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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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1,674 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1674)
  • Mar-May only
    (430)
  • Jun-Aug only
    (397)
  • Sep-Nov only
    (429)
  • Dec-Feb only
    (418)
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Chennai (Madras), India
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nice location, fabulous breakfast buffet. Well appointed room with all facilities; nice touches like an ice bucket filled with ice. Location is in Bukit Bintang with all kinds of restaurants, malls etc within walking distance

Was this review helpful? Yes
Seria, Brunei Darussalam
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Recently stayed at the Westin hotel during the school mid term break. The hotel is in an excellent position and ideal for walking to the Pavilion shopping mall. Staff were very efficient and friendly. They had a gluten free menu and double checked all my food with the kitchen before taking my final order. We had a room on the... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Nicolamcg M, First and foremost, we apologize for the unpleasant billing process and please rest assured that we have also spoken to the respective departments concerned about this. All of your other feedbacks have been noted and we will definitely work on areas where improvement can be done. We are glad to know you are happy with our services... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was here on a business trip few days ago... Very well located in the center of the city surrounded by malls and stand alone restaurants .. Gym instructor was very helpful in answering my queries - and the gym is also well equipped . F&B options are adequate and food styling is good. Washbasin in the room is not... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings gopinath b, Thank you so much for your support and your time in reviewing our hotel - delighted to hear all of you had a great stay experience. Your comment about the washbasin has been noted and shared. We look forward to welcoming you back. Be well More 

Lake Elmo, Minnesota
Top Contributor
364 reviews 364 reviews
67 hotel reviews
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a comfortable one night stay here. The staff was polite and friendly as well as efficient. The breakfast choices are plentiful but checkout the offerings first as things were not where we expected them to be.

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings OneAddictedTraveler Thank you so much for staying with us and your time in sharing about your experience - extremely happy to know your stay was good. Look forward to welcoming you back soon Be well More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Quite pricey but comfy! I visited the hotel in the 22 to 24 May last week. Very near to Pavilion shopping centre where all the famous boutiques are located. Breakfast food arrangement quite messy but you will find most Asian food there. The hotel staffs are satisfactorily helpful. I got the stay in the westin residence because we requested the... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Muhammad Ridzwa, We thank you for staying with us and your time in reviewing our hotel. Very happy to know you had an enjoyable stay but we hope you will spend more time with us when you come back to Kuala Lumpur. Take care More 

Imperia, Italy
Top Contributor
53 reviews 53 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Westin it is located at the heart of Kuala Lumpur , in Bukit Bintang near to the major shopping center , with alot of food variety and selection. For the rest it is the usual Westin average in price , room confortable , not cheap but considering the location the right value for money

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Sergio0412, My team and I thank you very much for giving us an opportunity to show you the Westin hospitality - extremely happy to hear we have left an impact in your stay. Do come back again whenever you plan to return to Kuala Lumpur. All of us here look forward to welcoming you back. Take Care Ko V More 

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Renovation required, need a good polish and make it shine. Comfy bed, but bathroom was lack of m... Resturant breakfasts were average compared with hotels nearby. Hot food was warm only, coffee was cold in vac flask, better change to auto electric boil system.

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Steven C, First and foremost, we apologize for the unpleasant experience and please rest assured that we have also spoken to the respective departments concerned about this. All of your other feedbacks have been noted and we will definitely work on areas where improvement can be done. Once again, thank you for your feedbacks and hope you will still... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at Westin KL for five nights - all staff are very accommodating, helpful and friendly. Even though the establishment is so large, the atmosphere is warm and homely. Ivy Brown arranged an upgrade to an executive suite at a very affordable rate. Food was good - room was clean - perfect location near all of KL attractions - maintenance... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Essa S, My team and I thank you very much for giving us an opportunity to show you the Westin hospitality - extremely great to hear we have left an impact in your stay. Do come back again whenever you plan to return to Kuala Lumpur. All of us here look forward to welcoming you back. Take Care Ko... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Had a family lunch dim sum. The booking was done earlier. It was a great lunch and their courteous staffs makes it more relaxing. They even get my parking ticket verified from a different floor which i wouldnt have mind doing it myself. More variety would be better though. Thx

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mj L Thank you so much for your support and also for signing up as a Beyond Dining member - extremely delighted to hear you had a great dining experience in Five Sen5es. Look forward to your return soon. be well More 

London, United Kingdom
Top Contributor
60 reviews 60 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is pretty similar to any 3-4 star biz hotel you would find in the states. The rooms are clean but nothing fancy. The food at breakfast is pretty bad , even though the selection is pretty expansive. The service is decent though, everyone is very polite.

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings bryanwendy, Thank you for staying with us and sincerely appreciate the great feedbacks shared. Please accept our apologies for failing you in some areas but it is glad to know that we have a fabulous team served you well during your stay. We look forward to welcoming you back soon. Be Well. More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Shopping mall(11)
  • Breakfast buffet(8)
  • Heavenly beds(8)
  • Twin tower(7)
  • Club lounge(7)
  • Room service(4)
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Chairman Suite (118)
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Executive One Bedroom Residence (67)
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Executive Twin Tower Room (54)
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Executive Two Bedroom Residence (86)
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