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Sheraton Imperial Kuala Lumpur Hotel

5.0 of 5
Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Sheraton Imperial Kuala Lumpur Hotel
Ranked #7 of 231 hotels in Kuala Lumpur
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1,323 reviews from our community

Traveler rating
    775
    386
    104
    36
    22
See reviews for
Families
226
 
Couples
517
 
Solo
147
 
Business
236
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed May 19, 2013 NEW

Stayed one night,slow checkin,Got to room no WiFI,rang reception told I was in wrong room.Which I wasn't they booked me in.The club and the staff on the 39th floor were excellent pity the reception was not as good.Went down at 10 am to tell reception i would be checking out at midday by the time I returned to my room... More

Was this review helpful? Yes
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 20, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about our Sheraton Club lounge service. Also, thanks for sharing your feedback on the service level where we could have further improved to ensure we meet the basic needs of our guests. For the... More

Petaling Jaya, Malaysia
Top Contributor
50 reviews 50 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 19, 2013 NEW

Firstly, we love this hotel as it holds plenty of fond memories for the both of us. We returned in December 2012 for a short stay while attending a wedding at a hotel nearby. The service was great as it took less than 10 minutes from parking to being whisked into our room. The decor of the hotel is well... More

Was this review helpful? Yes
See 4 more reviews by rabidcow for Kuala Lumpur
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 20, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about speed of check-in, size of the room and hotel decor. Also, glad you choose our venue to propose to your wife and its good to hear we made your special night a memorable... More

Sydney, Australia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 18, 2013 NEW

Our recent sojourn at this most welcoming of destinations,following a trip that took us to many wonderous Malaysian destinations ,proved to be the jewel in the crown.Like a palatial caravanserai, we were welcomed and treated like we were the only guests staying there.. The room we were allocated on the 36th floor was both quiet and comfortable in the extreme..... More

Was this review helpful? Yes
See 2 more reviews by Ann H for Kuala Lumpur
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 20, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about associates friendliness and room comfort. We are so happy to hear that you have enjoyed the stay with us! We look forward to welcoming you back to the Sheraton Imperial again if you're... More

Llwyngwril, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 13, 2013

Went back after 8 years, had a great room 37th floor overlooking Petronas Towers.The staff so good in helping me due to my husband being disabled Love this hotel it is so convenient. The staff are so helpful. We enjoyed very good food whilst there in the main restaurant. Buffets of an evening were to die forwish I could have... More

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See 2 more reviews by Llwyngwril for Kuala Lumpur
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 20, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about our associates and food. Glad you enjoyed your stay with your husband! We look forward to welcoming you back to the Sheraton Imperial again if you're in KL. Best Regards, Chuck Abbott More

Corona, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 12, 2013

A very nice hotel in a central area of downtown. The staff was very helpful and extremely friendly. The room was very comfortable and very well apportioned. I highly recommend, if you get the chance, that you enjoy a great meal at Villa Danielli Italian Restaurant. The food was fabulous!

Was this review helpful? Yes
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 14, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about location of the hotel, associates friendliness, room comfort level and Villa Danieli. We look forward to welcoming you back to the Sheraton Imperial again if you're in KL. Best Regards, Chuck Abbott More

Port Macquarie, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

Stayed three nights with our kids in two interconnected deluxe rooms on the 31st floor. The hotel impressed from the outset with a beautiful lobby and efficient service at checkin. The beds were divinely comfortable and the rooms were clean, spacious and well laid out. It was very convenient to have rooms that interconnected so that we could keep an... More

Was this review helpful? Yes 1
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 14, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about overall stay experience. We look forward to welcoming you back to the Sheraton Imperial again if you're in KL. Best Regards, Chuck Abbott More

Toronto, Ontario
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 8, 2013 via mobile

The hotel,is located in the heart of KL. So expect heavy traffic throughout the day when you want to get to and from there. However once inside, it is very comfortable inside. The staff are pleasant and helpful. Rooms are comfortable. The Club lounge does have some good treats.

Was this review helpful? Yes 1
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 14, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about overall stay experience. We also recommend our guests taking the trains thats within the hotel surrounding as the traffic in KL can be chaotic, especially during the rains. We look forward to welcoming... More

Sydney
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

Stayed here for a work conference for a few days. The room was very nice and large. The breakfast buffet catered for almost every taste. Monorail is right outside the front door which takes you to major shopping sites like Bukit Bintang, Times Square and Jalan Petaling (night markets) - all for about 1 AUD per person per single trip.... More

Was this review helpful? Yes 1
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 14, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about location, spa experience and room size. We are working with the city council and keep sending them a note to ensure the club noise is managed from legal perspective. We look forward to... More

New York City, New York
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 7, 2013

The staff is outstanding nice. We stayed 5 nights at the Club Level. The suite is big, the internet fast. The Hotel would need a little upgrade. The carpets, furniture are quite old. The Club Lounge is too small for so many guests with too much noise from some guests. They should put a sign "please, think about your guest... More

Was this review helpful? Yes 2
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 14, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about overall stay experience. We also wanted to highlight that in Sheraton we dont serve foods thats 24 hours/ days old. At the hotel we focus on food hygience to ensure guests dont fall... More

Galway, Ireland
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 6, 2013

This hotel is so lovely it really deserves to have its own grounds to do it justice instead of being situated in a busy city. The foyer is beautiful with a huge wrap around fish tank full of pretty fish! No smell either! We paid a little extra to upgrade to executive/club when offered to us at check-in, and it... More

Was this review helpful? Yes 1
See 4 more reviews by Maggiebui for Kuala Lumpur
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review
May 14, 2013

Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about overall stay experience. We look forward to welcoming you back to the Sheraton Imperial again if you're in KL. Best Regards, Chuck Abbott More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(52)
  • Monorail station(49)
  • Petronas Towers(34)
  • Twin tower(30)
  • Room service(27)
  • Very nice(21)
  • Free internet(15)
  • Breakfast buffet(13)
  • Friendly and helpful(13)
  • Very good(13)

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Kuala Lumpur
#7 Family Hotels in Kuala Lumpur
#7 Luxury Hotels in Kuala Lumpur
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Sheraton Imperial Kuala Lumpur Hotel welcomes you with warm Malaysian hospitality. We are conveniently located within the business and commercial district, making it easy for you to get to your workplace and city attractions. The hotel is minutes away from world-famous landmarks such as the KLCC, Petronas Twin Towers and KL Tower. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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Sheraton Imperial Kuala Lumpur Hotel
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