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Hotel Royal Kuala Lumpur

Jalan Walter Grenier, Kuala Lumpur 55100, Malaysia (Formerly Coronade Hotel)
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1 room 1 guest
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Hotel Royal Kuala Lumpur
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487 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Doha, Qatar
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

Hotel was a bit old but currently undergoing renovation. Room is a bit outdated, but location is great. Walking distance to bukit bintang monorail and popular shopping centers. Nice food stalls nearby. Food selection for breakfast is nice.

Was this review helpful? Yes
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

The worst front of house staff that I've ever come across. No greetings or smiling at any time and definitely most unfriendly people in hospitality business!!! No phone line and cold water from the shower on the first day, reported but still no response from the management. I demanded to speak to their GM on the second morning and Mr... More 

Was this review helpful? Yes 1

Travelers are raving about these Kuala Lumpur hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Good hotel.very clean and tidy.staff are friendly and helpful. The location of the hotel is the best in the heart of bukit bin tang.close to all eatery and restaurant and shopping.will stay again n again.

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HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review

Dear nhyj, Greetings from Hotel Royal Kuala Lumpur! Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city. We write to let your know that we are greatly appreciate your positive comments on the hotel's location. In addition to our gratitude, your comment will be an encouraging factor that will drive... More 

Surrey
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 1 week ago

This is advertised as a 4 star hotel but is closer to 3 stars in my view. The room allocated was very tired and worn looking and there was no hot water throughout our 3 night stay. (At best it got lukewarm after running it for 5 minutes). As other reviewers have noted, the reception staff are not very friendly... More 

Was this review helpful? Yes
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review

Dear SurreyExplorer1, Greetings from Hotel Royal Kuala Lumpur! Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city. Firstly, please accept our sincere apology for the inconvenience caused and also we are regretful to learn that our team's downfall on your recent trip to our hotel. We sincerely thank you for... More 

Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Reception staff unhelpful, unfriendly and unprofessional, verging on being rude. O niche king in, and reserving a king size bed, I was told only a twin bed room was available. They were to convert it to a long bed. However, this was impossible and after moving into the room, miraculously a king bedroom became available. Why not allocate it in... More 

Was this review helpful? Yes 1
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review

Dear Patrick S, Greetings from Hotel Royal Kuala Lumpur! Thank you for choosing to stay with us during your recent trip to the city. Firstly, please accept our sincere apology for the inconvenience caused and also we are regretful to learn that our team's downfall om your recent trip to our hotel. We sincerely thank you for the comments provided,... More 

Level Contributor
1 review
2 of 5 stars Reviewed 4 weeks ago

Unfortunately this hotel is very noisy if you staynear lift cages, I asked to change the room and they gave one dirty, crappy, far from expectation due to the price. I complained, seriously and at least they gave me a right room. Unbelievable, as I was coming in this place for almost every week for, the last 2 months, an... More 

Was this review helpful? Yes
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review

Dear Charles C, Greetings from Hotel Royal Kuala Lumpur! Dear dino1963, Greetings from Hotel Royal Kuala Lumpur! Thank you for choosing to stay with us during your recent trip to the city. Firstly, please accept our sincere apology for the inconvenience caused and also we are regretful to learn that our team's downfall om your recent trip to our hotel.... More 

Melbourne, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at the Royal twice now. It is in a great location close to the shopping & Entertainment of Bukit Bintang, as well as a Monorail station. My previous stay at the Royal was excellent, this time it was average, The lower level rooms have been renovated and the higher level ones are being renovated. I was given... More 

Was this review helpful? Yes 1
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review

Dear Allan S, Greetings from Hotel Royal Kuala Lumpur! Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city. We write to let you know that we greatly appreciate your positive comments on the hotel's location. We would like to inform you that Hotel Royal Kuala Lumpur is currently undergoing renovation.... More 

Penang Island, Malaysia
Level Contributor
111 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was a nice size and well furnished. First hotel to go to that had a big mirror with correct lighting !! and electrical sockets close to the mirror, my wife was happy. We could not connect to their wifi and the browser could not make an exception as they used HSTS. The bathroom was also very nice with... More 

Was this review helpful? Yes
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review

Dear Dennis146, Greetings from Hotel Royal Kuala Lumpur! Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during you recent trip to the city. We write to let you know that we greatly appreciate your positive comments on the hotel's location and our room facilities. In addition to our gratitude, your comments will be an encouraging factor... More 

Surabaya, Indonesia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

very comfortable place to stay. the location is very strategic, my restaurants around the hotel and its location is very close to pavilion. the room price is affordable and the room is wide enough. however, the hotel needs to add more plugs for charge because it only has 1 or 2 plugs. cant borrow the universal adapter either since it... More 

Was this review helpful? Yes
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review

Dear NS2612, Greetings from Hotel Royal Kuala Lumpur! We would like to thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city. We are very happy that you had an enjoyable your stay with us and our team will be overjoyed and energised by your nice comments. We like to inform... More 

Dhaka City, Bangladesh
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 22, 2015

Pros: 1) Value for money 2) Fantastic location for shopping in Bukit Bingtan area 3) Nice and tidy 4) Room service is of acceptable standard Cons: 1) Renovation work is hampering the lobby space 2) Hotel Lifts are noisy and sounds like they need better maintenance

Was this review helpful? Yes 1
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review

Dear Nizam K, Greetings from Hotel Royal Kuala Lumpur! Thank you for choosing to stay with us during your recent trip to the city. We write to let you know that we appreciate your positive comments on the hotel's location and services level. We would like to inform you that Hotel Royal Kuala Lumpur is currently undergoing renovation. The renovation... More 

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