We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 266 Kuala Lumpur hotels

Cititel Mid Valley

3.0 of 5 Hotel   |   Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Hotel amenities
Save Saved
You added Cititel Mid Valley to your Saves list
Cititel Mid Valley
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
60%
Ranked #77 of 266 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 5 days ago
blessedbabe Singapore, Singapore
  • Overview
  • Reviews (469)
  • Photos (143)
  • Amenities
  • Room tips (79)
  • Location
  • More
Write a Review

469 people have reviewed this hotel

Traveler rating
    39
    215
    160
    36
    19
See reviews for
78
73
41
141
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

We had a 3-night stay in Cititel. Though the twin sharing room looked compact and small, we were quite pleased with the cleanliness of the room. The shower facility has hot water, which is excellent for increasing blood circulation after a long tiring day of shopping at mid valley mall. The room also has this dual function of air condition... More

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Blessedbabe Thank you for your review and we are most delighted to learn that you have had an enjoyable and comfortable stay with us recently. We are pleased that our overall facilities and services especially from housekeeping have exceeded your expectations. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again.... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Excellent location being in one of the busiest shopping centre in town. So you can get everything that you'll need in a snap. Simple but yet functional rooms, good for a typical touch and go stay. However, the check in process could be better and speedier, plus the free Wifi connection feels "temperamental".

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear JasonOXK Thank you for your review and we are delighted that you have enjoyed your stay with us despite some issues which we have addressed with the related teams for improvement. We look forward to welcoming you back to Cititel Mid Valley soon. Kind regards Edwin Low More

Chennai
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is located in the shopping mall which has a huge number of shops, food courts etc...rooms are good and comfortable for business traveller with great view of Twin towers and is very accessible. Staff is friendly and food is good.

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Anand K Thank you for your review and we are most delighted to learn that you have had an enjoyable and comfortable experience staying with us. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Kind regards Edwin Low More

Bangkok, Thailand
Contributor
13 reviews 13 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is located in the Mid Valley shopping center. The rooms are average with just basic facilities. The only advantage is that its located in a large shopping center. The shopping center is good and has many good places to eat and relax. Wifi is free but very slow. The breakfast has a good spread. Check in and check... More

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Vinta007 Thank you for your review the contents of which have been noted. We have recent upgraded our internet facilities to improve the speed and connection. On a lighter note, we are delighted that overall your stay here was enjoyable and comfortable experience. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala... More

Delhi, Delhi, India
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

heart of the city, wonderful service, big breakfast ! gr8 access to the Mall , food courts .....overall fantastic experience .....good thing is Inviting, very calm serene place overall. the service staffs are co-operative.

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Rajesh V Thank you for your review and we are most delighted to learn that your recent stay here was a comfortable and enjoyable experience. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Best regards Edwin Low More

Penang Island, Malaysia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is little bit overprice, the only good comment is it is located inside link building with a midvalley/The Garden shopping mall. Room is old, definitely need some re-touch up, with the rate you may get better hotel nearby to Best western Premier Sentral or Pullman with just a little taxi ride/self drive.

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear WeeKheam Thank you for your review the contents of which have been noted and appreciated. We have no immediate plan to renovate the rooms as we have just refurbished the rooms last year. We look forward to welcoming you back to Cititel Mid Valley when you travel back to Kuala Lumpur again. Best regards Edwin Low More

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there for almost 2 weeks. It's a budget hotel and the room are very small, but comes with a good room service and the nice view (twin tower and the city center). The hotel location is extremely good as it was within the mid valley mega mall (2nd biggest in Malaysia) premises.

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Vikasmann Thank you for your review and we are indeed delighted to learn that you have had an enjoyable 2 weeks stay with us recently despite the room size. We look forward to welcoming you back to Cititel Mid Valley when you travel to Kuala Lumpur again. Best regards Edwin Low More

Labuan, Malaysia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We are traveling in a group of 5 family members, booked 2 room, and requested for connecting room. when we checked in, we were given 2 room in different floor instead. Our small request were totally ignore. And none of the front desk staff are really helpful to solved our request. Really annoying.

Was this review helpful? Yes 1
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear Kianern Thank you for your review the contents of which have been noted with regret. I have shared your constructive comments with our Front Office Manager and his team to improvise on the room management. Please accept my apology for the inconvenience caused. It is through your feedback are we able to improve our services and facilities to exceed... More

Singapore, Singapore
Contributor
15 reviews 15 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is situated next to a few shopping centres so looking for food and shopping was very easy. The hotel had all the basic amenities provided and it was relatively ok for our short stay of two days. However, I didn't sleep well as I found the bed too hard. Wifi connection was also rather choppy as I had... More

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear EthanYuen Thank you for your review the contents of which have been noted. Each hotel floor has a dedicated Wifi Service Set Identifier (SSID) and should guest change floor, guest has to log-in to that particular floor. Please accept my apology for the inconvenience caused. On a lighter note, we are delighted to learn that overall our services have... More

Miri, Sarawak, Malaysia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 26, 2014

I stayed here for 3 nights. As for the room itself, it is small, and not cleaned very well as I found someone's baby pacifier in the room. As for the breakfast, the choice of food is OK but the rice was left too long in the warmer that it became hard and not edible. The second day, the housekeeping... More

Was this review helpful? Yes
EdwinLow, General Manager at Cititel Mid Valley, responded to this review

Dear divamieza Thank you for your review. I have replied your husband email on this matter yesterday and he had responded and accepted our investigation. It is through your feedback are we able to imporve our services and facilities to exceed our guests' expectations. Once again, thank you for your time and we look forward to another opportunity to serve... More

Owners: What's your side of the story?
If you own or manage Cititel Mid Valley, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Cititel Mid Valley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cititel Mid Valley

Address: Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cititel Mid Valley 3*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Asiatravel.com Holdings, Tingo, TripOnline SA and BookingOdigeoWL so you can book your Cititel Mid Valley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cititel Mid Valley Hotel Kuala Lumpur
Cititel Mid Valley Kuala Lumpur

143 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (139)
Viewed
Dining (11)
Viewed
Room/suite (44)
Viewed
View from room (10)
Viewed
Hotel & grounds (23)
Viewed
Bathroom (17)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Dining (2)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Viewed
Other (1)

Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Strategically located within Mid Valley City; one of the most modern and integrated leisure, dining, entertainment and shopping destination in Kuala Lumpur, Cititel Mid Valley is easily accessible to major commercial hubs and popular tourist attractions. Adjoining to the hotel is two exciting malls; the Mid Valley Megamall and the upscale Gardens Mall, with over 630 retail shops featuring a smorgasboard of fashion, food, entertainment and family fun. Featuring two categories of well-appointed rooms and equipped with modern amenities, 646-room hotel comprises of Superior and Deluxe rooms with internet broadband, that is offered free to residential guests. For dining and relaxation, the 24 hours Citi Cafe is located at Hotel's lobby whereas the Citi Lounge is ideal for evening cocktails. ... more   less 
Number of rooms
646

See which rooms travelers prefer