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The Westin Kuala Lumpur

Certificate of Excellence
199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
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Best prices for: 1 room 1 guest
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The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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The Westin Kuala Lumpur
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1,647 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (319)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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Auckland
Contributor
17 reviews 17 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed today NEW

Just completed a 7 night stay. Having just come from some really excellent hotels in HK and Taipei, the Westin KL seemed just good enough. Location is hard to beat being opposite the mall. And the sky bridge ensured a good connection (I.e not too humid and hot) walk to KLCC. Staff were generally helpful and friendly and most issues... More 

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Sydney, Australia
1 review
4 of 5 stars Reviewed yesterday NEW

Great Hotel! - Very close to all your shopping needs! Staff are extremely friendly and do the best they can to assist your every need. All staff, Rain in particular from the concierge was very welcoming and helpful. We stayed in one of the Executive Club Rooms which was beautiful! - Very clean though did need some maintenance. Buffet breakfast... More 

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Kuala Lumpur
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Love the view as our room was facing pavilion. Specious room and the bed was wonderful. The buffet breakfast is verities and i love the pastry and bread corner. Lots of choices. The hotel location is just opposite of pavillion so make it very convenient to walk around bukit bintang. Staff is friendly, polite and helpful. Cant ask for more.

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Penang, Malaysia
1 review
1 of 5 stars Reviewed 2 days ago NEW

We booked a business trip for two rooms under prepaid rate and we understood that if there is any changes or cancellations, there is a penalty charge. However when we called in to change booking by a day, and we were willing to pay a penalty, the service representative immediately shot us down and said that we cannot change our... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great hotel, pleasant staff and food. Highly recommend if in need of a good hotel to stay while maintaining a busy schedule. Quite close to good shops and local restaurants and the staff will do their utmost to help you out. Rooms are exceptionally clean and the mini-bar well stocked ;)

Was this review helpful? Yes 1
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Fred M The team and I thank you for staying with us and truly appreciate your time in reviewing our hotel. Good to know you had a great stay. Please come back again whenever you are in Kuala Lumpur. be well Ko V More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel was crowded , but it is organized The front desk was not friendly and the take cash deposit in the check in but in the check out they told me that you didn't give us the deposit After struggling with them they give me my cash back The most impressing issue is stealing my wedding diamond ring from... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Shaika S We are sorry to hear of your loss. Please be informed that thorough investigation was carried out and associates who entered your room based on the lock integration report were interviewed. The Police also came to take details of the case but there was no evidence. Hence, it is not proper to make such allegations until proven.... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed in the apartment section of the hotel during F1 weekend. The apartment was beautiful, with great facilities and a lovely view. The service on the front desk and on the concierge wasn't great. I didn't feel like they were displaying Starwood service qualities. I was standing at the concierge for about 3 minutes before someone even acknowledged me.... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Kavita M Thank you for staying with us and the invaluable feedback - we apologize for the service shortfall. Your comment has been communicated to the team. All of us here look forward to welcoming you back whenever you return to Kuala Lumpur. be well Ko V More 

Melbourne
Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed a couple of times over the last 2 years, both for holidays staying in a Suite with Executive Club Lounge access. On our first stay we were upgraded to the Presidential Suite, wow, it was fantastic. On the second stay we had the suite. The Club Lounge is excellent with great food, drinks and staff who were... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Bradley5 The team and I thank you for your loyalty, trust and support - extremely delighted to know we have once again lived up to your expectations. Hope to see you again soon. Be well Ko V More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in The Westin Kuala Lumpur as part of the Russell Peters Almost Famous Tour 2015 from the 9th till the 12th of April, I have done many events there before buy never actually stayed here.I must say I was absolutely blown away by the hospitality showed by the staff and management.I celebrated my birthday on the 10th of... More 

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Netto213 Thank you for your support and great feedbacks - happy to know you were wowed by our surprise birthday celebration for you. Look forward to your return soon. be well Ko V More 

Perth, Australia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great staff, easy access from KLIA, shops and restaurants of Changkat Bukit Bintang. Rooms are fine, a little tired in places (heavenly beds were not so heavenly), but the rest of the hotel makes up for this. Breakfast buffet is an ideal start to the day. We will probably return.

Was this review helpful? Yes
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Adboz Thank you for staying with us and your time in reviewing our hotel - good to know you had a great time except for the condition of the hotel in some areas. We do have a very effective preventive maintenance program in place until the renovation plan is confirmed and implemented. Glad you like our breakfast adventure which... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Shopping mall(12)
  • Heavenly beds(9)
  • Breakfast buffet(9)
  • Twin tower(8)
  • Club lounge(7)
  • Room service(5)
Questions? Get answers from hotel staff and past guests. Ask a question

1,335 photos of this hotel

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Pool/beach area (33)
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Hotel & grounds (71)
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Dining (41)
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Room/suite (213)
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Bathroom (90)
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Adults Pool (22)
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Amenities (59)
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Chairman Suite (118)
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Children's Pool (5)
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Executive One Bedroom Residence (67)
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Executive Twin Tower Room (54)
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Executive Two Bedroom Residence (86)
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Restaurants and Bars (80)
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The Hotel (55)

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Hotel & grounds (5)
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Room/suite (3)
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Pool/beach area (2)
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View from room (1)
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Other (8)
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