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The Westin Kuala Lumpur

5.0 of 5 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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Certificate of Excellence 2014
The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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1,600 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
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Kuala lumpur
Contributor
15 reviews 15 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars NEW

Great hotel at a strategic location. Just across the road to pavilion. However, we left boxes of chocolates (a gift from family from overseas) in the fridge when we checked out. A week later, we called and informed hotel reception that we've left stuff behind and would like to collect it as we are back in town but was told... More 

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Woodlands, null, Singapore
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Strategic location with walking access to shopping malls and local food. The check in was fast as I was directly taken to my room by their staff... I placed order for some cakes and the concierge receive the order on my behalf and delivered to my room. Well trained and experienced staff.. definitely will come back again..

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Salisbury, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 days ago NEW

The staff were extremely courteous and helpful. Simply excellent service throughout our 3 night stay. The room was big enough and well enough presented. The beds (we had a twin) were very comfortable. The staff turn them down for you at night too. Although you have to put your room card in the slot for the lights to work, the... More 

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Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We were a family travelling together needing 3 rooms, all SPG members. We stayed here for one night as the room rate of RM400 a night ++ was excellent, especially at short notice. Location opp Pavilion was superb, and the pool is very good for kids (not so much for adults, rather small for laps). Breakfast selection okay. Rooms generally... More 

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Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings RPHK Thank you for staying with us and your time in reviewing our hotel - happy to know all of you had a great stay. However, please accept our apologies for the blunder made by Concierge. Like you said, luckily you know Kuala Lumpur very well. Look forward to your return soon. Be well Ko V More 

Kuching, Malaysia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I need to highlight that for a wonderful hotel like the westin...its needs to look into the Cuba the club. The place has no life at all, the staff are more concern about the own things then taing care of the customers. entertainment is poor. I love the Hotel and the room devision is great but the F&B still need... More 

Was this review helpful? Yes 3
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Oneoone Degrees E We thank you for the great feedbacks and please accept our sincere apologies for the unpleasant experience. We are currently working on some new plans for Qba and you will be able to see some changes very soon. Once again, thank you for your feedbacks and look forward to welcoming you back. Be well Ko V More 

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at the westin with my family in recent times and was absolutely blown away by the service and the place. It was flawless. Ever since I have been recommending it to my friends that visit Kuala Lumpur. Recently my brother is planning a two month trip to kl. Again I encouraged him to stay at the westin and... More 

Was this review helpful? Yes 6
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings freddles1984 We thank you for your support and truly appreciate you recommending us to your friends. However, we are deeply sorry to hear about the challenges with your brother's booking. We will look into this issue with our associates to avoid repetition. We would greatly appreciate it if you could write to us at westin.kualalumpur@westin.com in order for us... More 

Contributor
17 reviews 17 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed in a few hotels in Kuala Lumpur for the past 1 year, and this is absolutely the best hotel. Excellent food, good gym and pool facilities. Located in the heart of the business and shopping areas with the best malls and restaurant just in a few minutes walk from the hotel. I recommend this hotel both for... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Morten H Thank you for giving us an opportunity to show you the Westin hospitality and extremely happy to know you had a great stay. My team and I look forward to welcoming you back soon. Take care Ko V More 

Melaka, Malaysia
Contributor
16 reviews 16 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

A lovely hotel directly opposite KL's Pavilion Shopping Centre and within short walking distance to numerous shopping centres in Bukit Bintang area. We were given a free upgrade in our room. The room was large and comfortable and we love the comfortable bed. We had our Valentine's dinner at their Chinese restaurant, Two Senses. The food and wine was wonderful... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Vicchuah We thank you for staying with us and your time in reviewing our hotel - delighted to know you had a great stay and enjoyed your Valentine's Lunch in our Chinese Restaurant. By the way, it is called Five Sen5es and not as indicated. Look forward to your return soon. Be well Ko V More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great location next to pavillion and restaurants... would definitely stay there again over and over... You get a great service for the value of money.. only disappointment you cant sit by the pool during pool closing hours

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Nohayousif We thank you for staying with us and the great feedbacks - delighted to hear you had a fantastic stay experience. Also good to know you will continue to support us. You can still have access to the pool as long as Splash is open hence I am not sure what exactly you meant by not being able... More 

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night here while stopping over in KL for one night on our holidays. We arrived very early and they very graciously allowed us to check in and access our room straight away. The hotel is quite conveiniently located near Bukit Bintang - about a 10-15 min walk to Lot 10 and the monorail. From there you can... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Victor K Thank you for staying with us and your time in reviewing our hotel - we hope you will be able to spend more time with us on your next visit to Kuala Lumpur. Take care Ko V More 

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Heavenly beds(12)
  • Breakfast buffet(12)
  • Twin tower(9)
  • Club lounge(9)
  • Room service(7)
  • Great location(5)
  • Pool area(4)
  • Petronas Towers(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#15 Business Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur

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