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All 261 Kuala Lumpur hotels

Cititel Mid Valley

3.0 of 5 Hotel   |   Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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Cititel Mid Valley
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60%
Ranked #76 of 261 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 3 days ago
vikasmann New Delhi, India
  • Reviews (464)
  • Photos (143)
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  • Room tips (77)
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464 people have reviewed this hotel

Traveler rating
    39
    213
    157
    36
    19
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79
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Any
English first
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed there for almost 2 weeks. It's a budget hotel and the room are very small, but comes with a good room service and the nice view (twin tower and the city center). The hotel location is extremely good as it was within the mid valley mega mall (2nd biggest in Malaysia) premises.

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Vikasmann Thank you for your review and we are indeed delighted to learn that you have had an enjoyable 2 weeks stay with us recently despite the room size. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Best regards Edwin Low More

Labuan, Malaysia
2 reviews
1 of 5 stars Reviewed 1 week ago

We are traveling in a group of 5 family members, booked 2 room, and requested for connecting room. when we checked in, we were given 2 room in different floor instead. Our small request were totally ignore. And none of the front desk staff are really helpful to solved our request. Really annoying.

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Kianern Thank you for your review the contents of which have been noted with regret. I have shared your constructive comments with our Front Office Manager and his team to improvise on the room management. Please accept my apology for the inconvenience caused. It is through your feedback are we able to improve our services and facilities to exceed... More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is situated next to a few shopping centres so looking for food and shopping was very easy. The hotel had all the basic amenities provided and it was relatively ok for our short stay of two days. However, I didn't sleep well as I found the bed too hard. Wifi connection was also rather choppy as I had... More

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear EthanYuen Thank you for your review the contents of which have been noted. Each hotel floor has a dedicated Wifi Service Set Identifier (SSID) and should guest change floor, guest has to log-in to that particular floor. Please accept my apology for the inconvenience caused. On a lighter note, we are delighted to learn that overall our services have... More

Miri, Sarawak, Malaysia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights. As for the room itself, it is small, and not cleaned very well as I found someone's baby pacifier in the room. As for the breakfast, the choice of food is OK but the rice was left too long in the warmer that it became hard and not edible. The second day, the housekeeping... More

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear divamieza Thank you for your review. I have replied your husband email on this matter yesterday and he had responded and accepted our investigation. It is through your feedback are we able to imporve our services and facilities to exceed our guests' expectations. Once again, thank you for your time and we look forward to another opportunity to serve... More

Kota Kinabalu, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A good location with all retails & food outlets within short walking distance. Check-in / check-out was fast with friendly staff. Breakfast was ok, a bit crowded during my stays. Room & bathroom is a bit small.

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Henry C Thank you for your review the contents of which have been noted. We are delighted to learn that you have had an enjoyable experience during your recent stay despite the room size. For your next stay here, I suggest that you try our deluxe room which is twice the size of superior and has a long bath... More

Bangkok, Thailand
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was selected from my company in Malaysia. The hotel is easily reach by KTM komuter Mid Valley station which is only 1 station from KL Sentral (cost 1RM). It is connected to the shopping mall (Mid Valley Mega mall) so you can go to the train station by walking through the shopping mall on second floor. Mid Valley... More

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Tuentachom-S Thank you for your review and we are delighted to learn that you have had an enjoyable experience staying with us recently. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there for 3 days, while on holiday trip, the room was large but with basic amenities. the non smocking floor was welcome. The breakfast menu was limited, bit challenging for vegetarian, yet limited vegetarian choice was available daily. Wifi was available and at good speed in room as well as lobby.

Was this review helpful? Yes 2
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Mukund T Thank you for your review and we are delighted to learn that you have enjoyed your stay recently. The Executive Chef will be offering more vegetarian dishes in the new a la carte menu soon. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind... More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Location is very convinient for travellers with elderly parents and children. The shopping mall is just a step away from the hotel lobby. They have almost all you need and want in one place. Supermarket, Metrojaya, AEON, Isetan, Robinsons, MPH, Indoor playground, cinema, bowling alley, karaoke . U name it, they have it ! Food court and eateries all over... More

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Ayu N M Thank you for your review the contents of which have been noted and appreciated. We are delighted to learn that you have had an enjoyable stay with us recently. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More

Hobart, Australia
Top Contributor
67 reviews 67 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed just one night in the deluxe twin room. We asked for a room catering for a disabled/elderly person and the hotel obliged. The room was just 5 steps from the lift lobby. It is a vertical hotel with not many rooms on each floor but quite a few floors. Rooms higher up have a better view. % lifts means... More

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear basename164_friends Thank you for your review and we are most delighted to learn that you and your family have had an enjoyable experience staying with us recently. We look forward to welcoming you and your family back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 7, 2014 via mobile

1. Arrive at 2pm and wait about 30 mins for rooms. We saw other guests even waited for their rooms from 3pm to 6pm. 2. We called the hotel day before regarding whether we can put some frozen foods at their kitchen's freezer and we got a yes from their staff through that phone call. However, on that day we... More

Was this review helpful? Yes 6
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear chowkokkhoon, Thank you for your review the contents of which have been noted with regret. Please accept my profound apology for the inconvenience caused. I have reminded all my associates to provide correct informations to guests that we do not accept packages to be stored in our fridges / freezers due to halal issue. I sincerely hope that this... More

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Additional Information about Cititel Mid Valley

Address: Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cititel Mid Valley 3*
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Also Known As:
Cititel Mid Valley Hotel Kuala Lumpur
Cititel Mid Valley Kuala Lumpur

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Strategically located within Mid Valley City; one of the most modern and integrated leisure, dining, entertainment and shopping destination in Kuala Lumpur, Cititel Mid Valley is easily accessible to major commercial hubs and popular tourist attractions. Adjoining to the hotel is two exciting malls; the Mid Valley Megamall and the upscale Gardens Mall, with over 630 retail shops featuring a smorgasboard of fashion, food, entertainment and family fun. Featuring two categories of well-appointed rooms and equipped with modern amenities, 646-room hotel comprises of Superior and Deluxe rooms with internet broadband, that is offered free to residential guests. For dining and relaxation, the 24 hours Citi Cafe is located at Hotel's lobby whereas the Citi Lounge is ideal for evening cocktails. ... more   less 
Number of rooms
646

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