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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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1,618 reviews from our community

Traveler rating
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    185
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Polish first
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  • Spanish first
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  • Any
English first
  • All months
    (1618)
  • Mar-May only
    (373)
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  • Sep-Nov only
    (429)
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Seremban, Negeri Sembilan, Malaysia
Top Contributor
66 reviews 66 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wow! it was a fantastic experience at the "Living Room" Restaurant Hi-T. My children arranged a surprise one for my wife Ruth's 69th birthday. The food was excellent. Arrangement was good. Thanks to Naresh Kumar, Asst. Manager & waiter/Captain Mona for taking care of us. Very spacious & elegant. All our children & grand children & in-laws enjoyed. The location... More 

Was this review helpful? Yes
England, United Kingdom
Top Contributor
137 reviews 137 reviews
62 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We intended on staying at the Westin all weekend and ended up staying just one night. First things first, do not expect the executive rooms offering views of the Petronas Towers to give you a view of the towers, they don't!! As I was told upon check-in, there are now other buildings in the way, restricting the view to such... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Dan B First and foremost, please accept our sincere apologies for the less than satisfactory stay experience. We truly understand your anger and frustrations regarding the Twin Towers view and have since removed this room category from all websites to avoid misleading information. As for the cigarette smell, sometimes it is really beyond our control when guests staying in... More 

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Wanting to taste luxury without splurging my bonus out, my friends and I decided to do a short holiday stay at The Westin Kuala Lumpur. There were two notable service experience that stayed with me after the trip:   1) We had earlier emailed the hotel for a complimentary cake for our friend’s birthday surprise. When we reach the hotel... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings HamieAndIzzy My team and I thank you very much for giving us an opportunity to show you the Westin hospitality - extremely happy to hear we have left an impact in your stay. Do come back again whenever you plan to return to Kuala Lumpur. All of us here look forward to welcoming you back. Take Care Ko V More 

Paris, France
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for 1 night. Had to prepare some slides and didn't had time to get out of the room. Was happy with the room. The room was large, neat and clean. I booked the room with the Petronas towers view, but a bit disappointed because I was able to view a little bit of the tower - better than... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Ma Theresa R First and foremost, please accept our apologies for the less than satisfactory experience especially the blunder made regarding the wake up call. This is definitely not acceptable and we have already addressed this with the team. We hope you will continue to support us. My team and I look forward to welcoming you back. Be well... More 

Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

Stayed 12 nights for a business trip on my first time to KL. I was thoroughly happy with my stay there. Our decision was correct. I was staying at the executive level which means I had access to the Executive club for breakfast and happy hour. It was unbelievable. The best quality foods and drinks.The staff attended to every need... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings puji901 The team and I thank you for staying with us and truly appreciate your time in reviewing our hotel - extremely delighted to hear you had a great stay but most importantly Said and Odie provided personal and instinctive experiences. Look forward to welcoming you back whenever you return to Kuala Lumpur. Take care Ko V More 

Bogangar, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical Westin location and service standard. Best location for shopping. Superlative service. Didn't have great meals at the Italian restaurant, but room service good. Rooms clearly not new but still luxe.

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ottapsrm Thank you for staying with us and your time in reviewing our hotel. Regret to note that you did not have a great dining experience in Prego - it would be good if you could provide us with detailed information so that we can handle the matter more efficiently. Despite our constant efforts of maintaining our building in... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Amazing hotel and awesome stay... the concierge RAIN went all the way just to help me get my bagpack when i left it in the KLIA train.. he was honest and super eager to help.. i had my important work belonging in there.. and if it wasnt for Rain and the staff of westin ! id be in so much... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Shah D I am so delighted to read and share your feedback with the team especially Rain - good to know he provided personal and instinctive services. Hope to see you again soon. Be well Ko V More 

Sydney, Australia
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Westin is what you would expect from a very good hotel chain. Starting with the service which is fantastic - super friendly, helpful and efficient, from the door people through to the incredibly helpful concierge, the dining room staff, the front desk, housekeeping etc. I had my own personal check-in in the room where the staff showed me how... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings cpccat The team and I thank you very much for staying with us and truly appreciate your time in reviewing our hotel - delighted to hear you had a great stay but most importantly our services and facilities live up to your expectations. Please come back again whenever you return to Kuala Lumpur Take care and be well Ko... More 

Hong Kong, China
Contributor
13 reviews 13 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is so incredibly efficient you don't immediately notice as everything just happens seamlessly. The staff are genuinely friendly, efficient and can't do enough to help. Briefly - everything works; good sized, clean room and bathroom; quick, free internet; plenty of complimentary water in the room (a huge plus in my book); great, central location; transportation (regular taxi or... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Olga888 The team and I thank you so much for the fantastic review. This clearly indicates that we are doing the right thing. You are given me great joy to share your feedbacks with the team. Look forward to welcoming you back again whenever you return to Kuala Lumpur. Take care Ko V More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

I am a regular traveller and when I travel to KL alone I prefer staying at the Westin. If you book the prepaid packages you can get your money's worth. Its walking to a couple of malls in Bukit Bintang and directly opposite Pavillion. Close to LRT stations and easy to get taxi (but try to use the taxi stand... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Ami O Thank you for your trust, loyalty and support - truly appreciate your time in reviewing our hotel and delighted to know you had an enjoyable stay. My team and I look forward to welcoming you back soon. Take care Ko V More 

Hotel Review Summarization

What travelers say

  • Shopping mall(14)
  • Very good(14)
  • Heavenly beds(10)
  • Breakfast buffet(9)
  • Twin tower(8)
  • Club lounge(8)
  • Room service(5)
  • Great location(4)
  • Pool area(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,327 photos of this hotel

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Dining (41)
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Pool/beach area (32)
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Room/suite (213)
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Hotel & grounds (70)
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View from room (51)
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Bathroom (90)
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Business center/function rooms (18)
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Other (246)

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Adults Pool (22)
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Amenities (59)
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Chairman Suite (118)
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Children's Pool (5)
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Executive One Bedroom Residence (67)
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Executive Twin Tower Room (54)
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Executive Two Bedroom Residence (86)
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Restaurants and Bars (80)
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The Hotel (55)

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Hotel & grounds (5)
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Family/play areas (1)
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Dining (1)
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Room/suite (3)
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Pool/beach area (2)
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View from room (1)
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Other (7)
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