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All 274 Kuala Lumpur hotels

Swiss-Garden Hotel

4.0 of 5 Hotel   |   117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
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Swiss-Garden Hotel
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Ranked #93 of 274 Hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 1 week ago
razzy306 Durban, KwaZulu-Natal, South Africa
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860 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Never had a so bad experience. They could not find our reservation, after a 13 hour flight we waited 45 min without a welcome drink. The light next to my bed was constantly on, the switch was broken, i called them 3 times, they could not be bothered. The telephone next to the bed was broken, only the One in... More 

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New Delhi, India
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

on the very day i checked in, i found this hotel very nice, it smelt like jasmine/lavender, the bright entrance and the staff was well dressed and helping. the rooms were small. and then it all started the food they were serving in the rooms was terrible. bad room services and on the 3rd or the 4th day the whole... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Visheshchoudhary, Thank you for taking the time to provide us with feedback on your experience. We truly value your say. We are looking into your comments and will look into the areas concern and ensure such occurrence will not repeat itself. We truly regret as it is not our standard and for what certainly seems like a less than... More 

Durban, KwaZulu-Natal, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago

my friend and I spent 2 days at KL at this hotel and were impressed. central to everything, efficient pleasant service, comfortable rooms and an amazing breakfast. they even gladly packed a cute breakfast box for us since we were leaving very early for the airport in the morning. definitely a good choice !

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear razzy306, Thank you for choosing us to be your stay in Kuala Lumpur. Thank you also for your feedback and comments throughout your stay here with us which enable us to improve for better service in the future. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

Manila, Philippines
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 weeks ago

a) Took a LONG waiting time at the lobby for us to get an available room "technical problem" , they said. b) Only to find out after a long time that we won't be getting the exact room/bed that we reserved online via agoda, they said it's not available. c) When we went up to go to our room we... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Guest, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all thank you for your review. It is good to have some feedback and comments from you as this will help us to improve on our products and services. We regret that you have to encounter such experience during your stay here and it is definitely not the... More 

Geelong, Australia
Contributor
19 reviews 19 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Swiss Garden Hotel in KL for two weeks on and off in November 2014. We stayed in the 'Residences' tower and the room was clean, comfy and very large. There was a small kitchen area, a 'living' area with couch, and a king sized bed (although it was pretty hard, the linen was nice) and a... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Guest, Thank you for choosing us to be your stay in Kuala Lumpur. Thank you also for your feedback and comments throughout your stay here with us which enable us to improve for better service in the future. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I booked 2 rooms (1) from 20/11 - 23/11 and (2) 21/11 - 22/11, because my friend from Korea was visiting KL and I personally recommended SGH-KL as I am also a privilege member. Booking Experience (4/5) - I walked in on the 13/11/2014, was served by Ms Ayu who introduced herself as the Supervisor, but the booking was done... More 

Was this review helpful? Yes 1
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Hans K, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all thank you for your review. It is good to have some feedback and comments from you as this will help us to improve on our products and services. We regret that you have to encounter such experience during your stay here and it is definitely not... More 

Kalgoorlie, Australia
Top Contributor
61 reviews 61 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights as a stopover. We often stay in KL and decided to try this hotel for a change.The hotel is not particularly close to Bukit Bintang or the Imbi monorail - about 10 minutes walk. I discovered the small sign in reception advising of a shuttle bus when we were checking out. It would have... More 

Was this review helpful? Yes 1
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Gill M, First of all, thank you for your comments. We are glad to hear that your stay with us was a pleasant one despite the few encounters that we are now looking into. The infrastructure upgrade within the vicinity is indeed a setback for the time being but we do know that it is for convenience in the... More 

North Yorkshire
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 nights in September. It was our first visit to KL. Upon arrival, when first entering the lobby, we thought it was a great hotel, looking rather grand. I can recommend the little café inside the hotel. The food here, savoury & sweet, was of very good quality, presented beautifully and staff were extremely friendly. We... More 

Was this review helpful? Yes 1
SGHRKL_, Manager at Swiss-Garden Hotel, responded to this review

Dear Guest, Thank you for choosing us to be your stay in Kuala Lumpur. Thank you also for your feedback and comments throughout your stay here with us which enable us to improve for better service in the future. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

Peterborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 12, 2014

We stayed at this hotel for 3 nights . We had a quick check in and were upgraded immediately to a suite which had two bedrooms large bathroom and another toilet and basin. We had one of the few rooms that had an outside very large balcony which is on the side of the hotel. We were on the fourteenth... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Linda M, Thank you for choosing us to be your stay in Kuala Lumpur. Thank you also for your feedback and comments throughout your stay here with us which enable us to improve for better service in the future. We look forward to having you over with us again in the near future. Yours sincerely, Henry Low More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 3, 2014 via mobile

Staying here with family of 4 adults. The family room was really great and big too. Inside room facilities were great too. Location is very near with restaurant and food centre like Jalan Alor with 5mins walk. Front desk: Very fast and nice staff. Breakfast food: Not variety enough and almost the same for everyday. As a 4star hotel the... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Guest, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all thank you for your feedback and comments as it definitely they are exceptionally vital part for us to be able to improve on our services. Yours sincerely, Henry Low More 

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Additional Information about Swiss-Garden Hotel

Address: 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur
Hotel Style:
#53 Luxury Hotel in Kuala Lumpur

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