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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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The Westin Kuala Lumpur
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1,921 Reviews from our TripAdvisor Community

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Kuching, Malaysia
Level Contributor
250 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here during the Chinese New Year holidays just to pamper ourselves to a nice long weekend. The bed was very soft and so was the pillows but may be too soft for the likings of certain people. The location is strategically located opposite Pavilion - where you can get food easily. The service was outstanding and the staffs always... More 

Helpful?
Thank swim_jess
Taupo
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Great hotel with great soft heavenly beds right across the road from a shopping centre Club room was very quiet and was great quality with good food etc. Views fantastic Staff very helpful and accommodating

Helpful?
Thank njbnz
Kuala Lumpur, Malaysia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The room is rather small, but has a nice view facing the KL tower. Down is Pavilion, it is strategically located in Bukit Bintang, in front of Pavilion and Bintang Walk. I love the buffet lunch and dinner, and also breakfast. Liked best: food, comfy bed and pillows, nice view Liked least: small room, expensive (altho company was paying)

Helpful?
Thank FarhannaMZF
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings FarhannaMZF My team and I thank you for staying with us and your time in reviewing our hotel - very happy to know you had a great stay. Look forward to welcoming you back soon Be well Ko v More 

Singapore, Singapore
Level Contributor
176 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed over Chinese new year...great location in centre of town and as wife is a platinum member we did get a nice upgrade.....on the down side the lounge did not seem to be able to cope with the bookings and it was more like a night market as every time staff bought out food people charged in and took everything.....also... More 

Helpful?
2 Thank Stuart294265
Boracay, Philippines
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Spent 2 nights here and I was extremely pleased with the service of all the hotel staff. Extremely clean room and very comfortsble bed. Perfect location for shopping and walking distance to the monorail. Will definitely stay here again...

Helpful?
Thank BoracayBeachClub
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings BoracayBeachClub Thank you for staying with us and truly appreciate your time in reviewing our hotel - delighted to hear you had a greats stay. All of us here look forward to welcoming you back soon Be well Ko V More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Very nice and good service hotel. Stayed at executive floor, room is huge and comfortable, a little aged but still consider good. In room dinig experience is also great! Opposite of Westin will be Pavilion KL, next to it is whole lot of shopping district.

Helpful?
Thank Fritzloh
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Fritzloh All of us here thank you for staying with us and your time in reviewing our hotel - extremely delighted to hear you had an enjoyable stay. Please come back again whenever you return to Kuala Lumpur Be well Ko V More 

Dallas, Texas
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is nice. The restaurant/lounge is quite the scene at night. Good selection of steaks and some interesting sightseeing. Centrally located this is a good hotel. You are a few minutes away by cab to the Petrones towers and lots of restaurants and shopping nearby.

Helpful?
Thank wetraveler73
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings wetraveler73 Thank you for the great feedbacks - happy to hear you had an enjoyable stay and great dining experience. Look forward to your return soon be well Ko V More 

sydney
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 1 week ago

travelled with the 2 kids (pre teens) and booked a club suite. Wanted to come back here after staying at almost all the other 5 star hotels in KL for comparison Booking- was direct with the hotel on a Citibank deal. Just like a few years back when we last stayed here- this was a frustrating experience. Reservations take at... More 

Helpful?
Thank mumof2Sydney
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings mumof2Sydney First and foremost, please accept our sincere apologies for the challenges experienced. All of your feedbacks have been shared with the team and we will definitely improve on areas where we have failed. We hope you would give us another opportunity to make amends to welcome you back. Be well Ko V More 

Cluj-Napoca, Romania
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I was recommended this hotel by a friend and I am happy he did. Besides the experience I had the first time I stayed there all other times it was really good. first time I travelled to KL I really wanted to stay at a hotel where I can choose a room that has a view to the PETRONAS Towers... More 

Helpful?
Thank Diana H
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Diana H My team and I thank you very much for giving us an opportunity to show you the Westin hospitality and very happy to hear you enjoyed your stay. Also delighted to know we will be seeing you very often. Once again, thank you and look forward to your return soon be well Ko V More 

Johor Bahru, Malaysia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I decide to spent my 7th year anniversary with my partner at the Westin Kuala Lumpur. The hotel has a wonderful location which is surrounded by few shopping malls and it is accessible to get few cafes around the hotel. Upon arrival, we are being warm welcome by Matt which he personally greet me with his warmth handshake for our... More 

Helpful?
Thank Graceh0
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Graceh0 Thank you for staying with us and congratulations on your 7th anniversary - very happy to know you had a great stay but most importantly we have a great team with special mention to Matt, Jibb and Mandy who provided personal and instinctive services. Look forward to welcoming you back to celebrate many more occasions with you Be... More 

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