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Cititel Mid Valley

Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Hotel amenities
Cititel Mid Valley
Best prices for: 1 room 1 guest
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Ranked #77 of 282 Hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed 2 days ago
atreyi007 Lucknow, India
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535 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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  • Chinese (Simplified) first
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Penang Island, Malaysia
1 review
1 of 5 stars Reviewed today NEW

Terrible 1st stay in Cititel Mid Valley with foreigners' visitors! Problems with receptionist Ahmad's unprofessional attitude: - 1) Check-in time - At 1400, Ahmad informed check-in time late due to cleanup. At 1515, re-check with him. 2 rooms were ready while another 2 not yet. He should've told if not the same floor is ok or not. He just said... More 

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Lucknow, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

central location, close to LRT as well as good access by foot or taxi. MIdvalley and The Gardens mall one of the biggest in KL are both walking distance. Room bar is kept empty. The room service is not so great. The standard room is too small so a we switched to deluxe.

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear atreyi007 Thank you for your review and we are delighted that you have had an enjoyable stay despite some shortcomings which I have shared with my management team to improvise. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

Los Angeles, California
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel for 3 nights. The room was quite small, smaller than seems on photos. The bathroom and amenities were basic but OK for the price you really can't ask for more, good value for money. The bed was comfortable and staff seemed friendly enough, although nothing out of the ordinary. The WiFi was ridiculously slow and... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Matroska1 Thank you for your review and we are delighted to learn that you have had an enjoyable stay despite some shortcomings. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

Kuching, Sarawak, Malaysia
Contributor
13 reviews 13 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

this is my second stay here and the main reason i chose to stay here is the strategic location. Midvalley has everything so you doesn't need to worry much! just a few steps and you're already at one of the largest shopping heaven in KL. the minus part is that : be aware that the KTM station needs you to... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear NatYung Thank you for the review the contents of which have been appreciated. We are delighted that you have enjoyed your stay recently. Request for additional pillows or room amenities are complimentary. Once again, thank you for your feedback and we look forward to welcoming you back to Cititel Mid Valley when travel to Kuala Lumpur again. Kind regards... More 

Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked in for one night in a deluxe superior room and whilst it was an older looking property, the room was clean and the bed comfortable. There is a view of the highway from the window. The location was convenient.

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Gerald TC L Thank you for your review which is greatly appreciated. We are delighted that you have had an enjoyable experience staying with us. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards EdwinLow More 

adelaide
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

New hotel for me in KL stayed 5 nights, easy access from public transport, adjacent to the Mid Valley Megastore, great service good choice of eateries in hotel area and megamall. breakfast is superior to many with and absolute mind blowing array of choices, the megamall is just that with an overabundance of shops covering just about everything you could... More 

Was this review helpful? Yes 2
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear robk575 Thank you for your positive review which is greatly appreciated. We are delighted that you have had an enyoyable experience staying with us recently where our services and facilities have exceeded your expectations. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

Contributor
19 reviews 19 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Such excellent service offered by staff throughout the hotel more than make up for its aging rooms! Deluxe rooms are of a really good size with decent wifi speed (average 1.5-2.5 Mbps) on most occasions. A superb location next to a mega mall next to hotel is a welcome bonus!

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear YongT Thank you for your review the contents of which have been greatly appreciated. We are delighted to learn that our services and facilities have exceeded your expectations. We look forward to welcoming you back to Cititel Mid Valley soon. Kind regards Edwin Low More 

Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in a superior room recently for 4D3N from 6 to 9 March. We arrived rather late at about 11 pm and checking in was a breeze. Our room located near the lift lobby on the 19th floor was clean and tidy. Slippers and basic toiletries like shaver, tooth brush etc could be found in the room and bathroom,... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear GCRookie Thank you for your review the contents of which have been greatly appreciated. We are most delighted to learn that your recent stay here has been an enjoyable experience and our services and facilities have exceeded your expectations. Once again, thank you for your time and we look forward to welcoming you back to Cititel Mid Valley when... More 

Miri, Malaysia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Been staying this hotel many years. Great location.Room 1901 This time Rozlina and Izaah identified themselves as our "room cleaners". Impressed. Most cleaners would shy away. Fast and efficient. The breakfast was just mediocre. But the staff were efficient, attentive,polite. I just got carried by the bowing and hand raised to the breast.

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear BCTan307 Thank you for your review and we are most delighted to learn that you have had an enjoyable experience staying with us recently. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Room cleanliness is worrying. It's rated as a 4 star hotel with one star service. Taking taxi from hotel using their concierge service is also worrying as many taxis drivers booked by them are very rude and no respect for customers and was ridiculed by the drivers. The duty manager seem to endorse their behavior. I will think twice to... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Masoelisa Thank you for your review the contents of which have been note with regret. I have shared your constructive comments with my management team to improvise on the highlighted issues accordingly. Please accept my apology for the inconvenience caused. It is through your feedback are we able to improve our services and facilities to exceed our guests' expectations.... More 

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