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All 254 Kuala Lumpur hotels

The Westin Kuala Lumpur

5.0 of 5 Hotel   |   199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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Ranked #16 of 254 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed 2 days ago
Iain B Bairnsdale, Australia
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1,352 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Hawalli, Kuwait
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Had to wait for a full hour before my reseved room to be cleaned and be ready. Meals prices are very high and the food taste is not encouraging to order again. On the last day we missed our flight and I had to pay a ridiculous amount of money for one night. Double what I payed at the first... More

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Bairnsdale, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Have stayed at most of the five star hotels in KL and this is the best so far food at Preggo I think that is the right spelling was the best Italian I have ever eaten the room that we where given was absolutely the best had everything and was a large apartment style swimming pool for fun drinks and... More

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Bintulu, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I registered and became the SPG because I like their brand of hotels and always believe the high quality services was their life mission. There was no other hotel in KL will provide me with such an exclusive, proximity, safe and comfortable feeling in Bukit Bintang like what The Westin did. My belief was further strengthen by what I feel... More

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Dubai, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Although it's starting to feel just a little tired in places, this remains a very good hotel, it's got everything you'd expect from a Westin, and it's in a great location from which to explore KL. The facilities are excellent, as are the restaurants. The staff are all very helpful. Would happily return here, for either business or leisure, and... More

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HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings GouldN We thank you for your support and understanding - very happy to know you had a great stay but most importantly we have a fabulous team to look into your needs. All of us here look forward to welcoming you back whenever you return to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager More

Contributor
19 reviews 19 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here with spouse at the executive level from 4 - 6 April. Room was pretty huge and had everything. As mentioned by others, the bed was heavenly!! However, we realized that the carpet area near to the window was wet throughout my stay and it made me steer clear of the window area. Though I was there to celebrate... More

Was this review helpful? Yes 1
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Soulwind We thank you for staying with us and truly appreciate you taking time to review our hotel. It is through feedbacks like yours that we are able to improve our services and facilities. There is indeed water seepage near the window area caused by a leak. Engineering has already replaced the rubber seal. We apologize for the inconvenience... More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We (2 adults and one child) stayed in a one bedroom exec apartment for five nights. Unexpected was access to the Exec Lounge and the full benefits of this; buffet breakfast, drinks and afternoon tea through out the day and wine (& other drinks) and 'mini' buffet from 5.30pm - 7.30pm, free high speed WIFI, etc . We used many... More

Was this review helpful? Yes 1
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings JYoung1975 We thank you for your support and the great feedbacks - so happy to know all of you had a great time. Please come back again whenever you return to Kuala Lumpur. My team and I look forward to welcoming you back. Take care and be well Hratch Khatchanian General Manager More

Florence, Italy
Contributor
20 reviews 20 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had the pleasure to stay at The Westin in KL at the end of last March. We could not expect anything better. A part the perfect location, the gorgeous public areas, a part the spacious and fully equipped room with an unforgettable view, what really made the difference was the bespoke attention we received for all the Staff, so... More

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HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Delia M On behalf of the team, thank you for staying with us - very happy to know you had a great stay but most importantly we have a great team to make you feel at home. All of us here look forward to your return. See you soon. Take care and be well Hratch Khatchanian General Manager More

Hong Kong, China
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My 2nd time staying here (last time was 2009) and the staff were just as friendly and helpful. I got a deluxe city view room - the view was pretty boring (office buildings) so I kept the curtain closed most of the time. The heavenly bed and pillows made my sleep very comfortable. The bathroom was of a decent size... More

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HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Iris L We thank you for your continuous support and trust. However, please accept our apologies for not having cleaned the bathtub properly. On a lighter note, good to know we have a helpful and friendly team who looked after you well. See you again soon. Take care and be well Hratch Khatchanian General Manager More

Freiburg
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am Platinum 100 member from SPG and disappointed about the Service in such a 5 star hotels. About the room, i can not complain anything, as it was perfect after upgrade to a suite room in the 17th floor, except that the shower was small and in such a hotel more comfort expected in the shower, but this is... More

Was this review helpful? Yes 1
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Kichristag We thank you for your support, loyalty and trust and truly appreciate you taking time to share your stay experience. We apologize for the challenges experienced and will definitely addressed them with the team. We hope this one off experience would not deter you from staying with us again. All of us here look forward to welcoming you... More

Senior Contributor
23 reviews 23 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent the last four nights of our honeymoon at the Westin in KL. We were very disappointed with the standard of this hotel coming from two other starwood hotels in Thailand. We stayed in room 2211. The room was spacious with a nice view of the pavilion mall. We found the room to be extremely dirty alot of dust... More

Was this review helpful? Yes 1
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Nabeelah First and foremost, we are sorry for the challenges experienced, which is totally not acceptable at all. Your feedbacks have been shared with the team and corrective actions will be taken. We hope you will give us another opportunity to welcome you back. Take care and be well Hratch Khatchanian General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Breakfast buffet(12)
  • Heavenly beds(12)
  • Twin tower(9)
  • Club lounge(9)
  • Room service(7)
  • Great location(5)
  • Pool area(4)
  • Petronas Towers(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Kuala Lumpur
#10 Family Hotel in Kuala Lumpur
#15 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
The Westin Kuala Lumpur Hotel
Westin Kuala Lumpur
Kuala Lumpur Westin

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