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The Westin Kuala Lumpur

5.0 of 5 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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Certificate of Excellence 2014
The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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1,576 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
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Solo, Indonesia
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The check in proses superb, great food and great room. I love the breakfast, the services and the variety of food they served, overall the best breakfast experience in kuala lumpur. Recomended hotel at the center of kuala lumpur, must try!!

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were stay in this hotel second time. It was best service like a last time!)) That why we made choose to this hotel again. Rico- is a very good guy! He can make everything. If you need to book restaurant but you don't know where is the good place you can ask him, he knows everything! If you have... More 

Was this review helpful? Yes 1
Perth, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

A short stay in club level, we were made to feel very welcome . The staff were always charming and polite,all amenities of a high standard. Fantastic breakfast choices and the same for the club cocktail hours. The standard of cleanliness was exemplary . We requested a quiet room and were given one, so nice to have been listened to.

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Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Sabrina I Thank you for staying with us and truly appreciate your time in reviewing our hotel - delighted to hear you had a great stay experience. Please come back again whenever you return to Kuala Lumpur. Take care Ko V More 

Mumbai, Maharashtra, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Westin is a fabulous property with an unbeatable location it is a shoppers delight as you just need to hop accross to a Mecca of shopping . We stayed in the suite which was very comfortable ,I loved the hospitality of the hotel they met my expectations .this hotel is a must stay in Kuala Lumpur .

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Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings R0cks123 Thank you for your support and time in reviewing our hotel - delighted to know you had a great stay. My team and I look forward to welcoming you back whenever you return to Kuala Lumpur. Be well Ko V More 

1 review
2 of 5 stars Reviewed 1 week ago

I checked in on 1/18/2015 and had a really poor customer experience. The person at the front desk did not seem too interested or eager, incomplete information was provided, he got the check out time wrong and even failed to provide me with the Internet login details, I had to ring him later to get the info. I was traveling... More 

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Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings HarryD First and foremost, please accept our sincere apologies for the challenges experience, which is totally unacceptable and we will not condone such behaviour. The associates concerned have already been identified and appropriate action will be taken. Mr HarryD, please be assured that this is not the norm and we hope you will give us a chance to welcome... More 

Brisbane
Top Contributor
56 reviews 56 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

My sister and I recently stayed here (26/12-31/21) for 5 nights. We had a Twin Tower room (although all we could see was half of one tower). Checkin was easy, although our room was not yet ready (we arrived about 1pm). No worries - we went across to the Pavilion for some lunch. Room was ready at 2:30 when we... More 

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Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mel1707 Thank you for staying with us and appreciate your time in reviewing our hotel - good to know you and your sister had a great time. The windows are intentionly shut for safety and security reasons. An indemnity form has to be signed should a guest wishes to open it. Perhaps you would like to inform Service Express... More 

Perth, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I had a 3 day stay at the Westin after a 3 week holiday in Sri Lanka. We cannot speak highly enough of the service we received. WE arrived at the hotel at 7.00am after flying all night from Sri Lanka and every effort was made to make us comfortable - a sumptious breakfast was offered before... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Julie S On behalf of the team, thank you for your support and truly appreciate your time in reviewing our hotel - delighted to hear you had a great stay experience. Please come back again whenever you return to Kuala Lumpur. Take care Ko V More 

Selangor, Malaysia
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Specifically requested for non-smoking and quiet rooms away from the lift area. Was given both rooms at two separate ends. One room was given us late in the afternoon as there was no available non smoking king bed at the time of check in. However the room had a really strong cigarette smell lingering. Called the service express immediately and... More 

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Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings XynT First and foremost, please accept our sincere apologies for not being able to accommodate your request. As for the cigarette smell in a room of a non smoking floor, we hope you understand that this is beyond our control especially when guest brings in friends who smoke in the room. To eliminate this problem, a penalty fee will... More 

Brisbane, Queensland, Australia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a special anniversary which the hotel went the extra mile and gave us a great view. They tried hard to make our stay very special and would recommend this hotel to any one! Our daughter stayed in the room with an exceptional roll away, very comfortable. The room is quite bit, clean and very central to shopping. The... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Sue S We thank you for staying with us and giving us an opportunity to celebrate your anniversary with you - delighted to hear all of you had a great stay experience. Your other comments have been shared with the team. Once again thank you for your feedbacks and look forward to welcoming you back soon Take care Ko... More 

North Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Travel with my wife.We couldn't even wait to check out before reviewing this hotel!! Its our second evening here and the Westin Kuala Lumpur is by FAR the most outstanding hotel we have stayed in. Check in was great, the staff Odie so welcome, and literally fall over themselves in an attempt to accommodate your every need.He is so professional.Our... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mcquine Thank you so much for the wonderful review - you have given me great joy to share your feedbacks with the team. Happy to hear our services and facilities live up to your expectations but most importantly Odie provided personal and instinctive services. Look forward to your return soon. Take care Ko V More 

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Heavenly beds(12)
  • Breakfast buffet(12)
  • Twin tower(9)
  • Club lounge(9)
  • Room service(7)
  • Great location(5)
  • Pool area(4)
  • Petronas Towers(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#16 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Romantic Hotel in Kuala Lumpur

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