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The Westin Kuala Lumpur

5.0 of 5 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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1,504 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
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Gold Coast, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel truly knows how to treat their guests to a memorable stay. We were tired after traveling all night and they offered us a very early check in. The rooms are superb, the breakfast extensive and it is centrally located. Loved it!

Was this review helpful? Yes
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Debbiereeder Thank you so much for the great review and your support. My team and I look forward to welcoming you back whenever you return to Kuala lumpur. Take care and be well Manager More

London
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed in this hotel for 3 months for a business trip. It was the best business hotel experience I had ever. Almost every staff know me and are willing to assist me as best as they can, even if they have the bend some of the "rules". Professional service, yet very personal touch. It felt like living in a... More

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RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings zz On behalf of the team, thank you so much for giving us an opportunity to look after your well-being for 3 months. We are indeed happy to know that we have a great team who provided personal and instinctive services. Please come back again whenever you return to Kuala Lumpur. Take care and be well Manager More

Melbourne, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had a gorgeous stay here at The Westin, its where I held my wedding banquet so that maybe a confounding factor to my excellent rating! From the little touches of personalised welcome notes, to the we have been expecting you, to the here let us take care of everything, to the do you need anything sir? Put simply, the level... More

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RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings jyteo On behalf of the team, thank you for your trust, loyalty and support - extremely happy to know you had a great stay but most importantly we have a great team to look after your well-being. All of us here look forward to welcoming you back again and perhaps celebrate your wedding anniversary too. Take care Manager More

Montvale, NJ
Top Contributor
101 reviews 101 reviews
31 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

You can't beat the location, as this is right in the heart of the city. There is plenty of high end shopping and restaurants all within a block of the hotel. As for the room, its typical Westin with a good lay out and decent amenities. The bed was comfortable with plenty of cushy pillows. The breakfast buffet was stretched... More

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RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Marc K First and foremost, please accept our sincere apologies for the shower experience, we will arrange for the Engineering team to check on the mixer. With regard to your trip to the airport, it would be good if you have the taxi registration number in order for us to report to the Authority. On a lighter note, good... More

Kuching, Malaysia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just completed a 11 night stay at the club room last week, and i am very happy with the offerings! A few days before arrival I receive an email from Experience Westin, that would like to help my stay as good as they can. This is my first time receiving the email although i've been staying here for several times... More

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RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Ayla_Kosmonova We thank you for your support and truly appreciate your time in providing us the wonderful feedbacks regarding your stay - extremely delighted to hear our services and facilities live up to your expectations. Odie is indeed a STAR - we are so lucky to have him in the team and will definitely share your compliments. See you... More

Tweed Heads, Australia
Senior Contributor
24 reviews 24 reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed at the Westin Oct 2014 using reviews and photos to select this hotel. NOT impressed at all. At the reception desk - the young person started to tell us what type of room we had booked through Expedia - well we had booked online through Hotels.com. Thought it was odd to even mention this but he was obviously letting... More

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RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Krissy K Please accept our sincere apologies for the arrival experience, which I believe could have been handled more appropriately. Despite our constant effort to maintain the building, the hotel is indeed getting old. Obviously we do intend to refurbish and are waiting to finalize the plans with our Owners. In the meantime, we have a very effective preventive... More

Perth, Australia
Contributor
19 reviews 19 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here again this year as last year we couldn't take full advantage of the hotel (due to jet lag). Anyway, we stayed in one of the Executive Club rooms. On arrival we were taken to the Club Lounge to check in. Staff were very friendly and explained everything perfectly. Breakfast was included each day in the Club Lounge and... More

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RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings TheMoz1 We thank you for your trust, loyalty and support and delighted to hear this time you get to experience more of the hotel's facilities. Glad to know everything went well but most importantly we have a friendly team to look after you. Please come back again whenever you return to Kuala Lumpur. Take care and be well Manager More

Thailand
1 review
2 of 5 stars Reviewed 1 week ago

2 nights at this hotel is nightmare as I cannot sleep even the non-smoking room was confirmed and assigned, but the room is not really non-smoking. Air refresher does not help. After this business trip, I went to hospital due to the smoking smell that makes my health bad. I did have a room change by the hotel but this... More

Was this review helpful? Yes
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Pawarisa H First and foremost, please accept our sincere apologies for the challenges experienced. Sometimes, it is really beyond our control to have guests staying in a non smoking floor, bringing in guests who smoke. However, we will work with the team to see how best we can address this issue. Once again, we are truly sorry for what... More

Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in Westin KL for 2 nights in a premium city view room. The room is clean and spacious with marble bath tub. The bed is nice and relaxing which is always one of the westin signature - heavenly bed. We ordered in room service mostly and the food were superb. We had our dinner at Five Senses (Chinese... More

Was this review helpful? Yes 1
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings NicoleLK We thank you for your support and truly appreciate your time in reviewing our hotel - delighted to hear all of you had a great stay and dining experience. Even though we do not have a Spa in the hotel, we do provide in Room Spa service. Perhaps you would like to check this out on your next... More

Miri, Sarawak, Malaysia
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Two weeks of stay in a hotel, and westin is the one that could provide the comfort with luxurious choices of enjoyment from dining, relaxing to working out in their gym facilities and etc. Located in the heart of the city where shopping malls are almost in the blink of eyes. Staffs were friendly and polite offering upmost help they... More

Was this review helpful? Yes
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Adeline W We thank you so much for your loyalty, trust and support - very happy to know you had a great 2 weeks with us and we have a team of friendly and helpful staff to look after you. Look forward to welcoming you back soon. Take care Manager More

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Heavenly beds(12)
  • Breakfast buffet(12)
  • Twin tower(9)
  • Club lounge(9)
  • Room service(7)
  • Great location(5)
  • Petronas Towers(4)
  • Pool area(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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