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Renaissance Kuala Lumpur Hotel

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Corner of Jalan Sultan Ismail and Jalan Ampang Kuala Lumpur, Kuala Lumpur 50450, Malaysia
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Renaissance Kuala Lumpur Hotel
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Renaissance Kuala Lumpur Hotel
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Renaissance Kuala Lumpur Hotel
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2,292 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ho Chi Minh City, Vietnam
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed there for three nights and it was amazing stay. Excellent location near to petronas twin tower hardly 10 min walk. Service was superb,so was the food and the room. Overall, the hotel is quite old compared to other newer hotels in Kuala Lumpur but still very good.

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Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel is 5 star luxury however is dated. If you are planning to shop and site see then you cant go past the Renaissance. Friendly staff and awesome pool. Rooms are clean. The hop on hop off bus stop is located directly across the road. Petronas twin towers are a 10 min walk and the major shopping precinct is 20... More 

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Foshan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel has convenient location close to main attractions in KL. Interior is a bit outdated, but professional staff that speak perfect English makes it worth to stay in this hotel over and over again. Hotel has started to renovate lower floors. Internet connection is very fast and gym is well equipped. Club lounge area at 25th floor has classical interior... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I can't say enough about our experience. We were there 5 nights so had the chance to see all the hotel had to offer. We booked a "superior room." The room we were in is yet-to-be remodeled and the carpet was a bit worn but the room was spacious with a walk-in closet, a lovely sitting area and a very... More 

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Pleasanton
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We are Marriott Elite members and it was nice that they have a lounge with food and drink for members. It's the first time I have experienced one of their hotels with a lounge and it certainly added to the appeal of the hotel. The staff staff, both administrative and serving, went out of their way in the lounge. The... More 

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Vantaa, Finland
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I would say this is 4.5 star hotel very near to monorail, easy connection from/to the airport. Breakfast very good and varied. Nice swimming pool area and facilities. Internet connection very fast, one of the best what I've been using in the hotels. Very friendly and helpful staff. At least west wing rooms where I stay are getting a bit... More 

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New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on business for around 10 days. Its a good hotel. More 4 star than 5 star, but overall a good property to stay in. The location is just a 10 minutes walk from Petronas Towers. The local LRT (Metro trains) station is again a 10 minute walk. The rooms are comfy and are excellent with a bit of... More 

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Honolulu, Hawaii
1 review
5 of 5 stars Reviewed 1 week ago

From check in to check out, management had his staff at their best. Rooms are aged, but those "shortcomings" were more than offset by the tremendous customer service, the ambience of the hotel, and the comfort of our room. Location was also great, and we were able to see the sights of KL very inexpensively. Concierge (Harky?) was also exceptional,... More 

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Senior Contributor
37 reviews 37 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I have rated this average because of the extremely slow check in with no apology. Not professional. At busy times a huge hotel should have a number of staff to attend needs. BAD - extremely slow check in. - noisy room with banging from the constructions on busing opposite. - no plug near bed side. GOOD - location is 10... More 

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Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced upon checked-in and also whilst staying with us. I can assure you that it is not the service standards for which we aspire to provide to our guests. We... More 

Chandigarh, India
Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

would consider it a perfect selection for my holidays in KL. The hotel has got perfect location (beautiful view of twin towers from the room in the east wing), grandeur of a facility being part of Mariott group, unparalleled hospitality and value for money. The hotel has got close proximity of twin towers, reach to the hop-on/hop-off bus service, GoKL... More 

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