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Dorsett Regency Kuala Lumpur

172, Jalan Imbi, Kuala Lumpur 55100, Malaysia
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Dorsett Regency Kuala Lumpur
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1,120 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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    (279)
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Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for three nights and got a good rate by booking over two weeks in advance .The room was large and well equipped and the hotel was just five minutes walk to Jalan Burkit Bintang, the monorail and malls such as the Pavilion / Starhill gallery.The pool area was very pleasant and the buffet breakfast gave a decent... More 

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

This is rated 4 star but the level of cleanliness in the bathroom (especially the bath tub) is really poor. The room I was given is not the room I booked and it was also visibly falling apart. Buffet breakfast is ok. The hotel is literally a 2 min walk to Pavillion shopping mall and 15 min walk to Suria... More 

Was this review helpful? Yes
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! First of all, we greatly appreciate your kind feedback on our facilities and also noted on your positive note on our breakfast and location. Rest assured that we will make every effort to improve our service level. We sincerely look forward to the opportunity of welcoming you back in order for us to... More 

Singapore, Singapore
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not much complaints except for 1) The renovation works which went on all day till about 5plus in the evening. We were at the 15th floor when we checked in and the drilling and hacking were in the rooms just opposite our room in the hallway...anyone can imagine how loud and annoying it was. Luckily we moved to the 26th... More 

Was this review helpful? Yes
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! First of all, thank you so much for your positive notes on our rooms comfort and staff service. We are also glad to hear that you enjoyed our prime location as well. Please accept my sincere apologies for your recent experience from the inevitable power supply disruption due to a mandatory maintenance requirement... More 

Glenmore Park, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed a Dorsett Regency with a group of friends on the return from our yearly diving holiday recently. Located just an easy walk away from the Jalan Alor food district and the retail hub of Berjaya Time Square, staying here leaves you well placed to do some exploring and to indulge in some great shopping adventures. Upon arrival, we... More 

Was this review helpful? Yes
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! Firstly, thank you for taking the time to share your feedback with us. We are most delighted to know that we met your expectations in regard to our location, room comfort and staff service. Your positive feedback will certainly motivate us to serve our guests better. In addition, our official hotel website offers... More 

Perth, Australia
Level Contributor
111 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is good, specially the renovated rooms. The breakfast is excellent, specially their croissants and their curries. But, they are in the middle of renovations and there is constant drillingthrough the whole building which make it unbearable for an afternoon nap or just relaxing. The noise went on until 10pm some days with hammering instead of drilling after 6pm... More 

Was this review helpful? Yes
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Thank you for your kind patronage of Dorsett Kuala Lumpur and your comments. Please accept my sincere apologies for your recent experience. Our work schedule has been planned to ensure minimal inconvenience to our valued guests. Upon receiving your comments, I have reviewed all schedules again with my operations team to ensure strict compliance. I do hope you... More 

Johannesburg, South Africa
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our group of 11 recently stayed at the Dorset for a week. It was a great stay. Buffet style breakfast that one could never get bored with. Large rooms and excellent facilities in the room. Front desk and concierge were most helpful. Assisted with excursions and transport. Dorset is conveniently placed near the conference centre and Pavillion Mall. Definitely well-priced... More 

Was this review helpful? Yes
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing our hotel for your recent visit to Kuala Lumpur and we are delighted to hear your positive comments on our location and facilties. We look forward to welcome you back to stay with us in your next trip to Kuala Lumpur. Warm regards, Christina Toh Area General Manager More 

Western Australia
1 of 5 stars Reviewed 4 weeks ago

Avoid at all costs. Worst place I have ever stayed in. A travel agent told me that The Park Royal is the best hotel in KL. The staff didn't really care that we had (issues). We tried to be reasonable and friendly with our complaints but it got us now where. The greeting at the front door is excellent. The... More 

Was this review helpful? Yes
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! Firstly, we would like to thank you for selecting our hotel. We truly regret to learn of your less than satisfactory stay with us and we appreciate your constructive feedback. Also thank you for your positive note and recognition on our Concierge team. Rest assured that we will make every effort to improve... More 

Travelers are raving about these Kuala Lumpur hotels

Noida, India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed a couple of nights at this hotel and best thing about this place is its location, it's next to the Westin, JW Mariott and the Ritz Carlton and walking distance from the Pavilion Mall and Berjaya Times Square, the rest of it is quite average. The whole hotel has a very dated look and feel about it. The... More 

Was this review helpful? Yes
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! We are glad to note that you enjoyed our strategic location and we have also taken note of your constructive feedback on our facilties. Rest assured, we are in the midst upgrading our facilities and service to enhance our guest stay experience, and we look forward to welcome you back to Dorsett Kuala... More 

2 reviews
5 of 5 stars Reviewed 5 weeks ago via mobile

Its one of the best hotel I ever stay. Clean room and very good service from all.levels of staffs there. No problem for me walking alone in the streets to shopping centres and eateries. Cam get cabs easily. Very highly recommended.

Was this review helpful? Yes
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, We are extremely delighted to hear your positive raves about our hotel and services. We look forward to your return for another enjoyable stay with us soon! Warmest regards, Christina Toh Area General Manager More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 29, 2015

I already did my research before coming to this hotel, so I knew that they are under renovation works. So no surprise there.. I came before 2pm, but they helped me anyway regardles the 2pm check in policy. The front desk lady Ms Gleiza is very helpfull, I even got a complimentary upgrade to premier deluxe room, because she tried... More 

Was this review helpful? Yes
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! We are glad to hear that you enjoyed the strategic location of our hotel and thank you so much for your positive feedbacks on our staff and services. Your comments will definitely motivate my team to do even better. We look forward to have you stay with us again during your next visit... More 

Hotel Review Summarization

What travelers say

  • Very good(22)
  • Great location(10)
  • Golden triangle(5)
  • Buffet breakfast(3)
  • Shopping mall(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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