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All 254 Kuala Lumpur hotels

Sheraton Imperial Kuala Lumpur Hotel

5.0 of 5 Hotel   |   Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Ranked #9 of 254 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed yesterday
Amit_Mohanty Bangalore, India
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1,702 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Bangalore, India
Top Contributor
50 reviews 50 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed 2 nights from 04/11 to 04/13 with my gf.The stay was very relaxing and comfortable.We stayed in deluxe twin tower facing room on 32nd floor.The room was really grand and had all the amenities you can think of in a hotel room.The bed was super comfortable and room had extra pillows as well.The Petronas Towers view from the... More

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England
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nice friendly welcome. We booked a club room which is worth the extra. The food is lovely and it's a nice space to relax. Quite a good location to the local sights. It's what you would expect from a sheraton 5 star hotel

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple ilovetotravelglobal, Lovely review and we send a big Thank You back to England. Thank you for taking the time to very positively comments on our Sheraton Club rooms and our food quality. Hopefully you as global travelers will use the opportunity to visit Malaysia and KL again, best regards Stephan Sieberg General Manager More

Stockholm, Sweden
1 review
2 of 5 stars Reviewed 3 days ago NEW

I stayed 2 nights from 4/4 to 6/4. The stay itself was actually good. The room was nice and the bed was comfartable. The bad things happend after check out. The receptionist told me that the deposit was supposed to be paid back on my account in a couple of days but now one and a half week later no... More

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple sseebbbeee in Stockholm, First of all I personally and sincerely want to apologize that you left with the impression the hotel is not paying back or returning deposits. This is definitely not the case as we just ensure basic coverage via credit card and the respective banks. A certain amount is just blocked but not charged. For some... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Kuala Lampur was one of our stops during our honeymoon throughout Asia - we wanted to stay in a hotel that was nicely located, with awesome views of the Petronas Towers and with high scores and reviews - and this hotel met all of these criterias. When we arrived we were immediately met by very friendly bellman who directed us... More

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple change007, Wonderful review and we are very glad that we managed to make your honeymoon trip throughout Asia a very memorable one and without doubt I will pass all your compliments to the team, especially to our bell men and Front Office associates. Thank you for taking the time to post your experience and for highly recommending the... More

Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here 3 nights it was awesome. I took a twin tower view room, though the view was not that good. So I would say the extra money for the twin tower view was not worth it. Otherwise, the room was very spacious and well maintained. The staff was very friendly. The best part was the buffet breakfast, the... More

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Arun, Excellent review and we appreciate all your comments in regards to our outstanding buffet breakfast with numerous live stations and fresh waffles and pan cakes. I definitely will share your compliments with all involved about the friendly service you encountered and we hope you will be able to book another 3 nights stay with us. For your potential... More

Quezon City, Philippines
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It was my first stay in Malaysia, most specifically in this hotel. The location of the hotel is great because it is just walkable to the famous shopping centers they offer. (Pavillion is a huge shopping mall nearby which is one of the best malls found in Kuala Lumpur) The room is big enough for my family to fit in.... More

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Amanda P and family, Great review and we are very glad that your first visit to Malaysia and the Sheraton Imperial created such a positive feedback and you and your family have been able to explore the hotel facilities and the city during your 5 day stay. It would be our pleasure to be your host again if you... More

Tiruchchirappalli, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our last visit was in October, 2014. Went there to celebrate our Wedding Anniversary, booked a deluxe Suite, always preferred it as it is the corner room, spacious and large enough even when we travel with our two children. Food is of course a mix of Malay-Chinese and Indian, delicious and homely. Seamless Check-in & Check-out as always,(we have been... More

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear narenkraj, Even if your feedback relates back to your stay in October we are very thankful that you took the time to post your experience and would sincerely like to thank you for the ultimate rating of 5 stars and all your compliments especially in regards to our Manadra Spa service which you quote as one of the best... More

Kuala Lumpur, Malaysia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

The noisiest room. Can not sleep at all. Sounds like a machine is going on and off intermittently. It's 2am and I came here for one night to get a good night sleep. When I phoned the reception I was told there are no other available rooms. I also had to wait 1.5 hours to get room service (mushroom soup).... More

Was this review helpful? Yes 5
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Funlovi, We all sincerely apologize for the shortcomings in our services and we regret that you didn't have the chance to sleep well. As the hotel was fully booked unfortunately there was no way to change your room to a more quieter one. I personally will involve my food & beverage team to avoid problems with in room dining... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

it was an excellent experience at sheraton, i was on a leisure trip with my patner. All my request were attended to beyond expectation the conceirge , the reception was fantastic The pavillion lounge actually stands out in review as my experience there was beyond any words of description,Mr.Puah Ng Kit needs a special mention since he really attended to... More

Was this review helpful? Yes
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear sumanth kumar g and partner in Singapore, Your excellent experience and all your wonderful comments are only possible due to the outstanding service of my team at the Concierge, Front Office and namely Kit at our Pavilllion Bar. Great that we managed to become your favorite hotel in KL and we all look forward to welcome you again. Thank... More

Kuala Lumpur, Wilayah Persekutuan, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

So I was there to attend a training session from 1st - 4th April 2014. After ending my training on my first day as I was about to walk out from the hotel, it was raining cats & dogs. This did not stop from a gentleman or in asian customary I would address him as Uncle Tasa Odin to mention... More

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear DavidNigelKoh, It is with great pleasure to read the very personal story and connection to our associate "Uncle" and I am impressed that he managed to leave an ever lasting impression to you and you will always remember your stay at the Sheraton Imperial. This story really verifies that people are making hotels alive and make the difference. Thank... More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(42)
  • Monorail station(32)
  • Very nice(21)
  • Twin tower(19)
  • Petronas Towers(19)
  • Room service(14)
  • Breakfast buffet(13)
  • Pool area(8)
  • Friendly and helpful(7)
  • Free internet(5)

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Kuala Lumpur
#8 Luxury Hotel in Kuala Lumpur
#9 Family Hotel in Kuala Lumpur
#10 Romantic Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Official Description (provided by the hotel):
Sheraton Imperial Kuala Lumpur Hotel welcomes you with warm Malaysian hospitality. We are conveniently located within the business and commercial district, making it easy for you to get to your workplace and city attractions. The hotel is minutes away from world-famous landmarks such as the KLCC, Petronas Twin Towers and KL Tower. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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