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All 268 Kuala Lumpur hotels

Sheraton Imperial Kuala Lumpur Hotel

5.0 of 5 Hotel   |   Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Ranked #16 of 268 hotels in Kuala Lumpur
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1,791 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (401)
Date | Rating
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1 review
1 of 5 stars Reviewed yesterday NEW

Arrived the hotel on the 28 at 1pm. They said the room is not ready n asked me to wasit 2 hours. N I said I m OK. Back in 3 hours. Rooms still not ready. N told me to wait 5 mins. Waited for 15 mins. They have forgotten about my room. Arranged a room for me. But its... More

Was this review helpful? Yes 1
Bangkok, Thailand
Contributor
18 reviews 18 reviews
8 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I'm lying awake here in room 3315, Club Floor, in the middle of a business trip. It's 1145pm and the thumping hard house bass just started 30 mins ago. If last night is anything to go by, this racket will continue until at least 4am. I might add that it's Wednesday, not Friday or Saturday. The only night I could... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We stayed for two nights in this beautiful property. The rooms are wonderful and well maintained. However, difficult to sleep due to the music that resonates the building. Even though I was on 30th floor, all the building seems to vibrate with the bass from the discotheque downstairs. difficult to sleep. the restaurant and the coffee shop are great. Great... More

Was this review helpful? Yes 3
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear business traveler BharatbB, We really apologize that we have not been able to grant a quiet room to you and your esteemed colleagues attending a conference and fully agree that a good rest is mandatory to focus on the business the next day. On the other hand we are excited about your feedback in regards to our rooms and... More

Luxembourg
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I agree with some people that the furniture starts to get old but it is a beautyful hotel. The rooms are big and you see and feel the luxury. The lobby is huge, the staff is great and helpfull. They have also a huge breakfast buffet with so many choices. Beautyful swimming pool where you can relax for a while.

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear family ptarafin, Thank you very much for these beautiful feedback and all your positive comments. We are glad that we have been in a position to make your feel like at home, relax and enjoy our culinary offers. best regards and greetings from KL to Europe. Stephan Sieberg General Manager More

Broome, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Very welcoming staff and personal feel not experienced before at a large hotel. We booked a corner suite on a web deal and luxed it up for a week; this allowed access to the Club Lounge and its amenities which was great for a drink / snack before dinner while admiring the city view. Hotel itself had a grand olde... More

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple Selamat-Jalan-24-7, With great pleasure we received your feedback and I assure you that I will pass on your compliments to all involved who made you feel like at home and created a memorable experience. Thank you that you will consider to stay with us again and we all look forward to again deliver our personalized service to you... More

London, England, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband treated me to a birthday surprise and booked this lovely hotel, it was truly an amazing experience, the food in the restaurant was gourmet, and it was halal so that was the icing on the cake, the room was a fabulous size and we were on the 32nd floor which had an amazing view too

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Parveen S, Allow me still to wish you Happy Birthday and all the best. With pleasure we read your very positive comments and feedback and we are happy that you always will remember your birthday stay at Sheraton Imperial. Thank you very much for the high rating of 5 and we hope you will visit KL soon and stay... More

Manila, Philippines
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have just spent a week at the Sheraton Imperial Kuala Lumpur. Overall, my experience was excellent though there are some areas for improvement. I'll talk about the not-so-nice experience first before the better bits. Check in: They should really take care of their SPG Gold and Platinum members. Their counter for such members only had one person though they... More

Was this review helpful? Yes
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear jasetiojanco, Beautiful feedback and thank you very much for this detailed experience report and I personally will look into the "not-so-nice' issues and shortfall of service you mentioned to avoid similar situations in the future. Great that you posted pictures and recommend our hotel to other travelers. Regretfully you didn't use our various restaurants but we are proud that... More

Henderson, Nevada, United States
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed a single night as a gold spg member. Got an upgraded mini suite as a result. The hotel had excellent service in general except for maybe slightly slow room service and mediocre western food at that but the local food was good. Very convenient location to some landmarks and about a fifteen minutes taxi ride to Chinatown and... More

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple Gregory S, Even if you only had the chance to stay for one night we would like to thank you for taking the time to post this review and send us your positive experience feedback. Thank you for recommending our property to other travelers. best regards Stephan Sieberg General Manager More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at the Sheraton. The rooms were amazing, very large in size. The hotel was gorgeous, obviously very clean and luxurious. Service was as expected of a 5 star hotel. The hotel isn't very close to major attractions, but there is a monorail less than a minutes walk away. The only reason this wasnt a 5... More

Was this review helpful? Yes 2
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple dadoo89, Thank you very much for all your compliments and we apologize for the bad breakfast experience in regards to our service team which obviously failed to clean tables on time and replace cutlery etc. This will be addressed by me personally today during the team briefing to improve and avoid similar situations. We are convinced with our... More

New Delhi, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This one has been a long overdue. Stayed here on our honeymoon trip way back in 2011 and loved the hotel. The location is perfect, just a 2 minute walk to the metro station and 3 stops away from the city centre. Te Petronas towers can be seen from the hotel rooms, so it's that close :) They serve the... More

Was this review helpful? Yes
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear honeymooner PrabhasShukul, What an overwhelming feedback and we send a big Thank You back to New Delhi even if your stay was already some time ago. I will without doubt share all your compliments and positive experience with my team. Hopefully you will visit KL again soon and stay with us again. best regards Stephan Sieberg General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(42)
  • Monorail station(32)
  • Very nice(21)
  • Twin tower(19)
  • Petronas Towers(19)
  • Room service(14)
  • Breakfast buffet(13)
  • Pool area(8)
  • Friendly and helpful(7)
  • Free internet(5)

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Romantic Hotel in Kuala Lumpur #10 Spa Hotel in Kuala Lumpur #11 Business Hotel in Kuala Lumpur #13 Family Hotel in Kuala Lumpur #15 Luxury Hotel in Kuala Lumpur
Hotel Class
Official Description (provided by the hotel)
Sheraton Imperial Kuala Lumpur Hotel welcomes you with warm Malaysian hospitality. We are conveniently located within the business and commercial district, making it easy for you to get to your workplace and city attractions. The hotel is minutes away from world-famous landmarks such as the KLCC, Petronas Twin Towers and KL Tower. ... more   less 
Number of rooms
385

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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