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All 271 Kuala Lumpur hotels

The Westin Kuala Lumpur

5.0 of 5 Hotel   |   199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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Ranked #20 of 271 Hotels in Kuala Lumpur
A recent review
4 of 5 stars reviewed 2 days ago
NicoleLK Kuala Lumpur, Malaysia
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1,496 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
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Thailand
1 review
2 of 5 stars Reviewed yesterday NEW

2 nights at this hotel is nightmare as I cannot sleep even the non-smoking room was confirmed and assigned, but the room is not really non-smoking. Air refresher does not help. After this business trip, I went to hospital due to the smoking smell that makes my health bad. I did have a room change by the hotel but this... More

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Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed in Westin KL for 2 nights in a premium city view room. The room is clean and spacious with marble bath tub. The bed is nice and relaxing which is always one of the westin signature - heavenly bed. We ordered in room service mostly and the food were superb. We had our dinner at Five Senses (Chinese... More

Was this review helpful? Yes 1
Miri, Sarawak, Malaysia
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Two weeks of stay in a hotel, and westin is the one that could provide the comfort with luxurious choices of enjoyment from dining, relaxing to working out in their gym facilities and etc. Located in the heart of the city where shopping malls are almost in the blink of eyes. Staffs were friendly and polite offering upmost help they... More

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Tampere, Finland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I've stayed at the Westin in KL on numerous occasions and it's always a pleasure to come back! Although the hotel may not be the newest kid on the block, the quality, atmosphere, service and cleanliness of the hotel never seizes to amaze me. I would recommend this hotel to anyone in a heartbeat! Do try the breakfast at the... More

Was this review helpful? Yes 1
Orlando, Florida
Contributor
20 reviews 20 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

great location! great staff! great rooms with views ! consistent to the Westin brand ! many food options, great location. enjoyed my stay. had room with petronas tower view which was great . very nice club level I will definitely stay again

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Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The service is average, the staff did the minimum requirement but nothing wow or being nice to guest either. The bed is too soft and you will expect a back pain if you are not use to a soft mattress... The location is excellent, the biggest shopping mall Pavilion is opposite to the hotel. Also lots of restaurant in walking... More

Was this review helpful? Yes 1
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Ren_Yim We thank you for staying with us and your time in providing us the invaluable feedback. Please accept our apologies for not meeting your expectations. However, we ask that you give us another opportunity to show you the Westin hospitality. All of us here look forward to welcoming you back soon. Take care Manager More

Singapore, Singapore
Contributor
20 reviews 20 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfortable stay. Service was good while the breakfast & exec lounge was well stocked with the relevant necessities. The hotel is also in the heart of the shopping district and business districts. Would recommend this hotel.

Was this review helpful? Yes 1
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Terence K We thank you so much for your support and truly appreciate your time in reviewing our hotel - extremely delighted to know you had a great stay experience. You have given me great joy to share your feedbacks with the team. Please come back again whenever you return to Kuala Lumpur. Take care and be well Manager More

Bangkok, Thailand
Contributor
13 reviews 13 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Located right smack where things happen in KL. The heavenly bed killed it for me! The best bed I have ever tried! But on a hotelier point of view, they could really use a lot of improvement on their service, especially at their coffee shop. Staff I noticed were not so attentive and lacks consistency on service.

Was this review helpful? Yes 2
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Annaerela B Thank you for your support and feedback - delighted to hear you like our heavenly bed, which is one of our signature products. We truly appreciate your comment about the service in the all day dining restaurant and will definitely share this with the team. Please come back again whenever you return to Kuala Lumpur. Take care... More

Barcelona, Spain
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location - 3 star - For the shopper in me, the location was excellent. The hotel is surrounded by a large range of shopping options. For the luxury shoppers, cross the road to Pavilion or turn left to Starhill. For the budget conscious, walk further left and you will hit a branded outlet (though, to be honest, the brands were... More

Was this review helpful? Yes 1
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings dolphinelikestoeat First and foremost, please accept our sincere apologies for the challenges experienced regarding late check-out. It is totally unacceptable and the person who attended to you could have referred to the Manager instead of giving a blunt 'no'. The matter has already been addressed with the team. Good to know we have a team who provided personal and... More

Ho Chi Minh City, Vietnam
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The lobby is quite small, staff are nice and helpful. Check in process quite nice and fast, she always smile with nice attitude. The concierge gace us much useful informations to walk around, they also provide 1 way transport to KLCC, the only thing I feel not comfortable is the drive recommend us to give him some tips so he... More

Was this review helpful? Yes 2
RachaelHarman, Manager at The Westin Kuala Lumpur, responded to this review

Greetings Kevin T I read with deep concern regarding your comment about the driver ....he has definitely given a very bad impression about the hotel. We view this very seriously and will talk to our Transport provider - thanks for letting us know. Your comment about the Peking duck has also been shared with the Culinary team. On a lighter... More

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Hotel Summarization (Beta)

What travelers say

  • Shopping mall(17)
  • Very good(15)
  • Heavenly beds(12)
  • Breakfast buffet(12)
  • Twin tower(9)
  • Club lounge(9)
  • Room service(7)
  • Great location(5)
  • Pool area(4)
  • Petronas Towers(4)

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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