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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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1,721 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1721)
  • Mar-May only
    (430)
  • Jun-Aug only
    (445)
  • Sep-Nov only
    (429)
  • Dec-Feb only
    (417)
All months
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is my 3rd stay in 3 consecutive years, and I found that Westin could keep their standard at all time during my stay. They could keep their services, cleanliness and quality of their food quality. There is nothing more to complain here since everything are flawless, however I got some things to say during my last stay. 1. As... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings RonaldHalim The team and I thank you for your trust, loyalty and support - very happy to know that our services and facilities lived up to your expectations. Please know that whenever possible, we do provide complimentary upgrades - we sincerely appreciate your loyalty and strive to recognize that loyalty whenever possible. The high tea time has always been... More 

Petaling Jaya, Malaysia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Location is excellent as it's in the heart of town and access to the shopping malls and eateries are aplenty! The room was comfortable and the service was excellent. Only bad comment I have was the food I had at breakfast. The roti (Indian section) that was served was cold and thereby hard to chew on. The scrambled egg that... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ameashlim Thank you for staying with us and appreciate your time in reviewing our hotel. Your constructive feedback regarding breakfast has already been shared with the team - we apologize for the experience. We look forward to welcoming you back whenever you are within the vicinity. Be well Ko V More 

Kota Kinabalu, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family and I checked in on the 20th July and was greeted warmly and professionally by both the bell staff and the reception. The room was great value for money due to its size and amenities provided. However, our breakfast experience was a total disappointment. Warm greetings, welcome courtesy or even a smile from the Manager/Supervisor Naresh was non... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings RazakE Thank you so much for staying with us and your time in sharing with us your stay experience - it is through feedbacks like this we are able to improve on areas where we have failed. Please accept our sincere apologies on areas where service was a challenge - we will address this issue with the team. We... More 

Bangalore, Karnataka, India
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is located bang opposite The pavilion mall and right on the main road of Bukit Bintang. The street is lively and wonderful for shopping hence makes this hotels location top class. Staff at The Westin are always smiling and make your stay absolutely comfortable. Hospitality is first class and so is their food. Rooms are neat and very... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Karishma G Thank you so much for staying with us and your time in reviewing our hotel - extremely happy to know you had a great stay but most importantly the team provided personal and instinctive experiences. Please come back again whenever you return to Kuala Lumpur. Be well Ko V More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a room with breakfast. We were pleased with the quality of the room, presentation and efficiency of the staff at the Westin. We opted to have breakfast at the Chinese Restaurant instead of the coffee house for an alternative menu. Highly recommended.

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings TsingYan M Thank you for your support and great feedbacks - happy to know you had an enjoyable stay. Look forward to your return soon. be well Ko V More 

sp
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was previously a Japanese hotel (can't recall actual name) so if you notice carefully, there are many old elements of the room design and amenities that are a bit like a legacy. If i rate this against other Starwood hotels, then this hotel is quite a let down -- it is not that well maintained, the ball room... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings rainbowfeiyi First of all, I would like to clarify that this has never been a Japanese hotel before - not sure how this information came about. On a separate note, delighted to hear you liked our breakfast adventure which is our signature breakfast incorporating SuperFoods. Once again, thank you for your feedback and look forward to your return soon.... More 

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 1 week ago

My family booked into the Executive Club room, and it was even better than expected. Service is really first class from the moment we stepped into the hotel. Warm smiles and prompt service all round. The Club is a wonderful place to relax and have breakfast or refreshments. Said will make sure you are always well taken care of. He's... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings FatBoySlim69 We thank you for staying with us and your time in reviewing our hotel. Delighted to know Said provided personal and instinctive services - he is indeed a STAR and we are so lucky to have him in the team. We apologize for the challenges experienced during breakfast and have shared your feedbacks with the team. Engineering is... More 

Singapore, Singapore
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at the Westin KL over the last few days. My feeling is this is the one of the poorest Starwood properties I have ever stayed in. There is a general malaise about both the housekeeping, the staff and the general appearance of the hotel. It was probably a nice hotel 10 years ago, but it feels like not a... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings paffytripper We thank you for staying with us and your time in reviewing our hotel. Yes, the hotel is indeed almost 12 years old and is growing older in spite of our constant efforts to maintain it. While waiting for the initial renovation plan to be finalized, we have a very effective preventive maintenance program which involves doing the... More 

Shanghai Region, China
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great hotel for shopping as located just opposite pavilion and Fahrenheit 88. Hotel rooms are large and have a great gym. Hotel also serves sumptuous malaysian breakfast with a wide spread of food choices. The only setback is traffic can be bad during peak hours

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings teo a Thank you for staying with us and truly appreciate your review - delighted to hear you enjoyed our breakfast adventure, which is our signature breakfast with SuperFoods. Please come back again whenever you return to Kuala Lumpur. Be well Ko V More 

2 reviews
5 of 5 stars Reviewed 1 week ago

The service was amazing. The staff were very vigilant always waiting at the entrance, welcoming and friendly. The breakfast was huge and they had a variety of fruit, western, Japanese, chinese and pasteries the selections were plentiful. It was delicious. The pool was very clean and tidy. It was very close to all the shopping centres. The rooms were spacious,... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Tina J My team and I thank you for staying with us and your time in reviewing our hotel - delighted to know you had an enjoyable stay. Look forward to your return soon be well Ko V More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Shopping mall(11)
  • Breakfast buffet(8)
  • Heavenly beds(8)
  • Twin tower(7)
  • Club lounge(7)
  • Room service(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Executive Twin Tower Room (54)
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