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Swiss-Garden Hotel

117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
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1 room 1 guest
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Swiss-Garden Hotel
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980 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
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  • All months
    (980)
  • Mar-May only
    (218)
  • Jun-Aug only
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    (251)
  • Dec-Feb only
    (218)
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Puchong, Malaysia
Level Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

We checked in on Saturday but had to wait a couple of hours before we got the room. Ours overlooked the pool and the main road. The room feels aged but overall facility is reasonable. The swimming pool is small but its OK for a dip. There's a gym facility as well. You'll not need to worry for groceries as... More 

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Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights, fabulous hotel in an ideal location close to lots of tourist attractions and shops, restaurants and bars. Great food. Friendly staff. Lovely rooms. Can highly recommend. Would go back

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San Francisco, California
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked via Expedia following a pop up offering deals. Mistake! The offers / rooms / breakfast / extra beds / are confusing. When we tried to book in at 3pm, one of the rooms was not ready and they could not say when it would be ready.. offered a twin instead, declined. Had to wait nearly an hour. Asked for... More 

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Travelers are raving about these Kuala Lumpur hotels

New Delhi, India
1 review
4 of 5 stars Reviewed 1 week ago

stayed here only for a day due to my bad experience at Fedral hotel near to this. I directly went to the counter and booked the room in 5 min. they gave us complimentary breakfast for my another friends. liked the room and staff was nice. Although i faced AC issues in night but they fixed it quickly. I had... More 

Was this review helpful? Yes
Oskemen, Kazakhstan
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Good food, the pool is not crowded, no queue at bfast. Close to birdpark, shopping centers and small cafes. The only delta is - had to remind the staff twice to bring the big towel back to the room. Overall, nice place to stay.

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Melbourne, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed at Swiss-Garden for 3 days in August. The staff there are a bit hit & miss - some are incredibly helpful, whilst some will make mistake after mistake e.g. Mixing up bookings, skipping your room with cleaning. The valets also appear to be teaming up with the taxi drivers to charge you more/rip you off. A valet guy was... More 

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Tehran, Iran
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

location is good breakfast is good ,too . it is clean and has a good gym ,but there is a problem . that I mentioned but they did not fix it . Mattress !!!!! very very soft Mattress that makes back ache . its softness is not normal and makes you feel ache in your back .

Was this review helpful? Yes 1
Brisbane, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for three nights during our holiday. The hotel has ideal location. Walking distance to China town, dining area, shopping centre and a few attractions, plus free shuttle bus around CBD. Room was nice and clean. We had city window view, which was very good. The pool looked a bit small but beautiful. Unfortunately, we was out during... More 

Was this review helpful? Yes
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The worst customer service you can ever imagine at Swiss Garden Residence, un friendly staff, dirty rooms, toilets and towels, no water in the rooms , ac not working, all doors need maintenance, bad smell of the bellows and bed sheets, saw a dirty towel in the toilet that was not removed before the check in, and internet is very... More 

Was this review helpful? Yes
SGHRKL_, General Manager at Swiss-Garden Hotel, responded to this review

Dear Fawaz6666, Greetings from Swiss Garden Hotel & Residences! First of all I would like to thank you for taking your precious time to communicate with us in regards to the issues you encountered during your recent stay with us. We greatly appreciate your kind effort and time spent in sharing with us the entire episode as such information enables... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Zero customer service At swiss garden resistance , staff are not friendly at all, and internet connection is the worst in the world I asked 5 times for it to be fixed and instead of them sending me an IT guy to check it they sent the house keeping boy who brought the dirty towels to fix the router !!... More 

Was this review helpful? Yes 2
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