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Carcosa Seri Negara

Travelers' Choice award winner
Taman Tasik Perdana, Kuala Lumpur 50480, Malaysia
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Carcosa Seri Negara
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Ranked #97 of 282 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 1 week ago
YiWern Puchong, Malaysia
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82 reviews from our community

Traveler rating
    38
    17
    12
    7
    8
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21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
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    (12)
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    (25)
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    (17)
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    (28)
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Puchong, Malaysia
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Was here for a lunch session with husband. The food was great. We had a 3 course meal and it comes with welcome fruit juice and coffee to pair with dessert. Quiet environment. Love this place. Hope to come again soon for the high tea.

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United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 5 weeks ago

My wife and I went to the Carcosa for an evening meal and was very disappointed at the clumsy service and ordinary food. It was also ridiculously overpriced. The afternoon teas are supposed to be exceptional but this cannot be said for the evening service.

Was this review helpful? Yes 1
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Your feedback is important to us as we use it to evaluate the way we do things and improve our customer experience along the way. We assure you that this is not our standard and we will make every effort to address the shortfalls and improve our customer experience. We hope that you will afford us the future opportunity to... More 

Kuala Lumpur, Malaysia
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed December 14, 2014

You would think that when one mentions Carcosa Seri Negara, the words that come to mind would be classy, upper-class, exclusive, top notch, high quality, fancy, etc. However, that was not the case, when six ladies decided to have their monthly get together here, after weeks of selecting the best (?) hi-tea in town. Just a background info of the... More 

Was this review helpful? Yes 3
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Thank you for sharing your feedback and my sincere apologies for what was experienced. Carcosa Seri Negara, undoubtedly, is crème de la crème for the English afternoon tea in Kuala Lumpur. It order to suit the Christmas festive mood, the afternoon menu for the month of December was created based on the Christmas theme and to date, it is very... More 

Kuala Lumpur, Malaysia
Top Contributor
52 reviews 52 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 10, 2014

We were at the Carcosa Seri Negara on the invitation of some friends to join them for lunch and to look in on the room that they were to check into later on. Bring your friends for a afternoon tea and I ensure you you will enjoy it!

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HotelManagerCSN, Manager at Carcosa Seri Negara, responded to this review

The team and I are very pleased that you enjoyed your visit and we appreciate that you have shared your experience on this forum. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, More 

malaysia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed October 3, 2014

We were at the Carcosa Seri Negara on the invitation of some friends to join them for lunch and to look in on the room that they were to check into later on. This was late September, 2014. We have been to the Carcosa on many occasions before, albeit the last occasion being more than a year ago. We pride... More 

Was this review helpful? Yes 1
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Thank you for your comment posted even though you were just the invited guest of the winner of the contest. I believe that the readers of this forum will absolutely not be scared of your comments as all the team members at Carcosa Seri Negara are very committed to total guest satisfaction and excellence. The menu for the winner was... More 

Singapore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 16, 2014

We visited Majestic hotel afew weeks ago for afternoon tea and were excited about comparing both places. Location-Carcosa locations is peaceful and relaxing, away from the hustle and bustle. Food- disappointed!! It's not our first time at Carcosa. Scones were like sweet biscuits not proper scones. Creme brûlée was not up to standard the caramel was soft instead of being... More 

Was this review helpful? Yes 2
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Thank you for your feedback. We assure you that this is not our standard and we will make every effort to address the shortfalls and improve our customer experience. We appreciate your constructive comments to help us in our continuous efforts to improve our customer experience and be more successful in everything we do. We hope that you will afford... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 19, 2014

Nestled in a hollow on a gentle hill overlooking KL is the sublime pre-war house..Now its a hotel with great dining. The hotel is understated...but when you step into the living room nook, you literally step back in time. Cosy chintz covered squishy sofas and luxurious carpets strewn over wooden floors. The picture windows open out to a rolling garden... More 

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HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Thank you for your time writing in this forum. Great to know that you enjoyed the afternoon tea in our Mansion. Looking forward to see you all back in the near future. More 

Berlin
Top Contributor
70 reviews 70 reviews
35 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed August 5, 2014

I stayed here to celebrate my wife's birthday in Jan 2014 and regret not to write a short review before. The complete experience was wonderful. We arrived and were welcomed by a butler who prepared High Tea for us on the beautiful terrace. Rooms were huge . If you are a little picky you might think that they have not... More 

Was this review helpful? Yes 2
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Dear Sir, thank you for the compliments about our staff and the hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards. More 

Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 26, 2014

I'ts was best Malay afternoon tea i have it in there.i like the "fried noodle serve with "rempeyek and egg. Its remember me in childhood time. The service is gorgeous and the environment its something like in a British colony era. The chef prepared well. Thanks for the food. i will come again whenever i free.

Was this review helpful? Yes 3
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

The team and I are very pleased that you enjoyed your afternoon tea and appreciate that you have shared your experience on this forum. It is wonderful to know that we met or exceeded your expectations and also a privilege to be one of your favourite hotels. Look forward to welcoming you again. More 

Perth
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 20, 2014

We took a trip to Carcosa Seri Negara on recommendation for their High Tea and we were not disappointed! The staff were extremely courteous and attentive, the grounds were beautiful and the food was mouth-watering. This place is a peaceful sanctuary in a very busy city. Well worth a visit.

Was this review helpful? Yes 1
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Your feedback on our staff service is much appreciated and I am happy to note that you enjoyed the surrounding views and the food as well. Thank you for taking the time to comment in this well known forum. We all look forward to welcoming you back to Carcosa Seri Negara in the near future. More 

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