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Renaissance Kuala Lumpur Hotel

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corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur 50450, Malaysia
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1 room 1 adult
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2,769 Reviews from our TripAdvisor Community

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Canberra
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a 2 night stay at the Renaissance. Our family were extremely pleased with the rooms, the breakfasts, the service and the pool. Our kids were aged 14, 12 and7. Very close to the KL tower, shopping and of course the Petronas twin towers! Not ultra luxury etc but certainly great for a short city stay!

Helpful?
Thank JAAMScanberra
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a hotel with top quality class and service. Sure it needs renovation (mainly the rooms), but the lobby, restaurants, pool and pool area will sweep you away. The rooms are spacious with very comfortable beds. The staff is what you get from a 5 star hotel. You feel truly appreciated there. The breakfast is divine, with the widest... More 

Helpful?
Thank Konrad K
Auckland, New Zealand
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Room was modern and clean, no noise, incredible view, great location. Restaurant was excellent too, really had no issues at all. I got mild food poisoning while in KL, the staff came and checked on me and offered to call a doctor which was nice, although I declined. We held customer meetings in the meeting room in the club room... More 

Helpful?
Thank pyronical
Jeddah, Saudi Arabia
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

One of the best hotel experience I ever had..I've stayed 1 week from 10th to 17th JAN in the east tower with outstanding KLCC view. Service / Dining / Lounge Bar / Pool was great.. and strategic location in the heart of Kl "10 min" walking from KLCC... I'll be back no doubt!

Helpful?
Thank Jamal_ND
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

we were supposed to stay at the Renaissance hotel for two days but checked out after 1 night. My friend had a problem with the toilet, she politely asked to upgrade our room but your staff told us that the rate was too high. I would really suggest you - as a 5 stars hotel- to give a better training... More 

Helpful?
1 Thank GraskeyTary
Warrington, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here 3 weeks ago, really enjoyed our 4 days stay.The hotel is in a great location for the Petronas Towers and shopping, within walking distance from hotel, near the Hop on Hop off bus stop. The room was a good size but tired. The bed was comfortable , good pillows. Nice pool and the area around it. We... More 

Helpful?
Thank edwina p
Pittsburgh, Pennsylvania
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Centrally located hotel. I stayed there as part of a larger group for a business meeting. Staff was extremely helpful. Food was amazing and there were too many options to choose from. I'd definitely consider staying there in the future. Its been a few years- but I dont think any other hotel has come close to this one in terms... More 

Helpful?
Thank PSDPSD2014
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I come from indian where i get superb service from hotels,especially 5 star hotels guests gets pampered.here in renaincense..i believe service is not priority.poor attitude of reception,phone service,poorly refilled room .all are half done with no attitude to correct.the hotel is located centrally with good infra and space except this all is bad including food especially being veggie..nothing to eat

Helpful?
Thank pvgp1978
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the shortfalls in service delivery standards that you had experienced whilst staying with us. Your valued feedback highlighted a number of areas for improvement that I have shared with the Department Heads and we are... More 

London, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed in a Lifestyle room which makes it hard to judge this hotel, the lifestyle rooms are great – large walk in shower, sofa in room and you can access the lounge but the lounge is not equal to Executive Lounges in other Marriott’s/Conrad’s etc. I took one breakfast downstairs and literally the food was uneatable – cold, poor... More 

Helpful?
Thank YARHK
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and your comments concern us tremendously. First of all, please allow us to express our sincere apologies for the inconvenience caused whilst staying with us. Having gone through your constructive criticism, I felt dismayed that we were not able to meet the service level rightly expected by you. I have shared your comments with our... More 

Somerset
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago

We had one night in this hotel before continuing our journey in Malaysia. The check in was efficient and we were grateful to have access to our room earlier than the normal check in time. However while the room was a good size and well appointed it appeared tired. The bathroom was a reasonable size but the handbasin did not... More 

Helpful?
Thank GandISomerset
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and your comments concern us tremendously. First of all, please allow us to express our sincere apologies for the inconvenience caused which you encountered whilst staying with us. I have shared your feedback with our Director of Engineering for improvement on the room upkeep and maintenance measures. Please be advised that the hotel now is... More 

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