The hotel: modern, huge and centrally located, and directly attached to the city's biggest mall and a short walk from several other malls and the Jalon Alor street food market. We experienced various service issues (rooms not ready at promised time, billing confusion) which were handled competently by the staff but which were indicative of their general inability to keep... More

We booked for a promotional rate for the serviced suites at this property and I received a room at the hotel side that was a large one bedroom with a kitchenette. I'm a seasoned business traveler of 15+ years in Asia and this was the worse experience - so bad that it's funny like in some movie so I fell... More

The rooms were nice the view was even better. I would say that this is a good hotel if you have a family as it was located above the shopping centre and food stores. I would be a little careful of the taxi service out the front of the hotel. I dont know if they have some kind of deal... More

Hotel is located at a very strategic location - next to a mall, and also monorail in front and within walking distance to other malls around. Room is spacious, bed is comfortable, bathroom is clean. Breakfast is pretty standard. The downsides are: - 6 lifts to service all floors, and takes a while for it to come. - Takes a... More

Flight from Istanbul arrived just after 6am so no hurry to get to hotel as expected room would not be ready. Still, I have often been to KL and know my way around but not stayed at this hotel so thought time to try. The express train from the airport is the answer then the monorail to the hotel. Easy,... More

first off its got an awesome location over that awesome shopping mall and I could see the PETRONAS clearly from my window , the suite was awesome , breakfast was good and service was nice amd it was quite a good experience

We arrived at the hotel very late(past midnight)the receptionist was very helpful and friendly.the whole check-in process took abt 5 mins which was a blessing as we were exhausted. A very good tip I picked up from trip advisor was to request a room in the main (western) towering as the hotel has two large towers with the pool between... More

I stayed in this hotel with my elderly mother on a three night stopover in April. We stayed in two rooms - the first one was not very clean and looked old and tired. We were moved to another room due to a plumbing problem and it was lovely and clean and of an entirely different standard to the first... More

Dont expect good service, outstanding room. The only interest of this hotel is the location The breakfast is terrible ! So many guests, poor quality of food... As I need to add more comments in order to reach the necessary quantity of words to have it validated, I have try to find an other positive thing for this hotel beside... More