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Carcosa Seri Negara

Travelers' Choice award winner
5.0 of 5
Taman Tasik Perdana, Kuala Lumpur 50480, Malaysia
Hotel amenities
Carcosa Seri Negara
Best prices for: 1 room 1 guest
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Ranked #75 of 277 Hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 2 days ago
hongkong6664 Singapore, Singapore
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85 reviews from our community

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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (28)
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Singapore, Singapore
Top Contributor
78 reviews 78 reviews
71 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I returned to this hotel after many years, I have in the past due to business requirements stayed at other more central hotels, however I made the extra effort and it was well worth it, I stayed for only three days in room 24 I think as you are known by your room number but by your name which everyone... More 

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Dubai, United Arab Emirates
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you want an afternoon with character from the ageing building with a nice terrace, to the no-frills but excellent selection for afternoon tea with efficient and attentive service, then this is worth every Ringgit. More sweet than savoury, the two healthy-sized sandwiches and hot mushroom pie are more than enough when faced with the sweet selection. Fruit cake, apple... More 

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Essex
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went here as a party of 3 + baby. Excellent service and very relaxing piano accompaniment, even let one of our party play. Very good selection of food, usual finger sandwiches replaced by hot mini chicken pies and smoked salmon croissants was a nice touch. Lovely cakes plus creme brulee. Probably not the cheapest tea in KL but would definitely... More 

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HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

The team and I are very pleased that you enjoyed the afternoon tea and appreciate that you have shared your experience on this forum. Thank you for the compliments about our staff and the food served. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, More 

Puchong, Malaysia
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was here for a lunch session with husband. The food was great. We had a 3 course meal and it comes with welcome fruit juice and coffee to pair with dessert. Quiet environment. Love this place. Hope to come again soon for the high tea.

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HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Dear Ms. Yi Wern, The team and I are very pleased that you enjoyed your lunch and appreciate that you have shared your experience on this forum.Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return for afternoon tea sometime soon. Best regards, More 

United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 22, 2015

My wife and I went to the Carcosa for an evening meal and was very disappointed at the clumsy service and ordinary food. It was also ridiculously overpriced. The afternoon teas are supposed to be exceptional but this cannot be said for the evening service.

Was this review helpful? Yes 1
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Your feedback is important to us as we use it to evaluate the way we do things and improve our customer experience along the way. We assure you that this is not our standard and we will make every effort to address the shortfalls and improve our customer experience. We hope that you will afford us the future opportunity to... More 

Kuala Lumpur, Malaysia
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed December 14, 2014

You would think that when one mentions Carcosa Seri Negara, the words that come to mind would be classy, upper-class, exclusive, top notch, high quality, fancy, etc. However, that was not the case, when six ladies decided to have their monthly get together here, after weeks of selecting the best (?) hi-tea in town. Just a background info of the... More 

Was this review helpful? Yes 3
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Thank you for sharing your feedback and my sincere apologies for what was experienced. Carcosa Seri Negara, undoubtedly, is crème de la crème for the English afternoon tea in Kuala Lumpur. It order to suit the Christmas festive mood, the afternoon menu for the month of December was created based on the Christmas theme and to date, it is very... More 

Kuala Lumpur, Malaysia
Top Contributor
56 reviews 56 reviews
32 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 10, 2014

We were at the Carcosa Seri Negara on the invitation of some friends to join them for lunch and to look in on the room that they were to check into later on. Bring your friends for a afternoon tea and I ensure you you will enjoy it!

Was this review helpful? Yes
HotelManagerCSN, Manager at Carcosa Seri Negara, responded to this review

The team and I are very pleased that you enjoyed your visit and we appreciate that you have shared your experience on this forum. We greatly appreciate your support and look forward to your return hopefully sometime soon. Best regards, More 

malaysia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed October 3, 2014

We were at the Carcosa Seri Negara on the invitation of some friends to join them for lunch and to look in on the room that they were to check into later on. This was late September, 2014. We have been to the Carcosa on many occasions before, albeit the last occasion being more than a year ago. We pride... More 

Was this review helpful? Yes 1
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Thank you for your comment posted even though you were just the invited guest of the winner of the contest. I believe that the readers of this forum will absolutely not be scared of your comments as all the team members at Carcosa Seri Negara are very committed to total guest satisfaction and excellence. The menu for the winner was... More 

Singapore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 16, 2014

We visited Majestic hotel afew weeks ago for afternoon tea and were excited about comparing both places. Location-Carcosa locations is peaceful and relaxing, away from the hustle and bustle. Food- disappointed!! It's not our first time at Carcosa. Scones were like sweet biscuits not proper scones. Creme brûlée was not up to standard the caramel was soft instead of being... More 

Was this review helpful? Yes 2
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Thank you for your feedback. We assure you that this is not our standard and we will make every effort to address the shortfalls and improve our customer experience. We appreciate your constructive comments to help us in our continuous efforts to improve our customer experience and be more successful in everything we do. We hope that you will afford... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 19, 2014

Nestled in a hollow on a gentle hill overlooking KL is the sublime pre-war house..Now its a hotel with great dining. The hotel is understated...but when you step into the living room nook, you literally step back in time. Cosy chintz covered squishy sofas and luxurious carpets strewn over wooden floors. The picture windows open out to a rolling garden... More 

Was this review helpful? Yes
HotelManagerCSN, Front Office Manager at Carcosa Seri Negara, responded to this review

Thank you for your time writing in this forum. Great to know that you enjoyed the afternoon tea in our Mansion. Looking forward to see you all back in the near future. More 

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