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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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1 room 1 guest
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The Westin Kuala Lumpur
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1,760 Reviews from our TripAdvisor Community

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Traveler rating
    881
    568
    199
    68
    44
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1760)
  • Mar-May only
    (430)
  • Jun-Aug only
    (483)
  • Sep-Nov only
    (430)
  • Dec-Feb only
    (417)
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New Delhi, India
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at this property for a week in Aug'15 during an official visit.The best thing about a the property is its location. the location was the prime. it was just beside the pavilion mall . Yom can go to I KLCC, PETRONAS by walk. The staff was courtious.I loved the stay.You can get GO KL bus from outside hotel .It... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ManTip Thank you for your support and great review. My team and I look forward to welcoming you back whenever you return to Kuala Lumpur Be well Ko V More 

Singapore, Singapore
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Spent 2N in the Westin. Excellent location opposite Pavillion Mall with lots of food and retail therapy. As SPG Plat, I was given a corner room on the Club Floor which, although not a suite, felt like a studio. The Club Lounge is very big and spacious, staffed by a fantastic bunch of associates. The cocktail hour spread was generous... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings AbsoluteZeroKelvin Thank you so much for staying with us and your time in reviewing our hotel - happy to know you had a great stay experience. However, please accept our apologies that the all day dining was not 100% ready for breakfast when you were there. Please come back again whenever you return to Kuala Lumpur Be well Ko... More 

Gurgaon, India
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Well, this advantage of staying in this hotel is the location . You are in the heart of city. The rooms are comfortable and one can have great time at the bar. Buffet is good. If it is more of a commercial hotel .. So don't expect great deals from the management team. Rooms service is not great.

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Sankotha Thank you for staying with us and truly appreciate your time in reviewing our hotel. Good to know you found the rooms comfortable and liked the buffet. Please come back again whenever you return to Kuala Lumpur Be well Ko V More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Enjoyable stay, Although not entirely 5 star in service. Some areas of improvement needed with utmost urgency among them are local staff etiquette and their service level standards. Breakfast buffet quite mundane and food just decent but excellent. An illustration of lack lacksture in effort to please the guest. Front desk staff as always are helpful and accommodating on all... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings M X First and foremost, please accept our sincere apologies for the less than satisfactory experience. All of your constructive observations have been shared with the team. Obviously we do not condone such behavior and will address them accordingly. We truly appreciate your feedbacks and look forward to welcoming you back soon Be well Ko V More 

Kuala Lumpur, Malaysia
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We've been staying in Westin annually since the hotel open its doors. Had impressed us from the get go hence the repeated business. However, we can see the aging building. The bathrooms aren't as shiny and showing wear and tear, carpets as well. The food though varied, taste just ok. For the past few stays, we've stayed in the executive... More 

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings puhuhupu Thank you for your trust, loyalty and support. We do understand the hotel is getting old and are currently working on a preventive maintenance program, which includes re-painting and re-upholstery of furniture, changing of wallpaper and carpets and hope to finish this program as soon as possible. We hope you will continue to support us. Be well Ko... More 

Perth, Australia
Level Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We haven't visited the Westin for a little while as we haven't travelled through KL recently but we were pleased to see that the standard hadn't dropped when we returned this year. We stayed in a deluxe room which was all we needed for our short stay. For an "entry level" room it was large and well equipped with a... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Greg M Thank you so much for giving us an opportunity to show you the Westin hospitality and happy to know we have lived up to your expectations in terms of standards. Your comment about the room furnishings and fixtures have been noted - we are currently working on a preventive maintenance program, which includes re-painting and re-upholstery of... More 

Singapore, Singapore
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 1 week ago

I've already expected that the room won't be of any good from the pictures I see from Tripadvisor. And it really was. I do not understand why they have such a good location but not at least maintain what Westin is all about. Every part of the room shows the signs of ageing. From the torn bedsheets, to the stains... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings johnck88 First and foremost, we sincerely apologize for the less than satisfactory stay. In spite of our constant effort to maintain the building, the hotel is indeed getting old. We are currently working on a preventive maintenance program, which includes re-painting and re-upholstery of furniture, changing of carpets and wallpapers. This program is what we have to do to... More 

Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I adore this hotel. I had been there many times on different occasions over the years - to stay for a weekend, to dine at Prego, to put up guests for a holiday stay to enjoy its breakfast and to attend a family wedding! This hotel has the best location for shoppers. It is right across Pavilion, next to Starhills,... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings noisyminor My team and I thank you so much for your trust, loyalty and support. We truly appreciate your time in writing such a fantastic review about your experience. You have given me great joy to share your compliments with them - thank you thank you. Please come back again and hope to have an opportunity to meet you.... More 

Washington DC, District of Columbia
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice location and easy access to all major attractions. Rooms are pretty Western standard, as is their breakfast buffet downstairs. The gym is very good and they have a great gear lending program (which is very convenient if you're only travelling with carry on luggage and have limited space for running shoes).

Review collected in partnership with ovolohotels.com

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings DDBSB Thank you so much for your support and time in reviewing our hotel - extremely happy to know you a great stay and liked our Westin Gear Lending initiative. Look forward to welcoming you back soon Be well Ko V More 

New Delhi
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel while on a business trip to kuala lumpur for 6 days. The place was accessible and quite in the middle of the buzzing town that Kuala lumpur is. Staff was courteous, friendly and helpful through out the stay and were always there to make you comfortable. Hotel is spacious, with good rooms and nice views and... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings nvnl Thank you for taking the time to review our hotel - delighted to note you had a great stay experience except for one negative feedback. I will address this personally with the In Room Dining Team - we apologize for this. Please come back again whenever you return to Kuala Lumpur be well Ko V More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Shopping mall(11)
  • Breakfast buffet(8)
  • Heavenly beds(8)
  • Twin tower(7)
  • Club lounge(7)
  • Room service(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Executive Twin Tower Room (54)
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