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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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1,654 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Kuala Lumpur
See the most recent reviews
Kuching, Malaysia
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 10, 2011

i left china dollar 20,000 in the room safety box and forgot about it, 1 day after check out i called the hotel and found out the room was not occupied since. only the hotel secutiy personnel has access to the safety box and their claimed it was empty, apparently they took my money, the head of security told me... More 

Was this review helpful? Yes 2
leonyew, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. Thank you for your review. Further to the emails sent to you earlier in the year by the hotel Security Manager I would like to reconfirm that we have done a full investigation of your report. It is not uncommon for guests to leave items in the hotel room and/or room safe. We... More 

Auckland Region, New Zealand
Top Contributor
54 reviews 54 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 10, 2011

Stayed 2 nights in a club suite, excellent quality decor, the most comfortable beds, good value room service meals, hotel in great location. we loved our stay and will be back. Top Marks !!

Was this review helpful? Yes
Saratoga, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 9, 2011

Stayed in this hotel for 3 nights. Got upgraded to a suite, from which I can see the KL towers between buildings. location of the hotels is great, walk to KLCC and bars area. Breakfast is not included in my booking, and it is expensive.

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Contributor
18 reviews 18 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 9, 2011

Its been nearly a a year since we stayed here. but overall this was a good hotel with an excellent location at the top end of Bukit Bintang. The hotel itself is quite large, with an older style interioir. We booked an interconnecting room for the family and the beds were quite comfy. One thing i did find a little... More 

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Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2011

On arriving at the hotel, the staff is formal but friendly. But as they see you day after day, they certainly warm up! The rooms are excellent value for money by all standards, however they could do a little better with the service. Took them a while to loan me a universal adopter for my laptop!!

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Chandigarh
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 6, 2011

If you like luxary this is ssthe place to be.. Its bit expensive but all you get is everything you desire. Food is good. People and service is good. Location is good. This is one of the nice happening place with events happening from time to time. When I was there I saw the performance of a Lartino group which... More 

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Milan, Italy
Top Contributor
55 reviews 55 reviews
26 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed June 1, 2011

We stay 3 days and love all about this hotel. The lobby staff was friendly, helpfull, the room was spacious, elegant, super clean, the bathroom as well, beautiful n classy furniture, with petronas view from our window. I like the restaurant, bfast was perfect, delicious, cozy atmosphere, i feel not in a hotel but a dream home.. :) I like... More 

Was this review helpful? Yes 1
Brunei
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 31, 2011

At first I was a bit skeptical in staying in the Westin. But after reading numerous excellent reviews, I decided to take the plunge so to speak. As I write this review, I'm still in one of the Executive Club rooms on the 31st floor and I am pleasantly surprised. From the very first time we (my wife and son)... More 

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Kuala Lumpur, Malaysia
Top Contributor
163 reviews 163 reviews
30 hotel reviews
177 helpful votes 177 helpful votes
4 of 5 stars Reviewed May 29, 2011

Stayed one night at the Westin KL for a weekend break with our young toddler. We upgraded to the one-bedroom apartment, which is located on the Westin Residences block. The apartment comprises a large bedroom with very comfortable bedding, living room, study room, balcony (glass covered) and a very well-equipped kitchenette (a two-door fridge, pots and pans, utensils, coffee making... More 

Was this review helpful? Yes 1
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur. We thank you for staying with us with your family recently and apprecaite your invaluable feedbacks. Good to hear you enjoyed our buffet breakfast, which, in fact is our signature breakfast incorporating Super Foods. Be well and look forward to your next visit. Kim Powley General Manager More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 28, 2011

The Westin is certainly in an excellent location, but that's not enough to rely on. KL is a bit behind other Asian cities in the hotel department, and the Westin is nice but resting on its laurels. We had a pleasant stay but weren't wowed. Positives -Excellent location, near shopping on Bukit Bintang, near public transportation -Staff helpful, and responded... More 

Was this review helpful? Yes 1
KimPowley-TWKL, General Manager at The Westin Kuala Lumpur, responded to this review

Warm greetings from The Westin Kuala Lumpur Thank you for your support and appreciate you sharing your experience with us. We will definitely look into the areas of concerned raised when we embark on our renovations- thank you for sharing your thoughts with us. Meanwhile, good to hear your requests were attended to promptly and efficiently. Do stay with us... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Shopping mall(11)
  • Heavenly beds(8)
  • Breakfast buffet(8)
  • Club lounge(7)
  • Twin tower(7)
  • Room service(4)
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