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All 276 Kuala Lumpur hotels

Cititel Mid Valley

3.0 of 5 Hotel   |   Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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Cititel Mid Valley
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Ranked #75 of 276 Hotels in Kuala Lumpur
A recent review
3 of 5 stars reviewed 4 days ago
Lilian78 Batu Pahat, Malaysia
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517 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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1 review
2 of 5 stars Reviewed 3 days ago NEW

Called to front desk for room at 11th floor, (there is no hot water for morning shower.at 0500hrs.) The answer was thinks you for informing. Reported to the duty manager, in person at the lobby, she said ok. The hot water at later came at 0830hrs .

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Jeffrey T Thank you for your review the contents of which have been noted. I have shared the highlighted issues with our Front Office Manager to improvise in ensuring all guest concerns are attended in a timely manner by his associates. Please accept my apology for the inconvenience caused. Once again, thank you for sharing with us and we... More 

Batu Pahat, Malaysia
1 review
3 of 5 stars Reviewed 4 days ago NEW

Good Hotel, good location with reasonable price The only thing I don't like about this hotel is the wifi. Hard to connect to it, and when it was connected, the speed is very slow. The staff say the hotel had upgraded the WiFi, but I dont think so. Hope the next visit to this hotel again, they will have an... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Lilian78 Thank you for the review and we have taken note of the highlighted issue during your recent stay. The internet service provider team will be around next week to investigate on this matter since we have recently upgraded our floor access points. Please accept my apology for the inconvenience caused. Once again, thank you for your time and... More 

Colombo, Sri Lanka
Contributor
11 reviews 11 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best thing is that the megamall Midwalley is just steps away from the room. Ideal place for shopping. Reaching Cititel is quite convenient both via train and taxis. Room is small and of course it is not a recently build hotel. However enough space is available for yourself and luggage. Coffee making facility is available for the room. Hotel... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Chammi and Sank... J Thank you for your review during your stay in September 2014. We have since then upgraded our floor access points to enhance the WIFI speed and connection. Please accept my apology for the inconvenience caused. It is through your feedback are we able to improve our services and facilities to exceed our guests' expectations. Once... More 

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a local KL-ite living only 10 minutes away, I'm a frequent visitor of Mid Valley. Recently I've got the chance to stay here for a competition my cousin was in (yes, we are FIT guests). Location- its forte. Beside one of KL's (and Malaysia's) most successful malls, easy access from many highways, a KTM Komuter station and a major... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Zvdy Thank you for your review the contents of which have been noted. I have shared the highlighted issues with my managment team to improvise on the air quality and buffet spread. Please accept my apology for the inconvenience caused. It is through your constructive feedback are we able to improve our services and facilities to exceed our guests'... More 

Sydney, New South Wales, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Positives 1. Located in a fantastic part of KL right next to Midvalley and The Gardens shopping malls which has heaps of places to eat and shop 2. Convenient to shop all day then dump your purchases into the room then continue shopping. Also perfect when you need to use the loo, just duck up to your room! 3. Room... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear jicby2 Thank you for your review and we are most delighted to learn that you have had an enjoyable experience staying with us recently. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Happy New Year to you and your loved ones. Kind regards Edwin Low More 

Seoul
Contributor
16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location would be perfect if you are a shopping lover! Although I didn't do much shopping there, it was super convenient that the hotel was literally linked to the big shopping mall so I could always walk around for great food. Yeah, the food selection was great and my friends and I enjoyed it pretty much. My trip was... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear kukjineee Thank you for your review and we are delighted to learn that you and your friend have had an enjoyable experience staying with us despite the smoking smell in your room. I have shared your comment with my management team to improvise on the issue. It is through your feedback are we able to improve our services and... More 

Johor Bahru, Malaysia
Contributor
15 reviews 15 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Overall, it was a great pleasure for me to stay in Cititel. Great location (Great location n convenient accessibility to Mid Valley), friendly and efficiency staff. Thumbs up for hospitality! I think the rooms rate was reasonable (RM500++ for 2 rooms, 1 night). However, I was not able to access to the public free parking. As a result, I have... More 

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EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear ShawnLiv Thank you for your review and we are most delighted to learn that you and your family have had an enjoyable experience staying with us despite the car parking issue which is regretted. Please accept my apology for the inconvenience caused. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel... More 

Penang Island, Malaysia
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 22, 2014

I booked cititel because I wanted to spend a weekend shopping in mid valley mall. The rate on booking.com was rm265/night, and since the hotel was connected to the mall, I thought it was a really good deal! Turns out the tax is not included, and therefore I got an unpleasant surprise when I paid. It was the 1st hotel... More 

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Kelvin_penang Thank you for your review the contents of which have been duly noted. It is Booking.com policy not to include taxes in room rates. We have completely refurblished all our rooms late last year. Please accept my apology for any inconvenience caused. We look forward to welcoming you back to Cititel Mid Valley and have another opportunity to... More 

Kota Bharu, Malaysia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 13, 2014

Its the best place. I will completely come again here. Its successful retain customer like me :) Thumbs up. Stayed here 3 nights. Breakfast is not advisable since the food is like on street. Advisable to take the breakfast at next door MID VALLEY MALL. Parking is free and strategic for the hotel occupant.

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear KunFayakun Thank you for your review and we are most delighted to learn that you have enjoyed your stay with us recently. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

Mangalore, Karnataka, India
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed December 11, 2014

It was a wonderful experience staying at this hotel. I Stayed along with my friend in a deluxe room from oct 23 till oct 28. The hotel is connected to the mall which makes it a great option for shopping. Also I would like to add, connected to the mid valley mall is also the garden mall which is great... More 

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear MerylColaco Thank you for your review and we are most delighted to learn that you have had an enjoyable and wonderful experience staying with us. My team and I look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More 

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Additional Information about Cititel Mid Valley

Address: Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cititel Mid Valley 3*
Number of rooms: 646
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Also Known As:
Cititel Mid Valley Hotel Kuala Lumpur
Cititel Mid Valley Kuala Lumpur

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