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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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Best prices for: 1 room 1 guest
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The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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1,670 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Polish first
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Imperia, Italy
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

Westin it is located at the heart of Kuala Lumpur , in Bukit Bintang near to the major shopping center , with alot of food variety and selection. For the rest it is the usual Westin average in price , room confortable , not cheap but considering the location the right value for money

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Renovation required, need a good polish and make it shine. Comfy bed, but bathroom was lack of m... Resturant breakfasts were average compared with hotels nearby. Hot food was warm only, coffee was cold in vac flask, better change to auto electric boil system.

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1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed at Westin KL for five nights - all staff are very accommodating, helpful and friendly. Even though the establishment is so large, the atmosphere is warm and homely. Ivy Brown arranged an upgrade to an executive suite at a very affordable rate. Food was good - room was clean - perfect location near all of KL attractions - maintenance... More 

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Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Essa S, My team and I thank you very much for giving us an opportunity to show you the Westin hospitality - extremely great to hear we have left an impact in your stay. Do come back again whenever you plan to return to Kuala Lumpur. All of us here look forward to welcoming you back. Take Care Ko... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Had a family lunch dim sum. The booking was done earlier. It was a great lunch and their courteous staffs makes it more relaxing. They even get my parking ticket verified from a different floor which i wouldnt have mind doing it myself. More variety would be better though. Thx

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Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mj L Thank you so much for your support and also for signing up as a Beyond Dining member - extremely delighted to hear you had a great dining experience in Five Sen5es. Look forward to your return soon. be well More 

London, United Kingdom
Top Contributor
60 reviews 60 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is pretty similar to any 3-4 star biz hotel you would find in the states. The rooms are clean but nothing fancy. The food at breakfast is pretty bad , even though the selection is pretty expansive. The service is decent though, everyone is very polite.

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings bryanwendy, Thank you for staying with us and sincerely appreciate the great feedbacks shared. Please accept our apologies for failing you in some areas but it is glad to know that we have a fabulous team served you well during your stay. We look forward to welcoming you back soon. Be Well. More 

New Delhi, India
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

For me; there were quite a number of contributions making my stay fantabulous. 1. Tempting Location - with Malls all around, MRT close by, bars ... sheesha ... street food not too far. The stay became even more charming ;) 2. Room --oppo---> Pavilion Mall - not a bad view to be honest. One side it is well made concrete... More 

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Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Wasil K, We thanked you for the great feedbacks - glad to know you had a great stay. You have also given me great pleasure to share your experience with the team. Please come back again soon. Be well More 

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is my second stays in The Westin KL. I was being offered some flavors before the stay, of course I didn't hesitate to make couple of requests including higher floor, in-room birthday decoration and late checkout which all have been fulfilled. They even provided room service in evening when we're not around. Perfect! Also, had great time dining in... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Yoong13 Thank you so much for your support and also for signing up as a Beyond Dining member - extremely delighted to hear you had a great stay and had a good dining experience in Qba. Look forward to your return soon. be well Ko V More 

Riyadh, Saudi Arabia
Contributor
18 reviews 18 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Previously in 2012 I wrote a positive review for such a hotel. However for this visit, in which I booked 9 night I have staid just the first night then moved to JW Marriott. Reasons for that the management seemed to be changed and the service descended. Bad welcome from the duty manager, Mr. Hendra, who was allocated one of... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Saqar First and foremost, we apologize for the challenges experienced and please rest assured that we have also spoken to the Duty Manager concerned about this. All of your other feedbacks have been noted and we will definitely work on areas where improvement can be done. Once again, thank you for your feedbacks and hope you will still continue... More 

Oslo, Norway
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed several times at this hotel for business purposes. The location is great. Across the street you have a large exclusive shopping center “Paviloin” and walking distance to restaurants and other malls. For over a year there has been construction work in the streets near by, so it can be a bit noisy. There was also some issue... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings telvestad The team and I thank you for your trust, loyalty and support - delighted to hear you had a great stay but most importantly the team provided personal and instinctive services. We apologize for the lift issue, yes we did experience some challenges but the matter has already been resolved by the Lift Maintenance Company. Once again, thank... More 

Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed 1 week ago

Westin KL has been my favorite in Bukit Bintang area to dine, stay and recommend to my foreign guests. The location being across the Pavilion shopping mall is an advantage. Low Yat Plaza for IT products is within walking distance. The room is comfortable especially the bed. I like working out at the gym too. Special thanks to Mr. Darmen... More 

Was this review helpful? Yes 2
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Zak O Thank you for your loyalty, trust and support - extremely delighted to read your review. Yes Darmen is indeed a GEM and we are so lucky to have him in the team. Look forward to your return soon. Be well Ko V More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Shopping mall(11)
  • Breakfast buffet(8)
  • Heavenly beds(8)
  • Twin tower(7)
  • Club lounge(7)
  • Room service(4)
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Adults Pool (22)
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Amenities (59)
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Chairman Suite (118)
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Children's Pool (5)
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Executive One Bedroom Residence (67)
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Executive Twin Tower Room (54)
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Executive Two Bedroom Residence (86)
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The Hotel (55)

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Hotel & grounds (5)
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Amenities