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Cititel Mid Valley

Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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Cititel Mid Valley
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Ranked #82 of 277 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed today
UnangB Kuching, Malaysia
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545 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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  • Chinese (Simplified) first
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Kuching, Malaysia
1 review
4 of 5 stars Reviewed today NEW

Checked in this hotel early of the month on the 2nd of April. I had lost my way around the mall and the staff by the name of Farish was very helpful to guide me around,a good listener and very friendly guy sarawakian guy. He deserve a pat on the back! Very flexible on check in time as they practice... More 

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Coimbatore
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed today NEW

Being my first overseas trip - finding this good hotel (thanks to TripAdvisor reviews) made life much easier. The location is great, attached to the Mega Mall and the Local Train Station, and just one stop away from KL Sentral....., what more could you ask for !!! I was nice to see had written notes at check in and before... More 

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Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed yesterday NEW

Cititel Mid Valley is located in a very good location with loads of shopping offered just right at the hotel's doorstep. However the hotel is rather old and jaded and I was rather upset that a stained towel was offered in the room. Beds and bedding feels old and honestly I did not get a good rest. Travelling with family,... More 

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Tawau, Malaysia
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is attached with midvalley mall, so u dont have to worry for dining n food or shop.... How ever the Room is small with basic emenities, No pool available with crowded people rest in the entrance lobby... The decoration is mediocre without any amazing element ( i expected better image for cititel ) .. How ever breakfast is... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear drzu j Thank you for your review the contents of which have been noted. We are delighted to learn that you have had enjoyable stay despite some shortcomings. We appreciate your suggestions and will consider them for future renovation. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards... More 

Brunei-Muara District, Brunei Darussalam
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed 2 nights in this hotel last week and I really enjoy during my stay. I have requested non-smoking room, high floor, KLCC view and far from elevator. Receptionist are friendly & helpful. Someone will help you carry your luggage to your room upon your check-in. Room and toilet are small but still acceptable for two of us. The... More 

Was this review helpful? Yes 2
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Alice C Thank you for your review the contents of which have been noted and appreciated. We are delighted to learn that your stay here was a comfortable one despite some shortcomings. Extra hangers and laundry basket are available upon request through the room attendant or housekeeping department. Please accept my apology for the inconvenience caused. It is through... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Mainly went around MidValley Shopping Centre during my stay in KL as I was there to attend an exhibition over the weekend. The hotel being next to the shopping mall was great as I didn't have much time other than after exhibition hours to do some shopping. Had booked into the Deluxe Room category - which was nice and very... More 

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Lynnnnnnette Thank you for your review the contents of which have been noted and appreciated. We are delighted to learn that you have had an enjoyable experience staying with us recently. Your comment on the buffet flow will definitely be looked into. It is through your feedback are we able to continuously improve our services and facilities to exceed... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I was pleased with the receptionist's initiative to look for available rooms so that I could have an early check-in. The deluxe room I got was adequate in terms of space and comfortable queen-sized bed, complementary coffee/tea and a mini-fridge. Cleanliness was satisfactory though I think there was plenty of room for improvement. Noise from the A/C might be on... More 

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Xadiq Thank you for yur review the contents of which have been noted and appreciated. We have taken note of the highlighted issues which have been shared with my management team to improvise especially of the room cleanliness. Please accept my apology for the inconvenience caused. It is through your feedback are we able to continuously improve our services... More 

Geraldton, Australia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for just one night after a flight change. We had an extra day and night to fill in so thought we would stay here and check out the Mid Valley Mega Mall. The check in was quick and easy, bags collected from the taxi and taken up to our room. We have a deluxe room which was nice... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear loopy_lou_6530 Thank you for your positive review the contents of which are greatly appreciated. We are delighted to learn that you have our services and facilities have exceeded your expectations.and made your stay most enjoyable. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin... More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is great as you can find almost everything you want in midvalley. There are two big department stores Aeon and Metrojaya. You can also find lots of eateries such as Madam Kwan, Krispy Kreme, Plan B, KFC, Burger King and many more. The two money changer also offers good rates and you can always find a long queue... More 

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear MrNicTan Thank you for your review and we are delighted to learn that you have had an enjoyable experience staying with us recently. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

Penang Island, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Terrible 1st stay in Cititel Mid Valley with foreigners' visitors! Problems with receptionist Ahmad's unprofessional attitude: - 1) Check-in time - At 1400, Ahmad informed check-in time late due to cleanup. At 1515, re-check with him. 2 rooms were ready while another 2 not yet. He should've told if not the same floor is ok or not. He just said... More 

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear hongcn38 Thank you for your review the contents of which have been note with much regret. The highlighted issues were shared with the Front Office Manager and he had counselled Ahmad for his unprofessional attitude. Corrective disciplinary letter will be issued to Ahamd. Please accept my profound apology for the inconvenience caused. Our reservation associate did send you an... More 

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