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Cititel Mid Valley

Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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594 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (594)
  • Mar-May only
    (146)
  • Jun-Aug only
    (167)
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    (157)
  • Dec-Feb only
    (124)
All months
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for 5 nights in a deluxe room. The room itself was massive as was the bathroom. We had a great view of the city and its towers. Check in was quick and the room was ready for our arrival even at 10:30am thank goodness after a long flight! We had room service on several occasions, it was... More 

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Penang Island, Malaysia
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is strategically located but the condition is pretty dated and run down. The toilet and towels has a musky smell. The sinks has cracks and showers are pretty dingy. TV is small! The place needs serious refurbishment. Breakfast at the hotel was a time saver. Variety of food, I particularly liked their Nasi Lemak and Dim Sum.

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear NeeShen Thank you for your review the contents of which have been noted and shared with the housekeeping team to improvise on the overall cleanliness of the room and towels, Please accept my apology for the inconvenience caused. On a lighter note, we are happy to hear that you have enjoyed the breakfast buffet especially the nasi lemak and... More 

Travelers are raving about these Kuala Lumpur hotels

Chennai (Madras), India
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

My allotted room was very pleasant. It had mini-fridge, Hair Dryer, Coffee Maker and Locker to keep our things. I was allotted a room which does had Free-Smoke Zone. Bed was really good to sleep. The Hotel was very close to Mid Valley Mall.

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear SridhariMari Thank you for taking the time to share your wonderful experience and we are most delighted that you have enjoyed every moment staying with us. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

jakarta
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

+ Great convenient location in mid valley complex, suitable for those looking for a weekend getaway for shopping or dining. Mid valley is also close to KL Sentral city centre. Easily accessible by train or taxi. - Horrible traffic jam around mid valley during rush hours and weekends. Hard to get taxi during peak hours due to long queue +... More 

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear gotenchi Thank you for your review the contents of which have been duly noted. We are delighted to learn that your overall stay here was an enjoyable experience despite the room size, price and traffic jam. For your next stay here, I will suggest you try our Deluxe room which is twice the size of the room that you... More 

Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked the rooms via Zuji, and had indicated that we wanted connecting rooms, though it was clearly stated that any special request is subjected to availability. We travelled with children and old folks, and upon checking in, we were told by the front desk that there are no more connecting rooms. We travelled in family and had planned for... More 

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear MK6164 Thank you for your review and we have taken note of the unpleasant encounters during your recent stay. Regret to inform you that there was no details on your room preference from the travel agent Hotel beds (Pacific World M’sia). The only available connecting set during check-in was on a smoking floor which our front desk associate offered... More 

Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at this hotel from 7/8 till 9/8....took d deluxe room which is very spacious n d toilet space is great too..... Location is fantastic .....midvalley megamall is connected to this hotel...u dun have to drive out for food or shopping ..... My only complain was the breakfast which taste horrible....not much option or varieties...hope management will look into this... More 

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Norhayati M Thank you for your review and we are delighted to learn that you and your family have an enjoyable experience during your recent stay. I have shared your constructive comments with the Executive Chef to improvise on the taste and variety of breakfast buffet. Please accept my apology for the inconvenience caused. It is through your feedback... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, great staff, attached to a mega mall. Cant go wrong with this place. I will be coming back. Lots of good food in the mall to choose from. The hotel makes it easy to get a cab or a limo service back to the airport. I would recommend the few extra bucks to stay in the deluxe rooms.... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Tim M Thank you for your positive review and we are delighted that you had an enjoyable experience staying in our Deluxe room. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

Penang, Malaysia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Im supposed to attend a seminar at Boulevard Hotel, but the room there already filled up. One of the available hotel is Cititel. Price way cheaper than Boulevard. But the room is small. The view really great. You can see city view from your room. And the best thing is Mid Valley Megamall just beside the hotel entrance.

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear haku189 Thank you for your review and we are delighted that you have had an enjoyable stay despite the room size. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

Sibu, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Everything was smooth from checkin- to checkout. Request for room nearer to lift was granted. TQ. Staff were courteous. Apart from pricing, the room is ok. The hotel's location next to Midvalley megamall and Garden Megamall is added benefit

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Dave8819 Thank you for your review and we are delighted that you and your family have had an enjoyable experience staying with us recently. My team and I look forward to welcoming you and your family back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

Gampaha, Sri Lanka
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I was at this hotel for a week on my training program. I must say it was a pleasant stay. Front desk was very quick, they helped me on a quick check in after my exhausting flight. Room was very clean, had a view on the city. wifi was good and all the other facilities are great. I stayed on... More 

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Sazi0608 Thank you for your positive review on us. We are most delighted to learn that you have had an awesome experience staying wiht us recently and our services and facilities have exceeded your expectations. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin... More 

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