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Cititel Mid Valley

Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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Cititel Mid Valley
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Ranked #85 of 278 Hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 4 days ago
AnnieMelvina Kuching, Malaysia
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560 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Spanish first
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Kuching, Malaysia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

It was our 1st time staying here. We like it very much. Check in and out was fast. We stayed on the 27th floor and environment was peaceful, not noisy at all. Room was big and clean, they change our bedsheets and towels everyday. Ty. Getting around was easy, not much jam even on weekends, unlike in Bukit Bintang. Breakfast... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear AnnieMelvina, Thank you for your positive review and we are most delighted to learn that you and your family have had an enjoyable experience staying with us recently. It is always good to know that our services and facilities have exceeded your expectations. My team and I look forward to welcoming you and your family back to Cititel Mid... More 

Kuala Lumpur, Malaysia
Top Contributor
51 reviews 51 reviews
35 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

You should only book this hotel if you are a shopaholic and like the noisy busy environment. Certainly overrated for the price charged. Noteably small for a 4 star hotel which confirmes the fact that people who loves shopping at Mid Valley Shopping Complex are the ones who mostly stay there.

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear SaraArumugam Thank you for your review the contents of which have been noted and appreciated. Please be informed that the hotel is rated 3 star by Ministry of Tourism and Culture. My team and I look forward to welcoming you back to Cititel Mid Valley soon. Kind regards Edwin Low More 

Petaling Jaya, Malaysia
Top Contributor
56 reviews 56 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Since the management change, the quality was raised a notch up, compared to its hay days. Rooms had been refurbished and no longer look cheap, in fact better standard. Location is great if you don't have to drive away into the mad traffic jams. You will like it's generous better quality breakfast than it's sister hotel next door. Great view... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Nuzam, Thank you for your review the contents of which have been noted and appreciated. The hotel management is still the same and we are continuously improving our services and facilities to exceed our guests' expectations. We are delighted to learn that you have had an enjoyable stay recently and certainly look forward to welcoming you back to Cititel... More 

Ithaca
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you agree with the desk people at Cititel Mid Valley on a price only do so after the desk person puts each line item in the room pricing in writing one item per line. Make sure that person signs the agreed pricing document in advance. Watch the credit card slip they push in front of you to sign "just... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Michael H, Thank you for your review the contents of which have been noted with much regret. The Front Office Manager had reminded his associates to always quote room rates in nett (inclusive of service charge and GST). Please accept my profound apology for the miscommunication and inconvenience caused. During your stay we have encountered some issues with the... More 

Travelers are raving about these Kuala Lumpur hotels

Kuching, Malaysia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'd say, guests pay more for the superb and convenient locality. Although a little pricey, you definitely get what you pay for; a good night's sleep, comfortable bed and room, spacious washroom and a good buffet breakfast. Remember to book through the hotel website! Receptionist was very kind to offer a welcome drink at the cafe because I wanted to... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear sp3ak_christ Thank you for sharing your review and we are delighted to learn that overall you have had an enjoyable experience staying with us despite the Wifi issue which have been resolved. Please accept my apology for the inconvenience caused. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala... More 

Penang Island, Malaysia
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I have been staying a lot at Cititel Midvalley and Boulevard, their sister hotel in the past. This time around, Cititel still has what it takes to make my one-night stay quite smooth and comfortable. Even though it is a busy busy hotel, still its reception staff have been marvellous. Smiles, confidence and courteous, my check-in was a pure breeze.... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Travelparty Thank you for sharing your review. We are indeed delighted to learn that overall our services and facilities have met your expectations and that you have had an enjoyable experience staying with us recently. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin... More 

Dubai
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I have stayed here 3 times now, mainly due to convenient location for business. Room is just OK but small. Walls are thin so on my last stay my sleep was disturbed by noise from the next room. Breakfast is OK but the coffee is un-drinkable, luckily there is a coffee shop close by in the mall. Overall, not especially... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Grover_6734 Thank you for your review and we have taken note of the unpleasant encounters during your recent stay. I have shared your constructive comments with my management team to improvise on the highlighted issues. Please accept my apology for the inconvenience caused. It is through your feedback are we able to continuously improve our services and facilities to... More 

Seremban, Malaysia
Top Contributor
52 reviews 52 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights and the bonus point was its location. You can literally cage yourself in Mid Valley mall for the whole day. You can go for shopping, food hunting, watch a movie at a cinema or just chill. There are so many things you can do here. I tried Tim Ho Wan dim sum and Magnum café... More 

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Sailormoon12 Thank you for your review and we are delighted to learn that you have had an enjoyable experience staying with us recently. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

Kuching, Malaysia
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is my hotel of choice whenever i have meetings in PJ or when i'm too broke to stay at The Gardens. This hotel is conjoined with the Midvalley Mall so you can eat and shop until you drop. The room can a bit squeezy and the amenities are pretty basic. You have to login everytime you want to use... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Chuuda Thank you for your review and we are delighted that our hotel has always been your choice of accommodation in Kuala Lumpur. We appreciate your continuous support anf look forward to welcoming you back to Cititel Mid Valley soon. Kind regards Edwin Low More 

Borneo Island
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room is small, but that's kinda expected due to its location. The location is perfect for those wanting to shop at MidValley. Once you get tired from shopping, you can just rest in your room. Unfortunately, trying to leave the place at night is hard, there's so many traffic. You have to queue for a long time to get... More 

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear KoSoNGz Thank you for your review the contents of which have been noted. We are delighted you have enjoyed your stay here recently despite some shortcomings like the traffic and transportation available within the Mid Valley City. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind... More 

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