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Renaissance Kuala Lumpur Hotel

4.5 of 5 Hotel   |   Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur, Kuala Lumpur 50450, Malaysia
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77%
Ranked #30 of 270 Hotels in Kuala Lumpur
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
David R Adelaide, Australia
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2,003 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Adelaide, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed twice in August, wonderful hotel, superb view of Petronas towers from window. excellent gym, sauna spa facilities and impressive outdoor pool, beautifully landscaped. welcoming luxurious decor I highly recommend to all.

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Puchong
Contributor
16 reviews 16 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The first worry while entering this hotel is the OLD lift, it is really an old lift. Everytime, i had to breathe hard and say a prayer, hoping the lift door could open! Once we even chose to walk the stairs. The hotel should look into this matter. The bedroom was clean and comfy. The swimming pool was awesome! A... More

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Shanghai, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel looks a bit old-fashioned, but it offers decent service and nice food which can't be out of date. Location makes it one of the best choices if you are not familiar with local transportaions.

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Batu Pahat, Malaysia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Easy to locate by driving or even public transport like monorial service, just drop at bukit nanas station and a five minutes walk to the hotel or if by LRT train drop at Dang Wangi station and is also five minutes walking distance too. The hotel is a bit old with two reception counters as one in the east wing... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is old but excellent location near every thing which is great value in busy KL traffic excellent staff very friendly and helpful. Breakfast in west wing is perfect with fresh selection of fruit and veg. Juices. The pool is fun with true five stars SPA.

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Kuantan, Malaysia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

There are a few not so good experience that I have for my second stays with Renaissance Hotel in KL recently. After I filled-up their Guest Satisfaction Survey, the management do take it seriously. So I guess this hotel still good. Some of my complaints: 1. When I walked into the lobby to check-in at night, there're no one helping... More

Was this review helpful? Yes 2
RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear MandyOng2013 Greetings from Renaissance Kuala Lumpur Hotel! Thank you very much for taking time to share your experience with us. Whilst we are delighted that overall, you had enjoyed your stay with us, we were disappointed to read about your comments and have taken the opportunity to address the various issues with our Head of Departments and are taking... More

Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

On arrival we received good reception but no one showed us to our room. We were just told this is your room number no mention where the lifts were or anything. After finding our room, we found it very pleasant with a beautiful view of the Petronas towers. So best to request a room in east wing on a higher... More

Was this review helpful? Yes 2
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and sharing your experience with us. First of all, we are pleased to know that overall you had a pleasant stay at our hotel. However, we have also taken note of your comments regarding the drainage issues in the bathroom and our Director of Engineering will address it and measures will be taken to rectify... More

Perth, United Kingdom
Top Contributor
71 reviews 71 reviews
42 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Renaissance Hotel is two hotels in one, or that is how the rooms appear. I've stayed a number of times, previously trough my company, and now a tripped booked through a hotel booking website. My previous stays have been in the West Tower and the rooms was spacious and well taken care off. This was the first time I... More

Was this review helpful? Yes 4
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. We have shared your feedback on the hotel product with our owner and pleased to inform you that there are plans in place to renovate... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Overall the stay was very pleasant. The location is perfect with Petronas Towers within walkable distance and quite close to metro station too, if you want to experience one.. Breakfast was the highlight of the stay..View of Petronas towers from the room is very relaxing especially in the evenings..

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Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Bad location, terrible service, low value for money I stayed at the Renaissance hotel for 3 nights in September. I'm not sure why this hotel has a 4.5 star, 2.5 - 3 would be more appropriate. Service here is absolutely terrible, and it will be hard to stay here if you are new to KL. To me, this is a... More

Was this review helpful? Yes 3
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. We were disappointed to read about your comments on the overall services of our Associates and we can assure you that appropriate training and counseling... More

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Additional Information about Renaissance Kuala Lumpur Hotel

Address: Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Renaissance Kuala Lumpur Hotel 4.5*
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Also Known As:
Renaissance Hotel Kuala Lumpur
Kuala Lumpur Renaissance

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