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All 254 Kuala Lumpur hotels

The Westin Kuala Lumpur

5.0 of 5 Hotel   |   199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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Ranked #16 of 254 hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 1 week ago
GouldN Dubai, United Arab Emirates
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1,349 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Dubai, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Although it's starting to feel just a little tired in places, this remains a very good hotel, it's got everything you'd expect from a Westin, and it's in a great location from which to explore KL. The facilities are excellent, as are the restaurants. The staff are all very helpful. Would happily return here, for either business or leisure, and... More

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HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings GouldN We thank you for your support and understanding - very happy to know you had a great stay but most importantly we have a fabulous team to look into your needs. All of us here look forward to welcoming you back whenever you return to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager More

Contributor
19 reviews 19 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here with spouse at the executive level from 4 - 6 April. Room was pretty huge and had everything. As mentioned by others, the bed was heavenly!! However, we realized that the carpet area near to the window was wet throughout my stay and it made me steer clear of the window area. Though I was there to celebrate... More

Was this review helpful? Yes 1
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Soulwind We thank you for staying with us and truly appreciate you taking time to review our hotel. It is through feedbacks like yours that we are able to improve our services and facilities. There is indeed water seepage near the window area caused by a leak. Engineering has already replaced the rubber seal. We apologize for the inconvenience... More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We (2 adults and one child) stayed in a one bedroom exec apartment for five nights. Unexpected was access to the Exec Lounge and the full benefits of this; buffet breakfast, drinks and afternoon tea through out the day and wine (& other drinks) and 'mini' buffet from 5.30pm - 7.30pm, free high speed WIFI, etc . We used many... More

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HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings JYoung1975 We thank you for your support and the great feedbacks - so happy to know all of you had a great time. Please come back again whenever you return to Kuala Lumpur. My team and I look forward to welcoming you back. Take care and be well Hratch Khatchanian General Manager More

Florence, Italy
Contributor
20 reviews 20 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had the pleasure to stay at The Westin in KL at the end of last March. We could not expect anything better. A part the perfect location, the gorgeous public areas, a part the spacious and fully equipped room with an unforgettable view, what really made the difference was the bespoke attention we received for all the Staff, so... More

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HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Delia M On behalf of the team, thank you for staying with us - very happy to know you had a great stay but most importantly we have a great team to make you feel at home. All of us here look forward to your return. See you soon. Take care and be well Hratch Khatchanian General Manager More

Hong Kong, China
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My 2nd time staying here (last time was 2009) and the staff were just as friendly and helpful. I got a deluxe city view room - the view was pretty boring (office buildings) so I kept the curtain closed most of the time. The heavenly bed and pillows made my sleep very comfortable. The bathroom was of a decent size... More

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HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Iris L We thank you for your continuous support and trust. However, please accept our apologies for not having cleaned the bathtub properly. On a lighter note, good to know we have a helpful and friendly team who looked after you well. See you again soon. Take care and be well Hratch Khatchanian General Manager More

Freiburg
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am Platinum 100 member from SPG and disappointed about the Service in such a 5 star hotels. About the room, i can not complain anything, as it was perfect after upgrade to a suite room in the 17th floor, except that the shower was small and in such a hotel more comfort expected in the shower, but this is... More

Was this review helpful? Yes 1
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Kichristag We thank you for your support, loyalty and trust and truly appreciate you taking time to share your stay experience. We apologize for the challenges experienced and will definitely addressed them with the team. We hope this one off experience would not deter you from staying with us again. All of us here look forward to welcoming you... More

Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent the last four nights of our honeymoon at the Westin in KL. We were very disappointed with the standard of this hotel coming from two other starwood hotels in Thailand. We stayed in room 2211. The room was spacious with a nice view of the pavilion mall. We found the room to be extremely dirty alot of dust... More

Was this review helpful? Yes 1
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Nabeelah First and foremost, we are sorry for the challenges experienced, which is totally not acceptable at all. Your feedbacks have been shared with the team and corrective actions will be taken. We hope you will give us another opportunity to welcome you back. Take care and be well Hratch Khatchanian General Manager More

Kuching, Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights to try different hotel whenever i attend courses in KL. Upon entering the building i enjoy the clean & sweet fragranted air, from lobby up to the room. Love the toilettries! Love the view of my room at level 31, facing berjaya times square & surrounding areas as far as the eyes can see. Food... More

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HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Ayla_Kosmonova We thank you for giving us an opportunity to welcome and serve you - very happy to hear you had an enjoyable stay. Please come back again whenever you return to Kuala Lumpur either for work or leisure. See you soon Take care and be well Hratch Khatchanian General Manager More

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for three weeks as a repeat visitor and found it a very good hotel with attentive staff. The rooms were always cleaned and maintained to a high standard and they were comfortable and sufficiently insulated not to get lots of noise from the busy road outside. The hotel is in a good location, with the Pavilion shopping... More

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HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings SME-SE10 Thank you for your loyalty and support. Please accept our apologies for the drop of service level on your last week. Honestly I have no excuse for this, which is purely due to lack of consistency. I will address this with the team. Good to know you will be back. See you again soon. Take care Hratch Khatchanian... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location and excellent service. Did and attended few functions in this hotel and it was amazing. Prego the Italian restaurant is superb and if you want tochill out after a long day then Q BAR is a perfect place. Overall its a great place and very nice people.

Was this review helpful? Yes 1
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Terence76 We thank you for your support and the fantastic review - very happy to know you we have never failed you. See you again soon. Take care and be well Hratch Khatchanian General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Breakfast buffet(12)
  • Heavenly beds(12)
  • Twin tower(9)
  • Club lounge(9)
  • Room service(7)
  • Great location(5)
  • Pool area(4)
  • Petronas Towers(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Kuala Lumpur
#10 Family Hotel in Kuala Lumpur
#15 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
The Westin Kuala Lumpur Hotel
Westin Kuala Lumpur
Kuala Lumpur Westin

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