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Renaissance Kuala Lumpur Hotel

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Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur, Kuala Lumpur 50450, Malaysia
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Renaissance Kuala Lumpur Hotel
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2,453 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (601)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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  • Swedish first
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  • Any
English first
  • All months
    (2453)
  • Mar-May only
    (607)
  • Jun-Aug only
    (656)
  • Sep-Nov only
    (602)
  • Dec-Feb only
    (588)
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Dubai, United Arab Emirates
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed today NEW

We stayed there for 9 days during our last visit to Kuala Lumpur. We stayed on the east wing tower. The room was clean, very comfortable bed and spacious. Good housekeeping. But can certainly see from some items in the room that the building is old. We used the gym, and pool during our stay. Gym is very well equipped!... More 

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Cairo, Egypt
2 reviews
4 of 5 stars Reviewed yesterday NEW

the hotel is very clean, charming rooms, excellent wi fi , very good service but not so fast. my only problem was the minibar that was not wotking and they changed it for me. i asked for a scale it wasnt working too. finally my i pod was stolen from the room.the staff searched for it and they were very... More 

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Leicester, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Renaissance for the first leg of our trip in Malaysia and upon arrival we were immediately upgraded to the West Wing. Rooms were so spacious that would easily be classed as suites back home. Toiletries were luxurious and plentiful. Pools were clean and gardens beautifully maintained. Breakfast was awesome with lots of variety to choose from.... More 

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London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

What more can I say about this hotel than do yourselves a big favour and book somewhere else. The hotel is certainly passed its sell by date. Had a room in the East Wing which was very dated,we checked in late evening but we had to call room service because most items were missing from our bathroom. This was the... More 

Was this review helpful? Yes 1
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. I can assure you that it is not the service standards for which we aspire to provide to our guests. We have shared your feedback... More 

Los Angeles, California
2 of 5 stars Reviewed 3 days ago NEW

Have to agree with JH72. The whole customer service attitude is not there. It doesn't feel like Marriott service. I'm a Platinum Elite member and they don't know how to treat guests. Got the run around at check in. Kind of rude to hotel guests and shout at them at check in. Manager apologized but doesn't make up for poor... More 

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Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. We have taken note of your comments and had shared your feedback with our Owner and Shareholders regarding the hotel product and pleased to let... More 

hertfordshire
Level Contributor
222 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We visited this Marriott hotel last weekend (July 15). On arriving the taxi dropped us at the door. 3 members of staff standing in front if us, no greeting, no smiling, not opening the lobby door or offering to take out luggage....First impressions last.....unfortunately this was not the last bad first impression! At the reception the service was curt and... More 

Was this review helpful? Yes 3
Zeewolde, The Netherlands
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a nice room with view on the Petronas towers, and stayed for 3 nights. The beds were of very good quality. Hotelroom is kept very clan by hotelstaff. It is a rather big hotel, but the service is great. Hotel staff makes you feel welcome and an appreciated guest in stead of just a number! Located quite well... More 

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Dublin, Ireland
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed here both time's while visiting Kuala Lumpur and would be very happy to visit again. First let tell start by telling you about the breakfast. It is the most amazing thing I've ever seen . You have wall to wall buffet counters with choices of hot and cold dishes, cereals fruits,juices, pastries , teas, coffee's etc .I... More 

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Canberra, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for five nights. Our room on the 22nd floor looked out to the PETRONAS Towers, about a ten minute walk away. Very clean rooms as you would expect and excellent service. We tried the buffet in the Vogue Café but it was disappointing as has most of the food in hotels. Eat out at the various restaurants... More 

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Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed 4 days with a 4yr and 1yr old in their junior suite. Really quite poor by marriott standards on baby amenities - they didnt hve a baby tub for bathing and the baby cot provided...it was metallic and archaic (see pic) - we were afraid the boy gonna injure himself against the railings. Saving grace was that they replaced... More 

Was this review helpful? Yes
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. We have taken note of your comments and had shared your feedback with our Owner and Shareholders regarding the hotel product and pleased to let... More 

Hotel Review Summarization

What travelers say

  • West wing(29)
  • Room service(14)
  • Very nice(12)
  • Petronas towers(9)
  • Pool area(9)
  • Monorail station(9)
  • East wing(7)
  • Petronas Twin Towers(5)
  • Twin Towers(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,578 photos of this hotel

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Bathroom (120)
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Room/suite (405)
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Hotel & grounds (258)
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Pool/beach area (140)
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Dining (87)
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Business center/function rooms (7)
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Family/play areas (2)
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Other (284)

Management photos: Courtesy of the property manager

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Business center/function rooms (11)
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Dining (19)
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Hotel & grounds (17)
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Room/suite (27)
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Pool/beach area (4)
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Other (24)
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