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Pacific Regency Hotel Suites

KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
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Pacific Regency Hotel Suites
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Pacific Regency Hotel Suites
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1,185 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed today NEW

Used this as a base for a 2 day sty in KL. Room was pleasant enough although there was a funny smell (must/smoke?) which wasn't great. Air-con wasn't the best either. Bathroom and bed were very good but for 5* we expected something a little better. Had to pay a RM200 deposit on arrival which is the first place I've... More 

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1 review
4 of 5 stars Reviewed 4 days ago NEW

The place is nice.the room that i stayed very comfy complemented with suitable decor.its a very private and isolated place located in the heart of kl.for those looking for a short getway from city life this place highly recomended.

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Anna Y, I am delighted that you enjoyed your stay and you found our location and property facilities to your liking! I look forward to your future support and the opportunity to be of service to you. Hospitably yours, JKumar, General Manager More 

Gillingham, United Kingdom
Top Contributor
97 reviews 97 reviews
89 hotel reviews
221 helpful votes 221 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Seventh stay here, first since 2011, and was concerned by some of the negative reviews, but we still love it. Stayed in a 1 bedroom suite inc breakfast for £70 per night over F1 Grand Prix weekend is a great price. Luna Bar lovely for a nightcap (but very expensive for alcohol), the music is very loud now though lol.... More 

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Adrian GFC, I am delighted that you enjoyed your stay and you found our location and property facilities to your liking! I look forward to your future support and the opportunity to be of service to you. Hospitably yours, JKumar, General Manager More 

Rosario, Argentina
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed on a vacation trip with a friend and decided to stay there because of the rooftop pool (long flight before) and the location. It was excellent. Its real close to Monorail station Raja Chulan and from there you can go anywhere in KL. The rooms are spacious, the bed confortable and the rooftop pool is just great. You... More 

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear PATRICIO2012 Thank you so much for the positive feedback in regards to the hotel and compliments for our team members which I shall be sharing in our morning meetings with our associates. I look forward to your future support and the opportunity to be of service to you. Hospitably yours, JKumar, General Manager More 

Durham
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were staying here for three days The first room there was problems with the toilet I.e wouldn't flush After being repaired twice we moved to the 20 th floor facing the park Rooms are spacious and comfortable Breakfast okay - could be better Never seemed to be hot !! Pool on the top floor fab Great place too see... More 

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear SuzyJDurham, Thank you for taking your time to review our hotel. I have taken note on your specific comment made pertaining to breakfast and will work on improving our selections. On the same note we are happy to receive your feedback in relation to your stay! Thank You! Hospitably yours, JKumar, General Manager More 

Johor Bahru, Malaysia
Senior Reviewer
10 reviews 10 reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

It was pretty good to have 1 night with Premier Suite. Overall it was pretty amazing, just a only concern, it was taking too long time in checking out. The breakfast is not having many types of selection,only those breads,rice noodles which are very common in every 4 stars hotel.I will be back again.

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Ivan, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for highlighting your feedback about the hotel Please be assured that your other comments have been noted and would be looked into. We hope you would accord us another opportunity to prove our services to you again in the future. Hospitably yours,... More 

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

was there for one night with my colleague for our one night weekend escape. We wanted to relax but end up this has became our nightmare. Case 1 - Room Type Problem We booked the room in Premier Executive Room because was attract by the picture. However, what we get is not the same with the picture and seems like... More 

Was this review helpful? Yes 2
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Joe_Chao, First please let me offer my apologies that you were treated with an undesirable level of service. I would appreciate if you could send me your name, date of stay and incident via email so that we can clarify the situation. I do appreciate all feedback as we are very focused on improving our service, and we wish... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel room was lovely, it had an excellent view with modern decoration. In addition, the hotel is in a great location to the majority of the sights around KL. However the staff were rude and unhelpful, furthermore the staff were unsure where anything was in the city, giving us incorrect and inconsistent directions.

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Rebecca S Thank you very much for taking time to share your comments, I do appreciate your feedback as we are very focused on improving our service, and we wish to improve the experience for all guests at Pacific Regency Hotel Suites. We will be looking forward to welcoming you back. Hospitably yours, JKumar, General Manager More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I booked Premium Suites room at Agoda because i was attracted with the pic showed. When im here is so diff.-Disppointed I ordered room service for my lunch and guess what i found stapler bullet in my fried rice. - Dangerous What a day for me and wife..:( In term of staff, they very friendly :)

Was this review helpful? Yes 2
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Osmadi S, Thank you for taking the time to review us on TripAdvisor. I am very concerned to hear about your findings and I would appreciate it if you could advise me your name, date of stay and incident via email so that we could investigate your claims. Hospitably yours, JKumar, General Manager gm@pacific-regency.com marcom@pacific-regency.com More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here with my fiance a couple weeks ago and we were on the 32nd floor with a decent enough view. The location is good, right next to KL tower and 10 min walk to shopping district. However, I wasn't overly impressed by the staff, didn't feel acknowledged. I have seen plenty of 5 star hotels in KL which look... More 

Was this review helpful? Yes 2
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Natasha b Thank you for taking the time to write a review; feedback is very valuable to us and we always strive to improve our performance, we hope to have the pleasure to welcome you back again soon at Pacific Regency Hotel Suites. Hospitably yours, JKumar, General Manager More 

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Deluxe Suite (50)
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Executive Double Twin Bed Room (34)
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Executive Suite (70)
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Junior Suite (27)
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Luna Pool (18)
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One Bedroom Suite (71)
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Premier Suite (28)
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Premium Deluxe Room (38)
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Regency Suite (103)
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