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Dorsett Regency Kuala Lumpur

172, Jalan Imbi, Kuala Lumpur 55100, Malaysia
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Dorsett Regency Kuala Lumpur
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1,114 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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Johannesburg, South Africa
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed today NEW

Our group of 11 recently stayed at the Dorset for a week. It was a great stay. Buffet style breakfast that one could never get bored with. Large rooms and excellent facilities in the room. Front desk and concierge were most helpful. Assisted with excursions and transport. Dorset is conveniently placed near the conference centre and Pavillion Mall. Definitely well-priced... More 

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Western Australia
Level Contributor
1 review
1 of 5 stars Reviewed today NEW

Avoid at all costs. Worst place I have ever stayed in. A travel agent told me that The Park Royal is the best hotel in KL. The staff didn't really care that we had (issues). We tried to be reasonable and friendly with our complaints but it got us now where. The greeting at the front door is excellent. The... More 

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Noida, India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed a couple of nights at this hotel and best thing about this place is its location, it's next to the Westin, JW Mariott and the Ritz Carlton and walking distance from the Pavilion Mall and Berjaya Times Square, the rest of it is quite average. The whole hotel has a very dated look and feel about it. The... More 

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2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Its one of the best hotel I ever stay. Clean room and very good service from all.levels of staffs there. No problem for me walking alone in the streets to shopping centres and eateries. Cam get cabs easily. Very highly recommended.

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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I already did my research before coming to this hotel, so I knew that they are under renovation works. So no surprise there.. I came before 2pm, but they helped me anyway regardles the 2pm check in policy. The front desk lady Ms Gleiza is very helpfull, I even got a complimentary upgrade to premier deluxe room, because she tried... More 

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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Checked in 3pm. Lift was bad condition, some buttons not working. Room was dirty and smelly, thought i could still put up with that. It pissed me off when the 1 and only AC power plug is loose and cannot make proper contact with my mobile charger. Got to push the charger hard enough into the socket! Demand to change... More 

Was this review helpful? Yes 4
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! I am truly disappointed to hear of your less than satisfactory stay with us and regret for the inconvenience you had encountered on this occasion. We greatly appreciate your kind feedback and please rest assured that we have looked into the issues raised by your goodself. I truly regret the negative impression reflected... More 

Penang Island, Malaysia
Level Contributor
99 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the first time we have stayed since their renovation and it was a pleasure to see how tastefully it has been done. Our room, De Luxe, was really excellent with all decoration and fittings of high quality. The only down side was the shower it was very difficult to adjust the water temperature from Hot to Warm and... More 

Was this review helpful? Yes 1
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Thank you so much for your encouraging comments on our room facilities and we are greatly honoured to be your preferred hotel in Kuala Lumpur! We have also taken note of your feedback on our water temperature and we have immediately look into it. We would like to take this opportunity to emphasize that Dorsett Kuala Lumpur, being... More 

Pasir Gudang, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

until now, this is my 1st time to face using hotel wifi need to change. free wifi is the basic service for hotel, in fact dorsett regency making is 4 star hotel. im not think so i will came back to this hotel again.plus the bed is the wosrt i sleep before.

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

i went there for my honeymoon it was the best 3 days ever the staff so friendly, the room is so clean & we can see the twin tower from the view in the room also it was near the pavilion mall & another malls too the area was friendly and near all the attraction of the city we loved... More 

Was this review helpful? Yes 2
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent visit to Kuala Lumpur and congratulations on your honeymoon. I am delighted that you enjoyed our prime location with warm & caring service and how the team looked after your honeymoon. Certainly I will pass on your message to the team for their excellent service and surely... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms were big and newly renovated. The bed was nicely set and was very comfortable. The hotel is perfectly located in the Golden Triangle area, The Pavilion Mall, Jalan Alor, Bukit Bintang, Berjaya Times Square and other tourist spots are within walking distance. Buffet breakfast was great and service was excellent. There is no free wifi (only draw back),... More 

Was this review helpful? Yes 1
DKL-AreaGM, General Manager at Dorsett Regency Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! Foremost, thank you so much for staying with us and we are so delighted to note that you enjoyed our prime location, service and facilities. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Warmest Regards, Christina Toh Area General... More 

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