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All 270 Kuala Lumpur hotels

The Westin Kuala Lumpur

5.0 of 5 Hotel   |   199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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Ranked #19 of 270 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed yesterday
Peter W
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1,483 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW

From my room, I could see one of the Petronas towers, which was stunning at night. The room was clean, and my only complaint is that the shower floor was layed poorly, resulting in a standing puddle. Breakfast and internet were not included in the room price, but are available. Service was excessive. I really didn't need the concierge to... More

Was this review helpful? Yes
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were recommended to stay here and it lived up to the recommendation, Very clean, great location opposite shopping. John the concierge was very very helpful. We were welcomed, fresh tea in the foyer. Love the no checkout time. Staff very friendly. Walking distance or quick cab ride to China Town. The buffet breakfast is amazing amazing the food went... More

Was this review helpful? Yes
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings AussieKate13 I like the heading of your review - thank you so much. You have given me great joy to share your feedbacks with the team. You are more than welcomed to move in. All of us here are waiting for that day to come. See you soon. Take care Manager More

Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We've stayed at Westin KL a number of times but usually for just one night break in the city, even when we were living in KL before. Last month we stayed for 2nights when we visited KL. Customer service has improved. Club Lounge has been renovated and is more organised. The cocktail hour food in the evening was good and... More

Was this review helpful? Yes 2
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings RaihanAizaini We thank you for your trust, loyalty and support - so happy to know our services and facilities live up to your expectations but most importantly our staff with special mention to Syed from the Executive Club Lounge who provided personal and instinctive services. My team and I look forward to having all you back whenever you return... More

1 review
2 of 5 stars Reviewed 5 days ago NEW

Booked through agoda.com. staff addressed me as Mr a few times. Informed the staff that i am caffeine intolerant and requested to change the tea bags and coffee for decaffeinated ones. All they did is just shrugged and said they do not have. Stained rusty washroom condition and dented damaged lamp desk. Although the rates are considerably cheap due to... More

Was this review helpful? Yes
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Chuah Y First and foremost, please accept our sincere apologies for addressing you wrongly, which is totally unacceptable and embarrassing. We read of all of your challenges with concerns and have shared them with the team. Ms Chuah, please rest assured that this is not the norm and hope you would give us another opportunity to make amends and... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at The Westin from the 14 -16/9/14 and what a great experience. Their customer service at The Westin is second to none, with every member of staff greeting you. Instead of a "forced" hello; it is genuine. If there is a desk unattended ie at the Gym, you press a button and they literally coming running, just like... More

Was this review helpful? Yes 2
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Laura A On behalf of the team, thank you so much for staying with us and your time in sharing your stay experience. I am so proud of my team with special mention to Mohd from The Living Room who provided personal and instinctive services. You have given me great joy to share your compliments with the team. Please... More

Singapore
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We opted for Westin KL as our hotel of choice for our 2 nights 3 days staycation. Location: It's not exactly very close to the airport, around 40mins taxi ride. If you're arriving from KL International airport, please take the train to KL centre then take a cab. It'll be faster and cheaper too. Shopping: It's very close to 3... More

Was this review helpful? Yes 3
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Paradoxical_Jo We thank you so much for giving us an opportunity to welcome and show you the Westin hospitality - truly appreciate your time in reviewing our hotel. Extremely delighted to hear you had a great stay experience but most importantly we have a great team who provided personal and instinctive services. All of us here look forward to... More

Newcastle, NSW
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin as wedding guests of friends this last weekend. Overall we found the Hotel exceptionally good for service and food, with very welcoming and attentive staff. All the facilities of the room were to excellent international standards, and the speed of service and help with responding to requests were as good as anywhere. We felt the... More

Was this review helpful? Yes 3
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings mimpmark On behalf of the team, we thank you for giving us an opportunity to welcome and show you the Westin hospitality. Also, truly appreciate your time in sharing with us your stay experience. All of us here are very happy to know you and your wife had a great time and have intention to return whenever travel plans... More

Rossmore NSW
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here 4 nights, and I must say the staff were some of the best I've come across, very fast in service, kind and friendly they made us feel very comfy. The food there is delicious, especially the breakfast buffet. If I return to KL this is the place I'd return to. Thank you all for making our stay... More

Was this review helpful? Yes 4
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Sunzii We thank you for staying with us recently and truly appreciate your time in reviewing our hotel - extremely happy to know you had a great stay experience and like our breakfast adventure, which is our signature breakfast incorporating SuperFoods. All of us here look forward to your return soon. Take care Manager More

Singapore
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed a night on a business trip. Excellent location right in the heart of the shopping district. However, I was a little disappointed at the state of the rooms which were pretty tired looking. Some upgrading of the rooms is definitely needed. The carpeting in the corridor was also worn out in places. No complaints about the service though. Excellent... More

Was this review helpful? Yes 5
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings rayt66 We thank you for staying with us in October 2013 and truly appreciate your time in reviewing our hotel - great to know our team provided personal and instinctive services. In spite of our constant efforts to maintain the building, the hotel is indeed getting old. Currently our Housekeeping and Engineering Departments are working very closely on a... More

Jakarta, Indonesia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is always great. Love the beds of Westins. Excellent location in the city. Terrific gym and facilities. So close to shopping. The club lounge is excellent. For Asians, hoses in toilets. Bathtubs. great bathroom amenities. Good working space also.

Was this review helpful? Yes 5
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings JakartaTripper1953 We thank you for staying with us and your time in reviewing our hotel - very happy to know you had a great stay but most importantly our services and facilities live up to your expectations. Please come back again whenever you return to Kuala Lumpur. Take care Manager More

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Heavenly beds(12)
  • Breakfast buffet(12)
  • Club lounge(9)
  • Twin tower(9)
  • Room service(7)
  • Great location(5)
  • Petronas Towers(4)
  • Pool area(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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