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Swiss-Garden Hotel

4.0 of 5
117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
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Swiss-Garden Hotel
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Ranked #103 of 277 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed yesterday
Susan_Mulyanto Bojonegoro, Indonesia
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916 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
  • German first
  • Indonesian first
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Bojonegoro, Indonesia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for 3 nights some of us stayed at swiss garden hotel and other stayed at swiss garden residence. We love the location, walking distance to all main attraction like Alor Street, Bukit Bintang and Berjaya Times Square. China town is very close only 4RM by taxi and they also provided free shuttle to Petronas KLCC and Chinatown. Room... More 

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Bangkok, Thailand
Top Contributor
138 reviews 138 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I was stupid enough to choose this hotel because of other reviews, for a 10 days stay and we are now 7 days into that stay. But the fact is that there may be only 100 meters to the nearest skytrain station - if you are a bird, but for walking more than 1km. Also, the rooms are old and... More 

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Nusa Dua, Indonesia
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here in March 2015 for 2 nights and it was amazing. The room is spacious and smells very good. I love the location. Sungei Hwang, Jalan Alor and Bukit Bintang are within walking distance. Excellent location. Luxurious new hotel with friendly service. Definitely recommended while you are visiting KL.

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Rica R, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all, we would like to thank you for choosing us as your preferred hotel. It is very nice hearing that you have had a pleasant and enjoyable stay with us. Your comments and remarks are exceptionally vital part for us to be able to improve on our... More 

Channel Islands
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay at this hotel a lot but they literally have no wi-fi most of the time and when it does work it's VERY VERY slow. I spoke to an IT guy about it and he explained that the system capacity is about 1/50th of what it needs to be so it just doesn't work. For a 4 star hotel... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Guest, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all we would like to thank you for choosing us as your preferred hotel. It is good to have some feedback and comments from you as this will help us to improve on our products and services. We regret that you have to encounter such experience during your... More 

Auckland, New Zealand
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

When I arrive, there is no one to help me to carry my 2 wheel luggage and 2 hand carry luggage which I have to try to pull it to the check in counter and the room myself. After I checked in, I discovered that they make a mistake of putting a night instead of 2, so I went back... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear ChDamien, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all we would like to thank you for choosing us as your preferred hotel. It is good to have some feedback and comments from you as this will help us to improve on our products and services. We regret that you have to encounter such experience during your... More 

Darwin, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am a very tolerant traveller, I have been to a many third world countries, stayed in 1/2 star backpacker hostels and to be honest not much bothers me when travelling. I don't look for fancy hotels, I look for clean, safe hotels with a good location. This hotel had a pretty good location, 10 minutes to Chinatown markets, 15... More 

Was this review helpful? Yes 5
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Johnnypebble, Thank you for taking the time to provide us with feedback on your experience. We truly value your say. We are looking into your comments and will look into the areas concern and ensure such occurrence will not repeat itself. We truly regret as it is not our standard and for what certainly seems like a less than... More 

محافظة مسقط, عمان
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I loved the location excellent value of money helpful staff 5 minutes walk to the market an the shopping malls it was a good experience I didn't take breakfast or used the wifi so I cant write about it :D

Was this review helpful? Yes 2
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Nawar_kiyumi, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur. Thank you very much for choosing us as your preferred hotel in Kuala Lumpur. Your view and comment are very important for us to improve our services. We are pleased to know that you have had a great experience during your stay with us. Our team here have always put... More 

Lake Illawarra
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From check in to leaving was a great experience, the rooms are a good size, the hotel is very clean and the breakfast is superb. Walking distance to many great sights and shopping. We felt very safe as 2 women traveling alone.

Was this review helpful? Yes 3
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Gidget007, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all, we would like to thank you for choosing us as your preferred hotel. It is very nice hearing that you have had a pleasant and enjoyable stay with us. Your comments and remarks are exceptionally vital part for us to be able to improve on our services.... More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was reluctant to book for one night's stay in this hotel due to my previous unpleasant experience in 2013. Nevertheless, I decided to give it another shot. I made the booking a day prior, but upon check in, the front desk officer had to confirm my reservation with the reservations team over the phone and requested that I wait... More 

Was this review helpful? Yes 2
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear ElvenPrince Thank you for taking the time to provide us with feedback on your experience. We truly value your say. We are looking into your comments and will look into the areas concern and ensure such occurrence will not repeat itself. We truly regret as it is not our standard and for what certainly seems like a less than... More 

Agra, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of the hotel is very good.Its near the happening place of kuala lumpur buting bintan,room ammenties very good and vegetarian food option is very near by.Subway and other eating joints very near .

Was this review helpful? Yes 1
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Sidsingh13, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur. Thank you very much for choosing us as your preferred hotel in Kuala Lumpur. Your view and comment are very important for us to improve our services. We are pleased to know that you have had a great experience during your stay with us. Our team here have always put... More 

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