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All 254 Kuala Lumpur hotels

Sheraton Imperial Kuala Lumpur Hotel

5.0 of 5 Hotel   |   Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Ranked #9 of 254 hotels in Kuala Lumpur
A recent review
5 of 5 stars reviewed yesterday
ashishgaurav New Delhi, India
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New Delhi, India
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

One of the many great hotels of starwood, excellent rooms and service. The restaurants in the hotel are decent.The location of the hotel is very good, just a few steps from the monorail and not very far from the major attractions in KL. The only think which I didn't like were the lifts, they don't stop on all the floors,... More

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Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nice hotel with comfortable room. The bedsheet is smoothly touch~~~ Staffs are well-trained and helpful especially Ms Anna from the Chinese Restaurant very friendly, cheerful, it just simply awesome! A compliment to the Dim Sum chef, your dim sum presentation are so Exqusite!

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Surfers Paradise, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

We booked a 5 trip to Kuala Lumpur - the hotel and staff were great. We arrived fairly late in the evening - they were so accommodating. The hotel itself was recommended by My Holiday Centre, the trip was such good value - fab recommendation, I will definitely use them again for future holidays. All-in-all, great trip, excellent service and... More

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Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Currently on second and last night at the hotel. The Good Check in service was good/acceptable with a few general questions answered and requests acceeded to. Housekeeping would offer bottled water (which is rare in many establishments) and turn down service such as replendishment of ice even though we opted for the green program (thus no housekeeping for the day).... More

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Daven Sim in Singapore, We sincerely apologize for the shortcoming in our services and would like to thank you very much for highlighting these facts as we always strive to improve and based on customer feedback immediately take corrective actions and trainings to avoid such issues in the future. All your defects have been shared with the teams and... More

Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a night recently. The staff were warm, friendly and accommodating. Room service was excellent and prompt as well. The room was very grand looking and was very comfortable (especially the bed). Cleanliness was also top notch. Overall, am very satisfied with the service provided here. Thumbs up!

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear RobertWCC, Even if you stayed just one night we are thankful that you took the time to post your experience and give us your great feedback. Thank you very much for your excellent comments, nice words and compliments and we are looking forward to welcome you again. Thumbs up ! as you mentioned. Best regards Stephan Sieberg General Manager More

Bangalore, India
Top Contributor
50 reviews 50 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed 2 nights from 04/11 to 04/13 with my gf.The stay was very relaxing and comfortable.We stayed in deluxe twin tower facing room on 32nd floor.The room was really grand and had all the amenities you can think of in a hotel room.The bed was super comfortable and room had extra pillows as well.The Petronas Towers view from the... More

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple Amit_Mohanty, Wonderful review and the entire team would like to thank you both for this super comfortable feedback and high rating of 5 stars for the Sheraton Imperial. Great to hear that we managed to turn your stay into a true experience of all our services and products and you left as a new Ambassador for our hotel... More

England
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice friendly welcome. We booked a club room which is worth the extra. The food is lovely and it's a nice space to relax. Quite a good location to the local sights. It's what you would expect from a sheraton 5 star hotel

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple ilovetotravelglobal, Lovely review and we send a big Thank You back to England. Thank you for taking the time to very positively comments on our Sheraton Club rooms and our food quality. Hopefully you as global travelers will use the opportunity to visit Malaysia and KL again, best regards Stephan Sieberg General Manager More

Stockholm, Sweden
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed 2 nights from 4/4 to 6/4. The stay itself was actually good. The room was nice and the bed was comfartable. The bad things happend after check out. The receptionist told me that the deposit was supposed to be paid back on my account in a couple of days but now one and a half week later no... More

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple sseebbbeee in Stockholm, First of all I personally and sincerely want to apologize that you left with the impression the hotel is not paying back or returning deposits. This is definitely not the case as we just ensure basic coverage via credit card and the respective banks. A certain amount is just blocked but not charged. For some... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Kuala Lampur was one of our stops during our honeymoon throughout Asia - we wanted to stay in a hotel that was nicely located, with awesome views of the Petronas Towers and with high scores and reviews - and this hotel met all of these criterias. When we arrived we were immediately met by very friendly bellman who directed us... More

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stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear couple change007, Wonderful review and we are very glad that we managed to make your honeymoon trip throughout Asia a very memorable one and without doubt I will pass all your compliments to the team, especially to our bell men and Front Office associates. Thank you for taking the time to post your experience and for highly recommending the... More

Chennai (Madras), India
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here 3 nights it was awesome. I took a twin tower view room, though the view was not that good. So I would say the extra money for the twin tower view was not worth it. Otherwise, the room was very spacious and well maintained. The staff was very friendly. The best part was the buffet breakfast, the... More

Was this review helpful? Yes 1
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Arun, Excellent review and we appreciate all your comments in regards to our outstanding buffet breakfast with numerous live stations and fresh waffles and pan cakes. I definitely will share your compliments with all involved about the friendly service you encountered and we hope you will be able to book another 3 nights stay with us. For your potential... More

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Hotel Summarization (Beta)

What travelers say

  • Club lounge(42)
  • Monorail station(32)
  • Very nice(21)
  • Twin tower(19)
  • Petronas Towers(19)
  • Room service(14)
  • Breakfast buffet(13)
  • Pool area(8)
  • Friendly and helpful(7)
  • Free internet(5)

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#8 Luxury Hotel in Kuala Lumpur
#9 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Official Description (provided by the hotel):
Sheraton Imperial Kuala Lumpur Hotel welcomes you with warm Malaysian hospitality. We are conveniently located within the business and commercial district, making it easy for you to get to your workplace and city attractions. The hotel is minutes away from world-famous landmarks such as the KLCC, Petronas Twin Towers and KL Tower. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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