We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 262 Kuala Lumpur hotels

Swiss-Garden Hotel

4.0 of 5 Hotel   |   117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Hotel amenities
Save Saved
You added Swiss-Garden Hotel to your Saves list
Swiss-Garden Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
63%
Ranked #89 of 262 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 1 week ago
MissTD2014 Western Cape, South Africa
  • Overview
  • Reviews (840)
  • Photos (235)
  • Amenities
  • Q&A
  • Room tips (77)
  • Location
  • More
Write a Review

840 people have reviewed this hotel

Traveler rating
    113
    381
    215
    89
    42
See reviews for
197
259
58
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Where to begin. We get there after a long trip and we reserved a non-smoking room on a non-smoking floor. Seems pretty simple right? Well not so the case. The room was filthy. I felt like I was dropped into an old motel from a small town that was used in the 1920's and never renovated. The carpet had stains,... More

Was this review helpful? Yes
Western Cape, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My brother and I moved here after having a bad experience at another hotel in KL after 3 days. We were going to be in KL for two weeks and we chose Swiss Garden as our backup plan as we've been there before and know that there standards are good. On check-in, the receptionist was losing her temper with another... More

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all, welcome back to our hotel and thank you for your review. It is our top priority to exceed our guests’ expectations and am glad you had a positive experience with us. I will definitely share this feedback with my team here and am sure that this will serve as... More

Calgary, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Good hotel at good location about 3 km from Petronas Twin Towers and 1.3 km from China Town. Friendly and pleasant English speaking staff. Found the air conditioning to be ineffective. Needs improvement.

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all, we would like to thank you for choosing us as your preferred hotel. Your comments and remarks are exceptionally vital part for us to be able to improve on our products and services. Looking forward to welcoming you back to the city. Yours sincerely, Henry Low More

Bali, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

love this hotel, closed to golden triangle in KL, breakfast was great they provide a lot of options for local food and also international food, they have shuttle form hotel to KLCC shopping centre, or even to golden triangle area, even just walk its only 15 mins from your hotel. but during my visit there a lot of work on... More

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur ! Thank you very much for choosing us as your preferred hotel in Kuala Lumpur. We are pleased to know that you have had a great experience during your stay with us. Again, thank you very much for staying with us, and we hope to see you again for in next trip... More

Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I have booked online for our stay at Swiss Garden Hotel, KL. The hotel is centrally located and is very convenient. We have arrived by road from Singapore and were quickly checked in, we had asked for twin beds as no rooms with twin beds were readily available we were upgraded into a twin room suite. The rooms and the... More

Was this review helpful? Yes 2
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Sir, Thank you so much for taking the time to review our hotel. We truly regret to hear about your experience during your stay with us. Your comments and remarks are exceptionally vital part for us to be able to improve on our products & services. This is certainly not the attitude that we promote and we are looking... More

Petaling Jaya, Malaysia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel does not provide good service. Upon check-in, we were told they 'could not find' our reservation that we made through Orbitz, and we were asked to leave the front desk to contact Orbitz. After contacting Orbitz, who told us that they had already e-mailed them our reservation, and they would be checking us in shortly, we had to... More

Was this review helpful? Yes 2
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear guest... Thank you for taking the time to provide us with feedback on your experience. We truly value your say. We are looking into your comments and will look into the areas concern and ensure such occurrence will not repeat itself. We truly regret as it is not our standard and for what certainly seems like a less than... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was value for money! The rooms were spacious, with all necessary amenities. The bathroom was huge with a tub and shower facility both. Wifi worked well at all times of the day. The breakfast buffet had a good variety of dishes, all tasting quite well. We were given complimentary drinks on check in and later complimentary delicious chocolates... More

Was this review helpful? Yes 1
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all thank you for choosing us as your preferred hotel and thank you for your review. We have always try to exceed our guests’ expectations and am glad you had a positive experience with us. Thank you again and we look forward to welcoming you back when your travels bring... More

Manila, Philippines
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are currently staying at this hotel and I must say that the staff is friendly and easy to talk to. The location is great, within walking distance to the MRT station and Bus station. Taxis are very accessible since many are parked outside the hotel. The room is spacious and clean, complete with toiletries and complimentary coffee, tea and... More

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur. Thank you very much for choosing us as your preferred hotel in Kuala Lumpur. We are pleased to know that you have had a great experience during your stay with us. Our team here have always put our guests experience as top priority. Again, thank you very much for staying with us,... More

Kuala Lumpur, Malaysia
Top Contributor
66 reviews 66 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here earlier this year. The service was great and good array of breakfast buffet, but the building and furniture are quite old. maybe need some face uplifting. The aircond was hard to be controlled, sometimes too cold, sometimes too warm.

Was this review helpful? Yes 1
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Sir, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! First of all thank you for your feedback and comments as it definitely they are exceptionally vital part for us to be able to improve on our services. My team and I are making sure that this shall not repeat itself and hope that such experience will not refrain you... More

Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Facilities were good overall. Some staff members were not too friendly. Helped me plan a tour but ended up booking the wrong tour. Breakfast buffet was average. Location is very good, close to main sites and easy to get a taxi. Free high speed internet was good.

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Swiss-Garden Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Swiss-Garden Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swiss-Garden Hotel

Address: 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Booking.com, Priceline, Cheap Tickets, TripOnline SA, BookingOdigeoWL, Despegar.com, HostelWorld, Otel and Venere so you can book your Swiss-Garden Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur

235 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (221)
Viewed
Dining (4)
Viewed
Bathroom (16)
Viewed
Room/suite (70)
Viewed
Hotel & grounds (35)
Viewed
View from room (10)
Viewed
Pool/beach area (6)
Viewed
Other (80)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Room/suite (3)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (4)
Viewed
Other (4)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style
#51 Luxury Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 
Number of rooms
310

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer