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Dorsett Kuala Lumpur

172 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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Dorsett Kuala Lumpur
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1,187 Reviews from our TripAdvisor Community

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Birmingham, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very good standard hotel for the money. We stayed in Deluxe Superior Room - very big spacious & comfortable room. Comfortable bed. Well stocked with toiletries teas coffees & water. Also kettle, hair dryer, iron ironing board. Buffet Breakfast is a superb selection of both local & western style. Staff excellent & willing to help. Location great for Bukit Bintang... More 

Helpful?
Thank Dawn A
Bandar Abbas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Been staying there for a week and loved everyday of it. The staff are great but the best part about it is the location which is in the golden triangle as they call it which is basically the city center. There's an indoor spa which I personally recommend because they know how to handle their business. The nearest shopping centers... More 

Helpful?
1 Thank Kasra A
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, We are so delighted to hear that you had a great stay with us and appreciate your positive feedback. Thank you once again for choosing to stay at Dorsett Kuala Lumpur and we look forward to the pleasure of welcoming you back to our hotel when your are next in KL. Warm Regards, Christina Toh Area General Manager More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Don't be mistaken by the exterior condition of the building. I booked a family room with 3 single beds (not easy to get a similar room from other hotels) and was delighted when I entered the room; spacious, clean, & refurbished. Check-in was a breeze & staff was polite. Property is within walking distance to amenities, shopping, & dining. I'd... More 

Helpful?
1 Thank Wengmun L
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Thank you so much for your positive comments. We are glad to know that you enjoyed our Family Room with 3 Single Bed, our staff service and also our perfect location. We look forward to your next stay with us! Thank you and warm regards, Christina Toh Area General Manager More 

Dubai, United Arab Emirates
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hotel is in a great location and only a stone throw away from the heart of the capital Bukit Bintang and the famous street called Arab street. The hotel is currently undergoing a facelift which is stated on there website or on booking.com but it is. The rooms are all done and are great. On arrival we were placed... More 

Helpful?
1 Thank Deepak K
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for your positive review and also your constructive feedbacks. I hope you enjoyed our hospitality and the attractions around the hotel. It was a pleasure to serve you and we look forward to welcome you back to our hotel in the near future. Warm Regards, Christina Toh Area General Manager More 

Angers, France
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I love ur in room dining menu very2 much. Especially beef soup & the nasi lemak. I've stay in many properties be4 but this is the best nasi lemak & beef soup I've ever order. Thank q to the kitchen team. Also thank q to all off Dorsett staff. Hotel located near to klcc, pavilion & bukit bintang. Most important... More 

Helpful?
Thank Brice A
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur. We are delighted to note that you enjoyed our In Room Dining Menu's offers and also our strategic location. We also appreciate you constructive feedback on our TV Channels and we have taken immediate measures for further improvement. We hope to have you stay with us again in your next visit to Kuala... More 

Johor Bahru, Malaysia
Level Contributor
75 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel location is good and within a short walking distance you could reach Bukit Bintang where you could find lots of shopping malls and eateries, however, you have to walk cross all the construction area which might not be a pleasant walk. The hotel car park is very small and the access road is narrow and those with big cars... More 

Helpful?
2 Thank ng_angie16
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! We truly appreciate your constructive feedbacks and also delighted to know that you enjoyed our friendly staff service. Rest assured, we are currently in the midst of an exciting upgrading exercise and we truly look forward to have you stay with us again in the near future to enjoy our new facilties. Thank... More 

Metro Manila, Philippines
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

What can I say... truly recommended. Though the facade is a bit outdated, the rooms made up for it! It was big, clean and utmost comfy! The staffs are friendly and accommodating (so... thumbs up). The buffet was okay. One of the things I think they can improve on is the appearance and appeal of the swimming pool (I think... More 

Helpful?
Thank PaushSahagun
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! Thank you so much for recommending us and we are absolutely delighted to hear that you enjoyed our newly renovated room, friendly staff service and facilities. We also noted on your constructive feedbacks and we certainly look forward to have you stay with us again for us to serve you even better! Thank... More 

Kuala Lumpur, Malaysia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 5, 2016

Hotel is in a good location. Very near to Pavillion Shopping Centre. Staffs are friendly. Every staff I've met from the counter to the restaurant, room service and housekeeping were courteous and they will always greet you. Rooms are comfortable. However, I'd like to point out a few items that was not so good. 1. Very limited TV channels 2.... More 

Helpful?
1 Thank GLS76
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, We are truly delighted to hear your positive comments on our strategic location, our friendly staff service and our newly renovated rooms. We've also taken note of your constructive feedbacks on our facilities and please be assured that immediate measures will be taken to rectify the issues concerned. We are looking forward to have you stay with us... More 

Hanoi, Vietnam
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 3, 2016 via mobile

Stayed here for a week. The room was new and suprisingly spacious. The bed was comfortable but the pillows were old and useless. Had pain at my neck for that. Location was great. Near to Pavillion, Farenheit, Sg.Wang and Times Square. The 2nd day, the housekeeping was dissapointing as they didnt clean the room until 6.30pm. After some remarks were... More 

Helpful?
Thank Aurien2015
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! First of all, thank you so much for staying with us and glad to know that you enjoyed our newly renovated room and our location. We also noted on your constructive feedback on our Housekeeping service and breakfast. Rest assured, we will further improve on these areas to enhance our guest experience. Thank... More 

Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 2, 2016

In terms of the services, Dorsett KL has meet the basic requirements. Courteous staff displaying their efficiency in meeting the requests from the hotel stayers. This is one thing which I really liked about Dorsett KL. However, more can be done to improve the hotel stay experience in Dorsett KL: - Limited number of TV channels, with poor reception for... More 

Helpful?
Thank duneandsam
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! We are most delighted to note of your positive comment on our efficient staff service. Meanwhile, we also appreciate your constructive feedback on our facilties. Rest assured, we are in the midst of enhancing our facilties to provide a better experience for our valued guests. Once again thank you and we look forward... More 

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