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Swiss-Garden Hotel

117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
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Swiss-Garden Hotel
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Ranked #104 of 280 Hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 4 days ago
Sandy E Bali, Indonesia
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929 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bali, Indonesia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

this was one of the nicest hotel experiences i have ever had. i travel frequently around s.e. asia and swiss garden was a pleasure. every sngle employee i encountered during my stay was courteous, friendly, and went out of their way to be helpful. what a great change to my usual hotel stays! breakfast was good, rooms roomy and clean... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed one night and found it an OK experience. We had booked in February but recently Malaysia has introduced a 6% GST which had to be added to the bill. Before arrival we had been offered a room upgrade for AUD 30 but although the original booking included breakfast the upgrade did not and the hotel refused to either... More 

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SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Lain M Thank you for taking the time to provide us with feedback on your experience. We truly value your say. We are looking into your comments and will look into the areas concern and ensure such occurrence will not repeat itself. We truly regret as it is not our standard and for what certainly seems like a less... More 

Mumbai (Bombay), India
2 reviews
5 of 5 stars Reviewed 1 week ago

The comfort and the facilities provided in the room and of cause its very clean after I came back from a tired day. I mean perfectly clean and tidy. The front office staff were also very friendly helpful and always smile.

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear irfan79786, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all thank you for choosing us as your preferred hotel and thank you for your review. We have always try to exceed our guests’ expectations and am glad you had a positive experience with us. Thank you again and we look forward to welcoming you back when your... More 

Chicago, Illinois
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is centrally located to many major attractions in KL. It is 10 mins walk from China market and bukit bintang, the central market is probably 12 mins walk,the main bus terminal is 5 mins walk and the train station is also right next to it. The rooms are nominally sized but are very well decorated, although the lighting... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Groovetime8, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all, we would like to thank you for choosing us as your preferred hotel. It is very nice hearing that you have had a pleasant and enjoyable stay with us. Your comments and remarks are exceptionally vital part for us to be able to improve on our services.... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in a superior room with my family from 1 may till 3 may. We booked thru agoda for last minute booking therefore when check in we were told that the king size bed was no available, we were given a twin beds. Due to we are travelling with two toddler hence I asked the receptionist if the two beds... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear jksl81, Thank you for taking the time to provide us with feedback on your experience. We truly value your say. We are looking into your comments and will look into the areas concern and ensure such occurrence will not repeat itself. We truly regret as it is not our standard and for what certainly seems like a less than... More 

Pakistan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

we did booking on day before and mentioned our check in time as 1 o clock but upon arrival initially we were informed to sit and wait as many guests waiting ....even after half and hour no person assisted upon query they informed that as you can see the time of our checkin is 3 o clock and guests have... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Salma i, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all we would like to thank you for choosing us as your preferred hotel. It is good to have some feedback and comments from you as this will help us to improve on our products and services. We regret that you have to encounter such experience during... More 

Travelers are raving about these Kuala Lumpur hotels

Honolulu, Hawaii
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14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The first time entering the room, I detected urine odor from the bathroom. The maid came in to clean twice and the smell lingered. I soon realized that it was the spray she used for cleaning. I have not experienced this in my following stays at this facility. The hotel is old and shows signs of aging. The hotel is... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Sophy W, Thank you for taking the time to provide us with feedback on your experience. We truly value your say. We are looking into your comments and will look into the areas concern and ensure such occurrence will not repeat itself. We truly regret as it is not our standard and for what certainly seems like a less... More 

Melbourne, Australia
1 review
1 of 5 stars Reviewed 4 weeks ago

after travelling Asia for a month with no stomach issues I came down extremely ill after eating at the buffet, repeated requests for an explanation finally resulted in a rude reply, massage was ruined and no refund was offered.

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear A P, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all we would like to thank you for choosing us as your preferred hotel. It is good to have some feedback and comments from you as this will help us to improve on our products and services. We regret that you have to encounter such experience during... More 

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First time in KL and Swiss-Garden Hotel exceeded my expectations. The family room is big and comfy, clean, very good amenities with several restos to choose from within. The place is at the center of F&B and shopping hubs. The spa services was excellent!! Definitely a good choice for us! 👍👌

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Fretzel F, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all, we would like to thank you for choosing us as your preferred hotel. It is very nice hearing that you have had a pleasant and enjoyable stay with us. Your comments and remarks are exceptionally vital part for us to be able to improve on our... More 

Jakarta, Indonesia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 24, 2015

We stay in Swiss-Garden Hotel on March 2015 and have a pleasant experience. We arrive after trip to Genting and walk from Pudu Bus Station. We order room without breakfast because there's a lot of food we can find around the hotel. In the morning there's a lot restaurant near, in the afternoon we can go to Alun-Alun Berjaya mal... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Mssupatra, Thank you for taking the time to provide us with feedback on your experience. We truly value your say. We are looking into your comments and will look into the areas concern and ensure such occurrence will not repeat itself. We truly regret as it is not our standard and for what certainly seems like a less than... More 

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