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Sheraton Imperial Kuala Lumpur Hotel

Certificate of Excellence
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Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Sheraton Imperial Kuala Lumpur Hotel
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2,089 Reviews from our TripAdvisor Community

Traveler rating
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    668
    195
    73
    42
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (473)
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Kuopio, Finland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We stayed for 4 nights during our summer vacation trip. This hotel was an excellent choice. The location is good and it was very easy to catch a cab right at the front door of the hotel. There was plenty of staff in the hotel and they all were very attentive and went out of their way to assist us.... More 

Was this review helpful? Yes
Chiang Mai, Chiang Mai, Thailand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was the best experience a hotel can give to any customer. Keep the great service and the great food. Breakfast was amazing without a doubt a 5 star experience. Will come back at any opportunity given

Was this review helpful? Yes 1
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Richard J, Thank you for the positive feedback on Essence Restaurant that service huge variety and quality food during breakfast period. No doubt, the friendly service definitely add into the excellence experience at the restaurant. We are here ready to see you at any time. Best Regards Derrick Felix Executive Assistance Manager More 

Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We (2 couples) stayed here over the boxing day (2014) to new year period (2015) for 5 nights. It was simoly superb. i highly recommend spending the extra on club rooms as the staff go to great lengths to make your stay a perfect one. The canapes and drinks are free flowing and the views spectacular. the location is great... More 

Was this review helpful? Yes
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Benjamin K, A big thank you for the great review on Sheraton Imperial Kuala Lumpur. I believe all of you had a wow experience at Sheraton Club that create a lost lasting memory. Looking forward to serve you at Sheraton Imperial once more! Best Regards Derrick Felix Executive Assistance Manager More 

Contributor
20 reviews 20 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have just stayed here for one night but thanks to uncle TASA at the concierge. He's friendly, helpful and very very nice talking to him. He makes us feeling good and welcome. Thank you again uncle for your very warm welcome to us during our very short stay :) and also thanks for afi at the reception for the... More 

Was this review helpful? Yes
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear nFatrin, I truly believe that the front office team and the housekeeping team had successfully WOW you during your stay! A big thank you for the ultimate rating of 5 for Sheraton Imperial! Please give us another chance to WOW you once more. Best Regards Derrick Felix Executive Assistance Manager More 

Mumbai (Bombay), India
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The hotel is located in the heart of the city, has a great view from the 36th floor! But the winner here are the housekeeping and the selection of food.. we just couldnt get enough of both. Whats more is that its just a small walk from the city centre and the twin towers. Its an amazing place to stay.... More 

Was this review helpful? Yes
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear anijaju, I truly believe that the housekeeping team and the kitchen team had successfully WOW you during your stay! A big thank you for the ultimate rating of 5 for Sheraton Imperial! Please give us another chance to WOW you once more. Best Regards Derrick Felix Executive Assistance Manager More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in a club double room for 2 weeks for training (training centre is within the Sheraton building). Great location and experience for a business traveller, it is just 50m from the Medan Tuanku LRT station and right opposite the newly Quill City Mall that has cinemas and a good supermarket. Around the hotel, there are bars and cafes,... More 

Was this review helpful? Yes
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear GabrielleLoweston, By reading the comment, I believe the entire team had deliver consistent service throughout 2 weeks and the Sweet Sleeper Bed that impressed you with its comfort. On top of that, both team in Celestial Court and Villa Danieli had did a very good service during your stay as well. Nevertheless, the facilities in the hotel and the... More 

Ajman, United Arab Emirates
Top Contributor
50 reviews 50 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

It was a great pleasure to stay at this property. A typical Sheraton styled property. Our kids enjoyed the stay, so as we. Except for tiny cracks and breakages in the toilet, everything was fine. The staff was very helpful and friendly. We enjoyed our stay.

Was this review helpful? Yes
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear BKR_AJMAN, Thank you for the positive feedback on the friendly service and overall experience at Sheraton Imperial. Hope to see you once more for your next holiday at Kuala Lumpur. Best Regards Derrick Felix Executive Assistance Manager More 

singapore
Top Contributor
60 reviews 60 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Nicely maintained hotel. Very clean. It is opposite the Quill mall, which provide some shopping. near to bukit bintang shopping belt. (about RM 8 by taxi, or can take the monorail, where a station is just beside the hotel). the Spa is good too, there was a promotion going on at 30% off if the treatment is done before 1pm,... More 

Was this review helpful? Yes
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear alfredteng, Thank you for all the positive feedback on Sheraton Imperial Kuala Lumpur especially the high standard of cleanliness and Mandara Spa. On the other hand, I had feedback to the F&B team to improve the restaurant service. Nevertheless, looking forward to see you once more and experience the hospitality at Sheraton Imperial! Best Regards Derrick Felix Executive Assistance... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I had been looking forward to my 3 night stay in the Sheraton but from the moment I walked in the door it was disappointing. We did check in very late, about 1 am, but the service was bad. We were not told of any facilities or any information. They just wanted 600 RM for a deposit and to let... More 

Was this review helpful? Yes
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear katemullifan, Please accept my sincere apology on the service shortfalls on the check in experience, room cleanliness and In room dining experience. I had personally instruct the respective department leaders to take action immediately to prevent this from happening again. On the other hand, I would like to clarify on the hotel blue taxi price is always a flat... More 

Gurgaon, India
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been visiting this hotel over the last 1 year and have witnessed some great improvements to cater to a business traveler. They recently introduced coffee and sandwiches on the go for breakfast which is a great move for a person in a hurry during mornings. The hotel must invest in the Gym and improvise. The cross-trainers are in... More 

Was this review helpful? Yes
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear gaurshar, Thank you for choosing us as your accommodation once more. The F&B team is very happy to hear that you had enjoyed the new set up at Essence Restaurant which can allow the guest to grab and go. On the other hand, we will take note on your constructive feedback on the GYM equipment. Best Regards Derrick Felix... More 

Hotel Review Summarization

What travelers say

  • Club lounge(33)
  • Monorail station(27)
  • Petronas Towers(17)
  • Very nice(16)
  • Twin tower(16)
  • Breakfast buffet(12)
  • Room service(11)
  • Friendly and helpful(6)
  • Free internet(5)
  • Pool area(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (119)
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Dining (93)
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View from room (91)
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Business center/function rooms (7)
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Pool/beach area (33)
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Ambassador Suite (206)
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The Hotel (98)

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Room/suite (8)
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Hotel & grounds (11)
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Dining (6)
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Pool/beach area (1)
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Business center/function rooms (4)
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Bathroom (2)
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Other (1)
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