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Sheraton Imperial Kuala Lumpur Hotel

Certificate of Excellence
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Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Sheraton Imperial Kuala Lumpur Hotel
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Sheraton Imperial Kuala Lumpur Hotel
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2,049 reviews from our community

Traveler rating
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    42
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (464)
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Senior Contributor
29 reviews 29 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

Even tho I just stay here for a night to tried out. I feel a little regret of leaving here. I really enjoy my stay here and the room is spectacular. Love the lighting it's so warm. The view is also splendid of KL tower. Just across from the new shopping mall Quill. The swimming pool is lovely ^^ so... More 

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Pakistan
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

we stayed in shereton imperial for 3 nights....the hotel is very grand and good...rooms very good with a very good view of KL towers....breakfast had a lot of variety and very good....when we arrived the reception people greeted us and gave us welcome drink...we were escorted to the room by a very good bell man...room had all facilities, very spacious... More 

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Melbourne, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We found this hotel very good, service great - bar area good with entertainment, pool area good, spa area even better. rooms: so spacious, bathroom is great - with bath, and separate shower view are great, get one with the tower view good location breakfast is amazing, so big and so much to choose from - a real treat -... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

There's reason for the brand and its reputation. Stayed at jr. Suite to start off my honeymoon. Just to make it short!! I'm now at Marina Bay Sand Singapore but my wife is keep saying she wants to go back to Sheraton. Nice welcome sweet treats from hotel!!

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Cobar, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

In transit from Thailand, where we stayed in luxury, the hotel appeared like an 80's versions of five star. I expected more sadly. Ended up renting a room at Tune Hotel KLIA2 for the rest of the afternoon before our flight home and in hindsight it would have been less hassle, just as pleasant and cheaper just to stay there...... More 

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Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Pattybing, Please accept my sincere apology in the room condition and concierge service which not up to your expectation. I had immediately alert the Front Office Manager and the Engineering Team on respective issue highlighted to prevent this from happening again. On the other hand, the scanner set up is done by the authorities for the Asean conference, thank... More 

Toronto, Canada
Top Contributor
68 reviews 68 reviews
37 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a week in Business. No surprise good or bad. Had a club room which was big and the view of the 38 floor is nice. Very friendly and helpful staff trying to guess your needs before you spell them out. The Club Lounge offers free drinks and good snacks during happy hours in the evening. Breakfast restaurant offers... More 

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Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear AdictedTraveler, The Sheraton Club and the Essence Team are glad that you love the services and food provided. Indeed, when you book for a club room in Sheraton, all the facilities you mentioned is packed and you may choose to enjoy breakfast at our coffee house as well – value for money! See you again in your next business... More 

Brisbane, Australia
Top Contributor
67 reviews 67 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Very reasonably priced for a suite with separate lounge and bedroom, 1 bathroom and 2 toilets. Was on the 35th floor with good views, suite includes access to club lounge. Hotel has good facilities such as gym and pool. Location is a little bit out but the monorail station is across the road which makes getting to KLCC and Pavilion... More 

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Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear cdchiken, Thank you for all the positive feedback on our deluxe suite room with large room size and all the facilities you need during your stay. Once again, thank for stay with us and looking forward to see you in Kuala Lumpur soon with good value waiting for you. Best Regards Derrick Felix Executive Assistance Manager More 

Top Contributor
68 reviews 68 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The location is pretty convenient just 2 station away from KLCC and 3 from BT Bintang! What I love most is the room big size and big comfortable king bed! I was given 31st floor overlooking whole KL and it was fantastic. Train station and shopping malls are nearby. Only downside is after 10pm if you want a drink with... More 

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Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Desmondcheng, Thank you for the positive feedback on the large room size and comfortable Sheraton Sweet Sleeper Bed. Indeed, this hotel located nearby the train station and new opening shopping mall just across the road. Best Regards Derrick Felix Executive Assistance Manager More 

Senior Contributor
36 reviews 36 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel it's very beautiful the staff are unbelievably hospitable kind and helpful and are willing to go the extra mile to please customers and guest, The rooms are clean the beds are comfortable, the food is amazing clean presentation wise beautiful god bless keep up the good work guys....

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Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear Fawaz A, The entire team would like to say thank you on such positive feedback on all the extra miles done by the associates and high cleanliness standard by the housekeeping team. We will definitely keep the good job and waiting for you to come back whenever you travel to Sheraton Imperial! Best Regards Derrick Felix Executive Assistance Manager More 

Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed 1 week ago

It's a been a while since my last visit to VD probably some 2-3 years back. I recall not having a good dining experience back then. While the ambience was nice and one expected to pay premium prices at the venue, the pasta i had then was very disappointing. So i did say to myself then that it will be... More 

Was this review helpful? Yes
Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Dear manja2015a, With regret me and the entire team in Villa Denieli reading this comment and please accept our sincere apology on your experience. I had immediately highlight this to the director of food and beverage to ensure the proper training is done on the team. On top of that, we also bring this comment to the chef to improve... More 

Hotel Review Summarization

What travelers say

  • Club lounge(33)
  • Monorail station(27)
  • Petronas Towers(17)
  • Very nice(16)
  • Twin tower(16)
  • Breakfast buffet(12)
  • Room service(11)
  • Friendly and helpful(6)
  • Free internet(5)
  • Pool area(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (118)
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Pool/beach area (33)
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The Hotel (98)

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Hotel & grounds (11)
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Other (1)
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