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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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1,653 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1653)
  • Mar-May only
    (408)
  • Jun-Aug only
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There are newer reviews for The Westin Kuala Lumpur
See the most recent reviews
malaysia
1 review
3 of 5 stars Reviewed October 29, 2009

I stayed one night during a conference which was held in the hotel. Room booking was done by an events management company. Unfortunately I just came back from the Sheraton Shanghai which is a sister hotel and the difference between the 2 hotels is so glaring. Counter staff busy and preoccupied. Room smells of smoke and pillow smells. The "heavenly... More 

Was this review helpful? Yes
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. We thank you for sharing your experience with us and apologize for the less than satisfactory experience. We truly appreciate your constructive comments and will definitely share with the team to see how we can improve ourselves. My team and I look forward to your continuous support. Best wishes Kim Powley General Manager More 

Singapore, Singapore
Top Contributor
366 reviews 366 reviews
57 hotel reviews
270 helpful votes 270 helpful votes
3 of 5 stars Reviewed October 29, 2009

Good things: Check-in was efficient (although we did arrive at 1.30 am so it's a little hard to assess how efficient it would have been at a busier time) and the entrance to the hotel is spacious. Room service was prompt, and the staff were always eager to please and very helpful. I would say that at times this could... More 

Was this review helpful? Yes
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. Thank you for sharing your experience with us. We have taken note of your constructive comments and will definitely improve where necessary. My team and I look forward to welcoming you again should travel plans bring you back to Kuala Lumpur. best wishes Kim Powley General Manager More 

Melbourne
1 review
5 of 5 stars Reviewed October 26, 2009

Had a great experience staying at the Westin, fantastic location, service excellent, rooms were really great especially the beds. Min and the staff at the Executive Lounge were really helpful and nothing was too much trouble for them. Would definately stay again if we get the chance.

Was this review helpful? Yes
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. We thank you for staying with us and appreciate you taking the time to share with us your experience. We are delighted to hear you had a renewing experience and our associates provided personal and intinctive services. Once again, thank you and look forward to welcoming you again. Best wishes Kim Powley General... More 

Sydney, Australia
Top Contributor
194 reviews 194 reviews
70 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed October 21, 2009

Stayed for 3 nights in a Petronas Tower view room. Check-in was speedy and efficient. Staff at all areas were excellent. Our room was OK, but there was a large water mark in the floor boards, carpet and wall paper. Obviously there had been a serious leak in the wall from the bathroom plumbing. Though no active leak was visible... More 

Was this review helpful? Yes
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. We thank you for sharing your experience with us and apologize for the inconvenience caused due to the pool closure for renovation. Yes, we agree with you that all rooms should have been thoroughly checked before checking in guests. This matter has been communicated to our Manager - Housekeeping. Once again, thank you... More 

Perth
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 19, 2009

My family enjoyed our stay at the Westin KL. The staff are it's greatest asset- could not fault them. The rooms are very good (especially the beds!) as are the spacious bathrooms. Make sure that you get breakfast included in your stay- one of the best breakfast that I have ever had in a hotel. The location is also first... More 

Was this review helpful? Yes
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. We thank you for sharing your experience with us. We are delighted to hear you had a great stay and enjoyed the breakfast. My team and I look forward to welcoming you again should travel plans bring you back to Kuala Lumpur. Best wishes Kim Powley General Manager More 

New zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed October 16, 2009

This was our second stay at The Westin KL, we had a two day stay on our way back to NZ and stayed in a one bedroom apartment, We were so impressed with service, apartment, location and especially breakfast/food when we wanted to spend a month in KL it was our first choice. So we called the hotel and got... More 

Was this review helpful? Yes
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. Thank you very much for sharing your experience with us and we are delighted to hear that a not so good start turned out to be an excellent stay. Also good to hear that our associates handled the matter professionally and efficiently. Once again thank you for your invaluable feedback and look forward... More 

hong kong
1 review
5 of 5 stars Reviewed October 14, 2009

The location is really great...the breakfast spread and quality was impressive. Overall the service staff, from the reception, housekeeping and restaurants are very friendly; and in some instance go out of their way to help. One of the manager in particular, by the name of Suken (i think is the lobby manager) is an outstanding individual and the pride of... More 

Was this review helpful? Yes
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. We thank you for staying with us and taking the time to post your experience on Tripadvisor. We are delighted to hear you had a renewing stay. Do stay with us again should travel plans bring you back to Kuala Lumpur. Best wishes Kim Powley General Manager More 

Adelaide, SA
Contributor
14 reviews 14 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 12, 2009

We specifically wanted to stay at this hotel because of our experience here in 2007. The westin Kl is indeed luxury; from the heavenly beds to the decadent and cosmopolitan breakfast in the “living room”. As they were fully booked out, we were upgraded to the executive level which was itself an experience. The executive lounge was exclusive to guests... More 

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Cheras
1 review
5 of 5 stars Reviewed October 8, 2009

I had a great experience with my friends over the weekend stay at Westin, KL. - Excellent service (i) Fast check-in and check-out (ii) Professional and courteous staff - Great Location , hotel located near to various shopping mall.

Was this review helpful? Yes
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. We thank you for sharing your wonderful experience with us. Good to hear you and your friends have enjoyed the stay. Look forward to welcoming you again. Best wishes Kim Powley General Manager More 

australia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 2, 2009

Stayed at Westin KL in transit back to Australia from Sabah back in May. It was a very comfortable 2 nights. We had a view of the large shopping centres opposite. The location is prime if you want to shop right in the heart of shopping central! Everything worked well, the rooms were very clean, staff were helpful with a... More 

Was this review helpful? Yes 1
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm Greetings from The Westin Kuala Lumpur. Thank you for sharing your experience with us. We are delighted to hear you enjoyed your stay and have plans to return on your next visit. My team and I look forward to welcoming you again. Best wishes Kim Powley General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Shopping mall(11)
  • Heavenly beds(8)
  • Breakfast buffet(8)
  • Club lounge(7)
  • Twin tower(7)
  • Room service(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Chairman Suite (118)
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Executive One Bedroom Residence (67)
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Executive Twin Tower Room (54)
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Other (8)
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