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The Royale Bintang Kuala Lumpur

17 - 21, Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Royale Bintang Kuala Lumpur
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Ranked #173 of 286 Hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 2 days ago
stephan c
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838 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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  • Chinese (Simplified) first
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Level Contributor
12 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel was really nice. Breakfast was quite repetitive but that was not a big issue. Location is nice. Staff were very friendly and helpful. Shopping areas around and also restaurants at a cheap to mid range price.

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Perth, Australia
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 1 week ago

booked a deluxe room and got given a standard room and when we asked to be given another room we were given one that people had just checked out of that minute and it hadnt been cleaned. there were condoms everywhere as well as wet towels and the room was a real mess, so we had to wait in the... More 

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The Royale Bint... K, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear , Carlfernandes, Greetings from The Royale Bintang Kuala Lumpur. Thank you for providing us with your valuable feedback and overall ambiance. We regret that you may have felt inconvenienced you during your stay due to our shortcomings. Your feedback have helped us tremendously for improvement. We look forward to welcoming you back on your next visit to Kuala Lumpur.... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was dirty, the thermostat did not work. Called for maintenance more than 4 times but no one showed up. The room had a lot of wear and tear. You will have a very bad time communicating with the staff. The breakfast buffet is good. I don't recommend this hotel.

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The Royale Bint... K, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear M S Greetings from The Royale Bintang Kuala Lumpur. Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encounted during your stay with us. Well we have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their... More 

Tehran
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

The location and staffs are good but the hotel it self is terrible. Too old, dirty, Even the towels are old, safe box not working, Nothing to eat as breakfast. No value for your money to spend for this hotel. Never advise to anyone to go there.

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Kuala Lumpur, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel ambient was okay. It's was a short stay due to business. It's somewhat reasonable compared to other hotel nearby. It was clean and I could definitely live with clean! The breakfast was good. Didn't have time to up in the pool otherwise I would like I do every other hotel. Overall, it was a pleasant stay.

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Big name. Big expectations to live up to. Room was clean and well kept. Yes, hotel is a bit dated but still classy. They are in the process of refurbishing... most of the carpeting is new. Went on a weekday so it was very quiet (yay!). Incredibly fast check in and check out process. Everything is so near... you literally... More 

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Level Contributor
136 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel has great roon and breakfast also a wonderful pool area. You are near the great area of Bukit Bintang and you are surrounded by street of fantastic food ,also you have many plazas and malls. Some for clothing only some for electronics only..a good 15 minute walk to China Town and Kuala Lumpur city centre...Petronas towers are a... More 

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2 reviews
3 of 5 stars Reviewed 4 weeks ago

the hotel was nice and quiet, however I didn't really feel comfortable. The service was not really fast. And the Pool closing early also the Gem. The outside was fantastic, the hotel located in the area where restaurants and shopping malls are many. Walking around the best idea to see what is around.

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The Royale Bint... K, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Mr Mohammed, Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience you had with us. Your concerns... More 

manille
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

the quality of the room was not clean. Really need to be renovated to keep the 4 stars (do not deserve 4 stars). For the same price you can probably find a better quality. Near the hôtel you've a food street. You can enjoy local food in the street.

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2015

Staying at Royal Bintang was a perfect idea! The hotel was centrally located! The room was perfect.The service was great. Pavilion Mall was just 20 minutes walk away! If I visit KL again, would definitely stay at the Royale Bintang!

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Hotel Review Summarization

What travelers say

  • Deluxe room(4)
  • Shopping mall(4)
  • Monorail station(3)
  • Star hotel(3)
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Amenities (31)
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Executive Suite (61)
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Superior Twin Room (35)
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The Hotel (38)

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