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All 270 Kuala Lumpur hotels

The Westin Kuala Lumpur

5.0 of 5 Hotel   |   199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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Ranked #19 of 270 Hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 2 days ago
Sunzii Rossmore NSW
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1,476 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Rossmore NSW
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here 4 nights, and I must say the staff were some of the best I've come across, very fast in service, kind and friendly they made us feel very comfy. The food there is delicious, especially the breakfast buffet. If I return to KL this is the place I'd return to. Thank you all for making our stay... More

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Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed a night on a business trip. Excellent location right in the heart of the shopping district. However, I was a little disappointed at the state of the rooms which were pretty tired looking. Some upgrading of the rooms is definitely needed. The carpeting in the corridor was also worn out in places. No complaints about the service though. Excellent... More

Was this review helpful? Yes 1
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings rayt66 We thank you for staying with us in October 2013 and truly appreciate your time in reviewing our hotel - great to know our team provided personal and instinctive services. In spite of our constant efforts to maintain the building, the hotel is indeed getting old. Currently our Housekeeping and Engineering Departments are working very closely on a... More

Jakarta, Indonesia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is always great. Love the beds of Westins. Excellent location in the city. Terrific gym and facilities. So close to shopping. The club lounge is excellent. For Asians, hoses in toilets. Bathtubs. great bathroom amenities. Good working space also.

Was this review helpful? Yes 1
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings JakartaTripper1953 We thank you for staying with us and your time in reviewing our hotel - very happy to know you had a great stay but most importantly our services and facilities live up to your expectations. Please come back again whenever you return to Kuala Lumpur. Take care Manager More

Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Where do we begin! A 5 star hotel in the centre Of K.L. just minutes away from some of the finest shopping malls you've ever visited, all the designer shops/labels you could wish for. The hotel is truly 5 Star with the comfort, food and staff attention you would expect. The hotel is within walking distance of the PETRONAS Towers/... More

Was this review helpful? Yes 1
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Robert & Christ....P We thank you for staying with us and truly appreciate your time in reviewing our hotel - extremely happy to hear you had an enjoyable stay but most importantly our services and facilities live up to your expectations. All of us here look forward to your return soon. Take care Manager More

Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed for 6 nights , the location is perfect oposit pavilion mall which has the high end brands and supermarket, the room is clean and the house keeping is doing great job .the check in and out is fast and the staff are very helpful . The concierge staff arranged tour for us and took care for all the... More

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RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Batool W We thank you for staying with us during your recent visit to Kuala Lumpur and truly appreciate your time in reviewing our hotel - very happy to know you had a great stay experience but most importantly we have a team of helpful staff to take care of you. We are in the process of installing bidet... More

new york, ny
Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

to be frank i didn't want to go to KL, but since i had a business meeting there, i had to do a pop in. in general KL is not a nowhere near as developed/nor as nice as singapore. but staying at westin sure helped make my stay there more bearable. i stayed in one of their club rooms and... More

Was this review helpful? Yes 1
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Indigo C First and foremost, we thank you for giving us an opportunity to show you the Westin hospitality - delighted to hear you had a great stay experience. We hope this experience will change your perception about Kuala Lumpur - my team and I really look forward to your return soon. Take care Manager More

Singapore
Contributor
16 reviews 16 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

One of my favorite hotels in KL. Never fail to disappoint me especially with the convenient location near Pavilion shopping mall. Rooms are spacious and clean. Bathroom very spacious too. I do have to comment on their beds as it was too soft for my liking, but then again its a personal preference. Buffet breakfast is something to die for.... More

Was this review helpful? Yes 2
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings e_zachary We thank you for staying with us and your time in sharing your stay experience - delighted to know our services and facilities live up to your expectations. Glad you like our breakfast adventure, which is our signature breakfast incorporating SuperFoods. Please come back again whenever you return to Kuala Lumpur. Take care and be well Manager More

Jeddah, Saudi Arabia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has nice location, good room size, but as a five star hotel and special chain like "Westin". The late menu is very poor. You have just 2 international items that you can order, Burger & club sandwich!. all other items are asian food !! . They have one touch service and they take the room service order from... More

Was this review helpful? Yes 3
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings DonBassam First and foremost, please accept our sincere apologies for the challenges experienced, which are definitely not the norm. We view these shortfalls very seriously and will share them with the team for improvement where possible. We hope this experience would not deter you from staying with us again. We want your support and look forward to welcoming you... More

San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

You are in for a treat - this is what Southeast Asian hospitality is all about! I have always been a fan of this hotel, for its prime location (great for elderly family members who are mobility-challenged) and super generous perks that comes with SPG membership. In the recent trips, I learn to appreciate this Westin even more: 1) They... More

Was this review helpful? Yes
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings PeakT2014 We thank you so much for the fantastic review about our hotel - extremely delighted to hear all of you had a memorable birthday celebration but most importantly we have a great team with special mention to Ivy who provided personal and instinctive services. Please come back again whenever travels plans bring you to Kuala Lumpur. Take care... More

Jeddah, Makkah, Saudi Arabia
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

(February 2013) Good location and excellent services. Tower View room was good actually, where you can see the towers clearly. surrounded by shops and malls make even better. Also, very safe tour through the hotel. On time we got stuck in traffic and the hotel called the driver asking him why he is late, which was really great from the... More

Was this review helpful? Yes
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Hwy K We thank you for taking the time to review our hotel even though your stay was last year - truly appreciate your effort. We are extremely delighted to know you had an enjoyable stay. My team and I are waiting for your return. Take care Manager More

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Heavenly beds(12)
  • Breakfast buffet(12)
  • Twin tower(9)
  • Club lounge(9)
  • Room service(7)
  • Great location(5)
  • Petronas Towers(4)
  • Pool area(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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