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Sheraton Imperial Kuala Lumpur Hotel

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Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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Sheraton Imperial Kuala Lumpur Hotel
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85%
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Sheraton Imperial Kuala Lumpur Hotel
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    2,157 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (488)
    Date | Rating
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    • All months
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      (514)
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      (530)
    All months
    Level Contributor
    8 reviews
    5 hotel reviews
    3 of 5 stars Reviewed yesterday NEW

    Inconvenient location to walk to tourist attraction. Easy to use LRT but no crosswalk for opposite shopping center. We had to cross the road illegally. Room was spaceous and 3 bed including extra bed. Maybe they r very generous to supply ex bed. Evn they're giving us matress more. We didn't need it though LOL. Swimming pool was not bad... More 

    Was this review helpful? Yes
    Bangkok, Thailand
    Level Contributor
    37 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 19 helpful votes
    3 of 5 stars Reviewed yesterday NEW

    I was very disappointed with the quality of service at this hotel. When we arrived the bellboy took over 30 minutes to bring our bags from the car to the lobby, already a bad start. Also whenever we called the operator from our room the staff didn't seem to know what was going on and kept passing the question and... More 

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    Ebeltoft, Denmark
    Level Contributor
    6 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 4 days ago NEW

    A nice hotel with large clean rooms. The breakfast buffet is great you can get almost anything and its fresh and dellightful. The staff are very friendly and helpfull. Make sure to get the "gold" level then you have a free bar on 38 with food.

    Was this review helpful? Yes
    1 review
    4 of 5 stars Reviewed 4 days ago NEW via mobile

    This is an excellent hotel , great location , good staff , clean , with good facilities The only cons I found are that WiFi is not free and so is parking which is really rediculous for a five star hotel Value for money , definitely worth it I would recommend this hotel

    Was this review helpful? Yes
    Hong Kong, China
    Level Contributor
    9 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed 6 days ago NEW

    Average and old fashion hotel. The staff was friendly. The location was just ok, not at the centre of the golden triangle, but it's fine because you will take taxi to wherever you go in KL. I won't give it 5 stars but it was charging a 4 star hotel rate too, so I can't complain.

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    5 of 5 stars Reviewed 6 days ago NEW

    Im check in just one night only celebrate my friend birthday.. upon check in was very superb by mr nurish if im not mistaken. . During hotel high occ but im still get early check in by him.. location was good.. service also good BUT reception counter very small like 3 star hotel.. sorry to say that.. all reception staff... More 

    Was this review helpful? Yes
    Melbourne, Australia
    Level Contributor
    9 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Hotel was very comfortable............just a couple of things spoiled our stay: 1). Staff in reception and lounge referred to my husband and myself as 'Guys' (Sir and Madam perhaps, but not Guys thank you!) 2). Laundry was perfect most days and terrible on one - suspect normal Laundry Lady had a day off! 3). Dirty dishes were left to pile... More 

    Was this review helpful? Yes
    Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

    Dear Seld2014, The entire team is glad that you enjoyed the room and Sheraton Club! Thank you for the high rating despite some hiccups during your stay. I had informed the Laundry Manager, Front Office Manager and Director of F&B on highlighted issues and ensure we take proper actions to improve. Nevertheless, hope that we can see you once more.... More 

    Kuala Lumpur, Malaysia
    Level Contributor
    24 reviews
    15 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    3 of 5 stars Reviewed 1 week ago

    Sheraton supposed to be a top notch hotel all around. Probably we're being unlucky this time. When we arrived the room wasn't ready and took about 30minutes to get it ready. we went to the restaurant by the pool and it was nice and sunny day, no complaints. when we arrived to our room, we're a bit disappointed because the... More 

    Was this review helpful? Yes
    Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

    Dear DoraDiamond, Please accept my sincere apology in the delay in check in and the air conditioning broken down. I had instruct the Chief Engineer to ensure the air condition is at tip top condition for all guest room. We will definitely improve and looking forward to see you once more to experience a better Sheraton Imperial! Warmest Regards Derrick... More 

    Frankfurt, Germany
    Level Contributor
    62 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    2 of 5 stars Reviewed 1 week ago

    We booked Sheraton Imperial based on TripAdviser Review, and we were disappointed. Location: it's nice that it is close to Quill Mall, where you can drop by and watch a movie (very cold in the theatre!). It's also not too far from the Petronas Twin Towers (ca. 15-20 min walk) and the tourist information Center (ca. 10-15 min walk), where... More 

    Was this review helpful? Yes 2
    Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

    Dear Em C, Please accept my sincere apology on service shortfalls and cleanliness standard. I had meet up with the Executive Housekeeper and Front Office Manager to take preventive measures in handle all highlighted areas. We will also look into the taxi price seriously and ensure the team explained it clearly. Warmest Regards Derrick Felix Executive Assistance Manager More 

    Kuala Lumpur, Malaysia
    Level Contributor
    20 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 20 helpful votes
    5 of 5 stars Reviewed 1 week ago

    This hotel is everything a five-star hotel should be, and used to be. Opulent, pleasant, calm, friendly, well-managed. We stayed in a deluxe room, which is really a suite! Complete with a walk-in wardrobe, spacious safety deposit box which sits nicely at eye level, big sofa / chaise longue, and a luxury bathroom with a spacious bathtub, shower cubicle and... More 

    Was this review helpful? Yes 1
    Derrick F, Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

    Dear allele_12, A big thank you for the ultimate rating of 5 for Sheraton Imperial Kuala Lumpur. We are glad that you enjoyed the large room so much with full facilities available. On the other hand, I had alerted the Front Office Manager to train the associate on this matter. Hope to see you once more at Sheraton Imperial once... More 

    Hotel Review Summarization

    What travelers say

    • Club lounge(33)
    • Monorail station(27)
    • Petronas Towers(17)
    • Very nice(16)
    • Twin tower(16)
    • Breakfast buffet(12)
    • Room service(11)
    • Friendly and helpful(6)
    • Free internet(5)
    • Pool area(5)
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