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Pacific Regency Hotel Suites

4.5 of 5 KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
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Pacific Regency Hotel Suites
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Pacific Regency Hotel Suites
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1,137 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars NEW

This was my 2nd stay with Pacific Regency. I chose to return to Pacific as we had a great stay in Sep'14. Unfortunately, our staycation this round was not as satisfactory. Hotel is situated across KL Tower, walking distance about 15minutes to Alor Street for food and Bukit Changkat for night drinks. There is a Rooftop swimming pool where you... More 

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Malaysia
1 review
1 of 5 stars Reviewed 4 days ago NEW

We were there to celebrate our valentine last 2 weeks. We had chosen this hotel for its location and famous LUNA bar on top. We walked in without booking and stayed in a Premier Suites. Hotel layout not very good as the elevator need to make a big turn from carpark elevator to the other one. First impression for the... More 

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Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spacious room . Can easily fit in 4-5 people . Luna bar is awesome , pretty good environment for relaxing & celebration. 31st floor corridor was abit dark compared to 32nd floor. Overall a wonderful stay in this hotel. Would consider it the next trip.

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Samuelang, Thank you for taking the time to share your experience. I am pleased to read your positive review and glad you had a good time at Pacific Regency Hotel Suites. We hope to have the pleasure to welcome you back again soon for another pleasant time. Hospitably yours, JKumar, General Manager More 

Perth, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

We had arrived at the end our trip thru Vietnam and after the ride in from the airport were in dire need of some rest. We had taken the fast train from the new airport both of which were amazing. The train is quiet, comfortable and cheap - better than a taxi ride and quicker. On arriving in KL we... More 

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Paul c, Thank you very much for taking time to share your comments on Tripadvisor. It's a pleasure to read that you had a good stay with us at Pacific Regency Hotel Suites. We hope to have the pleasure to welcome you back again soon for another pleasant time. Hospitably yours, JKumar, General Manager More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

My friend and I stayed at this hotel and the staff were more than happy to help us take out bags to and from the room as she had a broken foot. They were very quick and helpful with check in and check out and very punctual with helping us with transportation. Our room was spotless clean every morning and... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Elizabeth P It is with great pleasure that I read through your acknowledgement of the service excellence provided by our colleagues, rest assured your message will be conveyed, to serve as an encouragement to continue doing what they do best, which is to provide an outstanding hospitality service to our valued guests. We will be looking forward to welcoming... More 

Oman
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed 1 week ago NEW

I'm really surprised why this hotel is ranked as 5 stars (in bookig.com)? When I booked this hotel was happy with lowest price, I said 'yes, bingo, 5-star hotel at this rate!’, but I was wrong because I asked for check-out immediately after check-in for first bad impression during check-in and bad atmosphere. I ranked this hotel below 4-star. Suppose... More 

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Said A, First please let me offer my apologies that you were treated with an undesirable level of service. The problems you mentioned with your room amenities and inconsistent standard service have been addressed to the respective department for better improvements. We are continuing to work with the team to improve all areas of service, and I have taken... More 

Mumbai
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Hello I am staying in this hotel as I am typing this review. As a honeymooner I had booked this hotel more than a month ago and specifically for a petronas tower view. Now it seems it's not available, got a crappy view. As soon as I arrived, no one helped me with the luggage which seems strange considering that... More 

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PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear SatishBalakrishnan, Thank you for your comments regarding your recent stay at the Pacific Regency Hotel Suites for your honeymoon. It is always a pleasure to receive feedback. Rooms allocation are subject to availability upon check-in and I am sorry that city view rooms are not available during your stay. The problems you mentioned with inconsistent standard service have been... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel over valentines. With the hotel being close to the petronas towers and the KL tower, great rooms and amenities on the pictures we thought this would be a nice little treat. Unfortunately the staff of this hotel cares exactly 0 about its guests. We were staying in one of the suites high up. As soon... More 

Was this review helpful? Yes 1
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear Mickeymesg, Thank you for choosing to stay with us during Valentine's day and for highlighting your unpleasant experience at the hotel. I was very concerned to hear about your stay as our guests' satisfaction is our outmost priority here at Pacific Regency Hotel Suites. I would appreciate it if you could provide me your name, room number, date of... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Suite is quite spacious with all amenities, Petronas Twin Towers view from them room. The hotel is just opposite to KL Towers and throw away distance to Petronas Twin Towers. Roof Top Lounge is a must visit. Its free entry for hotel guests

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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent 4 nights here while visiting friends in KL. The room was clean, a good size and tastefully decorated. The bed was comfortable and a good size, there were many channels on TV and the wifi was reasonably fast. Good/expected 4 star service, we didn't get room service as it was fairly expensive (by Malaysia standards) but the hotel is... More 

Was this review helpful? Yes
PRHSKL, General Manager at Pacific Regency Hotel Suites, responded to this review

Dear kass87 Thank you for taking the time to share your experience on Trip advisor we are pleased to read your positive review and glad you had a good time at Pacific Regency Hotel Suites. We hope to have the pleasure to welcome you back again soon for another pleasant time. Hospitably yours, JKumar, General Manager More 

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Additional Information about Pacific Regency Hotel Suites

Address: KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pacific Regency Hotel Suites 4.5*
Number of rooms: 283
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Also Known As:
Pacific Regency Hotel Kuala Lumpur
Regency Kuala Lumpur
Regency Hotel Kuala Lumpur
Hotel Style:
#42 Luxury Hotel in Kuala Lumpur

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Amenities (33)
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Deluxe Suite (50)
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Executive Double Twin Bed Room (34)
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Junior Suite (27)
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Luna Pool (18)
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Premier Suite (28)
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Regency Suite (103)
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