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Renaissance Kuala Lumpur Hotel

4.5 of 5 Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur, Kuala Lumpur 50450, Malaysia
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Renaissance Kuala Lumpur Hotel
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Renaissance Kuala Lumpur Hotel
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Renaissance Kuala Lumpur Hotel
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2,171 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tyne & Wear
Top Contributor
51 reviews 51 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed yesterday NEW

This was my second stay at the hotel and whilst it's ideally situated a short walk from Petronas Towers , few minutes walk to monorail it's mostly lacking giving its potential. The bedrooms are comfortable and clean if not a little dated. Room AC is very quiet, great City views from either hotel wings- we choose to stay in the... More 

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Salford, United Kingdom
Top Contributor
94 reviews 94 reviews
42 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed yesterday NEW

I posted this also on the Marriot revue page. the staff are rude, discourteous and arrogant. to the extent they say things about you within hear shot they were lucky my boss told me when I was dropping her at the airport before I went back to site. or the GM would be fired. they ignored my boss at check... More 

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KL
Top Contributor
81 reviews 81 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

For about 5 years, we arrange our annual getaway and stay at Renaissance Hotel. This year was slightly different, we were warmly greeted at the reception with apple juice while waiting for our room "keys" as they checked us in. Kids were given a small souvenir which they were ecstatic about. We went to the room and it was big... More 

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Beijing
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Had to stay there due to conference choice. Room very old. Sheets have black marks. Shower curtain smells mold. Found a plastic grocery bag in dresser drawer. Breakfast very limited choice. AirCon not really working to temperature specs. No close up mirror for shaving. No small hand towel. Exec club floor better rooms, but breakfast extremely limited

Was this review helpful? Yes 1
RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear DDTM8888 Greetings from Renaissance Kuala Lumpur Hotel! Thank you for reviewing your recent Renaissance Kuala Lumpur Hotel experience, we always appreciate hearing from our guests. We were disappointed to read about your comments and have taken the opportunity to address the various issues with our Head of Departments and are taking steps to ensure such incidents will not re-occur.... More 

Greater Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We arrived in KL caught a taxi to the hotel we got to the front entrance and looked very good once we got inside to the counter we asked for our rooms they told use it wasn't ready mind you we arrived at 8pm and check in was at 2pm after waiting in the lobby the called use over to... More 

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Was this review helpful? Yes 2
RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Omar B Greetings from Renaissance Kuala Lumpur Hotel! We thank you for staying with us and for taking the time to provide us with your feedback. We were disappointed to read about the challenges experienced and have already shared these with the team as we view your comments very seriously. They are certainly not synonymous with our usual high... More 

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked this hotel as a friend was getting married in the Ballroom. It far succeeded our expectations. We picked a club room with tower views for the extra including free unlimited wifi . The bed was so comfortable that we were asleep in an instant. A beautiful foot massage by the pool was exactly what was needed after the... More 

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Agra, India
Top Contributor
61 reviews 61 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

our overall experience with the hotel was ok not much to say . the hotel is very well located and not far from the main attractions so we even walked to these places . only concern i booked the east wing but due to some issues i was give a room in the west wing which did not have the... More 

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San Diego
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed 1 week ago

Before you book this hotel, be sure that its location is appropriate based on what you need or plan to do in KL. KL is very big and has many different sections, and it is not always as easy to go from part to part as you would hope. The Renaissance KL is within walking distance of the Petronas Towers... More 

Was this review helpful? Yes 1
edmonton
Top Contributor
81 reviews 81 reviews
47 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

Came here for a golf trip. Hotel is impressive looking and centrally located. It is any easy walk to Petronas Towers. Started out staying in east wing, moved after 2 days to west wing. The rooms are dated in decor. Rooms in west wing are more spacious. Staff were all very friendly. The only drawback is the AC was not... More 

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Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. We have taken note of your comments and had shared your feedback with our Owner and Shareholders regarding the hotel product and pleased to let you know that there are plans in place to upgrade and renovate the hotel. We indeed appreciate you taking the time to... More 

gurgaon
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed there for 2 nights in 1715. The reception staff were very helpful esp Sarah. We got a beautiful room with great views of Petronas towers. Walking distance from Monorail St., Tourism center, Petronas. Room dining service was good. Only trouble we faced at the hotel is their limited veg option in food menu. I'd strongly recommend them to... More 

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Additional Information about Renaissance Kuala Lumpur Hotel

Address: Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Renaissance Kuala Lumpur Hotel 4.5*
Number of rooms: 910
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Also Known As:
Renaissance Hotel Kuala Lumpur
Kuala Lumpur Renaissance
Hotel Style:
#18 Spa Hotel in Kuala Lumpur
#22 Romantic Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
#28 Business Hotel in Kuala Lumpur

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