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Sheraton Imperial Kuala Lumpur Hotel

5.0 of 5 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Sheraton Imperial Kuala Lumpur Hotel
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Sheraton Imperial Kuala Lumpur Hotel
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1,885 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (422)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
  • All months
    (1885)
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Sydney, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
5 of 5 stars Reviewed today NEW

The hotel is really what you can expect from one belonging to the Sheraton chain. Well designed rooms with all facilities and comfortable beds. Staa=ff is very friendly and accommodating. Only drawback was that in our room we could every night clearly hear the beat from the next door bars, so had to use earplugs to be able to have... More

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Brisbane, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Recently stayed here with my 6 family members. The service is great along with the inner features and rooms. My only problem is i had ordered from there midnight snack menu 2 of there Burgers (which is meant to be the specialty) When it arrived it was less than special. What was implied that was in the burger was on... More

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed for 5nights during a very rainy week.. Recieved a warm welcome and was delighted with the room and its views.. Although the 'rooms with a view' dont really exist anymore as another tall building has been erected in front of the Twin Towers. Other than that.. The other good one points; - great staff and very accommodating -... More

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Ingolstadt, Germany
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at Sheraton Imperial with my wife for four nights between 3rd - 7th October this year. We had booked a twin tower room and was worried, as I have read the reviews who said that no such rooms exist. Indeed, another skyscraper is blocking the view. Upon check in we got a room at the 29th floor where we... More

Was this review helpful? Yes 2
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple Victor_Romania, We all hope you recovered from your cold and had a safe trip home. Sorry to hear that you suffered from the airconditioning habits in SouthEastAsia. We definitely will check again your room if there is any malfunction of the A/C and thank you for your feedback. Otherwise reading your comments carefully we are fully convinced that... More

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel was great. Room was spacious, whirlpool wonderful, staff friendly and a great breakfast. Great value for money.Monorail stop really close and only a couple of stops to get to the big malls and great street food. Would return tomorrow.

Was this review helpful? Yes
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear AlexiaS74, With great pleasure we have taken note that you would love to return tomorrow and thank you very much for all your compliments and nice words. Looking forward to your next visit and we are ready to be your host again. Greeting from KL and best regards Stephan Sieberg General Manager More

Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 6 days ago NEW

We had a very good experience with the hotel except few glitches. We stayed there for 2 nights and enjoyed our stay a lot. It was pleasure to see the interior of the hotel and the overall aura was mesmerizing. Rooms were of decent size and have all the amenities you need. We tried to book the twin tower facing... More

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple Amitagrawal, Very good feedback you provided and thank you very much for taking the time to post your experience. we have well taken note about the taxi and internet issue and i have already spoken to the respective department heads to avoid similar problems immediately and improve our customer approach and get back with solution on time. Additionally... More

New Delhi, India
Top Contributor
95 reviews 95 reviews
68 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed there recently for a business trip. Hotel is indistinguishable from the several business class hotels that adorn KL or many of the SE Asia country CBDs etc, especially those by the global chains. All characterised by large, lavish lobbies, several restaurants, larger than average rooms, and reasonably priced. The Sheraton is no different with 4 restaurants, a good swimming... More

Was this review helpful? Yes 3
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear business traveler Vikrant, We are very sad to hear that you completely were disappointed with all our food offerings and the quality in all restaurants from Italian via Chinese to our Indian cuisine. We take your comments very serious and I shared your concerns with our Chefs, however as your feedback is very generic it is hard to determine... More

Kuala Lumpur
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Beware if you intend to drive, park and stay here. Limited parking slots available. 50% of parking slots in the 3 storeyed underground parking space were reserved slots for nearby business entities. Upon arriving on a Friday noon, the non-reserved slots were fully occupied, it took 30minutes to finally find a space. The irony of it was, out the reserved... More

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear kenyalang69, With deep regret I read your feedback and I sincerely do apologize that the parking situation created the impression you are not welcomed. Yes indeed, as in every international city parking is limited and we need to find the right balance between in-house guests arriving by car, daily hotel and conference guests and our tenants in the office... More

London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our fourth visit this year to Sheraton Imperial, cannot fault anything, staff very friendly clean spacious rooms, food in Essence and Celestrial court excellent. Staff on club floor the very best, they go out of their way to make your stay special, even dressing up for Halloween and providing special food for the evening. Look forward to our... More

Was this review helpful? Yes
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple sharon w, Brilliant review and compliments and we all would like to thank you both very much for your loyalty and staying with us already for the fourth time. Wishing you already now a wonderful year end time and we look forward to be your host again in February. Thank you for taking the time to post your... More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at this hotel from 22nd to 26th October and needless to say we were again warmly welcomed. Ala, Lukita, Nurish, Gloria, Taza, Mokhtar and Faiz extended their genuine warm hospitality which is second nature to them now as far as we are concerned. It was really good to see familiar faces in an environment which... More

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple watchdog_11, Firstly we all would like to thank you for you loyalty and staying with us again. I very much appreciate that you mentioned areas of concern in regards to Housekeeping, Operator and our breakfast service and sincerely thank you to highlight this as it is for us the only way to immediately address it to the team,... More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(42)
  • Monorail station(32)
  • Very nice(21)
  • Twin tower(19)
  • Petronas Towers(19)
  • Room service(14)
  • Breakfast buffet(13)
  • Pool area(8)
  • Friendly and helpful(7)
  • Free internet(5)

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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