of welcoming you back... More 

Hanoi, Vietnam
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked Pacific Regency over the internet. Sent a message requesting early check in as we had a long journey overnight from Singapore but had no reply. The woman on the front desk was hardly a friendly face, to put it mildly. No smile, no welcome and just seemed annoyed with our presence. When we arrived we explained we had... More 

Was this review helpful? Yes 2
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear maurice_129, First please let me offer my apologies that you were treated with an undesirable level of service. The problems you mentioned with inconsistent standard service have been addressed to the respective department for better improvements. We are continuing to work with the team to improve, and I have taken note of the feedback on the quality of breakfast.... More 

Dumfries, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We found this hotel to be very clean, spacious rooms, brilliant shower. Rooms could do with a bit of updating though and the air conditioning is rather noisy. Having said that we wouldnt hesitate to stay here again. Its in a very good location, close to monorail and centre.

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Hazel B, I am delighted that you enjoyed your stay and you found our location, property facilities to your liking. The problem you mentioned with air conditioner noise issue have been addressed to the maintenance team for their action. We look forward to welcoming you back again to Pacific Regency Hotel Suites! Hospitably yours, JKumar, General Manager More 

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Additional Information about Pacific Regency Hotel Suites

Address: KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pacific Regency Hotel Suites 4.5*
Number of rooms: 283
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Also Known As:
Pacific Regency Hotel Kuala Lumpur
Regency Kuala Lumpur
Regency Hotel Kuala Lumpur
Hotel Style:
#41 Luxury Hotel in Kuala Lumpur

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