Stayed on executive club level. Well worth it for the drinks and lovely food from 5.30pm to 7.30pm. View was gorgeous. Service was excellent - responsive and personalized - on this level. Room was fine. Real coffee is provided. Bathroom products average. 'Heavanly bed' was heavanly with 3 different types of pillows. Kid's Club a bit bleak - the only... more

When we arrived at the hotel the staff took care of our luggage, there was a warm welcome when we checked in and it was great having a staff member take us to our room to explain the amenities. Toh and John at the Concierge Desk were fabulous - I know it's their job to be resourceful but they were... more

this hotel looks fabulous and is in an excellent location if you want to shop and eat well. but if service is important to you, you might have to rethink the hotel. from check in to the gym to the people answering the phone, the service is - at best - so-so. the only sincerely friendly staff member i met... more

Drove the entire west coast of Malaysia and stayed in many hotels - all good. My mother does not take the heat very well, so we particularly enjoyed the ease with which we could arrange private driving tours in air conditioned and spacious taxis to Lake Gardens, museums etc through the Westin's concierge. MY main two criticisms is that the... more

Overall, the room was cozy and i personally like the layout of the room. Like the fact that the kitchen is separated from the room and a living room was placed in between. It makes the room more spacious. On the another note, the delivery of the birthday cake for the boys was a brilliant and yet a sweet idea.... more

Return to Westin always fill with surprises, this time the moment i step into the hotel, the front desk greet me by Name at the entrance. Skip the normal check in, and room was fill with my favorite mango and coffee for 3 days. on check out day, other hotels will not clean up the room but Westin did clean... more

I have had some problems with some of the hotels at my other holiday destinations. Some minor, some seriously major. Hence this time I decided to invest in my relaxation at the Westin and all my expectations were surpased! The rooms were spotless, even without the usual 'stale odour' The staff were amazingly friendly and accomodating. When I accidentally left... more

If you are travelling to KL with young family, and you want to shop, there is no better location - while there is a kids club we took our 5 year old shopping everyday but with the central location it was easy to drop back when we needed to. The 'living room' dining was a great way to eat in... more

I stayed one night during a conference which was held in the hotel. Room booking was done by an events management company. Unfortunately I just came back from the Sheraton Shanghai which is a sister hotel and the difference between the 2 hotels is so glaring. Counter staff busy and preoccupied. Room smells of smoke and pillow smells. The "heavenly... more