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Renaissance Kuala Lumpur Hotel

4.5 of 5 Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur, Kuala Lumpur 50450, Malaysia
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Certificate of Excellence 2014
Renaissance Kuala Lumpur Hotel
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Renaissance Kuala Lumpur Hotel
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2,178 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Recently stayed at this hotel and had an experience which wasn't one I wished to share. It's a beautiful hotel situated in a great location although had a situation with the reception over charging me only to say it was an error from my side. I was hundred percent sure it wasn't but only to be told differently, cctv also... More 

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Adelaide, Australia
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Located in Bukit Nanas, a stones-throw away from the Petronas Towers and easily accessible monorail which will get to to other attractions, this hotel was a delight. Huge lobby with friendly service, East wing has a view of Petronas towers directly. Gym is well stocked with cardio and weights equipment and machines. Pool is not heated but there is a... More 

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Monkstown, Ireland
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We upgraded to the top floor in the east wing with direct views of Petronas Twin Towers, which are aesthetically pleasing to the eye and a real pleasure to see at night. The rest of the skyline is also captivating. Our room exceeded our expectations, being very large and beautifully put together. They provide a safe, fridge ( really a... More 

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RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Ajfharnett Warmest Greetings from Renaissance Kuala Lumpur Hotel! Thank you for staying with us and taking the time to write the review. We are delighted that overall, you had enjoyed your stay with us. With regards to your comments regarding the food and wine, our Executive Chef is looking into this. We hope that you will continue to support... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We recently had a stay at the Renaissance and had a great time. The hotel is beautiful with a very nice lobby area, a great pool area, and we were in a great room! As a Platinum Marriott member we were upgraded to an executive suite which was huge and beautiful. The lounge was also great with a solid breakfast,... More 

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RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Wolf1986 Warmest Greetings from Renaissance Kuala Lumpur Hotel! We thank you for staying with us and for your complimentary comments. We are happy that you have enjoyed your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Best Regards Sharon Lim Director of Marcom/PR More 

Noida
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good hotel. Nice food. Probably the best hotel to stay at KL. Everything so nearby. All most everywhere you get a back drop of twin towers!. One advice do not go for the expensive life style rooms. Not worth it.

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RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear mudit m Warmest Greetings from Renaissance Kuala Lumpur Hotel! Thank you for your review of our hotel in Tripadvisor. We are delighted that you had a fantastic stay with us! We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward... More 

Saudi Arabia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Giant hotel of Marriott series of hotels,its location is optimal in fromt of the KL Twin Towers,rooms are big,overall it's very good hotel,not excellent one,so I think it doesn't deserve to be a 5* stars hotel with standards of Marriott

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RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Serageddin F Warmest Greetings from Renaissance Kuala Lumpur Hotel! Thank you for choosing to stay with us and sharing your comments with us. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. The strategic location of the hotel is something that our guests benefit from, not just for... More 

Tyne & Wear
Top Contributor
51 reviews 51 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This was my second stay at the hotel and whilst it's ideally situated a short walk from Petronas Towers , few minutes walk to monorail it's mostly lacking giving its potential. The bedrooms are comfortable and clean if not a little dated. Room AC is very quiet, great City views from either hotel wings- we choose to stay in the... More 

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Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. We were disappointed to read about your comments on the overall services of our Associates and we can assure you that appropriate training and counseling... More 

Salford, United Kingdom
Top Contributor
94 reviews 94 reviews
42 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I posted this also on the Marriot revue page. the staff are rude, discourteous and arrogant. to the extent they say things about you within hear shot they were lucky my boss told me when I was dropping her at the airport before I went back to site. or the GM would be fired. they ignored my boss at check... More 

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RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear overseas_engineer Warmest Greetings from Renaissance Kuala Lumpur Hotel! Thank you very much for taking the time to share your experience with us. Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your stay with us. They are certainly not synonymous with our usual high standards for excellent service standards. We have highlighted the seriousness... More 

KL
Top Contributor
81 reviews 81 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

For about 5 years, we arrange our annual getaway and stay at Renaissance Hotel. This year was slightly different, we were warmly greeted at the reception with apple juice while waiting for our room "keys" as they checked us in. Kids were given a small souvenir which they were ecstatic about. We went to the room and it was big... More 

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RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Wynn Greetings from Renaissance Kuala Lumpur Hotel! Thank you for choosing to stay with us and for your continuous support over these years. Kindly rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects the Renaissance hospitality. Whilst we are delighted that overall, you had enjoyed your stay with us, we... More 

Beijing
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Had to stay there due to conference choice. Room very old. Sheets have black marks. Shower curtain smells mold. Found a plastic grocery bag in dresser drawer. Breakfast very limited choice. AirCon not really working to temperature specs. No close up mirror for shaving. No small hand towel. Exec club floor better rooms, but breakfast extremely limited

Was this review helpful? Yes 1
RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear DDTM8888 Greetings from Renaissance Kuala Lumpur Hotel! Thank you for reviewing your recent Renaissance Kuala Lumpur Hotel experience, we always appreciate hearing from our guests. We were disappointed to read about your comments and have taken the opportunity to address the various issues with our Head of Departments and are taking steps to ensure such incidents will not re-occur.... More 

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Additional Information about Renaissance Kuala Lumpur Hotel

Address: Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Renaissance Kuala Lumpur Hotel 4.5*
Number of rooms: 910
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Also Known As:
Renaissance Hotel Kuala Lumpur
Kuala Lumpur Renaissance
Hotel Style:
#18 Spa Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
#28 Business Hotel in Kuala Lumpur

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