We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 268 Kuala Lumpur hotels

The Westin Kuala Lumpur

5.0 of 5 Hotel   |   199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Hotel amenities
Save Saved
You added The Westin Kuala Lumpur to your Saves list
The Westin Kuala Lumpur
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
83%
Ranked #20 of 268 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed yesterday
Franca B Melbourne, Australia
  • Overview
  • Reviews (1,445)
  • Photos (711)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (280)
  • Location
  • More
Write a Review

1,445 people have reviewed this hotel

Traveler rating
    734
    456
    164
    56
    35
See reviews for
295
420
127
381
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Melbourne, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Booked a 4 night stay very pleased excellent staff, about a 20 minute walk to the Towes, buses nearby, hop on and off bus 2 minute walk very good, shopping mall nearby. Room was excellent very clean, breakfast excellent and coffee the best! Would recommend... great stay thank you! Kathryn, Karen and Himal beautiful staff. : ) Franca & Joe

Was this review helpful? Yes
Perth, Australia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Five star hotels are deemed to be so because of their attention to detail and quality customer service. And our initial arrival at the Westin hotel in Kuala Lumpur would have indicated this as a flurry of staff rushed our car to open doors and take luggage. But unfortunately the smiles quickly disappeared. In the cramped front lobby it quickly... More

Was this review helpful? Yes
Stratford-upon-Avon, United Kingdom
Top Contributor
209 reviews 209 reviews
99 hotel reviews
287 helpful votes 287 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Ideally situated in what seems like the centre of KL this hotel is all about location and service. Good check in at club level, fast and courteous. Rooms are good however I dont know if I would pay extra for a partial view of the towers..It is across the road from a high end mall and only about 30 minutes... More

Was this review helpful? Yes 3
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings onetrubrit We thank you for staying with us and appreciate your time in reviewing our hotel - happy to hear you had a great arrival experience in the Club Lounge. You have given me great pleasure to share your positive feedbacks with the team - thank you so much. Please come back again whenever you return to Kuala Lumpur.... More

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Booked a 2 nights stay last month and was disappointed upon check-in when the front desk communicated that my reservations was not captured in their system. The front desk personnel did not offer any solution nor opted to re-check the reservation system. I had to produce the reservation booking confirmation on my iphone as evidence that I have booked the... More

Was this review helpful? Yes 4
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Amanda C First and foremost, please accept our sincere apologies for the challenges experienced during check in. We fully agree that the staff who attended to you could have handled the matter in a more professional manner. To help us investigate how this could have happened, can you please email the Confirmation number to Westin.kualalumpur@westin.com. Once again, we are... More

Vadodara, Gujarat, India
Contributor
16 reviews 16 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed in this Hotel for 1 Night, Nice Hotel with everything in close proximity, Petronas Twin Tower is 20 Minute walk from the Hotel (Through Sky Walk). As the Hotel is within CBD, experience huge traffic. overall good experience

Was this review helpful? Yes 1
HratchKhatchanian, Manager at The Westin Kuala Lumpur, responded to this review

Greetings hirenadhiya We thank you for giving us an opportunity to welcome you and truly appreciate your time in reviewing our hotel. All of us here are very happy to know you and your family had a great stay. Please come back again whenever you return to Kuala Lumpur. Take care and be well Manager More

Adelaide Hills, Australia
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel needs a total upgrade, wallpaper peeling of our walls. Breakfast was OK but not the best we have ever had. Room service was almost inedible, would not go back there again. The Shangri-La offers a much better experience.

Was this review helpful? Yes 5
HratchKhatchanian, Manager at The Westin Kuala Lumpur, responded to this review

Greetings HatchetDarwin We thank you for your feedbacks. Despite our constant effort to maintain the building, the hotel is indeed getting old. Whilst we agree our rooms require refreshing, our endeavours are subject to our Hotel Owner's approval of renovation plans and available budget. Currently, our Engineering and Housekeeping Departments are working on a preventive maintenance exercise and we hope... More

1 review
5 of 5 stars Reviewed 1 week ago

I stayed for 10 days at Westin Kuala Lumpur .The hotel is located in the heart of the city , the staff are very friendly they always smile and offer you help even if you did not ask. when I arrived tired after a long trip my room was ready It took less than 5 minutes to finalise the check... More

Was this review helpful? Yes
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Motasem A On behalf of the team, we thank you for your support and truly appreciate your time in reviewing our hotel - very happy to know all of you had a great stay experience but most importantly our staff are friendly and helpful with special mention to John and Abu Bakar from Concierge. Please come back again whenever... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from The Westin.Have stayed many times before, but on this occasion I felt that the hotel rooms need an upgrade for price you now pay.The breakfast in the executive is great, and best of all the young lady Mae and the chef Jamaen who are a just two very lovely people to be served by. I will be... More

Was this review helpful? Yes 3
HratchKhatchanian, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Vjm M We thank you for your continous support and truly appreciate your time in reviewing our hotel - good to know Mae and Chef Jamean provided personal and instinctive services. With regard to your comment about hotel rooms needing an upgrade, whilst we agree with your feedback, our endeavours are subject to our Hotel Owner's approval of renovation... More

Fremantle, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights with a friend. the room we stayed in was nice, but very basic.The one bar they had open while we were there was really good. free nibbles and shots, and cheap cocktails.( not open on Sunday though, you will find most bars are closed on Sundays in KL) Buffet breakfast was nice, and not too... More

Was this review helpful? Yes 5
HratchKhatchanian, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Samalam25 We thank you for staying with us and the great feedbacks - glad you like our breakfast adventure which is our signature breakfast incorporating SuperFoods. Please come back again whenever you return to Kuala Lumpur. Take care Manager More

Contributor
18 reviews 18 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved this place. Right in the heart of the city. Major attractions and shopping experience at a walking distance. The breakfast was great. Staff was very very courteous and friendly. It's a must return place.

Was this review helpful? Yes
HratchKhatchanian, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Naweed L We thank you for staying with us and truly appreciate your time in reviewing our hotel - very happy to know you had a great stay but most importantly we have a lovely team to look after you. See you again soon. Take care and be well Manager More

Owners: What's your side of the story?
If you own or manage The Westin Kuala Lumpur, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Westin Kuala Lumpur? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Heavenly beds(12)
  • Breakfast buffet(12)
  • Twin tower(9)
  • Club lounge(9)
  • Room service(7)
  • Great location(5)
  • Petronas Towers(4)
  • Pool area(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Starwood APAC, Booking.com, Asiatravel.com Holdings, Orbitz, Travelocity, Venere, Tingo, Otel, Cheap Tickets, BookingOdigeoWL and Hotels.com so you can book your The Westin Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

711 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (692)
Viewed
Room/suite (186)
Viewed
Hotel & grounds (62)
Viewed
Dining (37)
Viewed
Bathroom (85)
Viewed
View from room (49)
Viewed
Pool/beach area (30)
Viewed
Business center/function rooms (18)
Viewed
Other (225)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (5)
Viewed
Family/play areas (1)
Viewed
Dining (1)
Viewed
Room/suite (3)
Viewed
Pool/beach area (2)
Viewed
View from room (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kuala Lumpur with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Family Hotel in Kuala Lumpur #14 Business Hotel in Kuala Lumpur #19 Luxury Hotel in Kuala Lumpur #21 Romantic Hotel in Kuala Lumpur
Hotel Class
Number of rooms
443

Questions & Answers

Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer