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Cititel Mid Valley

Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Hotel amenities
Cititel Mid Valley
Best prices for: 1 room 1 guest
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Ranked #87 of 280 Hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed yesterday
sleepyhong Singapore, Singapore
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563 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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Singapore, Singapore
1 review
5 of 5 stars Reviewed yesterday NEW

Cititel has improved on the wifi coverage in the hotel and done many improvements to the hotel. As a business traveller, wifi coverage is the most important and this hotel has met my expectation. Built next to a shopping mall is a great plus point for all guests. With the opening of the garden mall, it would be better.

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Sibu, Malaysia
Senior Contributor
29 reviews 29 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Cititel is one of the best hotels to stay. Mid Valley is just at the side within walking distance. Get down the hotel and go shopping. You can find anything you need there. The room is really good and the service is amazing.

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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Small room, old room, run down room. No sure if its me but I have higher expectation of staying in Cititel since it is located in the centre of midvalley. The only thing that save the hotel from being ranked poor was that the customer service is very fast and friendly. When you request for something, it gets to you... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Andrew K Thank you for your review the contents of which have been noted and appreciated. We are delighted that you are happy with our services despite the room condition which was refurblished 2 years ago. My team and I look forward to welcoming you back to Cititel Mid Valley again. Kind regards Edwin Low More 

Kuching, Malaysia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

It was our 1st time staying here. We like it very much. Check in and out was fast. We stayed on the 27th floor and environment was peaceful, not noisy at all. Room was big and clean, they change our bedsheets and towels everyday. Ty. Getting around was easy, not much jam even on weekends, unlike in Bukit Bintang. Breakfast... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear AnnieMelvina, Thank you for your positive review and we are most delighted to learn that you and your family have had an enjoyable experience staying with us recently. It is always good to know that our services and facilities have exceeded your expectations. My team and I look forward to welcoming you and your family back to Cititel Mid... More 

Kuala Lumpur, Malaysia
Top Contributor
51 reviews 51 reviews
35 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

You should only book this hotel if you are a shopaholic and like the noisy busy environment. Certainly overrated for the price charged. Noteably small for a 4 star hotel which confirmes the fact that people who loves shopping at Mid Valley Shopping Complex are the ones who mostly stay there.

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear SaraArumugam Thank you for your review the contents of which have been noted and appreciated. Please be informed that the hotel is rated 3 star by Ministry of Tourism and Culture. My team and I look forward to welcoming you back to Cititel Mid Valley soon. Kind regards Edwin Low More 

Petaling Jaya, Malaysia
Top Contributor
56 reviews 56 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Since the management change, the quality was raised a notch up, compared to its hay days. Rooms had been refurbished and no longer look cheap, in fact better standard. Location is great if you don't have to drive away into the mad traffic jams. You will like it's generous better quality breakfast than it's sister hotel next door. Great view... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Nuzam, Thank you for your review the contents of which have been noted and appreciated. The hotel management is still the same and we are continuously improving our services and facilities to exceed our guests' expectations. We are delighted to learn that you have had an enjoyable stay recently and certainly look forward to welcoming you back to Cititel... More 

Ithaca
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If you agree with the desk people at Cititel Mid Valley on a price only do so after the desk person puts each line item in the room pricing in writing one item per line. Make sure that person signs the agreed pricing document in advance. Watch the credit card slip they push in front of you to sign "just... More 

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Michael H, Thank you for your review the contents of which have been noted with much regret. The Front Office Manager had reminded his associates to always quote room rates in nett (inclusive of service charge and GST). Please accept my profound apology for the miscommunication and inconvenience caused. During your stay we have encountered some issues with the... More 

Travelers are raving about these Kuala Lumpur hotels

Kuching, Malaysia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'd say, guests pay more for the superb and convenient locality. Although a little pricey, you definitely get what you pay for; a good night's sleep, comfortable bed and room, spacious washroom and a good buffet breakfast. Remember to book through the hotel website! Receptionist was very kind to offer a welcome drink at the cafe because I wanted to... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear sp3ak_christ Thank you for sharing your review and we are delighted to learn that overall you have had an enjoyable experience staying with us despite the Wifi issue which have been resolved. Please accept my apology for the inconvenience caused. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala... More 

Penang Island, Malaysia
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I have been staying a lot at Cititel Midvalley and Boulevard, their sister hotel in the past. This time around, Cititel still has what it takes to make my one-night stay quite smooth and comfortable. Even though it is a busy busy hotel, still its reception staff have been marvellous. Smiles, confidence and courteous, my check-in was a pure breeze.... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Travelparty Thank you for sharing your review. We are indeed delighted to learn that overall our services and facilities have met your expectations and that you have had an enjoyable experience staying with us recently. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin... More 

Dubai
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I have stayed here 3 times now, mainly due to convenient location for business. Room is just OK but small. Walls are thin so on my last stay my sleep was disturbed by noise from the next room. Breakfast is OK but the coffee is un-drinkable, luckily there is a coffee shop close by in the mall. Overall, not especially... More 

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Grover_6734 Thank you for your review and we have taken note of the unpleasant encounters during your recent stay. I have shared your constructive comments with my management team to improvise on the highlighted issues. Please accept my apology for the inconvenience caused. It is through your feedback are we able to continuously improve our services and facilities to... More 

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