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The Royale Bintang Kuala Lumpur

4.0 of 5 17 - 21, Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Royale Bintang Kuala Lumpur
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The Royale Bintang Kuala Lumpur
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786 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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Brisbane, Australa
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Picked hotel for a friends wedding nearby. (this was 3 years ago now, only just saw this and tought of contributing, so not sure if any has changed) Location is great if you are keen on being in the Bukit Bintang area. Short strolls to the jalan Alor night food stalls, Changkat for the good pubs, shopping centres.... location location... More 

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Hobart, Australia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

I was happy until I realised at home that my brand new hair trimmed shaver had been stolen from the room!!!!! I hadn't used it while I was there so I didn't notice it had vanished. Really disappointing way to end a trip.

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel have a good location. I also didnt have a problem with the staff, my check in/out process is fast. I didnt get mineral water in my room, also be My problem there are small cockroachs in my room. I think the houskeeping need fogging all the room.

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The Royale Bint... K, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Christine A, Greetings from The Royale Bintang Kuala Lumpur. Thank you for staying with us. We would like to thank you for pointing out the areas that needs our attention for improvement. We sincerely regret the presence of little critters in your room. As a four star rated hotel we do our utmost to ensure that our premises are... More 

Melbourne, Australia
Top Contributor
51 reviews 51 reviews
38 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel lobby looks nice and the rooms are a good size but the general cleanliness wasn't very good and everything seemed old and dusty. The pool was very shallow which was disappointing I guess the best thing the hotel has going for it is its position inner city and easy access to Times Square Shopping Mall, that's about it... More 

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The Royale Bint... K, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Andrew700, Greetings from The Royale Bintang Kuala Lumpur. Thank you for staying with us. We would like to thank you for taking time off your busy schedule to write about your experience with us. We apologise for the dated look of our hotel but we are happy that you also pointed out the general cleanliness of the premises. We... More 

Perth, Australia
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

CHECK IN We checked in at 12pm which is early check in than the standard 3pm check in. The 2 rooms turned out to be OK, our room was still in a mess and smell like cigarette. So we went and complaint to the reception and they upgraded us to level 17 deluxe club room, which was better. BREAKFAST The... More 

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The Royale Bint... K, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear EagleStrikeEdy Greetings from The Royale Bintang Kuala Lumpur. First and foremost, we would like to thank you for your stay and sharing your experience with us. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We will do our investigation on the mention matters and we will improve in the near future.... More 

Wellington, New Zealand
Top Contributor
128 reviews 128 reviews
61 hotel reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location is ideal for transport, taxis are easy and Imbi monorai station is just 100mts behind the hotel. Iranian restaurants food courts in Low Yat mall and BB Plaza are great. Many cheap massage centres here; But beware of pimps who offer their clients' services all through the day, which is a bit annoying. Jalan Alor where many eateries and... More 

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The Royale Bint... K, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear TravellerPorirua Greetings from The Royale Bintang Kuala Lumpur. Thank you for providing us with your valuable feedback and overall ambiance. We regret that some of these factors had inconvenienced you during your stay. We appreciate your observation and concern, both on our facilities as well as service level. We have taken note of your views and will take corrective... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I'm not sure how this hotel has a 4 star rating. Our experience from the moment we tried to check in was horrible. We booked a room for 3 people so it was clear we wanted an extra bed which they said we hadn't booked. We came in around 10pm and so we were tired and just wanted to get... More 

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The Royale Bint... K, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Peter N Greetings from The Royale Bintang Kuala Lumpur. It is with deep regret that we respond to your review today. We thank you for taking time to highlight your concerns to us. We are truly appreciative of your comments as it is through such feedback that we are able to review our procedures and performances of our staff... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Had a visit last month and service was quite excellent and i will return again the next time im in kl there is a lot of pluses and i cannot find anything negative about it. The food however can be improved but the location makes other restaurant very accessible

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The Royale Bint... K, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Ken K Greetings from The Royale Bintang Kuala Lumpur! It was our pleasure to have you as our guest and we are most delighted that you have enjoyed your stay with us. We thank you for recognizing our effort in creating memorable hotel experiences and look forward to welcoming you again in your next trip to Kuala Lumpur! Yours... More 

Doha, Qatar
Contributor
15 reviews 15 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 23, 2014

I booked this hotel for two nights while on holiday to Malaysia recently. Worst experience ever of staying in a so-called 4star hotel. Not particularly clean, rude staff and no value for money. Even though I had requested for early check-in when I made the booking, on arriving at the reception I was told that no rooms were available before... More 

Was this review helpful? Yes 2
London, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 23, 2014

My wife and I stayed for three nights at the Royal Bintang Hotel, KL On the first night we were woken by noise from next door with kids talking and laughing. Call reception to complain but not get response from them about my complaint On the third day, we were advised by new guests that they were given keys to... More 

Was this review helpful? Yes 2
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Additional Information about The Royale Bintang Kuala Lumpur

Address: 17 - 21, Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Royale Bintang Kuala Lumpur 4*
Number of rooms: 418
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Also Known As:
The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
Royale Bintang Kuala Lumpur
Royale Bintang Hotel Kuala Lumpur
Kuala Lumpur Bintang Hotel
Hotel Style:
#32 Spa Hotel in Kuala Lumpur
#56 Luxury Hotel in Kuala Lumpur

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