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All 274 Kuala Lumpur hotels

The Westin Kuala Lumpur

5.0 of 5 Hotel   |   199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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Ranked #25 of 274 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 3 days ago
Ling W
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1,546 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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1 review
4 of 5 stars Reviewed 3 days ago NEW

Booked 7 rooms a day and stayed 2 nights. The staff did their best to put us in the same floor and accommodate our other requests. One of the room toilet bowl was not working and the room was immediately changed. The concierge and front service staff were also excellent. They approached and helped us with our luggage and valet... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Ling W On behalf of the team, thank you for your trust, loyalty and support - truly appreciate your time in reviewing our hotel and delighted to hear all of you had a great stay experience. Please come back again whenever you are in Kuala Lumpur. My team and I would like to take this opportunity to wish you... More 

Contributor
13 reviews 13 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Service was impeccable. A special thanks to Ando, who greeted us as soon as the car drove into the hotel porch, and immediately brought us to our room. Also, for giving me an introduction of what's new in KL. A special thanks also to the management for upgrading us to a room with a view of the Twin Towers, and... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings kfka Thank you very much for staying with us and your time in reviewing our hotel. Ando is indeed a SUPER STAR - we are so lucky to have him in the team and you have given me great joy to share your compliments with him. Despite our constant effort to maintain the building, the hotel is indeed getting... More 

Singapore, null, Singapore
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

This is one of the few hotels I've stayed in at KL, It's geographical location could may very well be the best among all the hotels at KL, it is directly opposite to one of KL's largest shopping mall Pavilion and it takes less than a minute to go there. It provides excellent service and the rooms are just amazing,... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ScrandHD We thank you for staying with us and truly appreciate your time in reviewing our hotel - delighted to hear our services and facilities lived up to your expectations except for some challenges with the internet speed. Please come back again whenever you return to Kuala Lumpur. Take care and be well Ko V More 

Zurich, Switzerland
Top Contributor
54 reviews 54 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed 3 nights in The Westin hotel. It is still a good hotel, but not what it was used to be some years ago. The rooms are nice, you find all in the room what you are looking for. The furniture is a bit old, except the famous Westin bed is still fantastic. The restaurants are also as unique... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings thomas-mueller-zrh We thank you for your trust, loyalty and support - your feedbacks are truly appreciated and have been shared with the team. We understand the hotel is getting old and have consistently maintain our standards to upkeep it. Engineering and Housekeeping are currently working on a preventive maintenance to replace torn wallpaper, worn carpet and re-upholster furniture. We... More 

Kuching
2 reviews
5 of 5 stars Reviewed 1 week ago

My parents & I checked in 13/12/14 out 17/12/14 & were given room 2912 for triple sharing. Throughout our stay we were accorded with warmth & polite greetings by all the staff there. Special thanks to all the bellmen & housekeeping staff who tried their best to ensure our stay was comfortable. Housekeeper Sukhbir will check on us if we... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Siangliing We thank you for your support and wonderful feedbacks - so delighted to know all of you had a great stay but most importantly we have a great team to look after your well-being with special mention to Sukhbir and Rahim. Please come back again whenever you return to Kuala Lumpur. Merry Christmas and Happy Holidays Ko V More 

1 review
1 of 5 stars Reviewed 1 week ago

Hi. I am unfortunately here in Westin Suite as im typing this review. Me and my husband are here to celebrate my birthday with my two kids and mom. Sad thing is they have zero service. Rooms look quite worn out and old for a suite. We had always travel to kl almost every birthdays to experience different hotels club... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Sofea S Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance... More 

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

My family and I spent five days in Kuala Lumpur during the December Holidays. During our visit, we stayed at the Westin Kuala Lumpur. We booked the executive suite on the tenth floor and requested for an additional bed. Here is how we found the hotel: The lobby was very confusing as there were three different counters. When you enter... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Bolmein On behalf of the team, thank you so much for staying with us and your time in reviewing our hotel - very happy to note that our services and facilities live up to your expectation. Please come back again whenever you return to Kuala Lumpur. Wishing you and your family Merry Christmas and Happy Holidays. Be well Ko... More 

Odessa, Ukraine
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I simply enjoy having afternoon tea sitting outdoor while enjoying scorns under cooling mountain weather. No better view than the colorful garden with birds and squirrels fighting for left over scorns. Absolutely cozy and relaxing.

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetintgs Sha K We thank you for your support and time in reviewing our hotel - happy to know you like the environment. Please come back again whenever you are in Kuala Lumpur. Take care Ko V More 

New York City
Contributor
17 reviews 17 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is conveniently located near a big shopping mall and late night cheap restaurants two streets down. It is within 20 minutes walk to the Petronas Towers and Little China Town. Hotel breakfast is magnificent and delicious. Be careful of the taxi surcharge from the hotel to the airport.

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Anziemoto We thank you for your support and time in reviewing our hotel - glad to know you find our hotel strategically located. The breakfast is in fact our signature breakfast incorporating SuperFoods - glad you like it. See you again soon. be well Ko V More 

Moratuwa, null, Sri Lanka
2 reviews
4 of 5 stars Reviewed 1 week ago

The location of the hotel is good, very close to major shopping malls and also night life around the area. Rooms are spacious and neat, but there was an instance or two where I found the staff is not very attentive, and needed reminders. My room was facing the city and the view at night was nice. The restaurants serve... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Madhushi F We thank you for staying with us and appreciate your time in reviewing our hotel - delighted to know our facilities live up to your expectations. As for the service shortfall, we apologize for this and have asked Training Department to re-visit service training for the front liners. Once again, thank you for your feedback and look... More 

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Heavenly beds(12)
  • Breakfast buffet(12)
  • Twin tower(9)
  • Club lounge(9)
  • Room service(7)
  • Great location(5)
  • Pool area(4)
  • Petronas Towers(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#15 Business Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Romantic Hotel in Kuala Lumpur

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