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Renaissance Kuala Lumpur Hotel

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Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur, Kuala Lumpur 50450, Malaysia
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2,417 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (588)
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Kuala Lumpur, Malaysia
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed 2 nights. The doorman, the frontdesk personnels are genuinely friendly. For some perculiar reason, the wifi in the room works ok (slow connection) on my iPhone but do not work on my laptop. As I'm on a business trip, I need to work via my laptop. This was so frustrating for me for having NO wifi CONNECTIVITY via... More 

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Singapore
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location. 10 to 15 minutes to the Petronas Towers. The room is big despite a little be old. The staff is friendly and helpful. Prices are reasonable. The breakfast is a good spread. There are two wings of teh hotel. The down side is getting to the hotel is the challenge due to the traffic.

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Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed 5 nights ccomfortably,nothing negative to comment.Staff/service were great I got a cake for my wife birthday on 25/12. Location was great,shopping and eateries within walking distance. LRT 3 minutes away. That' it you can't ask for more.

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Chennai (Madras), India
1 of 5 stars Reviewed 4 days ago NEW

Booked hotel through Expedia.com with 40% discount. When called up the hotel for confirmation they told the booking has been cancelled. Expedia reassured me that they have confirmed booking with the hotel. I don't know what kind of marketing fraud is going on. If hotel is not accepting third party bookings why cant they put it on their website. Either... More 

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Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback with regards to your booking via Expedia.com. We view your allegation with great concern and would appreciate it if you could write to us directly (adrine.wong@renaissancehotels.com) and provide us with the confirmation number for further investigation to be conducted with Expedia. For your information, all bookings made through Expedia.com will carry a confirmation... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 days ago NEW

Overall hotel's staff was very friendly to their customer! Warm welcome from reception staffs! Enjoyed the hotel facilities and d bedroom was awesome!! The pool was awesome and even have kids pool for little ones! All of us enjoyed the stay!

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Yerevan, Armenia
Level Contributor
6 reviews
1 of 5 stars Reviewed 5 days ago NEW

I spent only night in this BIG hotel. The building itself is impressive but a bit oldish. The room was clean but with noisy AC. I arrived late evening and could not visit the outdoor pool because of the rain. I decided to go to steam room which (to my surprise) was a SMALL plastic cabin. That was not impressive... More 

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Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and your comments concern us tremendously. First of all, please allow us to express our sincere apologies for the shortfall in service standards which you encountered whilst staying with us. Having gone through your constructive criticism, I felt dismayed that we were not able to meet the service level rightly expected by you. Naturally, we... More 

Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice convenient hotel. Close to Petronas towers and easy to taxi to most places. From KLIA I took the KLIA express train which cost about $45 ringit for a return trip (3 months to return). From KL Sentral station the taxi to the Hotel was $20 ringit. The hotel is very nice, clean, great staff & what I would expect... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

I've checked in last night and wanted to order a cake from the Deli restaurant but unfortunately it was closed. The next morning I went to the restaurant again and try to get a cake but also unfortunately the staff could not make it. While i was having my breakfast at the Dynasty Restaurant, with the help of the excellent... More 

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London, United Kingdom
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed two nights here in June 2015. It's a large hotel, part of the Marriott chain - I had a comfortable and spacious room up on the 24th floor. Marriott gold card holders and above get to use the club lounge with complimentary buffet breakfast and a light evening meal. But if you don't get access to that there... More 

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Bournemouth, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Reception was friendly and helpful. Tower room had fantastic views and was spacious and very clean. We did not eat in the hotel as we went to family but the bars were comfortable and service good. Excellent hotel which I would recommend.

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