We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Kuala Lumpur

Certificate of Excellence
5.0 of 5
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Westin Kuala Lumpur
Professional photos View all
Browse nearby
The Westin Kuala Lumpur
The Westin Kuala Lumpur
The Westin Kuala Lumpur
Write a Review

1,641 reviews from our community

Traveler rating
    826
    518
    191
    62
    44
See reviews for
337
470
134
436
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1641)
  • Mar-May only
    (396)
  • Jun-Aug only
    (396)
  • Sep-Nov only
    (429)
  • Dec-Feb only
    (420)
All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

The hotel was crowded , but it is organized The front desk was not friendly and the take cash deposit in the check in but in the check out they told me that you didn't give us the deposit After struggling with them they give me my cash back The most impressing issue is stealing my wedding diamond ring from... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 days ago NEW

I stayed in the apartment section of the hotel during F1 weekend. The apartment was beautiful, with great facilities and a lovely view. The service on the front desk and on the concierge wasn't great. I didn't feel like they were displaying Starwood service qualities. I was standing at the concierge for about 3 minutes before someone even acknowledged me.... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Kavita M Thank you for staying with us and the invaluable feedback - we apologize for the service shortfall. Your comment has been communicated to the team. All of us here look forward to welcoming you back whenever you return to Kuala Lumpur. be well Ko V More 

Melbourne
Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed a couple of times over the last 2 years, both for holidays staying in a Suite with Executive Club Lounge access. On our first stay we were upgraded to the Presidential Suite, wow, it was fantastic. On the second stay we had the suite. The Club Lounge is excellent with great food, drinks and staff who were... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Bradley5 The team and I thank you for your loyalty, trust and support - extremely delighted to know we have once again lived up to your expectations. Hope to see you again soon. Be well Ko V More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed in The Westin Kuala Lumpur as part of the Russell Peters Almost Famous Tour 2015 from the 9th till the 12th of April, I have done many events there before buy never actually stayed here.I must say I was absolutely blown away by the hospitality showed by the staff and management.I celebrated my birthday on the 10th of... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Netto213 Thank you for your support and great feedbacks - happy to know you were wowed by our surprise birthday celebration for you. Look forward to your return soon. be well Ko V More 

Perth, Australia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Great staff, easy access from KLIA, shops and restaurants of Changkat Bukit Bintang. Rooms are fine, a little tired in places (heavenly beds were not so heavenly), but the rest of the hotel makes up for this. Breakfast buffet is an ideal start to the day. We will probably return.

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Adboz Thank you for staying with us and your time in reviewing our hotel - good to know you had a great time except for the condition of the hotel in some areas. We do have a very effective preventive maintenance program in place until the renovation plan is confirmed and implemented. Glad you like our breakfast adventure which... More 

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I had requested for early check-in due to my early flight from Singapore and they have very kindly acceded my request. They have also provided more long pillows as a substitute to body pillows when I requested for it. We were greeted very warmly by the staff upon check-in. Ms Ivy Look also took the opportunity to greet us personally,... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Peter L Thank you for giving us an opportunity to show you the Westin hospitality and very happy to know that our staff with special mention to Ivy Look and Ando who provided personal and instinctive services. The refreshing iced water is called elixir, our Westin Welcome Drink. It is actually fresh fruit infused in water hence the natural... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly please note that my review was based on my stay at the executive residence and not the actual hotel rooms. The residence suites are part of the hotel but have the extra faculties of a kitchen and are more of a serviced apartment type accommodation. I might add that I was staying for a period of two months and... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Micky-syd Thank you and your family for staying with us and sincerely appreciate the great feedbacks shared. Please accept our apologies for failing you in some areas but it is indeed a consolation to know we have a fabulous team to make up for the shortfalls. All of your constructive feedbacks were share with the team and corrective actions... More 

Senior Contributor
42 reviews 42 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin as a stop over from and to Australia while traveling in Malaysia. We greatly enjoyed our stay and would stay again. The hotel staff were all very friendly and provided great service. The restaurant and kids club is fantastic, we did not find them overcrowded at all! If anything, the hotel seemed quite empty during... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Lodko We thank you for staying with us and your time in reviewing our hotel. Very happy to know you had an enjoyable stay but we hope you will spend more time with us when you come back to Kuala Lumpur. Take care Ko V More 

Southport, Australia
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Have been staying in this hotel few years ago and went back this time. Could noticed that the room condition is a bit tired and need some revitalisation. However, good size room and amenities. Staff are nice and helpful. Hotel bar/lounge is not impressive (furniture worn out, need replacement) compared to others within walking distance from the hotel, like The... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Christopher T Thank you for your continuous support and truly appreciate your time in reviewing our hotel. Despite our constant efforts to maintain the building, the hotel is indeed getting old. However, we do have a very effective preventive maintenance program to maintain the look of the hotel until the renovation plan is confirmed and finalized. My team and... More 

Kuching, Malaysia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to attend a last minute workshop in KL hence need to book a room within 48 hours. It's been a while since last time i've came. i kinda missed the warm hospitality of the staffs i know & cared for my needs in my last stay in December 2014, hence booked a stay here just to support them.... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Ayla-Kosmonova Thank you for your trust, loyalty and support - very happy to know we have a great team who took care of your well-being with special mention to Odie, Said, Rahimi and Jacob. Glad Odie managed to solve the room assignment issue promptly. We already have a very effective preventive maintenance program in place to maintain the look... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Shopping mall(13)
  • Heavenly beds(9)
  • Breakfast buffet(9)
  • Twin tower(8)
  • Club lounge(7)
  • Room service(5)
  • Pool area(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,334 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (768)
Viewed
Pool/beach area (33)
Viewed
Hotel & grounds (71)
Viewed
Dining (41)
Viewed
Room/suite (213)
Viewed
View from room (51)
Viewed
Bathroom (90)
Viewed
Business center/function rooms (18)
Viewed
Other (251)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (546)
Viewed
Adults Pool (22)
Viewed
Amenities (59)
Viewed
Chairman Suite (118)
Viewed
Children's Pool (5)
Viewed
Executive One Bedroom Residence (67)
Viewed
Executive Twin Tower Room (54)
Viewed
Executive Two Bedroom Residence (86)
Viewed
Restaurants and Bars (80)
Viewed
The Hotel (55)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (5)
Viewed
Family/play areas (1)
Viewed
Dining (1)
Viewed
Room/suite (3)
Viewed
Pool/beach area (2)
Viewed
View from room (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question