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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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1,701 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (331)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Polish first
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  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1701)
  • Mar-May only
    (430)
  • Jun-Aug only
    (424)
  • Sep-Nov only
    (429)
  • Dec-Feb only
    (418)
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KL,Malaysia
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Right in the middle of the city and located opposite the Pavilion shopping mall which is definitely very convenient. Check in was speedy and service was definitely good. Bed was so comfortable that we didn't want to leave the room the entire day!

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Vaniessa C Thank you for staying with us - good to know you enjoyed your stay but most importantly our team provided personal and instinctive services. Look forward to your return soon. be well Ko V More 

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

The best location I have stayed in KUL right across from pavillion. I stayed in a club room which was fantastic except for one staff member! I can only assume it might have been the lounge manager as she was a middle age woman but can't be sure. She was extremely rude and the only reason I marked this property... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Roggy18 First and foremost, please accept our apologies for the challenges experienced. Nevertheless, we hope you will still continue to support us. Take care Ko V More 

New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We are a family of 4 adults and 2 children and stayed there for 3 nights this month. We reached the hotel at 8 AM and were promptly offered early check in for both the rooms (Deluxe with City View). Not a bad way to start our stay. The rooms were spacious with all modern amenities provided and we had... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Anoop A Thank you for your support and great feedbacks - happy to know all of you had a fantastic stay. Look forward to your return soon. be well Ko V More 

Dubai, United Arab Emirates
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

I found what i was expecting and more from this Westin located in the very center of KL city. Great cleanliness of public areas and room too. Although the room looks a lil bit dated, the comfort is there from the heavenly bed till to the size and accessories of bathroom (did book a premium). Good selection of F&B outlets,... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Zest78 Thank you for staying with us and your time in reviewing our hotel - very happy to know you had a great stay but most importantly our services and facilities lived up to your expectations. You have also given me great joy to share your compliments with the Concierge team - thank you. Please come back again whenever... More 

Dhaka City, Bangladesh
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A 5 star Hotel having a great location- Bikit Bintang Road, surrounded by World class Shopping Malls, Street Food Shops, International chain shops and nonstop nightlife. Higher floor rooms have great view to the city. Excellent House Keeping Service- Every time I returned to room after business meeting, Room was cleaned and re-organized. Hotel has several conference rooms and halls... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings m-hasan03 Thank you so much for staying with us and your time in reviewing our hotel - happy to know you had an enjoyable stay. All of us here look forward to welcoming you back, for leisure, this time. Be well Ko V More 

Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at the Westin KL in January 2015. We arrived quite late at night and I was tired and not very impressed with the room. I slept that evening and in the morning I contacted the Manager on Duty. I arranged a meeting and spoke to him about the countless emails I have sent regarding my expectations. The manager... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings TeacherTC First and foremost please accept our sincere apologies for the unpleasant arrival experience but delighted to know our team managed to recover the situation promptly and efficiently. Thank you so much for the fantastic review and you have given me great joy to share your compliments with the team. Please come back again whenever you return to Kuala... More 

Selangor, Malaysia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I am a Beyond Dining member and i have been visiting Westin for more than a year for mostly dining experience. On two occasions i has the pleasure of having the true Westin experience and both experiences were possible due to the right recommendation of one of the Beyond dining staff Mr. Ruben. On both occasions my guest and myself... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings syed81 Thank you for signing up as Beyond Dining Member - extremely happy to know Ruben provided personal and instinctive experiences. This is how you should feel. My team and I look forward to your continuous support. Be well Ko V More 

Singapore
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in the Westin for 2 nights and enjoyed my stay there. Front office staff is polite and attentive and the bell boy actually remember you by name. This hotel has one of the best location and is accessible to night market, great food and great shopping. Manage to have some good buys from the Bazaar. Breakfast at the hotel... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Conjurer The team and I thank you for staying with us and your time in reviewing our hotel - very happy to know you had a great stay. Glad to know you like our breakfast and heavenly bed, which are our signature items. All of us here look forward to welcoming you back whenever you return to Kuala Lumpur... More 

Perth
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a quality hotel with everything you could possibly want. The rooms are spacious with quality fittings and have comfortable beds and well appointed bathrooms. Lots of little extras are there for your use. The hotel has great facilities including a beautiful pool, gym etc. Staff are very friendly and helpful. There are several restaurants in the hotel offering... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings chrissiecorcoran Thank you so much for your support and great feedbacks - you have given me great joy to share your compliments with the team. Please come back again whenever you return to Kuala Lumpur Be well Ko V More 

Victoria, Australia
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a Westin Suite with club access. Breakfast and canapés in the lounge were good. The lounge is a great size with inside and outside seating choices. The room was a good size, the mould in the shower needs attention though. A two room suite with a bathroom and powder room. The staff are very helpful Said in... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mumof1fromGlenIris We thank you for staying with us and your time in reviewing our hotel - delighted to hear you had a great stay experience. Glad to know you like the breakfast too. Said is indeed a STAR and we are so lucky to have him in the team. Housekeeping has been informed about your comment regarding the bathroom... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Shopping mall(11)
  • Breakfast buffet(8)
  • Heavenly beds(8)
  • Twin tower(7)
  • Club lounge(7)
  • Room service(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Other (8)
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